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Tech Support Engineer
Top 3 Fintech Startup
Tech Support Engineer
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Tech Support Engineer

at Top 3 Fintech Startup

Agency job
3 - 5 yrs
₹6L - ₹8L / yr
Bengaluru (Bangalore)
Skills
Vendor Management
IT security
Firewall administration
EPM
Antivirus
Linux administration
Escalation management
windows os
Job Responsibilities:

Technical Support Operations
  • Infrastructure support and escalation management
  • Effective management of infrastructure
  • Proactive maintenance of Infrastructure at branches and HO
  • Timely closure of tickets with in SLA
Network Management
  • Maintaining 100% uptime of Network.
  • Proactive monitoring maintenance of network and Internet bandwidth
Asset Management
  • Maintaining the working condition of the IT assets.
  • Preparing the IT assets for the new joinees in a timely and effective manner.
IT Projects
  • On-time execution of assigned projects;
  • Proper utilization of the existing and newly added infra tools and assets. i.e EPM, Antivirus, etc.
IT Compliance & Security
  • Ensure the regular Security measures are taken on the infrastructure.
  • Ensure the process adherence as per IT Policies

Qualifications:
  • 3 + years of overall experience in IT Infrastructure domain.
  • Degree in Computer Sciences / IT or equivalent

Other Requirements:
  • Keen interest in experimenting with new Technology/gadgets/systems
  • Should take the responsibility for Infrastructure needs and fulfill the same
  • Should be a great team player and a good manager
  • A great multitasker who should be able to work in a demanding environment
  • Should be well connected with the vendor community
  • Strong written and oral communication and interpersonal skills
  • Must have a go-getter attitude.
  • High social responsibility & Integrity
  • Compliance twitho policies, rules, and regulations
  • Belief in Teamwork & Effective leadership

Technical Skills
  • Good Knowledge on the end point infra support and server support
  • Good Knowledge on IT security
  • Linux, Windows OS knowledge
  • Good knowledge on Networking and network security


Soft Skills
  • Escalation handling
  • Vendor management
  • Good Decision making skill
Read more
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Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
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Shubham Vishwakarma

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