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New age raw material sourcing platform
Location = Delhi / Bengaluru
Profile = Assistant Manager / Manager - International & Domestic Sourcing (Metal Scraps). This is an urgent requirement.
Below are strict criterias.
1. Should have 4+ years of experience in international & domestic sourcing / purchasing / procurement of Aluminium / Metal / Alloy Scraps of various kinds i.e; Tense, Troma, TT, Zorba.
2. Should've travelled to international locations for aforesaid sourcing purpose. (not strict).
Responsibilities :
- Get involved in the entire customer lifecycle from onboarding through the duration of their subscription period
- Provide product training to enable the customers to realize the potential of Empuls.
- Identify product usage gaps and provide actionable solutions to the customers.
- Build value-based relationships with customers and create Xoxoday champions.
- Conduct Strategic Business Reviews (EBRs and QBRs) to understand customer lifecycle milestones, communicate the value of our product, showcase ROI,
- Drive desired customer outcomes through a consultative approach.
- Identify opportunities for upselling and cross-selling along with the Account Managers.
- Communicate and brainstorm with the product team on customer feedback and help refine the product roadmap.
- Work with the marketing team to execute customer surveys, case studies, etc.
- Optimize existing processes within the company and actively enhance all Customer Success initiatives.
- Drive customer advocacy through reviews, testimonials, and customer meetups; and create a center of excellence within the customer's organization.
Requirements:
- Has relevant 4 to 6 years of work experience in a Customer Success role in a B2B SaaS company
- Hands-on with tools like Pendo, HubSpot, Postman etc.
- Should be open to aligning with the different time zones based on business requirements.
- Showcases exemplary written and verbal communication skills to work with Global Customers.
- Has worked directly with Customers in the Americas or European region.
- Has an exceptional ability to communicate and foster positive business relationships.
- Demonstrates a deep understanding of customers concerns and thoughts regarding the use of products.
- Managed customers across different segments in the past and knows how to manage them differently.
- Exhibits a true passion for customers and for Customer Success.
What can you look for?
This a wholesome opportunity in a fast-paced environment that will enable you to juggle between concepts, yet maintain the quality of content, interact, and share your ideas and have loads of learning while at work. Work with a team of highly talented young professionals and enjoy the benefits of being at Xoxoday.
We are
Xoxoday is a rapidly growing fintech SaaS firm that propels business growth while focusing on human motivation. Backed by Giift and Apis Partners Growth Fund II, Xoxoday offers a suite of three products - Plum, Empuls, and Compass. Xoxoday works with more than 2000 clients across 10+ countries and over 2.5 million users. Headquartered in Bengaluru, Xoxoday is a 300+ strong team with four global offices in San Francisco, Dublin, Singapore, New Delhi.
Way forward
We look forward to connecting with you. As you may take time to review this opportunity, we will wait for a reasonable time of around 3-5 days before we screen the collected applications and start lining up job discussions with the hiring manager. We however assure you that we will attempt to maintain a reasonable time window for successfully closing this requirement. The candidates will be kept informed and updated on the feedback and application status.
Job Overview:
We are seeking experienced dynamic consulting professionals/ strategic thinkers who have worked in the corporate and social sector. As an Engagement Manager at Dhwani Rural Information Systems, you will be responsible for the successful implementation of large-scale programs and will be tasked with setting up and end-to-end management of program PMU from Dhwani’s side. You will work closely with the program owners to ensure that all stakeholders are aligned, and updates are communicated effectively. You will act as a point of contact between the program owners and the internal tech team at Dhwani and be accountable for ensuring the overall delivery of scope and SLAs. Key
Responsibilities:
• Manage and support the implementation and delivery of large-scale and technology-supported multi-stakeholder programs.
• Maintain strong relationships with key clients and stakeholders to ensure customer satisfaction and retention.
• Ensure project objectives align with the client's business goals and objectives.
