QA Engineer

Job Title: Customer Support Executive

Job Type - Full Time

Location – Indore

Job Summary:

The Customer Support Executive is entrusted with the responsibility of delivering outstanding customer service and support to our clients. This role involves handling customer inquiries, resolving issues, and ensuring overall customer satisfaction through effective communication and problem-solving.

Responsibilities/Duties:

1.   Prompt Customer Response:

·        Respond promptly and professionally to customer inquiries via email and chat, addressing questions related to products, orders, and special orders.

2.   Record Keeping:

·        Maintain accurate records of customer interactions, transactions, comments, and issues to ensure a comprehensive understanding of customer needs.

3.   Product and Service Information:

·        Provide customers with detailed product and service information, troubleshoot issues effectively to ensure customer satisfaction.

4.   Collaboration:

·        Collaborate with other departments to ensure a seamless customer experience, addressing and resolving issues that may require cross-functional coordination.

5.   Order Updates:

·        Communicate with customers through email to provide timely updates on their orders and address any inquiries they may have regarding the status of their purchases.

6.   Issue Resolution:

·        Proactively identify customer issues and provide effective solutions, escalating complex problems to the appropriate departments for resolution.

7.   Team Collaboration:

·        Work closely with the Sales and Support Team to address customer queries related to products, services, and order fulfillment, fostering a collaborative team environment.

8.   Continuous Improvement:

·        Continuously identify opportunities for process improvements within the customer service function, recommending changes to enhance overall efficiency and customer satisfaction.

Qualifications/Requirements:

Education:

·        Graduate/ Post Graduate.

Experience:

·        Minimum 1 year of experience in customer service or a related field, showcasing a proven track record of effectively addressing customer needs.

·        Knowledge of jewelry products is good to have.

Skills:

·        Excellent written communication skills (English) to effectively interact with customers through email and chat.

·        Strong interpersonal skills with the ability to work well in a team, fostering a positive and collaborative work environment.

·        Strong attention to detail, ensuring accuracy in recording customer interactions and addressing inquiries with precision.

·        Ability to learn and adapt quickly to new systems and procedures, staying current with product knowledge and company policies.

Job Title : Rust Tech Lead/Senior Rust Developer

Experience : 5+ Years

Relevant Experience in Rust : 3+ Years

Location : Gurugram

Employment Type : Full-Time

Role Summary :

• We are looking for a Rust Tech Lead/Senior Rust Developer with 5+ Years of software development experience, including 3 to 4 Years of expertise in Rust.
• In this role, you will lead a team of developers, guide technical decisions, and ensure the development of robust Rust applications.

Key Responsibilities :

• Lead and mentor a team of Rust developers.
• Develop and maintain high-quality Rust code.
• Collaborate with cross-functional teams to ensure software stability.
• Troubleshoot and resolve issues in Rust applications.

Qualifications :

• 5+ Years in Software Development.
• 3 to 4 Years of professional Rust experience.
• Strong problem-solving skills and experience in team leadership.

Preferred Skills :

• Systems programming and concurrent programming experience.
• Familiarity with Git and other version control systems.

About the Role

We’re looking for a Demand Generation Lead who can create and manage content that resonates with a US audience. You’ll plan, write, and manage different types of content that tell our story, support growth, and drive engagement. If you love writing, enjoy building content strategies, and can juggle multiple projects, this role is for you.

What You’ll DoContent Strategy & Marketing

• Plan and execute content strategies that align with business and ABM goals.

• Write and edit across formats: blogs, case studies, emails, newsletters, templates, social posts, and landing pages.

• Own the content-driven demand generation funnel from awareness to MQLs to pipeline influence.

• Create and manage gated assets (ebooks, whitepapers, playbooks, case studies) to drive lead capture.

• Engage with clients and experts through content strategies that drive engagement and conversions.

SEO & Content Management

• Manage end-to-end blog workflows, including topic research, keyword planning, assigning content to writers, editing, creating CTAs, and publishing.

• Collaborate with SEO teams and freelancers to ensure all content is optimized for search and published on time.

