Account Manager

Job Description: AI/ML Specialist

We are looking for a highly skilled and experienced AI/ML Specialist to join our dynamic team. The ideal candidate will have a robust background in developing web applications using Django and Flask, with expertise in deploying and managing applications on AWS. Proficiency in Django Rest Framework (DRF), a solid understanding of machine learning concepts, and hands-on experience with tools like PyTorch, TensorFlow, and transformer architectures are essential.

Key Responsibilities

● Develop and maintain web applications using Django and Flask frameworks.

● Design and implement RESTful APIs using Django Rest Framework (DRF).

● Deploy, manage, and optimize applications on AWS services, including EC2, S3, RDS, Lambda, and CloudFormation.

● Build and integrate APIs for AI/ML models into existing systems.

● Create scalable machine learning models using frameworks like PyTorch, TensorFlow, and scikit-learn.

● Implement transformer architectures (e.g., BERT, GPT) for NLP and other advanced AI use cases.

● Optimize machine learning models through advanced techniques such as hyperparameter tuning, pruning, and quantization.

● Deploy and manage machine learning models in production environments using tools like TensorFlow Serving, TorchServe, and AWS SageMaker.

● Ensure the scalability, performance, and reliability of applications and deployed models.

● Collaborate with cross-functional teams to analyze requirements and deliver effective technical solutions.

● Write clean, maintainable, and efficient code following best practices.

● Conduct code reviews and provide constructive feedback to peers.

● Stay up-to-date with the latest industry trends and technologies, particularly in AI/ML.

Required Skills and Qualifications

● Bachelor’s degree in Computer Science, Engineering, or a related field.

● 3+ years of professional experience as a AI/ML Specialist

● Proficient in Python with a strong understanding of its ecosystem.

● Extensive experience with Django and Flask frameworks.

● Hands-on experience with AWS services for application deployment and management.

● Strong knowledge of Django Rest Framework (DRF) for building APIs.

● Expertise in machine learning frameworks such as PyTorch, TensorFlow, and scikit-learn.

● Experience with transformer architectures for NLP and advanced AI solutions.

● Solid understanding of SQL and NoSQL databases (e.g., PostgreSQL, MongoDB).

● Familiarity with MLOps practices for managing the machine learning lifecycle.

● Basic knowledge of front-end technologies (e.g., JavaScript, HTML, CSS) is a plus.

● Excellent problem-solving skills and the ability to work independently and as part of a team.

● Strong communication skills and the ability to articulate complex technical concepts to non-technical stakeholders.

Job Title: Software Dev Engineer II

Location: Bangalore

Duration: 8 Months    

Job Type: Contract      

Work Type: Onsite 

Job Description: 

The top 3 responsibilities:

·        Requirement gathering & Coding

·         

Mandatory Requirements:

·        2+ years in Core Java, DSA.

·        Strong coding experience

·        Candidate based in Bangalore will be preferred

·        Quick joiners will be preferred

·        Candidate should have good communication skills

·         

Education or Certification:

·        Bachelors in CS, IT or BSC in CS

 Notice: Immediate Joiners only

Shift timings: 9 AM- 6 PM IST some flexibility will be required after 6 PM IST

Location: Bangalore

Relevant Exp: 2+ years

Mode: All 5 days WFO

Main Responsibilities:

• Logging all relevant incident/service request details, allocating categorization and prioritization codes.

• Providing first-line investigation and diagnosis using approved tools, systems and procedures.

• Resolving/fulfilling incidents/service requests that are in scope.

• Technical Escalations - escalating incidents/service requests that cannot be resolved/fulfilled within agreed timescales or are out of Service Desk/1st Line scope, to the next level technical team which may include 3rd Parties or other non-Assurance functions.

• Engaging and arranging external technical and non-technical support where hands and eyes support are required on-site.

• Following-up with external technical and non-technical support organizations including 3rd parties until incident/request resolution/fulfilment.

• Managerial Escalations – escalating incidents/service requests that are at risk of failing or have failed agreed SLAs/OLAs, or that are out of scope, which may include 3rd Parties or internal roles (e.g. Service Manager, Account Manager).

• Keeping customers informed of progress.