• Oversee project budget, resources, and timeline to ensure on-time and on-budget delivery.
• Conduct regular project status reviews, and mitigate project risks and issues.
• Facilitate cross-functional collaboration and communication for seamless project execution.
• Develop and implement performance metrics to measure project outcomes and impact.
• Foster a continuous improvement mindset and culture, promoting best practices and innovation in project delivery.
• Report project progress, status, and results to stakeholders and senior management.
• Identify opportunities for improvement in project delivery processes and methodologies and collaborate with internal teams.
• Represent the organization in industry events and forums to build the brand and establish thought leadership.
• Manage business requirement discussions with program owners and report on projects.
• Ensure overall delivery of scope and SLAs and provide monthly updates to program owners.
• Facilitate monthly meetings with program owners and project managers on updates, highlights, challenges, and future plans.
• Own discussions with program owners on tool integration, new features, best practices for data storage, and quality checks. (For Example, mGrant, Power BI, OneDrive, etc)
Essential Technical Requirements:
• Strong research skills (qualitative and quantitative, impact assessments, report writing, log frame design)
• Experience with BI tools like Power BI
• Experience in project management tools and techniques, including project planning, resource allocation, risk management, and stakeholder communication
• Ability to work with cross-functional teams and manage external partners
Essential Non-Technical Requirements:
• Strong communication and interpersonal skills, with the ability to build and maintain relationships with program owners and team members
• Strong analytical and problem-solving skills
• Ability to think strategically and identify opportunities for process improvements
• Excellent organizational and leadership abilities
• High level of motivation and dedication to delivering high-quality work
• Commitment to continuous learning and professional development
• Ability to communicate complex ideas effectively.
• Strong client engagement skills.
• Humility, willingness to listen and learn.
Education:
• MBA or Master's degree in a relevant field such as Management, Development Studies, Economics, or Computer Science, with a minimum of 8-10 years of relevant experience in program management and technology-based projects in the social sector.
• Preference given to candidates with a degree from a reputable institution such as IRMA, APU, IIFM, XIMB, TISS, IIHMR or fellowship from YIF, Anubhav Lecture Series, India Fellow, Indian School of Public Policy, Gandhi, Teach for India, Genpact Fellowship
• Experience working with IT platforms and software solutions is a plus
Keywords:
• Project Delivery
• Engagement Management
• Customer Relationships
• Stakeholder Management
• Risk Assessment
• Resource Allocation
• Schedule Management
• Budgeting and Financial Tracking
• Process Improvement
• Status Reporting
• Communication and Collaboration
• Problem-Solving
• Cross-functional Team Management
• Time Management
• Strategic Planning
• Vendor Management
• Negotiation Skills
• Customer Satisfaction
• Performance Metrics
• Project Management Methodologies
• Data cleaning
• Report writing
• Impact assessments
• Training and training manual development
• Requirements gathering
• Multiple project management
• Fast-paced work environment
• Logical aptitude
• Ownership-taking attitude
• Action/task oriented
• Strong sense of purpose
• Written and presentation skills
Technical Support Operations
- Infrastructure support and escalation management
- Effective management of infrastructure
- Proactive maintenance of Infrastructure at branches and HO
- Timely closure of tickets with in SLA
- Maintaining 100% uptime of Network.
- Proactive monitoring maintenance of network and Internet bandwidth
- Maintaining the working condition of the IT assets.
- Preparing the IT assets for the new joinees in a timely and effective manner.
- On-time execution of assigned projects;
- Proper utilization of the existing and newly added infra tools and assets. i.e EPM, Antivirus, etc.
- Ensure the regular Security measures are taken on the infrastructure.
- Ensure the process adherence as per IT Policies
Qualifications:
- 3 + years of overall experience in IT Infrastructure domain.
