Assistant Manager Finance

Required Skills

●​ Expert-level TypeScript and Node.js proficiency.​

●​ Extensive backend architecture and system design experience.​

●​ Deep expertise in MongoDB, including sharding, schema evolution, indexing, and

high-throughput performance tuning.​

●​ Strong understanding of microservices, distributed systems, and event-driven

architectures.​

●​ Strong experience with NestJS frameworks.​

●​ Experience with CI/CD, Docker, and cloud deployments.​

●​ Strong grasp of secure coding, rate-limiting, scalability, and fault-tolerance.​

●​ Experience scaling platforms for enterprise traffic and SLAs.​

●​ Familiarity with observability tools such as OpenTelemetry and Datadog.​

●​ Ability to lead technical hiring and team capability-building.​

●​ Prior startup or high-scale environment experience.​

What We Offer​

• A chance to shape key backend systems for innovative AI-powered customer experience

products.

• Opportunities to work across a diverse technology stack—from core APIs to no-code

platforms.

• Collaborative, high-ownership environment.

• Flexible working arrangements

About Us

Volopay is a Y Combinator-backed start-up that combines, corporate cards, bill payments, approvals, expense reimbursements, and accounting automation in one single platform. We empower businesses to manage, grow and succeed with our cross-platform solution that delivers more functionality across financial operations. We are trusted by some of the top investors in the world and are being awarded as one of the most influential fintech start-ups in South East Asia.

We are seeking a dedicated and experienced Customer Success Manager - India to ensure exceptional service delivery to our clients. As the Customer Support Manager, you will be responsible for managing client accounts, resolving inquiries through chat, liaising with product and service providers, and building scalable processes for future customer support team members. This role requires strong leadership skills, a customer-centric approach, and the ability to effectively collaborate with internal and external stakeholders.

Key Responsibilities:

• Client Account Management: Serve as the primary point of contact for designated SaaS and enterprise client accounts, fostering strong relationships and ensuring client satisfaction through timely and effective communication.
• Intercom Management: Oversee the Intercom platform to respond to customer inquiries, provide technical support, and address product-related questions or concerns in a timely and professional manner.
• Issue Resolution: Work closely with internal teams and external product/service providers to resolve customer queries, troubleshoot technical issues, and ensure timely resolution to maintain high levels of customer satisfaction.
• Process Development: Develop and implement efficient and scalable processes for managing customer support inquiries, including ticket management, escalation procedures, and knowledge base documentation.
• Team Leadership: Eventually lead, mentor, and coach the customer support team members, providing guidance, feedback, and support to ensure high performance and continuous improvement.
• Training and Onboarding: Develop comprehensive training materials and onboarding processes for new customer support team members, facilitating their integration into the team and ensuring alignment with service standards.
• Performance Monitoring: Monitor key performance metrics such as revenue growth of existing business. Once there is a team, also to measure response times, resolution rates, and customer satisfaction scores, and take proactive measures to address any areas for improvement.

Skills & Qualification

• Open to both freshers and experienced candidates. We are looking for someone who is quick to learn, adaptable, and able to work with minimal supervision. Prior experience in customer service or fintech is a plus but not mandatory.
• Intercom Expertise: Proficiency in using Intercom or similar customer support platforms to manage and respond to customer inquiries efficiently.
• Communication Skills: Excellent communication skills, both written and verbal, with the ability to articulate complex concepts in a clear and concise manner.
• Leadership Abilities: Strong leadership and team management skills, with the ability to inspire, and develop team members to achieve their full potential.
• Problem-Solving Skills: Strong problem-solving and critical-thinking abilities, with a proactive approach to identifying and resolving customer issues.
• Process Orientation: Experience in developing and implementing scalable processes and procedures to optimize customer support operations.
• Collaborative Nature: Ability to collaborate effectively with cross-functional teams, including product development, sales, and marketing, to address customer needs and drive customer success.
• Flexibility to support the UK market.

Benefits:

• Competitive salary with performance-based incentives.
• Comprehensive benefits package including your health insurance.
• Remote work flexibility with a supportive and collaborative team environment.
• Opportunities for career advancement and professional development.

Our Culture

At Volopay, you'll thrive among passionate, talented individuals who bring their energy into everything they do. Our team's diversity is our strength, with musicians, entrepreneurs, athletes, and more contributing their unique talents. Picture a workplace that's not just about work, but about a shared journey. We value your independence and trust you with tasks, encouraging you to take ownership and find innovative solutions. Our culture is rooted in:

• Ownership: We believe in freedom with responsibility. You'll naturally take the lead and excel.
• Results: We're doers who overcome obstacles with a can-do attitude.
• Curiosity: Curious minds thrive here. Wear multiple hats and embrace new challenges.

Join our team and lead our customer support efforts to deliver exceptional service and drive customer satisfaction. If you are a proactive problem-solver with a passion for customer success and a desire to make a meaningful impact, we want to hear from you. Apply now to become our Customer Success Manager and play a key role in shaping the future of our customer support operations.

