Performance Testing

About HighLevel: 

HighLevel is a cloud-based, all-in-one white-label marketing and sales platform that empowers marketing agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. With a focus on streamlining marketing efforts and providing comprehensive solutions, HighLevel helps businesses of all sizes achieve their marketing goals. We currently have 1000+ employees across 15 countries, working remotely as well as in our headquarters, which is located in Dallas, Texas. Our goal as an employer is to maintain a strong company culture, foster creativity and collaboration, and encourage a healthy work-life balance for our employees wherever they call home.

Our Website - https://www.gohighlevel.com/

YouTube Channel-https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g

Blog Post - https://blog.gohighlevel.com/general-atlantic-joins-highlevel/

Our Customers:

HighLevel serves a diverse customer base, including over 60K agencies & entrepreneurs and 450K million businesses globally. Our customers range from small and medium-sized businesses to enterprises, spanning various industries and sectors.

Scale at HighLevel:

We work at scale; our infrastructure handles around 3 Billion+ API hits & 2 Billion+ message events monthly and over 25M views of customer pages daily. We also handle over 80 Terabytes of data across 5 Databases.

About the Role:

The Manager of Customer Success is responsible for leading and inspiring the Customer Success team. The Manager of Customer Success is the key champion for ensuring HighLevel customers’ end-to-end lifecycle experience is exceptional. The goal is to maximize customer lifetime value through retention and own the “voice of customer” as part of HighLevel’s overall customers for life vision. The manager of Customer Success will be focused on ensuring the highest levels of customer success and end-user adoption as measured by retention, renewals and CLTV, and advocacy of HighLevel’s product and services. The Manager of Customer Success is a central role raising the voice of customer to a roar within HighLevel utilizing internal “HealDesk"; processes and communications 

Requirements:

• Associate / Bachelor's degree or equivalent experience
• 4+ Years in management
• SaaS software experience
• Several years running technical customer-facing teams.
• Experience in managing a team of over 20+
• Project management skills
• People manager at heart, you love mentoring, leading and contributing to the professional development of those around you
• Strong collaboration, time-management, influencing and prioritization skills are critical to the success of this role
• The ability to build and maintain relationships internally with team and with customers
• Excellent listening, presentation and communication skills at all levels
• The ability to partner with customers and team members in developing their strategic direction
• The candidate is technically savvy and has an interest in leveraging data, analytics and automation to drive demonstrable customer and team success
• Strong customer facing communication skills
• Demonstrated data driven approach to problem solving
• Must be a go-getter and not afraid to ask questions
• Must have basic computer and excel skills
• Fluent in English.
• Demonstrated verbal and written communication skills.

Responsibilities:

• Influence others, lead, coach and empower, through motivation and encouragement, to accomplish team goals and foster a positive team culture.
• Accomplishes customer success human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.
• Help to develop a proactive approach to customer success by defining customer churn risk criteria
• Develop and lead proactive out-reach programs that drive greater adoption of new features and optimization of current customer implementations
• Facilitate industry-leading “voice of the customer” processes including feedback channels and continuous improvement methods to enhance customer experience.
• Drive business improvements based on customer feedback
• Use quantitative and qualitative analysis to drive operational excellence in the areas of customer engagement
• Devise a customer contact methodology to monitor and improve renewal/retention rates
• Interpret data that translates into action to improve the team.
• Can include managing or engagement with enterprise accounts
• Ensure execution of customer journey touchpoints, including onboarding, business reviews, retention, upsells and other opportunities
• Coach team on customer success best practices and training
• Provide continuous knowledge growth opportunities for Highlevel features and products
• Collaborate with cross-functional teams to ensure visibility and alignment
• Work with Product to prioritize customer features and requests
• Managing customer complaints, CSAT results and relationships to assure customers satisfaction.
• Facilitate proper delegation to team members in the proper roles.
• Building SOPs, Playbooks and KPIs for Team and Department and report on KPI achievement
• Build out a road map for successful implementations and ongoing support of this process and product engagement for team
• Serve as an escalation point for critical recruiting issue resolution
• Serve as an escalation point for at risk customers to promote product and resources that will help them be successful
• Collaborate with product team by providing status updates and customer feedback
• Leverage analytics to review automations and internal processes are successful and continue adapting strategies for your Customer success team to use with customers
• Continued optimization of current process and future ideals

Technical Skills :

Mandatory: Core PHP & Symfony preferably experience with PHP 7, Ajax, Java Script, HTML, CSS, Responsive Web Design

Good to have: REST API Development, MySQL queries, MongoDB queries, Angular JS 6.0, Node.JS

Soft Skills: Strong communication skills, high spirited, eager to learn, able to perform in a high-pressure environment

Product Operations Analyst

Company:

It's a Trusted Exclusive Singles Club. We are an Applied AI start-up using technology to make online dating/matchmaking more efficient and healthier, given dating app fatigue/burnout is at an all-time high. Our founders are experienced alumni of Google, Zomato, Wharton, and IIT and believe high-performing companies can be created with a culture of respect & empathy. Come work with us in this exciting, fun space to combine a job with doing social good!

