Account Manager

Key Responsibilities:

Drive B2B sales growth and achieve revenue targets in the industrial segment.

Utilize platform to generate leads and expand business opportunities.

Develop and implement effective sales strategies for market penetration and client acquisition.

Build, mentor, and manage a sales team to enhance performance and productivity.

Identify new business opportunities and maintain strong relationships with existing clients.

Conduct market research to understand industry trends and competitor activities.

Coordinate with internal departments to ensure timely delivery and customer satisfaction.

Travel to meet clients, attend meetings, and explore new business prospects.

🧩 About the Role

We are looking for a Lead UI/UX Designer who can drive end-to-end design for our digital products. The ideal candidate will be responsible for creating intuitive, user-centric experiences while leading design initiatives and collaborating closely with product and development teams.

🎯 Key Responsibilities

• Lead the UI/UX design process from research to final delivery
• Conduct user research, usability testing, and competitor analysis
• Create wireframes, prototypes, and high-fidelity designs
• Build and maintain scalable design systems
• Collaborate with product managers and developers for seamless execution
• Ensure consistency and quality across all digital touchpoints
• Mentor and guide junior designers
• Stay updated with the latest design trends and best practices

🎯 Requirements

• 6+ years of experience in UI/UX or Product Design
• Strong portfolio showcasing end-to-end design projects
• Proficiency in tools like Figma, Adobe XD, Sketch
• Solid understanding of user-centered design principles
• Experience with web and mobile applications
• Strong problem-solving and communication skills
• Experience in handling or leading a design team is a plus

What You Will Do

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Develop robust, low-latency pipelines integrating computational geometry methods, mechanical engineering heuristics, and graph-based reinforcement learning algorithms to address multi-objective optimization problems

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Own the creation and refinement of computational geometry features utilizing low-level CAD kernels (Python/C++)

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Work closely with engineers to directly observe and enhance their daily workflows using your algorithms

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Collaborate with the founding team to translate customer insights into actionable product specifications, shaping the strategic product roadmap

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Engage proactively with customers, deeply understanding their pain points to ensure our solutions meaningfully address their challenges

What We're Looking For

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3-7+ years of hands-on experience with geometry kernels and low-level C++ operations

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Experience building and deploying reinforcement learning algorithms and machine learning pipelines

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Excellent communication skills, with a proven ability to clearly articulate technical ideas, trade-offs, and solutions

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[Bonus] Solid knowledge of mechanical engineering fundamentals, including GD&T (Geometric Dimensioning and Tolerancing)

Job Summary:

We are seeking a highly skilled and experienced Customer Success Manager to build and lead our team of agents based in India. The Customer Success Manager will be responsible for building a high-performing team to ensure that our customers receive high-quality support for Monarch products over chat and phone. The primary goal of this role is to ensure high customer satisfaction and timely resolution of issues, while also empowering our customers to self-service their issues first.

Responsibilities:

• Staff and properly resource a 24/7 support organization that is available globally to meet Monarch customer needs.
• Set performance goals for the team and ensure that they are met or exceeded.
• Define and implement a scalable support model to accommodate growth and changing customer needs.
• Develop and maintain customer service procedures, policies, and standards to ensure consistency and quality of service.
• Continuously improve the support process, tools, and resources to ensure efficiency and effectiveness.
• Own the Key Performance Indicators (KPIs) for customer support and regularly report on performance against these metrics.
• Empower customers to self-service resolve their issues by providing them with the necessary resources and guidance.
• Train and coach agents on effective communication and problem-solving techniques to improve their performance.
• Build and maintain strong relationships with customers to ensure loyalty and retention.
• Collaborate with cross-functional teams, including Engineering, Product Management, Service, Delivery Operations, Manufacturing, and 3rd Party Dealers, to identify and resolve customer issues.
• Manage and maintain a positive and supportive team culture, encouraging collaboration and accountability.

Qualifications:

• Bachelor's degree in business, management, or a related field.
• Minimum of 5 years of experience in customer support or related fields.
• Experience building and managing a team of agents in a fast-paced environment.
• Excellent communication and interpersonal skills.
• Strong analytical skills with the ability to analyze data, identify trends, and develop insights.
• Proficient in using customer support tools such as Zendesk, Freshdesk, or similar.
• Ability to prioritize and manage multiple tasks in a fast-paced environment.
• Knowledge of Agriculture Products and Farming is a plus.
• Knowledge of the Monarch product line or similar technical field is a plus.
• Flexibility to work in different time zones.

