Quality Assurance Engineer Software

A Day in the Life:

• Collaborate with developers and product managers to understand feature requirements.
• Review feature specifications and design detailed test cases.
• Perform manual tests on payment gateway systems, including transaction flows and API validations.
• Identify, log, and track defects using tools like JIRA and prioritize them for resolution.
• Conduct regression testing to ensure system stability after updates.
• Participate in team discussions to troubleshoot and resolve issues.
• Document test results and prepare for upcoming sprint activities.

Key Qualifications and Skills:

• 5 - 7 years of QA experience, with at least 3 years in payment gateways, fintech, or banking systems.
• Strong knowledge of payment processing.
• Experience with REST/SOAP APIs, webhooks, and encryption (TLS, AES, RSA). Familiarity with PCI-DSS, PSD2, GDPR, and AML/KYC processes.
• Proficiency in SQL for database validation (transaction logs, ledger entries).
• Hands-on experience with JMeter, Postman, Selenium, or similar tools.
• Knowledge of blockchain-based payouts (optional but a plus).

Key Responsibilities:

1. Test Planning & Strategy: Develop and execute test plans, test cases, and test scripts for payment processing, refunds, chargebacks, settlements, and fraud detection. Ensure compliance with PCI-DSS, PSD2, and other financial regulations.
2. Functional & Integration Testing: Validate API integrations with banks, PSPs (Payment Service Providers) and third-party vendors. Test transaction flows (success, failure, retries, timeouts) and edge cases.
3. Security & Compliance Testing: Perform penetration testing, vulnerability scanning, and data encryption checks. Ensure PCI compliance and adherence to EMV, 3D Secure (3DS2), and SCA (Strong Customer Authentication).
4. Performance & Load Testing: Conduct stress testing to evaluate system behaviour under high transaction volumes (TPS - Transactions Per Second). Identify bottlenecks in authorization, settlement, and reconciliation processes.
5. Automation & Tools: Develop and maintain automated test scripts (using tools like Postman, Selenium, JMeter, or Karate). Work with CI/CD pipelines for regression testing.
6. Defect Management: Log, track, and prioritize bugs using JIRA, Bugzilla, or similar tools. Collaborate with developers, product managers, and compliance teams for issue resolution.
7. Documentation & Reporting: Maintain test documentation, including test cases, test data, and audit logs. Provide QA metrics and test summary reports to stakeholders.

Manual Tester (Mobile & API) – 2+ Yrs Exp | Coimbatore

• Looking for passionate testers with 2+ years of hands-on experience in manual testing for mobile apps and APIs.
• Strong logical skills and attention to detail are a must.
• Good communication is essential to work with cross-functional teams.

Job Title: Manual QA Tester

Location: Bangalore

Experience Required: 4+ Years

Work Mode: Onsite / Hybrid (as per company policy)

Notice Period: Immediate joiners or candidates who have completed their notice period only

About the Role

We are looking for a detail-oriented and methodical Manual QA Tester with strong analytical skills and a passion for ensuring high-quality software. You will be responsible for understanding requirements, planning test coverage, identifying defects, and ensuring a seamless user experience across web and API interfaces.

Key Responsibilities

• Design, develop, and execute comprehensive test cases based on functional requirements and specifications
• Perform manual testing of web-based applications, APIs, and mobile apps (if applicable)
• Identify, record, and track bugs using JIRA or similar tools
• Work closely with developers and product teams to understand features and resolve issues
• Maintain clear and concise documentation of test results, reports, and testing processes
• Validate bug fixes, regression cases, and perform smoke testing
• Perform cross-browser and device compatibility testing
• Analyze and debug issues using logs, browser developer tools, and relevant tools

Interview Focus Areas

• Strong BlackBox & WhiteBox testing mindset
• Ability to prioritize logically and structure test coverage effectively
• Attention to detail and discipline in documentation
• Quality of clarifying questions during ambiguity
• Ability to segregate API vs UI test cases and cover edge cases & security
• Understanding of web-based systems, APIs, and integration points

Mandatory Tools & Skills

• Postman – for API testing
• Chrome Developer Tools – for UI inspection, console & network analysis
• JIRA – for defect tracking and test management
• Log Analysis – basic familiarity with reading and debugging logs
• Strong command of test case writing, reporting, and scenario-based testing

Good-to-Have Skills

• Experience with tools like TestRail, Zephyr, or Confluence
• Exposure to Agile/Scrum methodology
• Understanding of database queries (basic SQL)
• Experience testing responsive designs and mobile UIs

About Us

Rezo.AI is an AI-Powered Contact Center that enables enterprises to enhance customer experience and boost revenue by automating and analyzing customer agent interactions across multiple channels including voice, email, chat/WhatsApp, and social, at the required scale, whilst training agents with minimal costs.

How do we do it

Rezo's AI-Powered contact center leverages groundbreaking technologies in AI, ML, ASR, NLP, RPA, and predictive intelligence to transform customer experience and reduce costs by automating, analyzing customer-agent conversations across multiple channels including voice, email, chat/ Whatsapp, and social media, whilst coaching them.