- Degree in Computer Sciences / IT or equivalent
Other Requirements:
- Keen interest in experimenting with new Technology/gadgets/systems
- Should take the responsibility for Infrastructure needs and fulfill the same
- Should be a great team player and a good manager
- A great multitasker who should be able to work in a demanding environment
- Should be well connected with the vendor community
- Strong written and oral communication and interpersonal skills
- Must have a go-getter attitude.
- High social responsibility & Integrity
- Compliance twitho policies, rules, and regulations
- Belief in Teamwork & Effective leadership
Technical Skills
- Good Knowledge on the end point infra support and server support
- Good Knowledge on IT security
- Linux, Windows OS knowledge
- Good knowledge on Networking and network security
Soft Skills
- Escalation handling
- Vendor management
- Good Decision making skill
A fast-growing SaaS commerce company
As a Customer Success Manager at this company, you will prioritize the goals and needs of our customers. CSMs form a direct relationship with customers and provide them with timely value propositions. CSM teams work with customers to help them with product onboarding, technical implementation support, understanding the business use cases and map it to the product features. The key skills required are:
- You have a customer first approach while implementing a technology product and can independently lead the project in a highly consultative and proactive manner.
- You can work with cross-functional teams (e.g. Product, Sales, technology) to quickly come up with solutions that achieve customer objectives.
- You are adept in client relationships and capable of engaging in business-level and technical conversations at multiple levels of the organization. You are empathetic and a good listener.
- You constantly strive to improve customer health metrics like product implementation time, CSAT, LTV, repeat purchase, churn, retention, NPS, upsell and cross-sell.
You should have :
- 5+ years of experience working with enterprise-level strategic customers on technology solutions.
- Ability to understand complex business requirements.
- Ability to quickly learn and explain technical concepts.
- Good project management skills.
- Strong critical thinking skills and ability to draw insights to improve the product and customer experience.
- Very good verbal and written communication & presentation skills.
- Knowledge of technology solutions like APIs, integrations, SQL, AWS, Pendo, Hubspot, Freshdesk would be a big plus.
- Very hands-on experience in Excel sheets and advanced data analysis.
- Excellent communication skills and experience working with a SaaS company would be ideal.
What can you look for?
A wholesome opportunity in a fast-paced environment that will enable you to juggle between concepts, yet maintain the quality of content, interact and share your ideas and have loads of learning while at work. Work with a team of highly talented young professionals and enjoy the comprehensive benefits that company offers.
We are
A fast-growing SaaS commerce company based in Bangalore with offices in Delhi, Mumbai, SF, Dubai, Singapore, and Dublin. We have three products in our portfolio: Plum, Empuls and Compass. Company works with over 1000 global clients. We help our clients in engaging and motivating their employees, sales teams, channel partners and consumers for better business results.
Way forward
We look forward to connecting with you. As you may take time to review this opportunity, we will wait for a reasonable time of around 3-5 days before we screen the collected applications and start lining up job discussions with the hiring manager. We assure you that we will attempt to maintain a reasonable timeframe for successfully closing this requirement. The candidates will be kept informed and updated on the feedback and application status.
