Account Manager

 Hiring: Java Developer (Spring Boot, AWS, Microservices) 🚀

📍 Location: [Specify Location] | 💼 Experience: [4+] Years | 🏢 Full-time

We’re looking for a Java Developer to build scalable, cloud-based applications using Spring Boot, Microservices, and AWS. If you love coding, designing robust APIs, and working with cutting-edge tech, join us!

🔹 Must-Have: Java, Spring Boot, Microservices, AWS

🔹 Good-to-Have: Docker, Kubernetes, CI/CD

• Contacting clients in regarding their Online appearance and business boosting.

• Good Command over English.

• Develop and Maintain proper interaction and reputation with the clients

• Understand the business needs of the Clients

• Convince the clients and make them to invest on new Projects with the organization

• Outbound Voice process

• B2B Sales Process

• Experience- 0 to 3 years required in web selling or in outbound sales process.

• Salary hike on last drawn salary

• Shift: Night: 8pm to 5am Morning: 7am to 4pm

Company: MyOperator

Location: Noida Sector 2

About Us:

MyOperator is a leading provider in the customer experience space, dedicated to transforming how businesses interact with their customers. We are seeking a strategic and visionary Customer Success Team Manager to spearhead our customer success department and drive impactful, long-term relationships with our valued clients.

Role Overview:

As the Customer Success Team Manager, you will be the strategic leader responsible for overseeing the entire customer success department. Your primary goal will be to design and execute customer success strategies that align with our company's business objectives, ensuring exceptional customer satisfaction and retention. You will lead a high-performing team of customer success professionals, identify process gaps, and implement innovative solutions to enhance the customer journey.

Requirements

Key Responsibilities:

Strategic Development and Execution:

Develop and implement comprehensive customer success strategies that align with MyOperator's business goals.

Set clear customer success targets and KPIs, establish processes and policies, and monitor key metrics to drive team and customer success.

Design and roll out programs that enhance customer experience, boost revenue potential, and minimize churn.

Team Leadership and Management:

Lead, mentor, and manage a team of customer success professionals, setting performance goals and providing ongoing coaching and feedback.

Conduct performance reviews and implement development plans to ensure team effectiveness and professional growth.

Customer Satisfaction and Retention:

Drive initiatives to maximize customer satisfaction and loyalty through proactive engagement, issue resolution, and the development of customer loyalty programs.

Analyze customer feedback and data to identify trends and areas for improvement, ensuring the team effectively addresses customer needs and concerns.

Operational Excellence:

Identify and address process gaps, implementing scalable solutions to improve the customer experience and operational efficiency.

Utilize data-driven insights to track progress towards success goals and inform decision-making.

Cross-Departmental Collaboration:

Collaborate with Sales, Marketing, Product, and other departments to ensure alignment with the company’s overall strategy and enhance the customer journey.

Share customer insights and feedback to drive product improvements and refine marketing strategies.

Recruitment and Training:

Oversee the hiring process for customer success professionals, ensuring the team is equipped to meet revenue goals and customer expectations.

Develop and deliver training programs to enhance team skills and knowledge, ensuring high standards of customer support.

Requirements:

Experience: 4-9 years of experience in customer-facing roles, including customer service, technical support, or sales, with a proven track record of managing and leading teams.

Leadership: Demonstrated experience in leading teams, setting strategic goals, and driving performance metrics.

Technical Proficiency: Strong understanding of technical concepts and the ability to communicate them effectively to both team members and customers.

Communication Skills: Excellent verbal and written communication skills, with the ability to engage effectively with customers, team members, and stakeholders.

Analytical Skills: Proven ability to use data to drive decisions, optimize performance, and identify areas for improvement.

Strategic Thinking: Ability to develop and implement strategies that align with company goals and enhance customer success.

Why Join Us:

At MyOperator, you’ll be at the forefront of customer success innovation, leading a dynamic team and driving meaningful change. We offer a collaborative work environment, opportunities for professional growth, and a commitment to your career development.

Apply Now:

If you’re a strategic leader with a passion for customer success and a track record of achieving results, we’d love to hear from you. Apply today to join our team and make an impact at MyOperator!

Outline of the responsibilities

• Daily and Monthly Responsibilities:
• Utilise Pipedrive, cold calling, LinkedIn and email to generate new sales opportunities
• Identify prospect's needs and suggest appropriate products/services
• Build long-term trusting relationships with prospects to qualify leads as sales opportunities
• Proactively seek new business opportunities in the market
• Set up meetings or calls between (prospective) customers and sales executives
• Report to sales manager with weekly, monthly, and quarterly results

• Required Skills and Qualifications:
• 1-3 years of sales experience, with a history of exceeding lead targets
• Strong communication skills via phone and email
• Proven creative problem-solving approach and strong analytical skills
• Strong desire and ability to move up within a sales organization
• Experience in prospecting in US market

• Preferred Qualifications:
• Proficiency with Pipedrive or other CRM software
• Prior experience as a sales and business development rep with a track record of achieving sales quotes

Product Responsibilities:

As an Engineering Manager, you will be responsible for the end-to-end delivery of one or more products and solutions.