Job Description:

In the initial phase, the candidate will play a matchmaker to identify and connect individuals seeking romantic relationships. Responsibilities include conducting interviews, matching client profiles, arranging meetings and providing feedback.

As we automate the process, responsibilities will evolve to codifying tribal knowledge gained and human judgment that our AI algorithm can use, suggesting product & service improvement based on user interactions, and protecting the brand keeping the Club clean/free from bad actors.

Requirements:

●     Outstanding communication, empathy and interpersonal skills to connect with diverse clients and cater to their preferences and needs

●     Exceptional organizational and time-management skills to manage multiple clients simultaneously. A high bar for excellence

●      Working knowledge of Excel

●     High degree of integrity. Ability to maintain confidentiality and professionalism in all client interactions

●      Bachelor's degree in psychology, sociology, or a related field is preferred, but not required. Relevant work experience in client management/customer care of 1-2 years is valued

JOB Requirements and Responsibilities:

#SeniorSystemadministrator 

- #ActiveDirectory Domain, #GroupPolicies, #Domaincontroller migration and upgrades.

- File and Print sharing, #NTFS permissions. #FileServer #migrations.

- #MicrosoftExchange or #Office365 messaging, #Outlook Configurations.

- Knowledge of Data #Backups, Backup Strategies, Experience on #backuptools will be an additional advantage.

- Basic knowledge of #Routers, #Firewalls, NAT, #VPN configuration #Sonicwalll preferable.

- Knowledge and working experience on #TicketingSystems & #RemoteAdministration tools.

- Good #DesktopTroubleshooting experience.

- #AntiVirus installations and #Troubleshooting.

- Knowledge of #DHCP , #DNS Management.

- Ticketing tool and #RMM tool #Labtech, #Kaseya, #Autotask (Experience preferred)

mavQ is seeking a motivated Lead FullStack Enginner to join our team. mavQ is a low-code Artificial Intelligence platform that enables organizations to build fast, cohesive, and user-friendly applications to digitally transform while creating valuable insights. mavQ offers AI-enabled products such as Intelligent document processing, a contact center platform, a suite of electronic research administration tools, DataX- a data orchestration and pipeline tool with a built-in machine learning workbench, and more. mavQ also offers professional services for full-stack development and AI services on the multi-cloud ecosystem. Learn more... 

You will be an integral member of the Professional Services team dedicated to work on the recently acquired mavQ’s Electronic Research Administration products built on a REST based Java platform running in Tomcat. The work is about 70% implementation and new development and 30% maintenance.

Skills Required:

• At least 8 years of experience with Frontend and Backend Technologies.
• Experience in Java, Spring, API Integration, Angular, Frontend Development.
• Ability to work with caching systems such as Redis.
• Good understanding of cloud computing & Distributed systems.
• Experience in people management.
• Capability of working within a budget of hours and completing projects by a deadline to appropriate quality standards
• Communicate clearly and ask clarification questions, dig deeper.
• Ability to work from visual and functional specifications
• Work with a positive attitude even when circumstances may be unfavorable
• Understand RESTful APIs, MVC concepts, and how to effectively use SVC systems
• Ability to work effectively in a team of developers and representatives of other functional groups, such as design
• ​​Good Experience in CI/CD, Kubernetes, Test suits, Docker.
• Good Understanding of the Command line.
• Good with client Interaction.

Roles & Responsibilities:

• Effective Problem Solving Skills. Assist the team with debugging & guidance when needed.
• Responsible for managing a team of 8-10 developers.
• Lead the product’s technical domain with full authority.
• Assist the product & project management teams with setting timelines & priorities for feature development.
• Drive good coding standards & development practices in the team. 
• Own the code review process for the team & ensure high quality work.
• Assist with system & architecture design & research into new technologies.
• Be involved with client communications when needed from a product sales perspective. 

