Quality Assurance Engineer (Manual)

Job Description – Senior QA Engineer (Banking & Financial Applications)Position

Job Title: Senior QA Engineer

Experience: 3+ Years

Employment Type: Full-Time

Department: Quality Assurance

Role Overview

We are seeking a highly skilled and proactive Senior QA Lead to take ownership of quality assurance across our banking and financial applications. The ideal candidate will be responsible for planning, managing, and executing end-to-end testing activities while leading a team of QA engineers.

This role requires a strong blend of technical expertise, leadership, client communication, and quality governance. The candidate will be expected to interact directly with customers and stakeholders, manage testing initiatives across multiple platforms, drive quality improvements, and lead the organization's transition from predominantly manual testing to scalable automation testing practices.

The successful candidate must possess excellent communication skills, strong analytical thinking, and the ability to confidently represent the QA function in both internal and client-facing discussions.

Key ResponsibilitiesQuality Assurance Leadership

• Own and manage the complete Software Testing Life Cycle (STLC).
• Define QA strategy, testing methodologies, standards, and best practices.
• Establish quality benchmarks and release readiness criteria.
• Ensure delivery of high-quality software across all products and releases.
• Drive continuous improvement initiatives within the QA function.
• Monitor product quality metrics and provide regular reporting to management.

Manual Testing & Quality Management

• Design, review, and execute detailed test plans, test scenarios, and test cases.
• Perform functional, regression, integration, system, exploratory, smoke, and user acceptance testing.
• Validate complex business workflows within banking and financial systems.
• Identify, document, track, and verify defects through closure.
• Ensure adequate test coverage across all business-critical features.
• Perform root cause analysis for production issues and quality incidents.

Test Automation Leadership

• Drive the organization's automation testing strategy.
• Identify manual testing areas suitable for automation.
• Build and maintain automation roadmaps and implementation plans.
• Work closely with engineering teams to improve automated test coverage.
• Establish automation frameworks, standards, and coding practices.
• Continuously improve automation efficiency and execution reliability.
• Measure and report automation coverage and effectiveness.

Team Leadership & Management

• Lead and mentor a team of QA engineers.
• Allocate work and monitor team performance and deliverables.
• Conduct test reviews and quality audits.
• Support team development through coaching and knowledge-sharing.
• Establish accountability and ownership within the QA team.
• Assist in hiring, onboarding, and training QA resources when required.

Client & Stakeholder Management

• Act as the primary QA representative in client interactions.
• Conduct customer calls, demonstrations, and quality review meetings.
• Communicate testing progress, risks, issues, and mitigation plans.
• Handle client concerns and escalations professionally and diplomatically.
• Collaborate closely with Product Managers, Business Analysts, Developers, DevOps teams, and senior leadership.
• Build strong stakeholder relationships through clear and effective communication.

Banking Domain Quality Assurance

• Validate banking, financial, and transaction-based workflows.
• Ensure accuracy of financial calculations, reconciliations, and transaction processing.
• Test security-sensitive and compliance-driven functionality.
• Verify integration with third-party financial systems, APIs, and services.
• Understand business-critical workflows and identify potential quality risks.

Required Technical SkillsTesting Expertise

• Strong experience in Manual Testing.
• Strong understanding of Software Testing Life Cycle (STLC).
• Strong understanding of Software Development Life Cycle (SDLC).
• Experience in Functional Testing.
• Regression Testing.
• Integration Testing.
• System Testing.
• User Acceptance Testing (UAT).
• Exploratory Testing.
• Smoke & Sanity Testing.
• Defect Lifecycle Management.

Automation Testing

Hands-on experience with one or more of:

• Selenium
• Playwright
• Cypress
• Appium

Experience with:

• Test automation framework design
• Automated regression suites
• Cross-browser testing
• Test execution pipelines
• Automation reporting and analysis

API Testing

• Postman
• REST APIs
• API Validation
• API Automation
• JSON/XML Validation

Database Testing

• SQL
• MySQL
• PostgreSQL
• Data Validation
• Query Analysis

Ability to:

• Write and execute SQL queries.
• Validate backend data against application workflows.
• Investigate data-related defects.