As a part of customer success team your goal is to provide an exceptional customer onboarding experience, providing them step-by-step tutorials, unlimited guidance and support. It involves taking customers from that very first initial contact to make sure he becomes a champion user driving product adoption and ultimately retention.

1. Take handover from sales by understanding customers' persona, their pain points and expectation. 
2. Understand the goals & objectives of new customers and translate those needs appropriately through the implementation and onboarding process by defining milestone, training schedule, onboarding goals and communicate it to customers. 
3. Guide users on product features and train them to use it effectively.
4. Make sure the customer achieves an early value and feels WOW so he actually starts reaping the potential of the product.
5. Evaluate customers usage patterns and determine additional ways the customer can successfully leverage the platform features.
6. Build and maintain resources required for onboarding. (Walkthrough, set up guides, help tutorials, emails and video tutorials)
7. Rigorously measure onboarding time and improve it continuously.
8. Provide feedback to Marketing, Sales, Support, Success and Engineering teams to further improve product.
9. Handover to Success and Support team after successful onboarding completion.
10. Maintain regular communications with clients about new feature developments and enhancements to product. 
11. Consistently gain product knowledge and work towards improvements on internal processes by identifying the existing bottlenecks.

• At least 2+ years of work experience in a customer-facing role such as Customer Support, Account Management, Sales, Corporate Training etc. 
• Strong problem-solving skills, technical and analytical aptitude with the ability to quickly learn and adopt technical products.
• Ability to understand a software product and its nuances very well.
• Excellent written and verbal business communication skills.
• Ready to work in US Shift in future

We are on a mission to make Dry Cleaners and Laundry business winning in the digital era.

We believe in 

• Helping traditional laundries to come at par with digital businesses: Traditional We help laundry businesses adapt modern technology and deliver the customer experience that today’s digital businesses like Swiggy, OLA and Flipkart are delivering. We feel successful when we hear stories like https://www.youtube.com/watch?v=EbB828K28zs&;feature=emb_title">these.
• Building a large profitable business: We envision building a capital-efficient, large profitable business to achieve our mission of making laundry business win. This means less dependence on investors & more ownership with the team. We are one of the few profitable Indian SaaS startups buildinghttps://valuesaas.co/"> value SaaS
• Employee Wellness <> Customer Success: We give as much importance to each team member’s personal & professional success as much as we care about our customer's success. We believe it’s all about balance.

Our impact so far

• 3 Billion garments processed through QDC Dry Cleaning Cloud
• 47 countries
• 1000+ Paid subscribers
• 5000+ Users
• All this could be achieved with a nimble team of 20 from our single office in Noida

• Freedom & Responsibility: If you are a person who wants to take up challenging work & push your boundaries with no one monitoring you, then this is the right place for you. There are no hierarchies. No managers to please.
• Holistic Growth: Building a career doesn’t have to be at the cost of missing out on your personal front. We believe that professional success is worth when the personal goals are nurtured with equal importance. We will support you all in on that journey of yours.
• Transparency: If you ever wanted to know what it’s like to be on an entrepreneurial journey, then working with QDC gives you that opportunity to experience it all first hand.

Job description

Company Description

Maxify Digital is the world's #1 AI-Powered Salesforce Bespoke Platform. With just a click away, our AI-enabled digital platform matches you to a Salesforce Expert ready to transform your Salesforce CRM. We offer a hassle-free experience with no lengthy SOW and no hiring hassle, providing you with customized solutions without any strings attached.

Role Description

This is a full-time on-site role as a Business Development Executive located in Noida. As a Business Development Specialist, you will be responsible for lead generation, market research, customer service, and effective communication with clients. You will work to identify and develop new business opportunities, build and maintain relationships with clients, and contribute to the overall growth of the company.

Qualifications

Minimum 3 years experience required in software sales

Analytical Skills, Market Research, and Lead Generation

Strong communication and interpersonal skills

Excellent customer service abilities

Experience in business development or sales

Strong problem-solving abilities

Ability to work independently and in a team

Proficiency in Salesforce CRM is a plus

Bachelor's degree in Business, Marketing, or related field

Desired Candidate Profile

• Diploma/degree in Sales, Marketing, Business Administration or related field
• Prior experience in a similar role and a strong track record of success in building strategic partnerships
• Experience working with senior stakeholders to find win-win solutions
• Excellent communication & interpersonal skills
• Ability to communicate, present and influence credibly and effectively at all levels of the organization
• Excellent organizational and time management skills
• Familiarity with CRM tools (eg. Salesforce) would be a plus