QA Manager (Technical + People Leading)

Sr Support Services Analyst

Company Summary :

As the recognized global standard for project-based businesses, Deltek delivers software and information solutions to help organizations achieve their purpose. Our market leadership stems from the work of our diverse employees who are united by a passion for learning, growing and making a difference. At Deltek, we take immense pride in creating a balanced, values-driven environment, where every employee feels included and empowered to do their best work. Our employees put our core values into action daily, creating a one-of-a-kind culture that has been recognized globally. Thanks to our incredible team, Deltek has been named one of America's Best Midsize Employers by Forbes, a Best Place to Work by Glassdoor, a Top Workplace by The Washington Post and a Best Place to Work in Asia by World HRD Congress. www.deltek.com

Business Summary :

Deltek’s award winning Support Services team provides best-in-class assistance to Deltek’s customers across the world via phone, chat and email. Our team is comprised of a group of diverse, collaborative and passionate professionals who come from varying industries, backgrounds and professions. Our diversity and passion is our strength, so however you identify and whatever background you bring, we invite you to explore our team as a potential next step in your career!

External Job Title :

Sr Support Services Analyst

Position Responsibilities :

Position Overview: We are seeking a dynamic and knowledgeable Support Services Analyst to join our team. This individual will play a crucial role in providing in-depth troubleshooting and support to our clients using Deltek Vantagepoint. The ideal candidate will have advanced accounting knowledge and experience with one of Deltek's Professional Services ERP solutions (Ajera, ComputerEase, Vantagepoint, Vision) is a plus. 

Key Responsibilities: 

• Provide expert-level support to clients using Deltek Vantagepoint, addressing complex issues and customizing workflows. 
• Utilize advanced accounting knowledge to assist clients with their inquiries and troubleshooting needs. 
• Collaborate with clients, engineers, product managers, and senior staff to resolve issues efficiently. 
• Document all client interactions and solutions in our case tracking system. 
• Participate in ongoing training to stay updated with the latest features and best practices of Deltek Vantagepoint. 
• Mentor and assist junior analysts with inquiries and case resolutions. 
• Leverage AI tools to enhance support efficiency and effectiveness. 

Qualifications :

• 4+ years of experience in a support role, preferably with Deltek Vantagepoint or other Deltek ERP solutions. 
• Advanced knowledge of accounting principles and practices. 
• Strong problem-solving and troubleshooting skills. 
• Excellent communication skills, both written and verbal. 
• Ability to work effectively in a remote, collaborative team environment. 
• Experience with AI tools and technology is a plus. 
• A proactive and positive attitude, with a willingness to learn and grow within the organization. 

Job Description:

• Work closely with various people and teams throughout the entire app development cycle (concept, design, build, deploy & test) in an agile environment.
• Design and build applications for the Android platform.
• Ensure the performance, quality, and responsiveness of applications.
• Identify and correct bottlenecks and fix bugs.
• Help maintain code quality, organization, and automatization.
• Knowledge of other web technologies and UI/UX standards.
• Familiarity with cloud message APIs and push notifications.
• Proficient understanding of code versioning tools like Git.
• Maintain and update the existing mobile app.

Reporting Structure

• This position reports to the Team Leader - Technology.

Job Specifications

• An Graduate in IT or Post graduate or Engineer in IT; with 4+ years’ of relevant experience.
• Minimum 2 years of experience in Flutter is a must.
• Familiarity with RESTful APIs to connect Android applications to back-end services.
• Excellent communication and interpersonal skills.
• Strong problem solving, analytical, decision making and technical ability.

Requirement:

• Min 2-3 Year Experience. Preferably in the E-commerce domain. 
• Proficient with both MySQL and NoSql Databases (Elastic, Mongo)
• Strong hold on PHP and preferably good knowledge of Python
• Experience with JavaScript/JQuery
• Ability to do software design for a enterprise web application
• Working knowledge of a MVC front-end framework
• Proficient in HTTP protocol, REST APIs, JSON
• Ability to do database design and modeling
• Proficient in OOPS concepts and writing code using classes
• Ability to write modular and clean code

Role:

• Software Development of various product line 
• Creation web-services and optimization for existing and new feature rollouts
• Collaborate with Product Managers and design solutions 
• Develop very high sense of ownership, the zeal to build scalable applications
• Build customer facing technology product 
• Individual Contributor

Position: PHP / MYSQL Developer & NodeJS / MongoDB Developer 

  -  The selected candidate is required to work on Core PHP or NodeJS/MongoDB. 

  -   Building web services for Mobile applications. 

   Selected candidate will be a part of product development team and have to manage both maintenance and enhancement projects. 

As a PHP Developer: 

1. You love an Agile work culture and deliver as per plan  
2. You're a lively person who's passionate on what you do  
3. You're a nonstop learner and enjoy sharing the learning to your juniors 
4. You're socially connected with the team and helping others team voluntarily. 
5. You're tech- expertise and effective in tools operation and automate the regular process  
6. You're someone who loves problem- working by seeing the occasion in every challenge and you enjoy learning from failures  
7. Honestly share your experience, feedback, challenges, learning and emotions for the day in your daily diary. 
8. Think of user needs instead of system needs 

Skills & Expertise we look for: 

1. Hands-on experience in Core PHP and MySQL Database 
2. Design and implement the Restful services. 
3. Familiar with HTML, CSS, jQuery, JavaScript 
4. Good knowledge in front-end frameworks such as Angular JS / React JS 
5. Good knowledge in gathering requirements, creating technical specifications, architecture documents and project planning 
6. Maintain and improve the performance of the applications.  
7. Should good in evaluate and implement new technologies to maximize development efficiency and improve the applications. 
8. Should good in communication skills and ability to work closely with diverse teams in a fast-paced environment. 
9. Should have some experience in integrating projects with third-party vendors