Talent Acquisition Role Responsibilities are given below:
Building Talent Pool
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Determining the current staffing needs of an organization
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Lead the sourcing strategy to identify the potential talent
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Identify and manage the external sourcing partners
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Responsible of hiring Top management hiring
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Identify the process gaps and reengineer the process as and when required
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Devising the technical assessment for selection procedure for various roles
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Creating a salary benchmarks and manage consistency for all the roles/locations
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Should make sure that the salary proposal are well within the defined budgets
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Creating a pool of blacklisted companies and employees whom the organization
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should refrain from hiring and vice versa
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Collaborating with the Department Heads and Divisional heads to identify the
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Challenges and resolutions
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Expertise in head hunting of candidates
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Should plan for reduction of drop out % rate
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Responsible for incorporating best industry practices for recruitment
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Ensure the reduction in early attrition
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Create a potential pipeline for future hiring
Sourcing Strategy
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Identify the right source of recruitment mix for the company
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Proactively connecting with prospective institute and organization for hiring such as
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Campus Recruitment, Job Portal, Ads, Contract Hiring, Offline Hiring, Consultancy
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Promoting the Kinara Brand amongst all stakeholders
Vendor Management
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Right consultant for right role
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Identifying the right vendor for every specialized roles and skills
HO & Field Hiring
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Recruitment & Onboarding for all the levels
BGV
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Neatly we do the BGV, strongly, oral or through IDFY
Pipeline Creation
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Creating the talent pool as a backup
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Strategy to reduce the early attrition
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Strategies to screen the right profiles, less rejection
Budgeting
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Ensure budget and cost optimization of the organization
HRMS
-
How effectively the usage of HRMS in place by reducing the manual efforts
Other Requirements:
-
Similar Industry market knowledge
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Team handling experience
-
Have worked in the strategical capacity
Skills and Competencies:
Technical Skills
-
Data Analysis and Reporting
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Have prior experience in handling HRMS tool
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Stakeholders Management
-
Excellent in Analytics
Soft Skills
-
Resourcefulness
-
People Management
-
Communication
-
Time management
-
Team management
Experience: 1-3 yrs of experience in Client servicing and vendor acquisition (Mandatory)
Working days & Timings: 6 days working & 11a.m to 9 p.m
About Role: We at Pushstart have a premium offering through which we help startups hire verified agencies. We have a network of 150+ agencies (PS partners), across 15 categories. We have helped more than 500 startups like Goodera, Upgrad, Glide Invest (part of Motilal Oswal), Aditya Birla Group, Leap Finance, Fitternity, Headout, etc in solving their service requirements.
Your role will involve onboarding top agencies to cater the service requirements of startups across India.
Job Responsibilities:
- Understand and gather the servicing requirements of the startups.
- Sourcing the agencies, approaching them actively, doing a quality check and verifying them.
- Pitching, negotiating, onboarding the right agencies as PS partners, signing contracts and maintaining all the records.
- Monitoring & tracking the performance of the current agencies on a regular basis, rating them and working on the gaps/shortcomings of it.
- Maintaining relationships with the partners and working with them to address the gaps/shortcomings
- Implement the process with maximum operational efficiency and constantly suggest methods to improve the process
Must-Have Requirements:
- Good interpersonal skills to interact and communicate with leads & partners
- Ability to derive and think analytically for improvement and development of current partner network & their performance
- Multi-Tasker and a quick learner and implementer.
- Good data handling skills and excel skills.
- Capability to work independently and collaborate with cross-functional teams.
Preferred Requirements:
- Likes talking with people and influencing their decisions
- Understands the B2B marketing and sales process
- Agency Background in Sales + Client Servicing Preferred
- Supply Acquisition experience in startups like Dunzo, Urban Company, Pepper Content, etc preferred.
To Apply: https://bit.ly/SupplyAcquisition">https://bit.ly/SupplyAcquisition
About Us:
https://pushstart.in/">Pushstart started as a small FB group of entrepreneurs helping each other with their startup ideas 3 years back and has evolved into India’s most active and trusted community that caters to the needs of 25,000+ entrepreneurs across India.
Pushstart runs a network of 30+ niche communities via which entrepreneurs discuss their professional problems, exchange trusted business contacts, and help each other to GROW their Business together.
In addition to the communities, Pushstart dedicatedly helps entrepreneurs in networking by helping them get warm B2B Introductions with top-funded startups and hire verified agencies on-demand
at Pelatro Solutions
Executive/ Senior Executive - Recruitment, Pelatro Solutions Pvt Ltd, Bangalore
https://www.naukri.com/jobs-in-bangalore">Bangalore/Bengaluru (Kammanahalli)
Job description
We are Hiring for Senior Executive - Recruitment for Pelatro Solutions Pvt Ltd, Bangalore
Roles and Responsibilities -
- Understanding JD/Requirement from the Hiring Managers.
