Tech Support Engineer

Are you passionate about coding, problem-solving, and building high-performing SAP solutions?

We’re looking for a skilled SAP ABAP Developer to join our dynamic team!

📍 Location: [Hybrid – Coimbtore and Gurgaon]

🕒 Employment Type: [Full-time]

💰 Experience Level: [Minimum 4 years for Gurgaon location & 8 years for Coimbtore location ]

1. Proven experience in SAP ABAP development (ECC / S/4HANA).
2. Strong knowledge of Reports, ALV, BAPIs, BADIs, Enhancements, Smart Forms, IDOCs, and OData services.
3. Hands-on experience with SAP Fiori / CDS Views / Workflow (nice to have).
4. Excellent analytical and communication skills.
5. Experience in building and exposing RAP APIs.

Job Description: Software Engineer

Location: Bangalore

WHO WE ARE :

As part of TIFIN's technology division, you will play a critical role in enabling the company's growth by developing highly scalable applications that provide practical solutions to clients in the financial services- domain. You will design, build, test, and maintain scalable and stable-the-shelf applications or custom-built technology solutions to meet business needs.

OUR VALUES: Go with your GUT

• Grow at the Edge: We embrace personal growth by stepping out of our comfort zones to discover our genius zones, driven by self-awareness and integrity. No excuses.
• Understanding through Listening and Speaking the Truth: Transparency, radical candor, and authenticity define our communication. We challenge ideas, but once decisions are made, we commit fully.
• I Win for Teamwin: We operate within our genius zones, taking ownership of our work and inspiring our team with energy and attitude to win together.

WHAT YOU'LL BE DOING:

• Contribute to the entire implementation process including driving the definition of improvements based on business needs and architectural improvements.
• Review code for quality and implementation of best practices.
• Promote coding, testing, and deployment best practices through hands-on research and demonstration.
• Write testable code that enables extremely high levels of code coverage.
• Ability to review frameworks and design principles toward suitability in the project context.
• Candidates who will demonstrate an ability to identify an opportunity lay out a rational plan for pursuing that opportunity, and see it through to completion.

Requirements:

• Engineering graduate with 3-5 years of experience in software product development.
• Proficient in Python, Django, Pandas, GitHub, and AWS.
• Good knowledge of PostgreSQL, and MongoDB.
• Strong Experience in designing REST APIs.
• Experience with working on scalable interactive web applications.
• A clear understanding of software design constructs and their implementation.
• Understanding of the threading limitations of Python and multi-process architecture.
• Familiarity with some ORM (Object Relational Mapper) libraries.
• Good understanding of Test Driven Development.
• Unit and Integration testing.
• Preferred exposure to the Finance domain.
• Strong written and oral communication skills.

COMPENSATION AND BENEFITS

• Competitive salary, discretionary annual bonus, and ESOP.
• Medical insurance.
• Flexible PTO policy and company-paid holidays.
• Access to our Chief Mindfulness Officer for mindfulness events and 1:1 personal coaching.

Note on Location:

While we have team centers in Boulder, New York City, San Francisco, Charlotte, and this role is based out of Bangalore

TIFIN is an equal-opportunity workplace, and we value diversity in our workforce. All qualified applicants will receive consideration for employment without regard to any discrimination.

Required Skills for this Role:

 Strong experience with full-stack Javascript framework, Mongo DB,Express,

React.JS, Node JS.

 Must have worked with creation of deeplinks for mobile apps

 Must be well experienced in AWS, especially elastic bean in AWS

 Must have worked with push notifications service

 Must know socket programming

 Self-motivated with the ability to work independently or jointly in a self-directed

way.

 Demonstrated successful development of enterprise-grade web applications

 Proven analytical and problem-solving capabilities

 Comfortable leading product development

 Strong work ethic and desire to build industry-leading products

Also Nice to Have Skills and Background:

 Startup experience

 Worked on product development

• Seeking an Individual carrying around 5+ yrs of experience.
• Must have skills - Jenkins, Groovy, Ansible, Shell Scripting, Python, Linux Admin
• Terraform, AWS deep knowledge to automate and provision EC2, EBS, SQL Server, cost optimization, CI/CD pipeline using Jenkins, Server less automation is plus.
• Excellent writing and communication skills in English. Enjoy writing crisp and understandable documentation
• Comfortable programming in one or more scripting languages
• Enjoys tinkering with tooling. Find easier ways to handle systems by doing some research. Strong awareness around build vs buy.

