QA Engineer

Customer Support Executive

We are looking for dynamic and experienced customer support that can help our customers with their day-to-day support related issues. We are looking for person with at least 2 Years of experience and have hands on experience with Chat and Ticketing system.

We are looking for person with following knowledge:

• Good command over English
• Basic Computer working knowledge
• Customer Support Knowledge
• Some knowledge about Web Sites
• Basic knowledge about ecommerce

Nice to have

• Working knowledge of Chat and Ticketing System
• Any other language would be added advantage
• Positive and helping Attitude

Key Responsibility:

• Manage large amounts of chats and Tickets
• Generate sales leads
• Identify and assess customers needs to achieve satisfaction
• Build sustainable relationships of trust through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer information with vendors.
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

Requirements:

• Proven customer support experience or experience as a client service representative at least 2 year experience
• Strong typing skills, active Listening skill and fluency in English Language.
• Familiarity with Ticketing/Chat systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, priorities, and manage time effectively
• Bachelors degree and throughout English Medium
• Willing to work in Shifts

Benefits:

• Great environment with work/life balance
• 5 Days working (Rotational shifts)
• Best package in the industry
• Great technical guidance to expand your career/professional knowledge
• Referral Bonus

Job Location: Ahmedabad, Gujarat, India.

For more details go through our website: https://positiwise.com/

Digital Marketing is a lot more than what it is usually portrayed as and we delve into “the lot more”for SMBs. we have grown well and what started as a small personal project a year ago has now grown into a family of 45+ clients and 8 smart people- all within a year! And guess what, we never spent a single penny on advertising! It was all referral and so you can imagine the quality of work that we have been doing.

Now, if you are someone who can fit in such a high performing environment, do read the job description very thoroughly and then apply!

Responsibilities

Be the primary point of contact for the clients.

Assist in creating a digital strategy for the clients. These are SMEs, hard on cash but high on hope so we have to be extra wise with what we suggest!

Get things done from the CG team. You see, since you will interact with the client, you will know what they want and you alone will have to make sure that the work gets done!

Advocate for the client to ensure that we’re not just checking off boxes in a task manager, but instead moving them forward and reaching their objectives (we call this Remarkable ROI)

Note: You’re not responsible to bring in new clients (this is not a sales position). You are responsible to keep and grow your clients with Remarkable Client Experiences, Remarkable Excellence, and Remarkable ROI and if that gets us Referrals- well nothing better than that!

Note: Our digital marketing projects include both “traditional” digital marketing such as SEO and Email Marketing/Whatsapp Marketing/Affiliate Marketing as well as web design & development projects. For this position though, we will stick to SEO/SMO/PPC

What we are looking for

Digital marketing experience (and most importantly, the ability to learn & grow, stay on top of current trends, and focus on results). Followed by…

Strong project management skills (aka, the ability to efficiently and effectively get things done yourself and through other people). Followed by….

Ability to provide remarkable client experiences.

Who we are not looking for

You’re busy, we’re busy. If you don’t meet these requirements, please focus on the other fish in

the sea. These are indeed requirements

Minimum of 1.5 years as a hands-on digital marketing professional

Minimum of 1 year as someone who has been interacting with the clients. If you have worked

in B2B, it would be great!

Digital Marketing & Web Design Project experience

A focus on the details (really… pay close attention to the details if you’d like to get an interview

for this position)

If You’re a Good Fit, You Probably

Thrive in a small and growing team (<10 people on our way to 20)

Do some sort of digital marketing (or learning) in your spare time… it’s not just a day-job for

you

Know how to work on Google Analytics, Tag Manager, Google Ads, Facebook Business

Manager, Instagram Marketing, Email Marketing Tools, Canva (just a little bit), WordPress,

Wix, and anything else that is relevant to digital marketing

Feel at home with spreadsheets and task management tools

Are comfortable with IM tools, email, video calls, and the phone but believe in the power of

minimising interactions.

BTW: when applying, use the passcode “WTH

About Quidich

http://www.quidich.com">Quidich Innovation Labs pioneers products and customized technology solutions for the Sports Broadcast & Film industry. With a mission to bring machines and machine learning to sports, we use camera technology to develop services using remote controlled systems like drones and buggies that add value to any broadcast or production. Quidich provides services to some of the biggest sports & broadcast clients in India and across the globe. A few recent projects include Indian Premier League, ICC World Cup for Men and Women, Kaun Banega Crorepati, Bigg Boss, Gully Boy and Sanju.

What’s Unique About Quidich?

• Your work will be consumed by millions of people within months of your joining and will impact consumption patterns of how live sport is viewed across the globe.
• You work with passionate, talented, and diverse people who inspire and support you to achieve your goals.
• You work in a culture of trust, care, and compassion.

Opportunity

• Your contribution to the software will help shape the final output seen on television
• You will have an opportunity to work in live broadcast scenarios
• You will work in a close knit team that is driven by innovation

Role

We are excited to be growing our unreal team and opening up new pathways into the business by bringing on board an Unreal Designer. The role will be a vital one in building our virtual rendering system. You will be responsible for building and extending upon our virtual system that enables our artists to create compelling and spectacular virtual worlds for use in broadcast productions. This is not a traditional gaming role but forms a new and exciting role within Quidich. The position will encompass a number of unique challenges and interesting areas of development, all working towards improving the design output.