What we offer:

• Group Medical Insurance (Family Floater Plan - Self + Spouse + 2 Dependent Children)
• Sum Insured: INR 5,00,000/- 
• Maternity cover upto two children
• Inclusive of COVID-19 Coverage
• Cashless & Reimbursement facility
• Access to free online doctor consultation

• Personal Accident Policy (Disability Insurance) -
• Sum Insured: INR. 25,00,000/- Per Employee
• Accidental Death and Permanent Total Disability is covered up to 100% of Sum Insured
• Permanent Partial Disability is covered as per the scale of benefits decided by the Insurer
• Temporary Total Disability is covered

• An option of Paytm Food Wallet (up to Rs. 2500) as a tax saver  benefit
• Monthly Internet Reimbursement of upto Rs. 1,000 
• Professional Development opportunities through various MTX sponsored certifications on multiple technology stacks including Salesforce, Google Cloud, Amazon & others

***

Software Developer:

• Strong experience on Java and Python
• Experience on Kafka, Kubernetes, and React
• Must have experience on any one database
• Location :Bangalore and Hyderabad
• Experience : 5-10 Years

• Build pixel-perfect, buttery smooth UIs across both mobile platforms.
• Leverage native APIs for deep integrations with both platforms.
• Diagnose and fix bugs and performance bottlenecks for performance that feels native.
• Reach out to the open-source community to encourage and help implement mission-critical software fixes—React Native moves fast and often breaks things. 
• Maintain code and write automated tests to ensure the product is of the highest quality.
• Transition existing React web apps to React Native. 

• Developing telemetry software to connect Junos devices to the cloud
• Fast prototyping and laying the SW foundation for product solutions
• Moving prototype solutions to a production cloud multitenant SaaS solution
• Build the infrastructure required for optimal extraction, transformation, and loading of data from a wide variety of data sources
• Build analytics tools that utilize the data pipeline to provide significant insights into customer acquisition, operational efficiency and other key business performance metrics.
• Work with partners including the Executive, Product, Data and Design teams to assist with data-related technical issues and support their data infrastructure needs.
• Create data tools for analytics and data scientist team members that assist them in building and optimizing our product into an innovative industry leader.
• Work with data and analytics specialists to strive for greater functionality in our data systems.

Qualification and Desired Experiences

• Master in Computer Science, Electrical Engineering, Statistics, Applied Math or equivalent fields with strong mathematical background
• 5+ years experiences building data pipelines for data science-driven solutions
• Strong hands-on coding skills (preferably in Python) processing large-scale data set and developing machine learning model
• Familiar with one or more machine learning or statistical modeling tools such as Numpy, ScikitLearn, MLlib, Tensorflow
• Good team worker with excellent interpersonal skills written, verbal and presentation
• Create and maintain optimal data pipeline architecture,
• Assemble large, sophisticated data sets that meet functional / non-functional business requirements.
• Identify, design, and implement internal process improvements: automating manual processes, optimizing data delivery, re-designing infrastructure for greater scalability, etc.
• Experience with AWS, S3, Flink, Spark, Kafka, Elastic Search
• Previous work in a start-up environment
• 3+ years experiences building data pipelines for data science-driven solutions
• Master in Computer Science, Electrical Engineering, Statistics, Applied Math or equivalent fields with strong mathematical background
• We are looking for a candidate with 9+ years of experience in a Data Engineer role, who has attained a Graduate degree in Computer Science, Statistics, Informatics, Information Systems or another quantitative field. They should also have experience using the following software/tools:
• Experience with big data tools: Hadoop, Spark, Kafka, etc.
• Experience with relational SQL and NoSQL databases, including Postgres and Cassandra.
• Experience with data pipeline and workflow management tools: Azkaban, Luigi, Airflow, etc.
• Experience with AWS cloud services: EC2, EMR, RDS, Redshift
• Experience with stream-processing systems: Storm, Spark-Streaming, etc.
• Experience with object-oriented/object function scripting languages: Python, Java, C++, Scala, etc.
• Strong hands-on coding skills (preferably in Python) processing large-scale data set and developing machine learning model
• Familiar with one or more machine learning or statistical modeling tools such as Numpy, ScikitLearn, MLlib, Tensorflow
• Advanced working SQL knowledge and experience working with relational databases, query authoring (SQL) as well as working familiarity with a variety of databases.
• Experience building and optimizing ‘big data’ data pipelines, architectures and data sets.
• Experience performing root cause analysis on internal and external data and processes to answer specific business questions and find opportunities for improvement.
• Strong analytic skills related to working with unstructured datasets.
• Build processes supporting data transformation, data structures, metadata, dependency and workload management.
• A successful history of manipulating, processing and extracting value from large disconnected datasets.
• Proven understanding of message queuing, stream processing, and highly scalable ‘big data’ data stores.
• Strong project management and interpersonal skills.
• Experience supporting and working with multi-functional teams in a multidimensional environment.