- End to End Recruitment, Vendor Management, Campus Hiring etc
- Closing Positions within TAT
- Salary Negotiations, Offer Release
- Candidate Connects/Engagement from Offer to Joining
- Coming up with various strategies wrt hiring and reducing No Shows
- Team handling, Database and reporting
- Handling Employee Referrals
- Proper Job advertising, Job postings, Careers page etc.
- A job at this level is likely to be an individual contributor, with proven interpersonal skills. Communication with direct colleagues and the business about design and coordination services rendered. Provides informal guidance to new team members. Explains complex information to others in straightforward situations.
Desired Candidate Profile
- This role requires min 1 to 7 years of recruitment exp. Having demonstrated passive and some niche recruiting domain expertise .
- Strong oral and written communication skills. Reports & Dashboards
- Aware of industry landscape and market trends to bring new ideas to clients and team.
- Use highly engaging messaging techniques to improve passive talent conversion
- Demonstrated ability to analyze and resolve problems.
- Ability to document, plan, market, and execute programs. Established project management skills. Talent Mapping & Headhunting.
- Team player, drive execution at self and Team level.
- Build reputation as being reliable TA partner and of having strong business ethics.
The founders are alumnus of prestigious tech and business institutes, with expertise and experience with ECommerce and distribution facilities. They have ensured quality and fashion with the factory price tag, that works best when shared rapidly with communities on social networking.
What you will do:
- Creating vendor-wise PO based on the total production requirement
- Raising PO to the vendors and following up with them for timely dispatch
- Managing the dispatches and deliveries of the items being ordered to the vendors
- Engaging with the logistics service providers to ensure timely delivery of the goods
- Supervising QC of the items received at factory
- Identifying the gaps in invoice and actual receipt and escalating to senior management
- Identifying new vendors for the required raw materials
Desired Candidate Profile
What you need to have:- Bachelor’s Degree
- Good Hindi speaking skills
- Knowledge in Kannada
- Strong learning and ‘can-do’ attitude
- Experience of working in factory or warehouse
- Good verbal communication skills
- Ability to multi-task
- Excellent command over MS Excel
What you will be doing:
- Participate in network and security initiatives, network designs, project plans, and deployments as well as coordinating technical issues with vendors and internal teams
- Contribute to design, installation, maintenance, vulnerability remediation, and monitoring of network and security systems
- Responsible for expert-level troubleshooting of any problems relating to global issues - participation in security incident management and response.
- Providing support and guidance to Technology teams across network and security technologies.
- Adhere to IT access-management incident response and change control procedures (ITIL)
- Continuous documentation of the IT network infrastructure including technical specifications, design documents, roll-out, and disaster recovery plans
What we are looking for:
A Network Security engineer with a solid comprehensive background in:
- Ability to manage, supervise and delegate multiple tasks
- Strong experience with SIEM and log management
- EDR (Endpoint Detection and Response - especially in Microsoft ATP, Defender or SentinelOne) configuration and management.
- Vendor management; including SOC (Security Operations Centre) providers
- Global Security Incident management support
- Experience in SD-WAN (Meraki) management and troubleshooting
- Knowledge of network security, hardening network equipment, and vulnerability scans
- Experience in Microsoft security and endpoint management tooling such as MCAS and MEM
- Excellent troubleshooting skills. Ability to rapidly identify respond to and resolve issues
- Proven experience in remote access technologies (ZScaler an advantage)
- Excellent communication skills (written and verbal).
- An ability to work under pressure and take ownership of tasks and customer issues.
- Ability to work individually and as part of a global Infrastructure Technology team with regional teams in India, UK and North America.
Job Profile:
Your job role as a HR will be to take care of the regular HR work for an Edtech company. As an HR Generalist, or Human Resources Generalist, you are responsible for completing a variety of tasks to support the daily operations of the HR department. Their duties include comparing HR laws to current policies and procedures, drafting templates for HR documents and working with other members of the department to oversee the hiring and onboarding process for company employees.
