MS SQL Developer

About Unilog

Unilog is the only connected product content and eCommerce provider serving the Wholesale Distribution, Manufacturing, and Specialty Retail industries. Our flagship CX1 Platform is at the center of some of the most successful digital transformations in North America.

With more than 500 customers, Unilog is uniquely positioned as the leader in eCommerce and product content for Wholesale distribution, manufacturing, and specialty retail.

About the Role

We are seeking a skilled AI CX Automation Engineer to design, build, and optimize AI-driven workflows for customer support automation.

This role will be responsible for enabling end-to-end L1 support automation using Freshworks AI (Freddy AI) and other conversational AI platforms. The ideal candidate will have strong technical expertise in conversational AI, workflow automation, and system integrations, working closely with Knowledge Managers and Customer Support teams to maximize case deflection and resolution efficiency.

Key Responsibilities

• AI Workflow Design: Build, configure, and optimize conversational AI workflows for L1 customer query handling.
• Automation Enablement: Implement automation using Freshworks AI (Freddy AI), chatbots, and orchestration tools to reduce manual support load.
• Integration: Connect AI agents with knowledge bases, CRM, and ticketing systems to enable contextual and seamless responses.
• Conversational Design: Craft natural, intuitive conversation flows for chatbots and virtual agents to improve customer experience.
• Performance Optimization: Monitor AI agent performance, resolution rates, and continuously fine-tune workflows.
• Cross-functional Collaboration: Partner with Knowledge Managers, Product Teams, and Support to ensure workflows align with up-to-date content and customer needs.
• Scalability Innovation: Explore emerging agentic AI capabilities and recommend enhancements to future-proof CX automation.

Required Qualifications

• 4–10 years of experience in conversational AI, automation engineering, or customer support technology.
• Hands-on expertise with Freshworks AI (Freddy AI) or similar AI-driven CX platforms (Zendesk AI, Salesforce Einstein, Dialogflow, Rasa, etc.).
• Strong experience in workflow automation, chatbot configuration, and system integrations (APIs, Webhooks, RPA).
• Familiarity with LLMs, intent recognition, and conversational AI frameworks.
• Strong analytical skills to evaluate and optimize AI agent performance.
• Excellent problem-solving, collaboration, and communication skills.

Preferred Qualifications

• Experience with agentic AI frameworks and multi-turn conversational flows.
• Knowledge of scripting or programming languages (Python, Node.js) for custom AI integrations.
• Familiarity with vector search, RAG (Retrieval-Augmented Generation), and AI search to improve context-driven answers.
• Exposure to SaaS, product-based companies, or enterprise-scale customer support operations.

Why Join Us?

• Be at the forefront of AI-driven customer support automation.
• Directly contribute to achieving up to 60% case resolution through AI workflows.
• Collaborate with Knowledge Managers and AI engineers to build next-gen CX solutions.
• Competitive compensation, benefits, and a culture of continuous learning.

Benefits

Unilog offers a competitive total rewards package including:

• Competitive salary
• Multiple medical, dental, and vision plans
• Career development and advancement opportunities
• Annual merit increases
• Generous time-off policy
• Flexible work environment

We are committed to fair hiring practices and advocate for diversity, equity, and inclusion.

Role: Account Manager

Job Overview:

You will be working on managing accounts in the US or Europe. You will market an AI-based product and service to CXOs in Private Equity firms, Investment Banks, and Fortune 500 corporations. You will experience working with some of the sharpest minds in the Industrial and TMT sectors focused on Strategy and M& A.

Your focus will be:

• Source sales opportunities through outreach campaigns, social media, and inbound lead management
• Understand customer needs and requirements
• Route qualified opportunities to the appropriate sales executive for further development and closure
• Achieve quarterly quotas for sales meetings and help sales leader/ executive achieve respective sales targets
• Research accounts, identify key players, and generate interest
• Maintain and expand your database of prospects within your assigned territory
• Perform effective online demos to prospects (for cognitive applications)

Preferred Experience:

• Must have at least 4+ years of RELEVANT experience in Sales/Inside/Sales/Solution
• Selling/Account management/Business development in a closing/quota-bearing role.
• Willing to overlap with timings in the US and UK

Primary Responsibilities:

