Accountant

JOB DETAILS:

Job Role: Assistant Manager / Manager - Retention Marketing

Industry: FMCG

Function: Marketing

Working Day: 5

Work Mode: ONSITE

Salary: Best in Industry

Experience: 3-6 years

Location: Gurgaon

Required Skills: Email Marketing, Retention Marketing

Criteria:

1.The candidate must be currently working in or have previously worked with a D2C startup only

2. The candidate must have 3–6 years of experience only in retention, lifecycle, or CRM marketing.

3. The candidate must have hands-on experience executing CRM campaigns across Email, WhatsApp, SMS, and Push Notifications.

4. The candidate must have built and optimized customer journeys, cohorts, and segmentation within a CRM or marketing automation platform.

5. The candidate must be available for a face-to-face (in-person) interview.

6. The candidate must be currently based in Delhi/NCR only.

7. Only Female candidates are applicable for this role. 

Description

Role Overview: -

We are looking for a Retention Marketing professional who will own the customer lifecycle post-acquisition. The role focuses on improving repeat purchase rate, customer lifetime value (LTV), and reducing churn through data-driven retention strategies across multiple owned channels.

Key Responsibilities: -

• Own end-to-end retention and lifecycle marketing for D2C / e-commerce customers
• Design and execute email, WhatsApp, SMS, push notification campaigns
• Build and optimize customer journeys, cohorts, and segmentation
• Improve repeat rate, LTV, frequency, and retention KPIs
• Plan and execute loyalty programs, referrals, and win-back campaigns
• Collaborate with performance, product, and tech teams for funnel optimization
• Analyze customer behavior and run A/B tests for messaging, offers, and timing
• Own CRM dashboards and reporting on retention metrics

Key Factors:

1. Proven experience in sales and business development, preferably within the education sector, specifically in selling admission management solutions to CBSE, ICSE, IGCSE, IB, and boarding schools.
2. Strong understanding of the admission processes and challenges faced by educational institutions.
3. Excellent communication and presentation skills, with the ability to effectively engage with school stakeholders at all levels.
4. The proactive and results-driven mindset with a track record of meeting or exceeding sales targets.
5. Ability to build and nurture long-term relationships with customers.
6. Strong negotiation and closing skills, with attention to detail in contract and agreement management.
7. Exceptional organizational and time management skills, with the ability to prioritize tasks effectively.
8. Willingness to travel within the assigned territory as required.
9. Bachelor's or Master’s degree in business, marketing, education, or a related field is preferred.

Technical Architect (Databricks)

• 10+ Years Data Engineering Experience with expertise in Databricks
• 3+ years of consulting experience
• Completed Data Engineering Professional certification & required classes
• Minimum 2-3 projects delivered with hands-on experience in Databricks
• Completed Apache Spark Programming with Databricks, Data Engineering with Databricks, Optimizing Apache Spark™ on Databricks
• Experience in Spark and/or Hadoop, Flink, Presto, other popular big data engines
• Familiarity with Databricks multi-hop pipeline architecture

Sr. Data Engineer (Databricks)

• 5+ Years Data Engineering Experience with expertise in Databricks
• Completed Data Engineering Associate certification & required classes
• Minimum 1 project delivered with hands-on experience in development on Databricks
• Completed Apache Spark Programming with Databricks, Data Engineering with Databricks, Optimizing Apache Spark™ on Databricks
• SQL delivery experience, and familiarity with Bigquery, Synapse or Redshift
• Proficient in Python, knowledge of additional databricks programming languages (Scala)

React js Developer,5-7 yrs of experience, location will be Bengaluru, Core front-end developer, must have hands-on strong experience in redux, angular, javascript and typescript

• Experience in any one SaaS based Software & High available Infrastructure Architectures
• Financial/Banking domain knowledge (Risk, Fraud, Security Aspects) is a plus
• Debugging/Identifying root cause on faults/performance of an Application (at least one project should
• highlight this requirements)
• Working knowledge of any one of Interfaces (RestAPI/HttpProcessor/WinServices)
• Know-How of anyone Monitoring tool (Nagios / Graphana / Kubernates / AWS Cloud Watch)
• SQL programming
• Troubleshoot enterprise applications
• PHP, .net and MS SQL, Apache server and Linux
• Jira usage
• Certifications: ITIL certification is a Plus

http://karmalife.ai/">KarmaLife (Onionlife Private Limited) is a financial solution that addresses the unmet liquidity needs of India’s gig and contract workforce. KarmaLife captures real-time data associated with work and financial transactions, and applies machine learning & AI to viably provide relevant, affordable and easy-to-use financial services, including credit, savings and insurance. KarmaLife partners with employers and aggregators of blue collar workers to package these services as financial wellness benefits that in turn enhance worker productivity and retention. 