Requirements:
1. Spoken English skills should be 8/10 or more.
2. Prior exp as a HR is a MUST. Min 2 years
3. Linkedin and Linkedin Sales Navigator exp is a must
4. Google apps and google drive experience is a must
5. Work hours are 9am to 6pm IST with every other Saturday work.
6. Must have experience in Recruiting as well.
**If you dont meet the above requirements, please dont apply for this job.
Roles and Responsibilities:
An HR Generalist is responsible for creating, updating and applying all HR policies and company guidelines and making sure they adhere to standards and laws initiated by authorities. Some of their typical duties include:
- Work on the open hire requirements based on the business needs
- Calling and scheduling the candidates for the interviews based on the hiring managers availability
- Generating HR documents such as offer letters, appointment letters, and performance appraisals letters.
- Take care of Induction and onboarding along with the all the documentation process and background checks
- Maintaining physical and digital files for employee’s documents and statutory needs.
- Responsible for attendance and leave management.
- Run payroll and process the salary on time
- Creating employee engagement plans, getting necessary budget approval and initiating activities
- Collaborating with outside vendors, upper management and employees to maintain CSR standards conscripted by authorities
- Evaluating employee performance and appraising their pay scale accordingly
- Guiding employees to follow policies and procedures and educate them on a regular basis.
- Conduct exit interviews and make sure employees have a smooth transition.
Location: Domlur, Bangalore
Work hours: Morning Shift India (9:00am-6:00pm)
CTC: As per market
Our client company is into Home appliances. (E1)
- Within a team of more than 60 people, you will be in charge of: entire HR activities and will carry out the following duties:
- Managing company staff, including coordinating, and supporting the recruitment process.
- Manage Internal and External communication related to HR
- Bridging management and employee relations by addressing demands, grievances, or other issues 4) Preparation and implementation of HR policies and guidelines
- Support Group policies, good practices and guidelines to managers and monitoring they are properly applied locally
- Compliance implementation and grievance handling. Nurture a positive working environment
- Ensure legal compliance throughout human resource management
- Employee engagement Activities, General administration work at Bangalore office including procurement of office supplies
- Coordination with suppliers, vendors, and service providers for Ecocert
- Maintaining knowledge of changing trends, best practices, regulatory changes in human resources and associated fields.
Education:
- Bachelor’s degree + Diploma/MBA in HR
- Experience: 5+ years in human resources (proven working experience as HR Manager or HR Executive) or recruitment
Technical skills: -
- In-depth knowledge of labour law and HR best practices
- Demonstrable experience with Human Resources metrics
- Extensive knowledge of HR policies and systems
- Knowledge of HR systems and databases (HRIS)
- Familiarity with HR software and working knowledge of MS Office
Behavioural skills:
- Exceptional communication skills, writing skills, interpersonal skills, and ethical mindset
- People oriented and results driven
- Ability to architect strategy along with leadership skills
- Autonomy, proactivity, accountability
- Attention to details
- Adept to problem-solving and conflict resolution
- Excellent active listening, negotiation, communication, and presentation skills.
- Handle confidential matters with discretion
India’s first 100% electric bike online market. (BK1)
- Conduct market research to identify selling possibilities and evaluate customer needs
- Actively seek out new sales opportunities
- Set up meetings with potential clients and listen to their concerns
- Create frequent reviews and reports with sales and financial data
- Ensure the availability of stock for sales and demonstrations
- Participate on behalf of the company in exhibitions or conferences
- Negotiate/close deals and handle complaints or objections
- Collaborate with team members to achieve better results
- Gather feedback from customers or prospects and share it with internal teams
Requirements
- Proven experience as a Sales Executive or relevant role
- Proficiency in English
- Excellent knowledge of MS Office
- Thorough understanding of marketing and negotiating techniques
- Fast learner and passion for sales
- Self-motivated with a results-driven approach
- Aptitude in delivering attractive presentations
- Graduate from any stream with relevant experience is preferred
India’s first 100% electric bike online market. (BK1)
- Manage & own city P&L and customer satisfaction metrics
- Responsible for managing city team across sales, procurement, and refurbishment functions
- Maintain desired profitability and sales velocity
- Provide inputs and insights to product and marketing teams Candidate should have:
- Experience in managing a P&L in a fast-growing start-up environment
- Team management & scaling experience
- Strong customer focus and analytical abilities
- Owning the recruiting cycle from end to end, spanning all areas and disciplines.