• Managing existing clients
• Building a database of relevant clients
• Qualifying accounts
• Identifying contacts
• Outreach, follow-up, and set-up meetings
• Content creation
• Review with sales partners on a weekly basis
• Industry and market research, to stay abreast of trends and help pitch/ position services

Required Skills & Personal Attributes:

• Excellent business writing and verbal communication skills including presentation skills.
• Detail-oriented with high standards for written and visual presentation of information. Excellent research, analytical, and numerical skills. Logical thought process to think through a problem and develop solutions.
• Ability to develop and articulate strategic recommendations based on rigorous data analysis.
• High degree of proficiency in MS Office Suite (PowerPoint, Word, Excel, etc. )
• Strong interpersonal skills: the ability to work with teams in a timeline driven high-pressure environment (typical of consulting firms); self-driven with a high level of motivation and energy; a strong can do' attitude; ability and willingness to work in a small and fast-growing set-up; ability to pro-actively identify ways to contribute to the firm's goals & mission; international experience; professional appearance as well as the manner of speaking.

Educational Background:

Bachelor's degree (Engineering/ Commerce/ Economics) from a top-tier university (such as IITs, NITs, DU, etc. ); And an MBA from a reputed institution in India / abroad

JD:

The Senior Software Engineer works closely with our development team, product manager, dev-ops and business analysts to build our SaaS platform to support efficient, end-to-end business processes across the industry using modern flexible technologies such as GraphQL, Kubernetes and React.

Technical Skills : C#, Angular, Azure with preferably .Net

Responsibilities

· Develops and maintains back-end, front-end applications and cloud services using C#, . Angular, Azure

· Accountable for delivering high quality results

· Mentors less experienced members of the team

· Thrives in a test-driven development organization with high quality standards

· Contributes to architecture discussions as needed

· Collaborates with Business Analyst to understand user stories and requirements to meet functional needs

· Supports product team’s efforts to produce product roadmap by providing estimates for enhancements

· Supports user acceptance testing and user story approval processes on development items

· Participates in sessions to resolve product issues

· Escalates high priority issues to appropriate internal stakeholders as necessary and appropriate

· Maintains a professional, friendly, open, approachable, positive attitude

Location : Bangalore

Ideal Work Experience and Skills

· At least 7 - 15 years’ experience working in a software development environment

· Prefer Bachelor’s degree in software development or related field

· Development experience with Angular and .NET is beneficial but not required

· Highly self-motivated and able to work effectively with virtual teams of diverse backgrounds

· Strong desire to learn and grow professionally

· A track record of following through on commitments; Excellent planning, organizational, and time management skills

#HiringAlert

We are looking ".NET TEAM LEAD" for Reputed Client @ Bangalore Permanent Role

Experience: 9 - 12 Years

Primary Skills

•6+ years of experience in .NET Framework like C#.Net/ ASP.Net

•Minimum 4 years of experience on Web Application development ADO.Net, HTML, CSS, JavaScript/JQuery

•Been on a Lead role and led a team of 3-5 people for a period of 2 years

•Must have a good exposure on query writing and DB management for writing stored procedures/ user-defined functions

•Should have a very good understanding of the project architecture

Secondary Skills

•Experience in analyzing existing code and debugging.

•Experience in developing the product

•Should have a solid understanding of the SDLC processes (Design, Construction, Testing, Deployment)

•Prior experience of working in AJAX, Crystal report, Infragistics grid and control

•Proven experience of delivering on-time and with quality

•Should have good unit testing skills to review his own development and identify all the defects and get it fixed before releasing the code

Desired Skills

•Should have experience in developing ERP applications or Database Intensive Data Entry applications.

•Experience in the software development life cycle process

•Hands on experience of configuration management and version maintenance

•Hand on experience in writing technical specifications

•n-Tier architecture

Ability

•Excellent Communication skills

•Excellent team handling skills

•Good conceptualization skills

•Strong Visualization ability

•Analytical ability

•Quality Oriented

•Problem solving

Location : Bangalore

Roles & Responsibilities:

We are looking for a Client Service Coordinator who will be responsible for list fulfilment driven by client inquiries to determine maximum and targeted audience segmentation:

• Manage, confirm and prioritize incoming order inquiries.  Ensure requests are properly understood and executed.
• Set up and launch count inquiries with complex segmentation.