• Use analytics to measure content performance and suggest improvements.

• Track and optimize content performance based on traffic, conversions, MQLs, and pipeline contribution.

Campaign & ABM Support

• Create and review newsletter content, manage group postings, and track analytics.

• Support ABM and LinkedIn campaigns by providing required collateral.

• Work closely with the Sales and Growth teams to align content with ICP-driven ABM campaigns.

• Support outbound and inbound motions with sales enablement content.

Planning & Coordination

• Own and manage monthly content calendars to ensure smooth delivery across channels.

• Collaborate with design, product, and social media teams to align content with campaigns.

Performance, Quality & Metrics

• Maintain consistent tone, voice, and messaging across all channels.

• Review and approve freelance work, and manage their monthly budgets and invoices.

• Monitor newsletter subscribers and maintain records.

Performance & Growth Metrics (New Section)

You will own and optimize key metrics, including:

• Content-driven leads and MQL growth

• Engagement rates across assets and channels

• Contribution to pipeline and revenue influence

• Performance insights via Google Analytics, HubSpot, and LinkedIn Campaign Manager

What We’re Looking For

• 5-6 years of experience in demand generation, content marketing, or SEO.

• Experience creating content for a US audience.

• Strong writing, storytelling, and ABM-focused content skills.

• Comfortable with SEO basics and tools like Google Analytics.

• Strong project and deadline management skills.

• Team player with excellent communication abilities.

Good to Have

• Experience in B2B SaaS or tech.
• Knowledge of social media marketing and paid campaigns.
• Familiarity with tools like HubSpot, WordPress, or other CMS platforms.

Why You’ll Love Working Here

• Own and shape our content marketing and ABM initiatives.
• Work with a friendly, collaborative team.
• Flexible, remote-friendly work setup.
• Make a real impact on our brand growth in the US.

• Take the lead of scrum teams as the Product Owner
• Providing vision and direction to the Agile development team and stakeholders throughout the project and create requirements
• Ensure that the team always has an adequate amount of prior prepared tasks to work on
• Plan and prioritize product feature backlog and development for the product 
• Define product vision, roadmap, and growth opportunities 
• Assess value, develop cases, and prioritize stories, epics, and themes to ensure work focuses on those with maximum value that are aligned with product strategy
• Provide backlog management, iteration planning, and elaboration of the user stories 
• Work closely with Product Management to create and maintain a product backlog according to business value or ROI 
• Lead the planning product release plans and set the expectation for delivery of new functionalities 
• Provide an active role in mitigating impediments impacting successful team completion of Release/Sprint Goals 
• Research and analyze market, the users, and the roadmap for the product 
• Follow our competitors and the industry 
• Keep abreast with Agile/Scrum best practices and new trends

• Previous overall working experience of 8-14 years, including 3-5 years working as a Product Owner. 
• Bachelor’s in Engineering 
• In-depth knowledge of Agile process and principles 
• Outstanding communication, presentation, and leadership skills 
• Excellent organizational and time management skills 
• Sharp analytical and problem-solving skills 
• Creative thinker with a vision 
• Attention to details 

• Responsible for design and architecture of functional prototypes and production ready systems
• Uses open source frameworks as appropriate Django Preferred
• Develops Python and JavaScript code as necessary
• Python development to support middleware for REST API
• Communicate technical concepts with trade offs, risks, and benefits
• Evaluate and resolve product related issues

• Demonstrable experience writing clean, thoughtfully crafted Python or PHP that scales
• Strong understanding of JavaScript, HTML, and CSS3
• Good understanding of REST API's and experience in building them.
• Experience on asynchronous request handling, partial page updates, and AJAX
• Proficient understanding of cross browser compatibility issues and ways to work around such issues
• Proficient understanding of code versioning tools, such as Git / Mercurial / SVN
• Good understanding of browser rendering behaviour and performance

• Health Memberships 
• Sports Subscriptions 
• Entertainment Subscriptions 
• Key Conferences and Event Passes
• Learning Stipend 
• Team Lunches and Parties 
• Travel Reimbursements 
• ESOPs