QA Engineer

Position Overview:

We are seeking a highly skilled and motivated Identity and Access Management (IAM) Developer/IAM Engineer to join our dynamic team. The successful candidate will be responsible for designing, implementing, and maintaining robust IAM solutions that ensure secure access to our systems and applications. This role involves collaborating with various teams to understand their requirements and deliver scalable and efficient IAM systems.

Key Responsibilities:

• The technical developer must comprehend and implement customization based on specifications in business requirement documents or sprint tasks.
• They should review the solution with the business analyst before presenting it to external stakeholders or deploying it to any production environment.
• All customizations, fixes and tests are correctly documented with all related scenarios, evidence and stored in the corresponding folders/ tools.
• All deployments must adhere to application factory guidelines and be validated by team members.
• Developers are responsible for productive system deployments using the ‘4 eyes principle’, ensuring dual verification. Accurately and methodically complete all required information in predefined templates for cutover plans, system testing, UAT, change requests, and application team communications as instructed.
• Comprehend existing template content, make necessary updates, ensure team alignment, and address issues before submitting to the application team for review.
• Maintain frequent communication with team members to report progress, ensure alignment, and promptly address any issues or blockers encountered.
• Prepare and internally review test data for demo/ UAT sessions with the application team, ensure sessions are recorded and structured logically, and assess all feedback received for potential integration.
• Assess feasibility, develop configurations, prepare test data, conduct demo and UAT sessions, create production deployment documents, submit change requests, execute go-live, and facilitate handover to Operations.

Required Qualifications:

• Have a minimum of 2 years of hands-on experience with the identity product (Saviynt EIC 23.x/24.x)
• Possess comprehensive understanding of Saviynt IGA architecture, with practical experience in application onboarding, workflow implementation, Segregation of Duties (SOD), certifications, and custom jar development.
• Know and have experience working in agile environments (Scrum), being capable of following the existing protocols and ceremonies that will be part of the day-to-day basis.
• JSON working knowledge.
• Build SQL queries when required (MySQL 8.0 as backend)
• Knowledge of APIs (SOAP, REST)
• Capable of using tools to consume APIs like Postman or SOAP UI
• Basic knowledge on directory services and applications like Active Directory, Azure AD, Exchange (online/ on-prem)

Responsibilities:

• Help build model monitoring systems across model types like regression, classification with structured & unstructured datasets.
• Build high-performance multi-tenant deployment architecture that works across frameworks like PyTorch, sklearn, TensorFlow.
• Help realize the product vision: Production-ready machine learning models with monitoring within moments, not months.
• Help companies deploy their machine learning models at scale across a wide range of use-cases and sectors.
• Write maintainable, scalable performant python code, Build high volume and high availability analytics systems, Push the state of the art of MLOPs to push the industry ahead.

Requirements:

• 3+ years work experience with production-grade python- preferably contribution to open source repost.
• Prior experience with ML monitoring, observability & explainability systems, and familiarity with tools for data science like Pandas, Notebooks, Numpy, Scipy, etc.
• Comfortable working in a Linux environment, experience with one relational & 1 non-relational DB is preferred.
• Some working experience with TensorFlow or PyTorch is preferred.
• Experience with model analysis and experimentation frameworks like MLFlow, W& B;, tfma is preferred.

Job Title: Customer Service Executive

Job Description:

As a Customer Service Executive, you will play a crucial role in delivering excellent customer experiences. You will be responsible for handling customer inquiries, resolving issues, and ensuring overall satisfaction. Strong communication skills, empathy, and a solution-oriented mindset are key to success in this role.

Must-Have Skills:

1. Communication Skills: Exceptional verbal and written communication skills to interact effectively with customers.
2. Customer Focus: A customer-centric approach with the ability to understand and meet customer needs.
3. Problem-Solving: Strong problem-solving abilities to address customer issues and find satisfactory resolutions.
4. Empathy: Ability to empathize with customers and provide support in a compassionate manner.
5. Multitasking: Capacity to handle multiple tasks efficiently in a fast-paced environment.
6. Adaptability: Flexibility to adapt to changing situations and customer requirements.
7. Team Collaboration: Ability to collaborate with cross-functional teams to achieve customer satisfaction.

Good-to-Have Skills:

1. Product/Service Knowledge: Familiarity with the company's products or services.
2. Previous Customer Service Experience: Prior experience in a customer service role is advantageous.
3. Technical Proficiency: Basic technical skills to navigate systems and assist customers with online platforms.
4. Time Management: Efficient time management skills to prioritize and meet deadlines.
5. Language Proficiency: Additional language proficiency may be beneficial, depending on the customer base.