Frontend & Backend Understanding

The candidate should possess a good functional understanding of:

Frontend

• HTML
• CSS
• JavaScript fundamentals
• Browser Developer Tools

Backend

• API architecture
• Authentication mechanisms
• Database concepts
• Application logs and troubleshooting
• Client-server architecture

Tools & Platforms

Experience with:

• Jira
• Azure DevOps
• TestRail (preferred)
• Confluence
• Git
• CI/CD Pipelines

Exposure to:

• Jenkins
• GitHub Actions
• GitLab CI/CD

Required Soft SkillsCommunication

• Excellent verbal and written English communication.
• Ability to conduct client-facing meetings independently.
• Strong presentation and documentation skills.
• Ability to communicate technical and non-technical concepts clearly.

Leadership

• Team management and mentoring experience.
• Ownership-driven mindset.
• Ability to drive outcomes with minimal supervision.
• Strong decision-making capabilities.

Stakeholder Management

• Professional and diplomatic communication style.
• Strong customer relationship management skills.
• Ability to handle escalations and difficult conversations effectively.
• Experience coordinating across multiple teams and departments.

Personal Attributes

• Highly proactive and self-motivated.
• Strong analytical and critical thinking abilities.
• Detail-oriented with a quality-first mindset.
• Strong problem-solving capabilities.
• Ability to work in fast-paced environments.
• Excellent organizational and planning skills.
• Strong sense of accountability and ownership.

Preferred Qualifications

• Experience in Banking, FinTech, Payments, Lending, NBFC, or Financial Services domains.
• Experience working with enterprise-scale applications.
• Exposure to security and compliance testing.
• Experience in Agile/Scrum environments.
• ISTQB Certification (preferred).
• Experience driving QA transformation initiatives from manual testing to automation-first testing.

Key Success Indicators

The selected candidate will be expected to:

• Own and drive product quality across all releases.
• Lead and manage the QA team effectively.
• Improve automation coverage and reduce manual testing effort over time.
• Ensure smooth release cycles with minimal production defects.
• Build strong client relationships through professional communication.
• Proactively identify risks and drive timely resolutions.
• Establish a scalable and mature QA process across the organization.

A Day in the Life:

• Collaborate with developers and product managers to understand feature requirements.
• Review feature specifications and design detailed test cases.
• Perform manual tests on payment gateway systems, including transaction flows and API validations.
• Identify, log, and track defects using tools like JIRA and prioritize them for resolution.
• Conduct regression testing to ensure system stability after updates.
• Participate in team discussions to troubleshoot and resolve issues.
• Document test results and prepare for upcoming sprint activities.

Key Qualifications and Skills:

• 5 - 7 years of QA experience, with at least 3 years in payment gateways, fintech, or banking systems.
• Strong knowledge of payment processing.
• Experience with REST/SOAP APIs, webhooks, and encryption (TLS, AES, RSA). Familiarity with PCI-DSS, PSD2, GDPR, and AML/KYC processes.
• Proficiency in SQL for database validation (transaction logs, ledger entries).
• Hands-on experience with JMeter, Postman, Selenium, or similar tools.
• Knowledge of blockchain-based payouts (optional but a plus).

Key Responsibilities:

1. Test Planning & Strategy: Develop and execute test plans, test cases, and test scripts for payment processing, refunds, chargebacks, settlements, and fraud detection. Ensure compliance with PCI-DSS, PSD2, and other financial regulations.
2. Functional & Integration Testing: Validate API integrations with banks, PSPs (Payment Service Providers) and third-party vendors. Test transaction flows (success, failure, retries, timeouts) and edge cases.
3. Security & Compliance Testing: Perform penetration testing, vulnerability scanning, and data encryption checks. Ensure PCI compliance and adherence to EMV, 3D Secure (3DS2), and SCA (Strong Customer Authentication).
4. Performance & Load Testing: Conduct stress testing to evaluate system behaviour under high transaction volumes (TPS - Transactions Per Second). Identify bottlenecks in authorization, settlement, and reconciliation processes.
5. Automation & Tools: Develop and maintain automated test scripts (using tools like Postman, Selenium, JMeter, or Karate). Work with CI/CD pipelines for regression testing.
6. Defect Management: Log, track, and prioritize bugs using JIRA, Bugzilla, or similar tools. Collaborate with developers, product managers, and compliance teams for issue resolution.
7. Documentation & Reporting: Maintain test documentation, including test cases, test data, and audit logs. Provide QA metrics and test summary reports to stakeholders.

Required Skills & Qualifications:

● 3+ years of experience in Quality Assurance & Software Testing.

● Strong expertise in JIRA for bug tracking and test management.

● Proficiency in manual testing, including UI, functional, regression, and integration testing.

● Experience in automation testing using Selenium, JMeter, or similar tools (preferred).

● Strong understanding of Agile/Scrum methodologies.

● Hands-on experience with API testing tools like Postman or SoapUI.

● Familiarity with SQL queries for database validation.

● Excellent analytical, troubleshooting, and communication skills.

MCS is seeking a meticulous and detail-oriented Quality Analyst to join our team. As a Quality Analyst, you will play a crucial role in ensuring the highest standards of quality and efficiency in our products or services. Your primary responsibility will be to assess and evaluate processes, identify areas for improvement, and develop strategies to enhance quality across all aspects of our organization.

Responsibilities

• Develop and implement quality assurance standards, procedures, and methodologies to ensure consistency and excellence in our products, services, or processes.
• Conduct comprehensive evaluations and audits of products, services, or processes to identify deviations, defects, or areas of improvement.
• Maintain detailed records of quality assessments, findings, and recommendations.
• Create and update quality documentation, including standard operating procedures.
• Investigate the root causes of quality issues and collaborate with relevant teams to implement corrective and preventive actions.
• Provide guidance and training to teams and employees on quality standards, best practices, and continuous improvement methodologies.
• Establish feedback mechanisms and channels for employees and customers to report quality-related concerns or suggestions for improvement.
• Prepare and deliver regular reports on quality performance, highlighting areas of success and areas requiring attention.
• Ensure that our processes and products adhere to relevant industry standards, regulations, and compliance requirements
• Drive a culture of continuous improvement by identifying opportunities to streamline processes and enhance quality.

Qualifications:

• Bachelor's degree or Master's degree in a relevant field (Quality Management, Business, Engineering, etc.)
• Proven experience in quality assurance or quality control, preferably in a similar industry.
• Strong analytical and problem-solving skills.
• Proficiency in quality management tools and methodologies (e.g., Six Sigma, Lean, ISO standards).
• Excellent communication skills.
• Attention to detail and a commitment to precision.
• Ability to work collaboratively with cross-functional teams.
• Familiarity with quality management software and tools.

If you have a keen eye for detail, a passion for process improvement, and the ability to drive positive change, we invite you to apply. This role offers the opportunity to make a significant impact on our organization's quality standards and contribute to our ongoing success. Apply today to be a part of our quality-driven team!

Job Summary:

We're looking for a passionate Quality Analyst (QA) Engineer across all levels, who will work closely with the developers with agile setup to create and executes product test plans to ensure software products meet design specifications and product quality standards. Assists the Development team with process improvements to continuously improve product quality.

What you will be doing:

• Thorough understanding of requirements
• Create detailed and well-structured test plans, and test cases, and perform manual testing of web or mobile applications.
• Pencil all the software defects with severity and priority using Jira as a bug-tracking system & test management platform
• Involvement in the root cause analysis of issues.
• Acquires and maintains knowledge of the existing projects, operations, or systems
• Continuously improve customers' overall testing strategy, take part in daily stand-up meetings, provide feedback
• Follow the agile process.

What you will bring:

• Must have 2-7 years of manual testing experience including API Testing and other testing.
• Must-Have Experience with end-to-end testing.
• Experience with different types of testing such as sanity, smoke, regression, integration, cross-browser, compatibility, etc.
• Must have a good understanding of QA concepts and methodologies.
• Good understanding of the SDLC, STLC, defect life cycle, test design techniques, estimation of testing, test case documentation, defect logging, and defect analysis
• Self-motivated, and detail-oriented, with strong analytical and problem-solving skills.

Added bonus if you have:

• E-commerce / ERP domain experience
• Experience with mobile application testing
• Working with Agile Methodology
• Experience with performance and load testing (JMeter etc.)

Educational Qualification:

• M.B.A/M.C.A, B.Tech/B.E (IT/Computers), B.Sc/M.Sc. (IT/Computers) or any equivalent graduation or post-graduation

Interview Process:

The entire interview process would take approximately 10 Days.