To learn more about the solution, watch this 3 min https://www.youtube.com/watch?v=EUbj29GAOeA&;feature=youtu.be">video 

We are looking for someone who can provide astute technical support. Giving such assistance means that it's all about solving problems from the moment they call the customer service line until the caller’s issues are resolved. This is a  high-impact role that will provide a well-rounded perspective on the Finance Products at http://karmalife.ai/">KarmaLife and brings with it, the opportunity to collaborate and interact with multi-functional teams inside Karmalife and at the partner organization.

1. Performs diagnostics and maintenance of Applications
2. Configures and troubleshoots backend Applications
3. Performs customer request/problem identification and follows defined procedures to resolve correctly.
4. Does incident tracking and takes necessary action to resolve the issue
5. Documents troubleshooting efforts and customer information in data capture tool and when required, transfers call or promptly notifies responsible party for resolution
6. You will have direct communication with client’s teams and will liaise closely with internal teams to reproduce and resolve issues.
7. Managing communication channels, such as e-mail, phone and other support management applications.
8. Maintaining high customer satisfaction ratings and service level agreements
9. May complete and resolve non-call customer contact requests received by web or email
10.  

We are looking for someone Technical Support Engineer to provide enterprise-level assistance to our customers. You will diagnose and troubleshoot software and hardware problems and help our customers install applications and programs.Candidates who share our vision of building inclusive FinTech for India’s fast-growing gig economy. 

An ideal candidate would have the following qualifications: 

1. Education in an IT background or 2+ years of working experience with Linux/Unix environments. 
2. Knowledge of AWS or other Public Cloud Platform
3. Scripting with BASH or Python - intermediate level

• Log parsing and analysis

1. Flexibility in using different technologies/platforms

An ideal candidate would have the following skills:

1. Oral & written: To communicate technical issues, no matter the customer's background or experience level & to provide step-by-step technical help, both written and verbal.
2. Problem articulation: Ability to ask+articulate customer problems & translate a solution. 
3. High on ownership: Motivated and enthusiastic to discover and learn new technologies + disciplined 
4. Team player: Is able to shift between coordination, cooperation and collaboration quickly.
   
   5. Agility: Ability to quickly assess the situation and display a strong bias for action.
   
   Location: Bangalore is preferred
   Bonus: If you have experience working with B2B startups & technical client support roles

• We offer competitive compensation, unparalleled growth & learning, and the upside of an early stage company.
• We take growth & learning seriously, you will have excellent mentors.
• Looking to own something from your early days , karmalife is your best bet then, we appreciate and reward ownership.

Work Location - Bangalore

The Data Analytics Senior Analyst is a seasoned professional role. Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and work-flow for the area or function. Integrates subject matter and industry expertise within a defined area. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the function and overall business. Evaluates moderately complex and variable issues with substantial potential impact, where development of an approach/taking of an action involves weighing various alternatives and balancing potentially conflicting situations using multiple sources of information. Requires good analytical skills in order to filter, prioritize and validate potentially complex and dynamic material from multiple sources. Strong communication and diplomacy skills are required. Regularly assumes informal/formal leadership role within teams. Involved in coaching and training of new recruits. Significant impact in terms of project size, geography, etc. by influencing decisions through advice, counsel and/or facilitating services to others in area of specialization. Work and performance of all teams in the area are directly affected by the performance of the individual.

Responsibilities:

• Build and enhance the software stack for modelling and data analytics
• Incorporate relevant data related algorithms in the products to solve business problems and improve them over time
• Automate repetitive data modelling and analytics tasks
• Keep up to date with available relevant technologies, to solve business problems
• Become a subject matter expert and closely work with analytics users to understand their need & provide recommendations/solutions
• Help define/share best practices for the business users and  enforce/monitor that best practices are being incorporated for better efficiency (speed to market & system performance)
• Share daily/weekly  progress made by the team
• Work with senior stakeholders & drive the discussions independently
• Mentor and lead a team of software developers on analytics related product development practices

Qualifications:

• 10-13 years of data engineering experience.
• Experience in working on machine-learning model deployment/scoring, model lifecycle management and model performance measurement.
• In-depth understanding of statistics and probability distributions, with experience of applying it in big-data software products for solving business problems
• Hands-on programming experience with big-data and analytics related product development using Python, Spark and Kafka to provide solutions for business needs.
• Intuitive with good interpersonal-skills, time-management and task-prioritization
• Ability to lead a technical team of software developers and mentor them on good software development practices.
• Ability to quickly grasp the business problem and nuances when put forth.
• Ability to quickly put together an execution plan and see it through till closure.
• Strong communication, presentation and influencing skills.

Education:

• Bachelor’s/University degree or equivalent experience
• Data Science or Analytics specialization preferred