Introduction:

We are looking for a knowledgeable, detail-oriented person to help us test our code. As a QA Tester, you will work alongside our engineering team to ensure that our code is top-notch. By performing tests on our code and communicating the results with our engineering team, you can help us produce the most effective products that delight our clients. Your expertise will be crucial to help us identify and resolve bugs, glitches, and any other issues.

Responsibilities:

In this role you will collaborate with the engineering team and shall be responsible for:

• Test new and existing features (units and integration) and report errors and failures

• Work collaboratively with the developing team to correct errors and participate in testing for product releases

• Gathering requirements

• Test automation and test methodology (ex: TDD or BDD)

• Expertise in Test case design and test case execution.

Qualifications:

• 2+ years of experience as a QA Manual Tester

• Experience in Manual testing dashboards and chatbots shall be a plus.

• Bachelor's degree in Computer Science or Engineering or college diploma in QA Testing

• Keen attention to detail

• Ability to solve complex problems

• Determination and tenacity to commit to the end when solving issues

• Defects triage and follow up on the defects fixes.

• Worked with the developers and the functional team

• Understanding of Business Logic

Time management

• Concise writing

• Flexibility

• Critical thinking skills

• Understanding of User Experience

Cultural fitment

Work at the heart of AI and customer engagement.

If you are fascinated by AI and looking to work with the latest AI technologies, in a fast-growing and flexible work environment with immense growth opportunities, come and join us.

Rezo is the place to be if you want to work in an atmosphere where you can do meaningful research, contribute to the platform, and grow fast.

Culture/Values

We believe that allowing employees to pursue their interests and challenge the existing quo only helps to make Rezo a successful workplace. To that end, we are committed to assisting our employees in enhancing the skills that are vital to their professional growth.

FOCUS, INTEGRITY, TEAMWORK, PASSION, INNOVATION

Why Us?

We are a fast-paced start-up with some of the best talents from diverse backgrounds. Working together to solve customer service problems. We believe a diverse workforce is a powerful multiplier of innovation and growth, which is key to providing our clients with the best possible service and our employees with the best possible career. Diversity makes us smarter, more competitive, and more innovative.

Visit our website: https://rezo.ai/ for more information

• As a Senior Software Test Engineer, your primary responsibility will be to test/qualify new products and enhancements to existing products as part of a cross functional team. You are required to verify and validate software changes for new products, enhancements and defects.
• Responsible for verifying that the software complies with the requirements and that the various customer use-cases can be satisfactorily met by the software.
• Work very closely with the project/baseline manager and development team to understand the architecture and design of the system and the interaction between various software sub-systems and components.
• Prepare and execute test plans for software releases, document and automate test cases to exercise the various features and capabilities of the software, identify and capture bugs and related information in the bug tracking database.
• Develop higher complexity test cases, test suite selection and execute all necessary testing activity required for a customer software release (negative and backward compatibility scenarios) per assignment, group objectives and product requirements.
• Document, enhance and maintain regression test procedures over the lifecycle of the software.
• Execute the software release test plans and certify that a software release has met the quality criterion(s) for various phase exits (pre-alpha, alpha, beta).
• Participate in troubleshooting and triaging of issues with different teams to drive towards root cause identification and resolution
• Independently manage schedule for his/her projects and deliverables, seamlessly works with all key stakeholders to ensure delivery is never on the critical path
• Consistently look out for areas of improvement in all areas of software product development and processes, champions implementation of identified best practices

• Strong understanding of SDLC processes and the QA lifecycle and methodology
• Prior experience in supervisory control systems software would be a plus (but not mandatory)
• Strong knowledge of software test methodologies, tools, standards and processes.
• Good hands on programing experience in any of the scripting/programming languages (C++, C#, Java Script)
• Strong interpersonal skills. Excellent written and verbal communication skills
• Prior experience of working in global teams and interfacing with multiple stake holders

• Develop detailed test strategy and test plans for various features at the functional and system level.
• Be a gatekeeper for the quality of any product going out in the market from Rapido including customer experiences.
• Integral members of SDLC right from product requirements gathering phase to design reviews till the delivery of the product.
• Maintain a staging environment to effectively verify and validate the products.
• Ensure comprehensive test coverage by preparing a detailed capability matrix to map features to the functional requirements of the test plan and for defining the acceptance criteria.
• Effectively develop an automation to improve efficiency/productivity.
• Expertise in developing automation framework for mobile apps, web UI, APIs using appropriate open source tools like Appium, Selenium, SOAP UI, Rest Assured etc.
• Fluent with OOPS concepts and any one programming language like Java, Python etc.
• Cover all dimensions of Rapido’s product which includes features/functionality, scale/load, usability, and performance.
• Hands on experience in CI/CD driven test processes is an added benefit.
• Analyze defects to assess the severity and prioritize them for development to fix.
• Work with software developers to tune code and track all problem reports to closure. Analyze test results to ensure functionality and recommend appropriate action.
• Mentor QAs within the team.

• Graduation/Masters in computer science
• 2-7 Years of relevant experience

• Round 1 – Technical Interview 1
• Round 2 – Technical Interview 2
• Round 3 – Managerial Round
•  Round 4 – HR Round