Responsibilities

• Developing a scalable and performant Unreal renderer for use in broadcast
• Maintaining and developing UE4 plugins
• Developing tools that enable our team to create photorealistic and virtual worlds
• Enabling a character creation pipeline

Requirements (Good to have)

• Degree in Design or Arts
• In Depth understanding of UE4
• GIT and source control
• Experience Making UE4 editor plugins to aid artist workflows
• Modeling experience on max , maya or cinema 4d
• Strong mathematical understanding - linear algebra, vector/matrix

Additional Skills

• Knowledge of character animation workflows
• UE 4 mobile experience (IOS and Android)

Reporting To: Product Lead 

Joining Date: Immediate (Mumbai)

Designation : IOS Developer

Location : HSR, Bangalore

About the Company

Making impact driven by Data. 

Vumonic Datalabs is a data-driven startup providing business insights to e-commerce & e-tail companies to help them make data-driven decisions to scale up their business and understand their competition better. As one of the EU's fastest growing (and coolest) data companies, we believe in revolutionizing the way businesses make their most important business decisions by providing first-hand transaction based insights in real-time.. 

About the Role

We are looking to hire an iOS Developer to design and build functional applications compatible with a range of iOS devices. Your primary focus will be developing high-end iOS applications with a commitment to delivering sophisticated design, creation of quality products and collaborating with the design team for new features,  identifying and fixing application bottlenecks, maintaining the core code, and updating applications published on the App Store.

 If you have a strong working knowledge of iOS Frameworks and IMAP Protocol, are hungry to learn, compassionate about your work and are familiar with the mentioned technical skills, we’d love to speak with you.

What you’ll do

• Design, build, upgrade and boost email client applications to create an exceptional user experience
• Ensure the performance, quality, and responsiveness of applications
• Collaborate with a team to define, design, and ship new features
• Help maintain code quality, organization, and automatization of application
• Translate application storyboards and use cases into functional applications
• Identify bottlenecks and devise elegant solutions to improve the scope of functionality of the application

• Ensuring quality and performance as per expected specifications.
  

  
  What you need to have

  TECHNICAL SKILLS

  • Extensive experience with iOS Frameworks and understanding of Apple’s design principles and interface guidelines.
  • Deep understanding of native iOS languages & technologies such as Swift, Xcode, UIKit etc.
  • Proficient at coding, client communication and product development.
  • 2 or more years of working experience as an iOS Developer.
  • More than 1 year of working experience with communication-based applications

   

  You are

  
  
  • Excited to learn, are a hustler and “Do-er”
  • Passionate about building products that create impact.
  • Updated with the latest technological developments & enjoy upskilling yourself with market trends.
  • Keen on benchmarking and optimizing deliverables by taking ownership. 
  • Willing to experiment with novel ideas, take calculated risks & work efficiently
  • Driven to achieve objectives by collaborating proactively with team members
  • Someone with a problem-solving attitude, ability to handle multiple tasks while meeting expected deadlines and exceptional communication skills
  • Interested to work as part of a supportive, highly motivated and fun team.

Responsibilities

• Develop talent by leveraging recruiting processes and tools and gathering role requirements and recommendations.
• Advocate for the candidate and create an excellent experience, supporting candidate assessment, evaluating candidate skills and client needs, and driving the interview and offer process.
• Influence hiring managers on their hiring strategy and provide status updates on open roles.
• Manage recruiting initiatives to meet established goals. Improve the candidate, new hire, hiring manager, and recruiter experience.
• Partner with key business, staffing, and hiring stakeholders to build solutions for diversity, equity, and inclusion objectives.

Key Requirements

• 5+ years of experience in end-to-end recruitment in IT technologies.
• Take ownership individually and as a team member in supporting all open roles.
• Good understanding of software business, preferably Digital, Analytics and Technology hiring
• Energetic, ambitious professional with strong integrity
• Strong Communication, analytical/influential skills
• Good in talent mapping and networking with all levels of candidates
• Keen learner who can sail through ambiguity.
• Maintaining hands-on meticulous reports, draw trends and analysis, have great offer to joining ratio
• Quick joiners are preferred.

Location

Bangalore/Udupi

Seniority Level

5- 9 Year’s Experience, Mid-level in hierarchy

Why join the navy when you can be the pirate?

Get onboard this ship & let's make KYC and onboarding easier than ever!

We want to ensure that our tech is successfully consumed by end users easily.

We are looking forward to work with you.

We would love to have you for the following reasons :

• Strong hold in python based backends such as Flask & Django
• Knowledge of backend principles, patterns, and best practices
• Aware of the open-source ecosystem and the libraries available.
• Proficient understanding of Git
• Must have written Unit, Integration and UI Test Cases
• Understanding of Cloud hosting (AWS,Azure) principles and interface guidelines
• Experience in working with distrubuted data using REST APIs, JSON and other technologies
• Potential interns with experience in containers will hold an advantage.
• Experience in Kafka & ELK will be an advantage.
• Experience of 1-2 years.

Technical Skill :