- Managing the recruiting pipeline, which includes determining resource status and needs, coordinating recruiting events and sourcing activities, assessing and managing referral processes.
- Executing recruiting strategy, including employer promotion in the marketplace, candidate management, diversity sourcing, and interview process management.
- Managing hiring / third-party agencies and build a relationship with them.
- Working closely with business leaders to influence and delivering quality assessment and high-touch candidate experience through all aspects of the recruitment funnel.
- Periodically leading and/ or participating in cross-business/ cross-company special projects and initiatives related to talent acquisition.
- Creating, building, and maintaining networks of potential passive candidates to fill future anticipated and planned roles.
- Participating and engaging with the team at company to understand future hiring requirements and source apt candidates from the cultural perspective.
- Acting as an advisor to hiring managers to provide guidance, expertise, collaboration, and teamwork to hire the best talent.
- Working and adapting to company's ATS and keep a high bar while hiring.
- Accelerating progress by driving crisp and timely decisions, clearing blockers, and escalating appropriately.
- 4 - 6 years of experience working in a fin-tech startup or Consulting firm.
- Degree in Human Resources or related field.
- Passionate about people and culture.
- Ability to work in a fast-paced environment.
- Have a strong affinity for critical thinking, hands-on execution, problem-solving, and are result-oriented
- Demonstrates exceptional communication competency, both oral and written.
- Self-sufficient and able to work with little direct supervision.
- Good team player, positive attitude, motivated, and eager to learn.
- If you have a passion for helping others succeed and if you genuinely believe that talent is the greatest asset of any company, we’d love to talk to you.
Our client is into Transportation. ( VM1)
- To act as Primary Point of Contact for transferees
- To be responsible for overall service satisfaction, coordination with customers and service professionals, and follow-up throughout the relocation service cycle.
- Effectively coordinate, communicate, and manage service delivery with local company vendors and external service providers
- Receive all newly booked initiations.
- Contact transferee immediately upon receipt of new initiation.
- Reply to e-mails and inquiries within 4 working hours.
- Assemble Welcome Kits for all transferees and ensure they are made available to the field consultant well in advance of the scheduled date of service delivery.
- Provide regular updates to the Line Manager with regard to the status of service delivery.
- Ensure all follow-ups with internal/ external customers are made within reasonable time on a regular basis.
- Ensure all transferee records in databases are kept updated and complete at all times.
- Provide full notes on all cases handled. Manage and maintain electronic data and relevant documents in the physical files.
- Provide information for reports in a timely manner when requested.
- Ensure sending and collection of RSQS (Relocation Services Quality Survey) feedback
- Ensure timely updates of Job Log Sheets for each month.
- Ensure timely and accurate invoicing/ billing.
- To receive and acknowledge all related vendor bills, get the same approved by the Manager To create appropriate Account Payable entries in the job costs and forward the approved bills to Accounts, for processing vendor payment.
DESIRED SKILLS
- Very good written and spoken English. Knowledge of foreign languages highly desirable.
- Excellent interpersonal skills including active listening, ability to interact confidently with senior executives, and intercultural sensitivity.
- Ability to read and interpret documents such as service agreements, procedural manuals, process maps & tenancy agreements.
- Ability to write routine reports utilizing Word, Excel, and/or Powerpoint.