• Owning incidents/requests from ticket creation to resolution/fulfilment/closure.

• Closing all resolved/fulfilled incidents/requests and other queries. • Communication with customers – keeping them informed of incident/request progress, notifying them of impending changes or agreed outages, etc.

• Ensure the Configuration Management System (CMS) is maintained/updated.

• Maintain an exceptional level of customer service during any engagements with Customers/3rd Parties/Internal Teams.

• Ensure communication at all times is clear, concise, meaningful, professional and efficient.

• Provide feedback to appropriate Line Manager on how the Service Desk (Tier 1 and Escalation Management) and supporting functions can improve.

• Identify need for Problem Management for reoccurring Incidents/Events.

• Understanding of and familiarity with Customers’ services and solutions.

• Compliance with Service Operations processes (Event Management, Incident Management, Request Fulfilment, Change Management, and Problem Management) and associated metrics (SLAs/OLAs/KPIs/other metrics).

• Actively participate as required in meetings (customer, 3rd party, internal).

• Conducting customer satisfaction call backs/surveys as agreed. • Coach/guide Junior staff and new starters.

• Act as delegate for Senior staff.

• Act as technical escalation gate for Junior staff. • Higher First Line Fix/Right First Time than Junior staff. 

Experience

• 12+ x months experience in Customer Service/Contact Centre/Help Desk/Service Desk role (must).

• 12+ x months in a process driven organization (must).

• Experience working in a multi-cultural/international environment (desirable).

• Experience in fault diagnosis/troubleshooting and fulfilling requests (must).

• Participate in the entire application lifecycle, focusing on coding and debugging
• Write clean code to develop functional web applications
• Troubleshoot and debug applications
• Collaborate with Front-end developers to integrate user-facing elements with server-side logic
• Gather and address technical and design requirements
• Provide training and support to internal teams
• Build reusable code and libraries for future use
• Liaise with developers, designers to identify new features
• Follow emerging technologies

• Spent at least 3 yrs in a solid back end role
• Experience taking a problem to a product solution (module/product)
• Prior experience working with startups and understand the fast-paced, dynamic nature of work

• Javascript, NodeJS
• Client-server architecture
• OOP concepts, including design patterns
• Understanding of RDBMS (MySQL, Postgresql)
• Understanding of REST API
• Familiarity with frameworks such as ExpressJs

• Knowledge of TDD frameworks mocha, chai, jest, etc
• Knowledge of AWS (Lambda, RDS, EC2, SQS, S3, ECS, etc)
• Basic knowledge of Typescript, NextJs
• Prior experience in fin-tech

• At least 2+ years of Handson in developing solutions on Microsoft Azure Platform
• 5+ years of industry experience designing and developing enterprise scale services & platforms 
• 5+ years of experience in C# with solid analytical, debugging, and problem-solving skills
• At least 1.5 year of hands-on experience with React JS/ Typescript /Bootstrap/Angular related frameworks
• At least 3+ Year Hands on in Relational Database SqlServer/ Azure SQL.

Requirement:

• 1 to 2 years’ experience on developing apps or games
• Passionate about games as well as creating digital assets.
• Should be understanding of current mobile platforms.
• Strong knowledge of Photoshop, Illustrator, and other Adobe Creative Cloud tools etc.
• Should be fast in execution with Adobe Creative Cloud tools.
• Should be understanding of popular mobile, casual, and social games.
• Willing to work in a game product Startup company.

Why Should you Join us ?.

• Lots of learning opportunities- Free Books / Courses.
• Competitive Salary
• Free Medical Insurance for you and your family!
• Lunch on all day you order we pay 60%.
• Unlimited Snacks, Tea & Coffee in the house at all times.
• Work with a super-talented team of engineers and designers.
• Casual Dress Code- Slippers, shorts, all is good!

BlackLight Games: 

At BlackLight and we bring classic game experience to mobile. Our games have been rocking the Play Store since launch.

Our real time multiplayer games are a piece of cutting-edge technology, we take pride that they are played by more than 2 million players daily. 

Our flagship game, Ludo SuperStar has been downloaded more than 50 million times. Other titles include - CallBreak, Carrom, Solitaire, Spider Solitaire and Word games.