Senior Accountant (Remote)

We are looking "SAP CPI/PI/PO" for Reputed Client @ Chennai Permanent Role.

Experience: 3-8 Yrs

• Should have worked on at least 2 integration projects with SAP Cloud Integration CPI 

• Prefer work experience on developing CPI flows to integrate with Cloud for customer, Hybris /commerce cloud, SuccessFactors, S4HANA & MDG. 

• Experience on Groovy scripts, Java, XSLT . 

• Should have worked on implementations with complex mappings and different adaptors like OData, SOAP, SF, IDoc, SFTP, Process Direct, JMS etc 

• Expert in operate and monitor integration scenarios and worked with Cloud monitoring tools. 

• Experience on integrating Cloud systems with on premise S4HANA and Database systems. 

• Worked with API Management and API Gateways for secure connectivity. 

• Extensive knowledge and experience on packaged content / OOB and customizes the standard artifacts. 

• Able to configure SAP PI/PO adapters like SOAP, IDOC_AAE, Proxy, RFC, REST, JDBC, SFTP, AS2, EDI Separator. 

• SAP PI/PO integration experience on XI CONTENT objects and Enterprise services provided by SAP. 

• Good in JAVA, UDF, custom adapter module developments. 

• Extensive knowledge on SAP PI/PO NWA, Issue analysis, Error handling & Performance tuning. 

• Knowledge on BTP is an added advantage. 

• Team player, good communication skills. 

Position: Call Quality Analyst

Monitoring Calls:

Listen to recorded or live calls between customer service representatives and customers.

Evaluate the call based on predefined quality metrics and guidelines.

Quality Assessment:

• Assess and score calls on various criteria, including but not limited to, professionalism, communication skills, adherence to scripts or protocols, problem-solving abilities, and compliance with company policies.
• Feedback and Coaching:
• Provide constructive feedback to call center agents on their performance, highlighting strengths and areas for improvement.
• Offer coaching and training to help agents enhance their skills and meet quality standards.
• Reporting and Documentation:
• Maintain detailed records and documentation of evaluations, scores, feedback, and coaching sessions.
• Generate regular reports on individual and team performance for management review.
• Root Cause Analysis:
• Identify recurring issues or trends in calls and collaborate with relevant departments (e.g., training, operations) to address and resolve 
• Compliance and Policy Adherence:
• Ensure that agents adhere to company policies, legal requirements, and industry regulations during customer interactions.
• Process Improvement:
• Propose improvements to call center processes, scripts, training materials, or policies based on insights gained from call evaluations.
• Training and Development Support:
• Assist in the development and delivery of training materials and programs for call center agents.
• Conduct refresher training sessions on specific skills or areas identified for improvement.
• Quality Assurance Metrics:
• Collaborate with stakeholders to establish and refine key performance indicators (KPIs) for call quality.
• Monitor and analyze performance metrics to ensure they align with organizational goals.
• Stakeholder Communication:
• Communicate findings, trends, and improvement recommendations to call center management, supervisors, and relevant departments.

Qualifications:

• Minimum 2 years of experience as a Call Quality Analyst.
• Previous experience in a call center or customer service role is often preferred.
• Strong analytical skills and attention to detail.
• Excellent communication skills, both written and verbal.
• Proficiency in using call monitoring software and tools.
•  Knowledge of industry-specific regulations and compliance standards (if applicable).

• B.Tech/B.E(Computer Science/Information Technology) and 4+ years of software development experience
• Strong experience in Python
• Strong problem-solving skills, Computer science fundamentals, Data structures, and Algorithms
• Knowledge of Databases such as SQL and Nosql

Experience in years: 3+.  Less than 7.

Type: Individual contributor with good hands on proficiency.

Specifics:

• Writing HTML, CSS, and JavaScript. Being up on latest practices is a must, e.g., HTML5, CSS3, and ECMAScript 6 (minimum)
• Familiarity with a relevant and globally supported framework— both front-end and back-end, if necessary — React & React Native.
• Ideally, familiarity with CSS preprocessors, bundlers, and associated languages/syntaxes/libraries - Sass, Less, webpack
• Experience implementing testing platforms and unit tests
• Integrating front-end UI with the constructed API, using REST, GraphQL api

Soft skills:

• Appreciation for clean and well documented code

What you will do at Tradyl

• Partner with a highly skilled external consultancy and lead the effort of building a new modern front end to our website. 
• We use a no code platform for rapid development in this phase of our Journey. You will develop features on this platform. This might involve integration with back end APIs via REST.  
• Do short experiments: Example,  Evaluate a backend headless commerce software as a potential candidate for our backend tech stack.

Job Description for SDET (Test Automation - Selenium-Java)

As a SDET you will work closely with development teams, project managers, business analysts and manual testers across different projects.

Employment Type – Full Time - Permanent

About us

Founded in 2015 in Pune, vTEST (www.vtestcorp.com) is an independent software testing services firm based out of Pune, India and registered in Delaware, US. vTEST works with clients across the globe and employs Manual and Automation Testers to implement best testing practices for all types of testing. Our testers work from vTEST offices in Pune OR from our client offices across India and international locations.

Once here you will?

Some of the things that you can look forward to doing once you are here are:

1. Be part of Agile rituals like Feature elaboration/Estimation, daily stand-ups, release planning, Iteration Planning Meeting, Retrospective, Showcase, etc

2. Conduct detailed automation tests for each application being released and produce comprehensive reports.

3. Research new tools, methods and keep yourself up to date with the latest trends in test automation arena.

4. Own the test automation tasks for multiple projects simultaneously.

5. Recommend and implement test strategies that ensure best delivery to client.

6. Highlight risks for testing delivery to project manager, business stake holders.

What does vTEST offer you?

vTEST is a place unlike any other. It’s a place where you can solve diverse, complex challenges for our clients, alongside thoughtful, intelligent individuals who lead with curiosity, empathy, and optimism. We work hard, but we also intentionally craft moments that allow our community to pause, create, and connect. We encourage our community to bring their whole selves to work, respect the need for work-life balance, and allow for autonomy in the design process and your career. Perks include

While some organisations offer you perks and benefits, we offer you the ‘vTEST Experience.’ An experience that gives you the opportunity to learn, innovate and have loads of fun.

As we aspire to be an organisation where every meet-up that happens in Pune happens at vTEST. ng partner

We organise series of technology events, hackathons, workshops and tech meet-ups to give our wiz kids the opportunity to interact with industry leaders and to also spread and rely on the expertise we possess.

We do everything we can to make life here as easy as possible and do our best to take people's personal situations into account. Some of our key perks reflect our culture at vTEST:

Technology: A company that promotes technology evangelism. Our constant endeavor is to continue to challenge our technology landscape and to pioneer the use and implement some of the coolest available technologies in the world.

Learning & development: At vTEST, we believe in continuous learning and upgrading skills to have our testomaniacs at par with latest industry standards. All testomaniacs are encouraged to identify trainings, courses, sessions and conferences that they would like to attend. We sponsor INR 5000 per annum for each testomaniac to attend trainings, seminar, and conferences on prior approval from Team Lead and HR.

Industry Connects: We provide a lot of opportunities for our employees to interact, learn and collaborate with thought leaders and evangelists in the industry through many connects, meet-ups and workshops that we conduct in our organisation. We also encourage our folks to publish papers, present at various conferences and even write books and are open to provide all kinds of support required in such endeavors.

Thank God It’s Friday (TGIF): Each testomaniac is required to speak on tools, technology, domain on alternate Fridays as a part of our TGIF Series. We love to share what we know and TGIF is the best platform where we have all our testomaniacs connected and participate for the next generation of testing.

Choose your own work days and work hours: We work for 9 hours per day typically from 10am to 7.00pm IST Monday to Friday. However, you are free to decide your own working hours and sometime working days too like Tuesday to Saturday, Sunday to Thursday. For testomaniacs working out from client office, they are required to follow the workdays, timings and holiday calendar as per client location.

Sabbaticals: We promote leaves for a purpose. Employees can take an unpaid sabbatical for a maximum of 3 months, to set up their own business or for higher education.

Relevant experience - Minimum qualifications:

 Total IT Experience: 3 to 7 years

 Education: MCA or BCA or any Computer Degree.

 Good experience in manual testing of at least 1 of web applications, clientserver applications, mobile apps

 At least 2 year experience with test automation using any tool like Selenium WebDriver with Java

 Good understanding of operating system concepts, databases, system architecture and performance testing concepts

 Good understanding of SDLC, STLC and different project methodologies

 Good understanding of test plan, test cases writing/reviewing, effort estimations & test strategy

 Strong analytical skills with excellent troubleshooting approach

 Good verbal and written communication in English

 Excellent documentation skills and able to explain application workflow, system design, defects and functionality in clear and concise manner

 Able to work independently and multi-tasking

Preferred qualifications:

 Managerial or Lead experience is not desired as this is an individual contributor role.

 Experience with any scripting language is a plus.

 Any testing certification such as ISTQB, CMMi standards, Agile and Scrum knowledge.