Company Description

At Deqode, our purpose is to help clients build their technical workforce. We are industry leaders in cutting-edge technologies, leveraging deep industry knowledge and technical expertise to optimize business processes, maximize impact, and foster growth. Our company transcends the boundaries of traditional information technology companies and decodes business problems with quality solutions, quickly delivered.

Looking for 3+ years of experience in Java, Springboot and Microservices

Looking for Immediate Joiners

Looking for Candidate who are based out of Jaipur

About the Role:

Deqode is looking for a skilled and motivated Java Developer to join our high-performing engineering team in Jaipur. You will be responsible for developing scalable backend systems using cutting-edge Java technologies and contributing to all stages of the software development lifecycle.

This is an on-site role, open only to candidates currently in Jaipur or willing to relocate immediately.

Key Responsibilities:

• Develop robust backend services using Java, Spring Boot, and Microservices.
• Build and maintain RESTful APIs.
• Implement Netflix OSS/Spring Cloud patterns for distributed systems.
• Integrate with messaging systems like Kafka for event-driven architecture.
• Write JUnit test cases and maintain code coverage up to agreed standards.
• Work in a CI/CD environment and contribute to automated build and deployment pipelines.
• Collaborate with DevOps teams for containerization and orchestration (Docker, Kubernetes).
• Work with AWS services for integration and deployment purposes.

Good to Have:

• Experience in creating and managing Docker images.
• Understanding of Kubernetes for orchestration.
• Familiarity with AWS Cloud services from a developer's integration perspective.

RPA Consultant – Power Automate

Experience Required - 4+ years

Work Mode - Remote

Shift Time: 9AM - 6 PM EST / 6.30 PM - 3.30 AM IST

Immediate joiners are preferred.

Requirements -

• Power Automate Developer must have a robust and demonstratable background in automation and workflow development, with hands-on experience using Microsoft Power Automate and Power Apps.

• Strong understanding of process automation and workflow design

• Familiarity with other automation tools and technologies (e.g., RPA tools, scripting languages)

• Conceive and implement concepts, guidelines and strategies in various creative projects and oversee them to completion
• Collaborate with account executives to obtain knowledge of the clients’ requirements
• Direct and motivate teams of art directors, illustrators, copywriters etc. to help them use their talents effectively
• Lead brainstorming/creative sessions to generate ideas
• Write and design unique and well-crafted copy that meet clients’ needs as well as our own
• Revise content and presentations, approve/reject ideas, provide feedback to the team
• Train and guide subordinates into accomplished professionals
• Monitor results of team efforts and propose actions for the future

Job Description:

Good knowledge of python & Java. The order of need should be

1. Builds (TeamCity/Jenkins, Urban Code Deploy, ANT/Maven)
2. Python scripting
3. JAVA
4. Linux/Unix

And candidate should possess knowledge on the below :

• JIRA or other
• Agile (Scrum/Kanban, etc.)
• Bit bucket/GIT/SVN/Artifactory
• Linux/Unix
• Jenkins/Team City – ANT/Maven
• Usage & setup of IDE’s

Job description:

Roles and Responsibilities:

· Strong experience in angular 2 and above

· Strong experience in HTML, JavaScript, CSS, jQuery, WEB API, NET with C#

· Proficient in working with Microsoft SQL Server

· Experience in developing web applications using Angular

· Strong logical, analytical and problem-solving skills

· Strong background in building web applications

· Excellent communication skills

Perks and Benefits

· Excellent Salary structure & Performance based interim hikes.

· Corporate Group Medical Health Insurance for Employees.

· Employee friendly Corporate Work culture

Be the strategist & the operations in-charge for the brands assigned for Marketplace Management.
Manage the Marketplaces, looking after pricing, product descriptions, and general content.

Be responsible for ensuring all products are listed and optimized to the highest standards across the marketplaces

Help to create and deliver adhoc marketing campaigns across various marketplaces

Manage all products on Amazon, Flipkart, Myntra, Oaytm, Nykaa, and other online marketplaces across India

Increase listing rankings and search results to increase sales conversion and maximize revenue

Generate customer reviews, and monitor ratings to protect and enhance marketplace status

Analyse and evaluate traffic and sales conversion data to improve the effectiveness of online content and marketing campaigns

Keep each marketplace updated with the latest products and promotions

Develop strategies for the clearance of any excess stock

Good knowledge of various tools & techniques used for ROI optimization on Marketplaces.

Good communication skills to deal with external clients & handle in-house (inter-team) operations.

To be successful in this role you must already be working within a Marketplace/Ecommerce position ideally within a Marketplace Agency. You will have demonstrable experience dealing with marketplace platforms, in particular Amazon and Flipkart and have experience in running successful digital marketing campaigns. If you’re a sales focused individual with the ability to manage multiple projects and thrive on working in a fast-paced working environment then please send across your most up to date CV.