10+ years of relevant industry experience.

Be technically strong and deliver product excellence.

Collaborate with your team and cross-functional partners to define and influence strategy.

Drive roadmap creation and execution.

Collaborate with various functions, drive engineering initiatives, and have an impact at an organizational level.

Participate in technical design. You will be the owner of the technical direction of the products.

Define clear OKRs and measure the impact of your team and individual members.

Evangelize your products across various teams and also to external customers.

Work with the GTM team to deliver success for the products.

Collaborate with the Recruitment/HR team to hire exceptional talent for your own team and also for other teams.

Minimum Qualifications:

Bachelor degree preferably in Computer Science from a reputed engineering college.

10+ years of proven experience, with 2+ years of leading a team.

Very strong in hands-on coding.

8+ years of combined experience in JVM languages(Java, Scala, Kotlin, etc), any scripting language like python, relational and non-relational databases.

Very strong in system design. You should have designed and implemented large-scale Web applications or data systems.

Strong verbal and written communication skills.

Demonstrated experience recruiting and managing technical teams, including performance management.

Good to have:

Don't worry, we'll ramp you up, but experience in any of these areas will help you hit the ground running:

Familiarity with technologies such as Apache Spark, Apache Hadoop ecosystem, and modern warehouses like Snowflake, AWS Redshift, etc.

Experience working with public cloud systems such as AWS, GCP, or Azure.

Experience with containerization and technologies such as Kubernetes and Docker.

 Knowledge of large-scale, data-heavy distributed systems.

Company Background

Zimyo HRMS (A product of Zimyo | www.zimyo.com), is one of the fastest-growing employee experience platforms in the world serving over 1000+ organizations and empowering over 200,000+ employees through our SaaS-based HRMS and Benefits Platform. We help organizations streamline their entire HR and Payroll processes, with a particular focus on helping their employees with financial solutions like salary advances, personal loans, health insurance, etc.

We are a team of Product Management and FinTech honchos & alumni of distinguished institutions (IIT/IIM/ICAI) and we are building something at the cutting edge of HR & FinTech Universe (Embedded Finance is the word)! We have most recently raised Series A funding from IndiaMart and BeeNext and looking to expand our team.

We are building something that is unique, real, and Impactful. If you carry a similar passion, we'd love to hear from you!

We are looking to hire Senior QA Automation Engineers with the below expertise:

 - Minimum 3+ years of total QA experience and out of that 1+ years should be on Automation.
 - Should have a working knowledge of SQL and UNIX Good test analysis and defect reporting skills.
 - API Testing experience.
 - Should be capable in Integration, Regression, Compatibility, and Performance Testing.
 - Database Testing experience.
 - Manual and Automation Testing experience.
 - Language: Java and/or Node.js.

What is in it for you:

• Opportunity to learn, grow and be a role model for young team members
• One of the best ESOP programs
• Group health insurance and other financial benefits
• Meritocratic culture with the promise of rapid career progression.
• Experience of a growing company with a focus on the personal growth of all team members
• Opportunity to work with the Founders
• 5 days working (Mon-Fri)

SurveySensum is an AI-Enabled Customer Experience Management Platform (SAAS) that collects customer feedback in real-time and offers actionable insights for improved business decisions. We specialize in Customer Experience and our vision is to make customer research accessible and affordable to all the SME’s and help them make better business decisions backed by data thereby reducing the chances of failure.

We have our offices in Jakarta, Singapore and India and currently hiring for Gurgaon location.

Till last year we were doing business only in Asia and 6 months back launched SurveySensum in North America. Vision for next 5 years is to capture North America and Europe.

• Design, development and test of new features/customer problems and make them live on the platform.
• Own modules/Product features assigned
• Responsible for regular communication with others involved in the development process
• Provide support and fix bugs when customers encounter a problem while working with features you developed.

Required Technical Skills:

• 2-3 years of software development experience
• Proficient in C#.Net, Angular2+, typescript
• Familiarity with Relational Databases and SQL
• Experience with Web services development (REST)
• Hands on experience with calling APIs

What’s in it for you?

• Technically, you will be a part of designing a multi-tenant system which every software developer desires to.
• You will learn how to build a scalable solution that can serve millions of users.
• Apart from the technical skills, you will learn to how to get more signups, how to increase company’s revenue and how to optimize operations.
• We believe in making employees future entrepreneurs, you will learn the skills to experiment, take risks and take the business forward.

It’s easier to say good things about our own culture, but if you really want to know, call the people who have left the organization in the last 3 years or call people who have joined 4-5 months back.

They will tell you the real culture. One thing we would I would like to say, we work hard and part even harder.

And you’re right fit, if you are not afraid of taking challenges, you want to own things by yourself, you want to work on real customer problems and at the end of the day enjoy what you do.