DUKAAN - Create Your Online Store in 30 Seconds

Dukaan is an app that allows offline businesses to sell their products and services online. On our app, the users can make beautiful product catalogues (catalogs) right from a smartphone and share with their customers easily on different social media apps such as Whatsapp Business, Whatsapp, Facebook, Instagram etc. Praised by users all over India, this app has saved declining businesses by helping them transfer their shop online. The journey has just begun and we are on a mission to make India truly Digital.

Dukaan is currently powering over 5M ecommerce stores built by indian small businesses and growing at a crazy rate.  

We are looking for a Backend Engineer to join our team who will be part of our new innovations team.

Requirements:

1. Strong knowledge of Django, Django Rest Framework and their design principles.
2. Strong knowledge of Django ORM, should be able to leverage it to write complex and optimized queries (E.x Q queries, Case, When, Select related, prefetch related, Subqueries, Annotations, Aggregations, Filtering, etc.) .
3. Should be able to override DRF serializers, filters and viewsets completely according to needs.
4. Should have good experience in Class Based Views to write the backend API’s.
5. Sound knowledge of database design patterns and modelling them to Django models.
6. Sound knowledge of how to write test cases for the APIs.
7. Should be able to write optimized pythonic code adhering to python PEP standards.
8. Strong knowledge of python packaging and how to architect a code base that should be easily scalable and not get cluttered.
9. Strong knowledge of REST API design patterns.
10. Ability to write RAW sql queries and further database level coding will be a plus.
11. Good Understanding of python’s asyncio, threading and multiprocessing library, their benefits and limitations along with their appropriate use cases.
12. Hands on knowledge of celery and its corresponding message broker such as RabbitMQ, Redis, etc.
13. Experience with building a CDC(Change Data Capture) pipeline will be a plus.
14. Experience with Apache Kafka, Kafka connect and Debezium will be a plus.
15. Experience with open source will be a plus.
16. Good knowledge of Algorithms and data structures.

Responsibilities:

1. Understand the ins and out of existing codebase and have a good grasp over it.
2. Write clean, stable and scalable code.
3. Write unit test cases for the APIs.
4. Do whitebox and blackbox testing for your own code and as well as others if required.
5. Understand and implement fast prototype solutions for the business needs.

Job Responsibilities:

• Having a proactive customer support approach
• Testing product features as assigned
• Build & strengthen customer relationships
• Lead scoring and qualification
• Manage incoming chats, emails and handle appropriate follow-up calls and emails
• Address, resolve, and record any customer issues that arise pertaining to business growth, billing, and general account satisfaction
• Demonstrate the value of the platform to our customers every day by providing amazing customer support
• Maintain existing customer success metrics and data as directed

Job Requirements:

• Excellence at Googling stuff and spoken English
• Ability to meet deadlines and decent depth of thought process
• Capable of operating without much supervision while still producing results
• Not being camera shy and great presentation skills
• Motivation to pursue customer success as a career
• Understanding the basics of customer support such as treating customers with respect, empathy, and understanding
• Technical understanding and ability to troubleshoot and resolve technical problems

Note: The applicant should be comfortable with both the timings, Day Shift Timings as well as the US Shift Timings.Shifts will be rotational.

Brownie Points If - You are great at video presentation and love engaging with customers through videos

• Own the Strategy, Roadmap, Execution, and Success for STAGE OTT product
• Take product ideas from ideation to implementation
• Develop backend services that expand the capabilities of our CMS for the content team
• Optimize the performance of our APIs
• Collaborate with Product and Design to iterate on our product
• Participate in design and code reviews

• Growth and Ownership mindset
• 1+ years of experience working in a Software Engineering role
• Strong foundation in programming, algorithms, and software application design
• Experience in Node.js Express and obsessed about optimizing Mongoose queries.
• Passionate about solving challenging problems and iterating quickly
• Previous experience in distributed systems, data processing and analytics is a plus
• Ability to extract, analyze and communicate data