Financial Controller

Position: Call Quality Analyst

Key Responsibilities:

1. Conduct call audits: Listen to recorded or live customer service calls to evaluate the quality of interactions, ensuring adherence to company standards.

2. Quality assessment and control: Evaluate call agents' performance based on established metrics, including communication skills, product knowledge, adherence to scripts, and compliance with company policies.

3. Provide feedback: Deliver constructive and actionable feedback to call agents based on audit results to help them improve their performance and enhance customer satisfaction.

4. Reporting: Prepare detailed reports summarizing audit findings, trends, and areas for improvement. Provide regular reports to the management team.

5. Process improvement: Work with cross-functional teams to identify process improvements that can enhance the overall quality of customer interactions.

6. Compliance: Ensure that all customer service activities comply with legal and regulatory requirements.

7. Customer feedback: Incorporate customer feedback into quality assessment processes

Qualifications:

• Bachelor's degree in a relevant field or equivalent work experience.

• Proven experience in quality analysis and call auditing, preferably in a customer service environment.

• Excellent communication skills, both written and verbal.

• Knowledge of relevant industry regulations and compliance standards.

• Proficiency with Microsoft Office suite (Word, Excel, PowerPoint).

call QA for Pune

language- gujarati, tamil, telugu,malayalam, Punjabi, kannada (any)

Experience- 6months- 2yrs (BPO Voice also considerable)

Salary- 25k ctc location: Vimaan Nagar

call QA for Banglore/Jaipur

language- Hindi andEnglish (both)

Experience- 6months- 2yrs (BPO Voice also considerable)

Salary- 22k ctc LOCATION: HSR layout

At Sudoviz, you will work closely with Product Management, Frontend, Backend engineers, and Data scientists that work hard to ensure that Sudoviz's products and platforms are helping our customer's most pressing security problems through intuitive and creative UI solutions.

You will develop secure, and well-tested, and performant features.

As a UI Rockstar, you will craft and code our internal standards for style, maintainability and document best practices for a high-scale web environment. You will maintain and advocate standards through peer code review while consistently shipping incremental features and improvements with minimal guidance.

You will own end-to-end delivery of product features, learn, collaborate and help train other Frontend Engineers joining the team.

Frontend Developer Responsibilities:

• Outstanding Professional experience with React, VueJS, and other modern JavaScript web frameworks such as Angular, Ember, etc
• Experience with writing automated tests using Jest, Karma, Jasmine, Mocha, AVA, tape, etc
• A solid understanding of JavaScript
• Core web and browser concepts (eg. how browsers work? how the rendering engine constructs a website page
• Reviewing application requirements and interface designs.
• Identifying web-based user interactions.
• Experience with user interface design
• Developing and implementing highly responsive user interface components using React concepts.
• Developing and implementing frontend architecture to support user interface concepts.
• Design an architecture to support complex data labeling and filtering from multiple sources
• Research how to optimally model and display multidimensional data (e.g. D3 graphs and complex tables)
• Build a framework to support a user-friendly querying language
• Build a comprehensive UI dashboard from the ground up
• Team player - collaborate with Product Designers and Product Managers in order to develop an incredible user experience

Must have

• Excellent communication and documentation skills
• Bachelor's degree in Computer Science
• Good project management skills
• In-depth knowledge of JavaScript, CSS, HTML, and frontend languages.
• Knowledge of REACT tools Webpack, Enzyme, Redux, and Flux.
• Knowledge of performance testing frameworks, including Mocha and Jest.
• Experience with browser-based debugging and performance testing software

Nice to have

• Master's in Computer Science or equivalent/similar
• Monitoring and improving frontend performance.
• Experience in peak performance organizations/product companies
• Experience working with a remote team with a global culturally diverse team
• Passion for open source

Communication

• Proficiency in Written and Verbal communication for success in a remote asynchronous collaboration work environment
• Clearly and concisely communicate about complex technical, architectural problems

Mindset

• Positive solution-oriented mindset with demonstrated ability to onboard and integrate with an organization long-term
• Ability to achieve consensus with peers and clearly share status updates
• Self-motivated and Self managing individual with excellent organizational skills

About the position

We're looking for an experienced and motivated Frontend Developer to join our growing Engineering department. As a Frontend developer you will work closely with the founding team on building an exciting and unique new AppSec management tool. The ideal candidate will be able to work both independently and in a team, collaborating with other team members in product, UX/UI and R&D. It’s a great opportunity to join at an early stage and help shape the future of Application Security Posture Management.

Requirements:

• At least 3 years of experience in web development
• Expert-level JavaScript skills
• Advanced experience with React and Redux

• Getting the business Requirement document from functional consultant / functional analyst.
• Analyse the business Requirement.
• Analyse the estimated time for development.
• Development of Object (ABAP application).
• Unit Testing by Developer.
• Releasing the object to test environment.
• Prepare technical document of the development.

ROLES

We're seeking a qualified Hr asssociate to recruit sales executive in regards to sell annual car and bikes subscription products that our customers have grown to rely on. We are a growing platform and required to target customers by hiring more sales executives on daily basis.

We are open for BDA, TL, BDM profile

Experience:0-4 years

Job location: Work from home

Selection process :- Business Development Manager round.

Qualification: B.com,BBA,MBA in Hr

Salary offered: As per industry standards.

Working days:6 working days with 1 day off

Shifts:10:30am -7:30pm

Mandatory language :Hindi and English

Laptop/wi-fi:candidates to use their own laptops,wi-fi will be reimbursed.

Additional Compensation:If applicable, this will be decided on the basis of your designation.

• Working closely with the client (typically Marketing / Communication heads) to understand their needs, company goals, vision, and prepare a high-level strategy spanning multiple platforms and types of content.
• Breaking down the client’s requirements in the form of a more granular content calendar
• Coordinating with designers, videographers, and other stakeholders to ensure overall smooth project flow and client satisfaction
• Doing primary or secondary research, as and when required, depending on the context
• Ensuring that the client receives error-free content and copy that is free of plagiarism
• Repurposing existing content into buckets that can be reposted on different platforms
• Brainstorm (along with the Account Manager) about how to drive traffic to the existing content and to improve overall KPIs for the client
• Diligent tracking and analytics of what's working and what's not working, and how to optimiz content for the next cycle