• Communicate status and query results to the internal Data Axle clients
• Fulfill list order rentals.
• Communicate and coordinate with Client Service team for audit documentation and billing.
• Ability to work under pressure, prioritize, meet organizational deadlines, and multi-task while maintaining quality of work product.

• Technical understanding and thorough attention to the detail of fulfilment processing requirements.
• Problem solving and logical thinking skills.
• Attention to detail and excellent follow through.
• Ability to learn and adapt to changing technologies.
• Ability to work independently or as part of a team.
• Generate reports as requested.

Qualifications:

• Graduation degree or equivalent.
• 1 to 3 years of direct marketing experience.
• Ability to communicate with individuals at all levels in the company in an articulate, professional manner.
• Ability to effectively handle multiple priorities while maintaining integrity of work.
• Excellent customer service and communication skills.
• Knowledge of MS Office and Internet technologies.
• Demonstrated skills in problem resolution.

At Cypherock,
We are disrupting the current financial system by increasing the adoption of Blockchain-based digital assets through better key management solutions. We are a mission-driven team having worked with companies like Google, Blockgeeks, Samsung, Lockheed Martin, Apollo Munich, etc.

As an early engineer at Cypherock you may:
● Implement protocols that empower millions over the world
● To ship global products that increase the adoption of decentralized currencies
● Work on World's first products. Yes! we are one of the few Indian companies building for the World from India
● Get inspired to create breakthrough technologies

Requirements:
● Experience in MEAN stack and writing Python scripts. React dev skills are a must. Experience with the Electron framework for desktop app development will be a plus
● Experience working in remote teams
● Excellent code documentation and communication skills

• 3+ years of recent hands-on Java development
• Java, Python, JavaScript programming languages
• Fluency with RESTful APIs, AngularJS, HTML5 and CSS
• Great understanding of designing for performance, scalability, and reliability of data intensive application
• Understanding of database fundamentals and advanced SQL knowledge
• In-depth understanding of object oriented programming concepts and design patterns
• Ability to communicate clearly to technical and non-technical audiences, verbally and in writing
• Understanding of full software development life cycle, agile development and continuous integration
• Experience in Agile methodologies including Scrum and Kanban

What puts you over the top:

• Exposure to various technologies like Spring Boot, Microservices, Kubernetes and also some frontend technologies like React.js, Node.js or other UI frameworks.

●  Experience in AdTech or Programmatic

MUST HAVE GOOD EXPERIENCE IN SPRING BOOT, NODE JS, ANGULAR JS, REACT JS, JAVASCRIPT,JAVA, HTML/CSS.

QA Engineer

StyleCracker is the most innovative fashion tech platform in the country. With a vision to make India stylish, we have developed the StyleCracker Box that combines leading technology and first hand stylist experience to curate highly personalised looks for every unique customer.

We're looking to build upon our solid foundation and develop an unmatched solution that can truly help us work towards our mission.

• Responsible for the quality of product visible to millions of users.
• Prepare proper documentation for test cases, release notes, etc.
• Keep track of bugs and prioritize those in coordination with Product Managers.
• Write and execute detailed test cases for upcoming features and ensure customer requirements and development is closely aligned.
• Contribute ideas to improve/develop our QA processes and best practices based on your extensive experience.
• Troubleshoot application issues and coordinate issue resolution with developers, PMs and internal teams.
• Ensure that software functionality is implemented with a focus on code optimization and organization.

• Excellent understanding of software development life cycle.
• Should be strong in writing use cases.
• Strong understanding of determining the cause of bugs.
• Excellent knowledge of API responses, statuses, etc.
• Excellent understanding of load time optimization, latency, etc.
• Hands on experience with performance measuring tools like jMeter, Postman, etc.
• Experience with using the latest engineering tools (eg. Jenkins, JIRA, Confluence, Git/Perforce).
• Excellent team orientation and communication skills.
• Good knowledge of frontend and backend technologies.
• Knowledge of automation testing tools such as Selenium.
• Experience working in agile methodology.
• Experience with API automation testing.
• Ability to multitask, prioritize, manage workload and consistently deliver results.
• Understanding of the different types of testing between UAT, Security and Performance.
• Ability to generate benchmarks by comparing similar products / services.

• Bachelors or masters degree in computer science or a related field.
• 2 – 3 years experience as a QA engineer on native mobile (android and ios) and web applications.