Tech Support Engineer at Top 3 Fintech Startup · Bengaluru (Bangalore) · 3 - 5 years · ₹6L - ₹8L / yr · Posted 20 Apr 2022
Technical Support Operations
- Infrastructure support and escalation management
- Effective management of infrastructure
- Proactive maintenance of Infrastructure at branches and HO
- Timely closure of tickets with in SLA
- Maintaining 100% uptime of Network.
- Proactive monitoring maintenance of network and Internet bandwidth
- Maintaining the working condition of the IT assets.
- Preparing the IT assets for the new joinees in a timely and effective manner.
- On-time execution of assigned projects;
- Proper utilization of the existing and newly added infra tools and assets. i.e EPM, Antivirus, etc.
- Ensure the regular Security measures are taken on the infrastructure.
- Ensure the process adherence as per IT Policies
Qualifications:
- 3 + years of overall experience in IT Infrastructure domain.
- Degree in Computer Sciences / IT or equivalent
Other Requirements:
- Keen interest in experimenting with new Technology/gadgets/systems
- Should take the responsibility for Infrastructure needs and fulfill the same
- Should be a great team player and a good manager
- A great multitasker who should be able to work in a demanding environment
- Should be well connected with the vendor community
- Strong written and oral communication and interpersonal skills
- Must have a go-getter attitude.
- High social responsibility & Integrity
- Compliance twitho policies, rules, and regulations
- Belief in Teamwork & Effective leadership
Technical Skills
- Good Knowledge on the end point infra support and server support
- Good Knowledge on IT security
- Linux, Windows OS knowledge
- Good knowledge on Networking and network security
Soft Skills
- Escalation handling
- Vendor management
- Good Decision making skill
Shubham Vishwakarma
Full Stack Developer - Averlon
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Location : Mumbai
Big Picture (The Opportunity) :
Are you looking for an opportunity to advance your Career? & If you are able to maintain a positive attitude even when everything goes wrong, if you are detail oriented and self motivated with a passion to learn and improve your skills and knowledge, we have a perfect job for you !
What do we want from you ? (Our Expectations) :
- Zero to 2 years experience in Linux Operating System.
- Flexible working hours - able to support occasional nights, weekends, and call-ins, able to quickly adapt to a constantly changing faced paced environment. Open to travel to sites.
- An ideal person who is excited and motivated about running and supporting a production - grade critical infrastructure and looks for opportunities to improve processes with automation.
What are you required to do ? (Your Responsibilities) :
- Proactively maintain and develop all linux infrastructure technology to maintain a 24*7*365 uptime service.
- Engineering of systems administration-related various solutions for our various SAAS products and projects as well as operational needs.
- Proactively monitoring system performance and capacity planning.
- Providing technical support to customers for Applications, Operating systems, and networking.
- Will also be the first point of contact for our clients, where installations are placed on a permanent basis, for basic troubleshooting and problem solving.
- Fault finding, analysis and logging information for reporting of performance exceptions.
- Maintain best practices on managing systems and services across all environments.
Skills & Qualification Required (Add Value) :
- Graduate - Preferred to have Bachelor‘s Degree in Engineering, Computer Science or related field.
- He / She should be familiar with the installation and configuration of Linux operating systems and setup and operation of TCP/IP networking on Linux systems also familiar with Internet concepts including SMTP, IMAP, POP, HTTP, DNS, LDAP and related protocols.
- You should possess excellent communication skills .
- Knowledge of Email concepts, Helpdesk Concept , VoIP Concept , Cloud computing will be an added advantage.
Job Description
Position Title: System Administrator
Employment Type: Full-Time, Permanent
Department: Research and Development
Reports To: R&D Manager, India Development Centre
Work from Office; No Remote; No Hybrid
About the Company
We are a software product and solutions company that builds mission-critical platforms used in regulated industries such as life sciences, biotech research, public health, and government compliance. Our systems are used to manage workflows, audits, research approvals, data security, compliance, and more—helping institutions reduce risk, increase transparency, and advance human well-being.
Our product line includes dynamic form engines, workflow automation, rules engines, analytics, AI/ML integrations, and user-centric digital tools for a global customer base.
Job Summary
We are looking for a skilled Windows & Linux System Administrator / Desktop Engineer responsible for managing, maintaining, monitoring, and troubleshooting the organization's IT infrastructure, including Windows and Linux servers, desktops, laptops, networks, applications, and end-user systems.
The role requires a combination of system administration, desktop support, troubleshooting, security, user management, and infrastructure monitoring. The candidate should be comfortable working independently, resolving technical issues, and providing timely support to employees.
Key Responsibilities
- Install, configure, maintain, and troubleshoot Windows and Linux servers.
- Manage Active Directory, DNS, DHCP, Group Policies, users, and access permissions.
- Perform server monitoring, patching, updates, backup checks, and basic security administration.
- Provide desktop and laptop support, including OS, software, hardware, printer, email, VPN, and connectivity troubleshooting.
- Troubleshoot basic LAN, Wi-Fi, TCP/IP, DNS, and VPN issues.
- Manage employee IT setup, onboarding/offboarding, and IT asset allocation.
- Monitor antivirus/endpoint security and ensure systems are updated and secure.
- Maintain IT inventory, system documentation, and helpdesk/ticket records.
- Coordinate with vendors and escalate infrastructure issues when required.
- Support virtualization, cloud, backup, and disaster-recovery activities as needed.
Required Skills
- Windows 10/11, Windows Server, Active Directory, DNS, DHCP, Group Policy
- Linux (Ubuntu/RHEL/CentOS) and basic Shell scripting
- Desktop/laptop hardware and software troubleshooting
- Basic networking: TCP/IP, LAN, Wi-Fi, VPN
- Backup, patch management, antivirus, and system monitoring
- Good troubleshooting, communication, and documentation skills
- Qualification
- Bachelor's degree/Diploma in Computer Science, IT, Electronics, or a related field.
- Preferred
- Exposure to VMware/Hyper-V, AWS/Azure, PowerShell/Bash, and IT helpdesk/ticketing tools.
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon