Tech Support Engineer

Top 3 Fintech Startup

Tech Support Engineer

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Tech Support Engineer

at Top 3 Fintech Startup

Agency job

via Jobdost

3 - 5 yrs

₹6L - ₹8L / yr

Bengaluru (Bangalore)

Skills

Vendor Management

IT security

Firewall administration

EPM

Antivirus

Linux administration

Escalation management

windows os

Job Responsibilities:

Technical Support Operations

Infrastructure support and escalation management
Effective management of infrastructure
Proactive maintenance of Infrastructure at branches and HO
Timely closure of tickets with in SLA

Network Management

Maintaining 100% uptime of Network.
Proactive monitoring maintenance of network and Internet bandwidth

Asset Management

Maintaining the working condition of the IT assets.
Preparing the IT assets for the new joinees in a timely and effective manner.

IT Projects

On-time execution of assigned projects;
Proper utilization of the existing and newly added infra tools and assets. i.e EPM, Antivirus, etc.

IT Compliance & Security

Ensure the regular Security measures are taken on the infrastructure.
Ensure the process adherence as per IT Policies

Qualifications:

3 + years of overall experience in IT Infrastructure domain.
Degree in Computer Sciences / IT or equivalent

Other Requirements:

Keen interest in experimenting with new Technology/gadgets/systems
Should take the responsibility for Infrastructure needs and fulfill the same
Should be a great team player and a good manager
A great multitasker who should be able to work in a demanding environment
Should be well connected with the vendor community
Strong written and oral communication and interpersonal skills
Must have a go-getter attitude.
High social responsibility & Integrity
Compliance twitho policies, rules, and regulations
Belief in Teamwork & Effective leadership

Technical Skills

Good Knowledge on the end point infra support and server support
Good Knowledge on IT security
Linux, Windows OS knowledge
Good knowledge on Networking and network security

Soft Skills

Escalation handling
Vendor management
Good Decision making skill

Job Responsibilities:

Technical Support Operations

Infrastructure support and escalation management
Effective management of infrastructure
Proactive maintenance of Infrastructure at branches and HO
Timely closure of tickets with in SLA

Network Management

Maintaining 100% uptime of Network.
Proactive monitoring maintenance of network and Internet bandwidth

Asset Management

Maintaining the working condition of the IT assets.
Preparing the IT assets for the new joinees in a timely and effective manner.

IT Projects

On-time execution of assigned projects;
Proper utilization of the existing and newly added infra tools and assets. i.e EPM, Antivirus, etc.

IT Compliance & Security

Ensure the regular Security measures are taken on the infrastructure.
Ensure the process adherence as per IT Policies

Qualifications:

3 + years of overall experience in IT Infrastructure domain.
Degree in Computer Sciences / IT or equivalent

Other Requirements:

Keen interest in experimenting with new Technology/gadgets/systems
Should take the responsibility for Infrastructure needs and fulfill the same
Should be a great team player and a good manager
A great multitasker who should be able to work in a demanding environment
Should be well connected with the vendor community
Strong written and oral communication and interpersonal skills
Must have a go-getter attitude.
High social responsibility & Integrity
Compliance twitho policies, rules, and regulations
Belief in Teamwork & Effective leadership

Technical Skills

Good Knowledge on the end point infra support and server support
Good Knowledge on IT security
Linux, Windows OS knowledge
Good knowledge on Networking and network security

Soft Skills

Escalation handling
Vendor management
Good Decision making skill

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