Job Summary:

We are seeking a talented UI/UX Designer with 3D animation and design experience to join our team. The ideal candidate will be responsible for designing user-friendly interfaces for web and mobile applications, with a focus on 3D animation and design. The successful candidate will work closely with our development team to ensure that the user interface is optimized for usability and the overall user experience.

Responsibilities:

Design and develop user interfaces for web and mobile applications that are visually appealing and easy to use.

Utilize 3D animation and design techniques to create dynamic and engaging user interfaces.

Collaborate with cross-functional teams to identify user requirements and design solutions that meet their needs.

Conduct user research to identify user needs and preferences, and incorporate feedback into design iterations.

Create wireframes, prototypes, and mockups to illustrate design concepts and demonstrate the user flow.

Develop and maintain design standards, templates, and guidelines to ensure consistency and brand recognition across all applications.

Stay up-to-date with the latest UI/UX trends and techniques and incorporate them into design work.

Create high-quality 3D models, textures, and animations for use in applications.

Work closely with the development team to ensure that designs are implemented accurately and efficiently.

Requirements:

Bachelor's degree in a related field such as graphic design, animation, or computer science.

Proven experience in UI/UX design, with a focus on 3D animation and design.

Proficiency in design tools such as Sketch, Adobe Creative Suite, and 3D modeling software.

Knowledge of HTML, CSS, and JavaScript.

Experience conducting user research and incorporating feedback into design iterations.

Strong portfolio showcasing relevant design work.

Excellent communication and collaboration skills.

Ability to work independently and manage multiple projects simultaneously.

• Use a variety of technologies such as JavaScript, HTML5, CSS3, RazorUI, FluentUI, React.js, NextJs, TypeScript, C#, .NET Core, ASP.net CI/CD, SQL Server Powershell
  
  
• Collaborate with our product team to identify and implement solutions that bring direct value to our clients as well as with your peers
  
  
• Partner with your peers and stakeholders to ensure the software delivered is of the highest quality
  
  
• Learn and follow Agile Software Development principles.
  
  
• Gain broader proficiency for the product and demonstrate the ability to contribute to forward direction
  
  
• Additionally, as part of the PacteraEDGE Engineering community, over time you will find opportunities to have a broad impact across the department.
  
  

Skillset:ASP.NET, JavaScript, ReactJS, NextJS, JavaScript, CSS3/HTML5, Azure, Git, SQL Server

Responsibilities

• Collaborate with the developers to design and build a real-time, web-based system
  
  
• Ensure interfaces function quickly.
  
  
• Write clean, maintainable, and well-tested code
  
  
• Stay current on software engineering trends & tools, and be practical but open-minded in applying them
  
  
• Maintain a high bar for quality and performance of your product with vigorous attention to detail and automated testing
  
  
• Continuously improve how we design, build, and ship software as a highly functional team
  
  

Other skills

• The candidate should be from Computer Science and Engineering / Information Technology background. (Completed course as Full Time)
  
  
• Candidate should have a degree in Bachelors of Technology (B.Tech)/BE/MCA
  
  
• 2+ years of practical experience in software development, including designing, building, deploying, and maintaining web applications
  
  
• Experience working with web-based APIs (REST) is a plus
  
  
• Experience working with .NET is a must
  
  
• Experience working with JavaScript is a Plus
  
  
• Experience with RDBMS and Non- Relational Database is a plus
  
  
• Experience in cloud infrastructure preferred Azure a plus
  
  
• Ability to communicate effectively with peers within the organization
  
  
• Compassion and empathy
  
  
• Ability to contribute to code review feedback for other engineers and contribute to forward design ideas
  
  
• The pattern of continuous learning and achievement in career

We are seeking a passionate DevOps Engineer to help create the next big thing in data analysis and search solutions.

You will join our Cloud infrastructure team supporting our developers . As a DevOps Engineer, you’ll be automating our environment setup and developing infrastructure as code to create a scalable, observable, fault-tolerant and secure environment. You’ll incorporate open source tools, automation, and Cloud Native solutions and will empower our developers with this knowledge. 

We will pair you up with world-class talent in cloud and software engineering and provide a position and environment for continuous learning.

• 2+ years of experience with Node.js
• Expertise in Typescript, AWS, Firebase, MongoDB, and Express

You will be bringing:

• Hands-on experience in writing applications using Node.js (including Socket.io and Express or similar)
• Excellent knowledge of a few of the available databases such as MySQL, MongoDB, etc.
• Proficiency in application deployment on Linux or Ubuntu environments
• Proficiency in JavaScript languages like React and/or Angular, along with a comprehensive experience in open-source frameworks
• Experience in server-client architecture project(s)
• Ability to prioritize in a chaotic and ambiguous environment
• An open, growth mindset when giving and receiving feedback