1. HR Screening Call (15 minutes)
2. Technical Interview Round Level 1 (30 Minutes)
3. Technical Interview Round Level 2 (60 minutes)
4. Final Interview Round (60 minutes)
5. Offer

About TecStub:

With offices across North America and Asia-Pacific, Tecstub is a leading provider of end-to-end digital commerce solutions to some of the world’s largest enterprises. Since its inception in 2014, we are completely self-sustained and profitable. We believe in growing together and delivering excellence, not just to our customers but to all stakeholders including our partners and employees. Come reimagine digital commerce with us!

We are a hybrid workplace where TecStub has the flexibility to work at the office, from home, or a bit of both…

Employee Benefits

Our projects are a part of the DNA of our service, which means that every team will have some skin in the game. Your work will have a direct impact on our customers and our business. You will own your work, and we will support you in that ownership. We value work-life balance and have a strong culture that we hope all of our employees bring their own flavor to. As a company, we provide a competitive salary, an options package, and a generous package of benefits.

Perks:

• Laptop allowance of upto Rs. 25,000
• 30 annual paid leaves to acknowledge that employees can avail of these leaves for personal reasons, including regional holidays, sick leaves, or anything else.
• Additional special leaves on birthdays, maternity and paternity events
• Health insurance of 3 lakhs sum insured, covers self + children + Spouse
• Vouchers & gifts for birthdays, anniversaries and other important life events
• Dedicated learning and growth budget for courses and certifications
• Company outings to celebrate our success together

• Review requirements, specifications, and technical design documents to provide timely and meaningful feedback
• Create detailed, comprehensive, and well-structured test plans and test cases
• Estimate, prioritize, plan and coordinate testing activities
• Design, develop and execute automation scripts using open source tools
• Identify, record, document thoroughly, and track bugs
• Perform thorough regression testing when bugs are resolved
• Develop and apply testing processes for new and existing products to meet client needs
• Liaise with internal teams (e.g. developers and product managers) to identify system requirements
• Monitor debugging process results
• Investigate the causes of non-conforming software and train users to implement solutions
• Track quality assurance metrics, like defect densities and open defect counts
• Stay up-to-date with new testing tools and test strategies

• Knowledge of the quality assurance and testing concepts, methodologies, metrics, automated testing frameworks, and documentation standards.
• Should have knowledge/experience in creating Test Plans, Test scripts, Test cases.
• Collaborate well with others. Ability to translate technical concepts into easy-to-understand terms.
• Preferred knowledge/understanding of different mobile operating systems (Android, iOS)
• Preferred knowledge/experience testing both front-end (GUI)and back-end (database query) applications                                                        
• Experience using Git / Github

• Lead and manage a team that:
• Reviews and refines software requirements.
• Drafts and executes test plans and test cases.
• Identifies and drafts steps to reproduce defects utilizing our defect tracking system, JIRA.
• Enters and tracks defects to closure.
• Utilizes testing tools to increase the effectiveness of testing.
• Maintains test environments that mimic our production systems.
• Maintains and updates Selenium driven UI automation test cases.
• Maintains and updates ReadyAPI API automation test cases.
• Maintains and updates manual test cases.
• Maintains and updates JMeter performance/load test cases.
• Coach, mentor, and assist the team in performing their duties as needed.
• Provide formal QA approval and reporting for each release.
• Operate within the SAFe Agile methodology.
• Coordinate with other QA teams across the company.

• Experience leading a SQA or Software Development team
• Experience managing projects and processes cross-functionally
• Comfortable working in a continually changing and dynamic environment and driving top issues to resolution
• Proven track record of attracting, hiring, motivating and developing the best quality-minded individuals
• Excellent cross-functional communication and influencing skills
• In-depth knowledge and experience in one or more of the following technologies: Java, Python, Selenium, JMeter, ReadyAPI
• Automation planning, execution, and triage for projects on multiple Platforms.
• Excellent presentation skills, distilling complex analysis and concepts into concise business-focused takeaways
• In-depth knowledge and experience in identity management including OpenID Connect, SAML2, OAuth2, and SCIM.
• In-depth knowledge and experience of application security testing.
• Unix command line scripting skills