- Good organizational and time management skills.
- Good arithmetic and analytical skills
ATTITUDES & BEHAVIOURS
- Ability to work proactively and autonomously, applying experience and common sense in both standard and non-standard service scenarios.
- Attention to detail. Willingness to participate and engage in team activities in order to make a contribution towards better service delivery.
- Willingness to learn new skills to be able to work productively.
- Productivity – Manage a fair workload, manage time well, volunteer for additional tasks where workload allows, and show self-initiative to seek out additional value-added assignments when other work is completed.
- Dependability – Manage commitments, work independently where appropriate, without need for constant supervision, be accountable, handle change, stay focussed under pressure, meet attendance/ punctuality standards.
- Teamwork – Work effectively in a team environment, be flexible and open-minded, actively share information with other company staff members, foster a team orientated environment, and be sensitive to other workloads.
- Initiative – Tackle problems and take independent action where appropriate, seeks out new responsibilities, generate new ideas, and practice self-development.
- Personal Organisation – Keep information and files organized and accessible, respond quickly to information requests from Line Manager and other company staff.
- Perform other duties as directed by the Manager. This may include assisting with other duties within the Branch in the event that staff is on leave, on holiday, or otherwise indisposed.
- Attend training seminars and other on-job-training programs on behalf of the Branch as arranged by the company, which could include domestic travel.
- Manages day to day business of the operations department
- Oversees operational processes while looking for improvement opportunities
- Anticipates & tracks operational risks and provides strategic solutions
- Works with sales teams to help set and meet daily and quarterly goals.
- Plays a significant role in long-term planning and implementing quality control processes.
- Works closely with COO on other special planning and departmental projects.
- Oversees and reports weekly, monthly, quarterly, and annual metrics.
- Collaborates with other back-office team members to ensure seamless business execution, reinforce positive morale, and uphold company values.
- Collaborates with transitions and onboarding team as needed.
If you want accelerated growth & a steep learning curve, AskMisha is the place to be.
2. Handle the sales team
3. Maintain customer coordination
4. Provide sales support
5. Maintain decent communication skills
6. Engage data management
- Identifying & management of distributors pan India and willing to travel for such business developement.
- Strong experience in FMCG industry & relationship management.
- Should be energetic, progressive & creative with excellent conflict resolution & problem solving skills.
- Planning & executing business growth (profit maximisation & driving sales).
- Should have strong financial technical s kills, analytical abilities, be able to give monthly report generation on KPI * general financial reporting.
- Develop & identify new business opportunities along with promotional & merchandising activities.
- Should be well organised & motivated with the ability to multitask and meet deadlines.
- Should have inventory managemnet skills, reducing shrinkages & ensure timely stock replenishment.
- Should be able to handle compliance process of imports & overlooking and management of supply to business partners within timeline.
- Mapping competition and benchmarking in terms of actegories, price point, etc.
The Operations Lead will be responsible for desinging and deploying a rural distribution strategy with our partners pan-India. This would mean the role would consist of the following:
1. Create rural logistics scheme, detailing the physical infrastructure and partners needed
2. Work with financial entities and CFO to build a 'financial logistics' plan to limit revenue leakage in the supply chain.
3. Monitor, fulfill and service the entire Veera supply chain, setting up touchpoints for data collection.
4. Ad-Hoc tasks as needed
Compensation will be on an options basis, with commission based on channels succesfully created. This is open to discussion. There is an opportunity for rapid career advancement, with the startup eventually looking to hire the Operations Lead into the COO (Chief Operations Officer) role.
We are looking for candidates who are comfortable with -
- P&L preparation
- MIS Reporting
- GST and Taxation
- Income Tax
- Vendor Management
- Reconciliation
- Journal Entries
- Invoicing
- Should be comfortable with Tally ERP and Advanced Excel
Requirements:
- B Com or M Com with a specialisation in Accounting