QA Engineer

Manage inbound and outbound customer calls in a timely manner.

Ability to understand the customers needs and articulate a solution

Research every issue and provide solutions to them

Ability to explain features and benefits without using scripts

Build strong relationships with customers

Meet qualitative and quantitative targets

Work in brick and mortar call center

Requirement-

Previous experience in a call center customer support, sales and or retention

Previous experience with US market

Strong phone and verbal communication skills

Excellent listener and time management skills

Accent Neutral

Additional Advantage

Understanding of USA Credit Bureau, Credit Report and Credit Score culture

Customer Success Associate

Industry Type-BPO / Call Centre

Functional Area-Customer Success, Service & Operations

Employment Type-Full Time, Permanent

Skill : 4-10 years of experience in development of automation framework using Python

• Experience in GUI development using HTML/CSS/JS/Angular JS/Django are preferred
• Having good understanding of REST is desired
• Excellent Troubleshooting and Analytical Skills are desired
• Good Communications and interpersonal skill are desired

• Monitoring patient’s condition and assessing their needs to provide the best possible care and advice
• Observing and interpreting patient’s symptoms and communicating them to physicians
• Collaborating with physicians and nurses to devise individualized care plans for patients

• Obtain and maintain a thorough understanding of the financial reporting and general ledger structure.
• Ensure an accurate and timely monthly, quarterly and year end close.
• Ensure the timely reporting of all monthly financial information.
• Assist in the daily banking requirements.
• Ensure the accurate and timely processing of pay transactions.
• Ensure the monthly and quarterly Statutory Compliance activities are performed in a timely and accurate manner.
• Supports budget and forecasting activities.
• Monitors and analyzes department work to develop more efficient procedures and use of resources while maintaining a high level of accuracy.
• Responds to inquiries from the CEO & COO
• To ensure a clean and timely year end audit.
• To ensure all financial reporting deadlines are met.
• Assist in development and implementation of new procedures and features to enhance the workflow of the department.
• Highlight the issues immediately to the CEO & COO

Education Qualifications:

CA Qualification   

Experience & Skills:

• 4-5 years of experience having thorough knowledge of Audit, Finalization of Accounts, Balance sheet, PL Account
• Proven work experience as a GST.
• Wellverse with Tally, ERP.
• Computer literacy (MS Excel, Word etc.) Familiar with accounting software packages. Experience in IDS preferred.
• Excellent communication skills in English.

Responsible for planning, implementing and directing the sales activities of the company in a designated area to achieve sales objectives.

Duties and Responsibilities

• develop a sales strategy to achieve organizational sales goals and revenues
• set individual sales targets with the sales team
• delegate responsibility for customer accounts to sales personnel
• co-ordinate sales action plans for individual salespeople
• oversee the activities and performance of the sales team
• ensure sales team have the necessary resources to perform properly
• monitor the achievement of sales objectives by the sales team
• liaise with other company functions to ensure achievement of sales objectives
• evaluate the performance of sales staff
• provide feedback, support, and coaching to the sales team
• plan and direct sales team training
• assist with the development of sales presentations and proposals
• develop online sales platforms
• co-ordinate and monitor online sales activity
• investigate lost sales and customer accounts
• track, collate and interpret sales figures
• forecast annual, quarterly and monthly sales revenue
• generate timely sales reports
• develop pricing schedules and rates
• formulate sales policies and procedures
• help prepare budgets
• control expenses and monitor budgets
• maintain inventory control
• conduct market research and competitor and customer analysis
• analyze data to identify sales opportunities
• develop promotional ideas and material
• attend trade meetings and industry conventions
• cultivate effective business relationships with executive decision-makers in key accounts

Education and Experience

• business degree or related professional qualification
• experience in all aspects of planning and implementing sales strategy
• technical sales skills
• proven experience in customer relationship management
• knowledge of market research
• experience in managing and directing a sales team
• relevant product and industry knowledge

• solid understanding of digital sales platforms
• experience with relevant software applications

Key Competencies and Skills

• excellent written and verbal communication skills
• organization and planning
• problem analysis and problem-solving
• information management
• team-leadership
• formal presentation skills
• persuasiveness
• adaptability
• innovation
• judgment
• decision-making
• stress tolerance

Job Type: Full-time