HR Manager

About HighLevel 

Company Overview: Founded in 2018, HighLevel Inc. (www.gohighlevel.com) is a dynamic B2B SaaS Platform dedicated to serving Marketing Agencies. Our mission is to become the ultimate solution for marketing agencies, providing them with the cutting-edge tools needed to excel in their work. HighLevel empowers agencies to efficiently serve their clients by offering a comprehensive suite of industry-leading solutions. Our diverse clientele includes digital marketing agencies, advertising agencies, SEO agencies, call centers, sales agencies, and freelancers, spanning various niches such as real estate, dental & medical, local businesses, e-commerce, professional services, and field services.

Our robust platform encompasses a wide range of product areas, including CRM, funnel builder, website builder, forms & surveys, WordPress hosting, email marketing, telephony, reviews management, omni-box communications, social media, invoicing & payments, among others. HighLevel currently serves over 20,000 agencies and 220,000 small to medium-sized businesses, with a globally distributed team of over 300 professionals operating remotely across 15 nations.

We're looking for an Associate People Operations - Technology to support our fast-growing teams in India. This role would be a key pillar of the People Operations Team, who assists employees and managers with their People support needs- someone who is passionate about finding ways to best support our employee base. As a People Operations Specialist, you will collaborate with people business partners, and business leaders to design processes and control, diagnoses process failures, and automates processes, to help the organization grow and ensure the best experience for our employees. Next to your generalist duties, you will be a subject matter expert in one or more of the employee lifecycle programs.

Key Responsibilities:

• Ensure the successful execution of critical people operations processes, including onboarding, reference checks, and offboarding, crucial aspects of the employee lifecycle.
• Take complete ownership of employee documentation, encompassing contracts, amendments, and all other items relevant to the employee lifecycle.
• Be accountable for maintaining accurate data, including employee records and information changes such as promotions, terminations, and transfers.
• Manage the monthly employee payroll in collaboration with the payroll subject matter expert.
• Provide ad-hoc administrative support to other HR functions as necessary, aligned with business requirements.
• Organize quarterly co-locations, team gatherings, offsite planning and execution, travel arrangements, and seasonal merchandise.
• Coordinate with finance and external vendors for purchase orders, e-way bills, delivery challans, comparative statements, invoice submissions, and payment follow-ups.
• Support the people partner team in addressing employee grievances and requests.
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Requirements:

• 3-7 years of experience in a generalist role, preferably within a growth-stage tech company.
• Comprehensive understanding of the entire employee lifecycle, with the ability to recommend process-oriented and operational solutions for enhancing the employee experience.
• Adaptability and willingness to work in a fast-paced, changing environment.
• Ability to multitask and quickly learn processes for more efficient and effective results.
• Excellent verbal and written communication skills, capable of effective communication across various levels within the company.
• Strong problem-solving and organizational skills, managing multiple priorities in a dynamic and occasionally ambiguous environment.
• Excellent interpersonal skills, establishing robust relationships across all levels and functions.
• Tech-savvy, with experience in HRMS/other HR tools preferred.
• Proficient in Microsoft Office, including Excel, Word, PowerPoint, and Outlook.

Job Profile:

Your job role as a HR will be to take care of the regular HR work for an Edtech company. As an HR Generalist, or Human Resources Generalist, you are responsible for completing a variety of tasks to support the daily operations of the HR department. Their duties include comparing HR laws to current policies and procedures, drafting templates for HR documents and working with other members of the department to oversee the hiring and onboarding process for company employees.

Requirements:

1. Spoken English skills should be 8/10 or more.

2. Prior exp as a HR is a MUST. Min 2 years

3. Linkedin and Linkedin Sales Navigator exp is a must

4. Google apps and google drive experience is a must

5. Work hours are 9am to 6pm IST with every other Saturday work.

6. Must have experience in Recruiting as well.

**If you dont meet the above requirements, please dont apply for this job.

Roles and Responsibilities:

An HR Generalist is responsible for creating, updating and applying all HR policies and company guidelines and making sure they adhere to standards and laws initiated by authorities. Some of their typical duties include:

• Work on the open hire requirements based on the business needs
• Calling and scheduling the candidates for the interviews based on the hiring managers availability
• Generating HR documents such as offer letters, appointment letters, and performance appraisals letters.
• Take care of Induction and onboarding along with the all the documentation process and background checks
• Maintaining physical and digital files for employee’s documents and statutory needs.
• Responsible for attendance and leave management.
• Run payroll and process the salary on time
• Creating employee engagement plans, getting necessary budget approval and initiating activities
• Collaborating with outside vendors, upper management and employees to maintain CSR standards conscripted by authorities
• Evaluating employee performance and appraising their pay scale accordingly
• Guiding employees to follow policies and procedures and educate them on a regular basis.
• Conduct exit interviews and make sure employees have a smooth transition.

Location: Domlur, Bangalore

Work hours: Morning Shift India (9:00am-6:00pm)

CTC: As per market

HR Executive responsibilities include:

·       Designing compensation and benefits packages

·       Implementing performance review procedures (e.g. quarterly/annual and 360° evaluations)

·       Developing fair HR policies and ensuring employees understand and comply with them

Job brief

We are looking for an HR Executive to manage our company’s recruiting, learning and development and employee performance programs.

HR Executive responsibilities include creating referral programs, updating HR policies and overseeing our hiring processes. To be successful in this role, you should have an extensive background in Human Resources departments and thorough knowledge of labor legislation.

Ultimately, you will make strategic decisions for our company so that we hire, develop and retain qualified employees.

Responsibilities

·       Design compensation and benefits packages

·       Implement performance review procedures (e.g. quarterly/annual and 360° evaluations)

·       Develop fair HR policies and ensure employees understand and comply with them

·       Implement effective sourcing, screening and interviewing techniques

·       Assess training needs and coordinate learning and development initiatives for all employees

·       Monitor HR department’s budget

·       Act as the point of contact regarding labor legislation issues

·       Manage employees’ grievances

·       Create and run referral bonus programs

·       Review current HR technology and recommend more effective software (including HRIS and ATS)

·       Measure employee retention and turnover rates

·       Oversee daily operations of the HR department

Requirements and skills

·       Proven work experience as an HR Executive.

·       Familiarity with Human Resources Management Systems and Applicant Tracking Systems

·       Experience with full-cycle recruiting

·       Good knowledge of labor legislation (particularly employment contracts, employee leaves and insurance)

·       Demonstrable leadership abilities

·       Solid communication skills

Responsibilities :

• Get involved in the entire customer lifecycle from onboarding through the duration of their subscription period
• Provide product training to enable the customers to realize the potential of Empuls.
• Identify product usage gaps and provide actionable solutions to the customers.
• Build value-based relationships with customers and create Xoxoday champions.
• Conduct Strategic Business Reviews (EBRs and QBRs) to understand customer lifecycle milestones, communicate the value of our product, showcase ROI,
• Drive desired customer outcomes through a consultative approach.
• Identify opportunities for upselling and cross-selling along with the Account Managers.
• Communicate and brainstorm with the product team on customer feedback and help refine the product roadmap.
• Work with the marketing team to execute customer surveys, case studies, etc.
• Optimize existing processes within the company and actively enhance all Customer Success initiatives.
• Drive customer advocacy through reviews, testimonials, and customer meetups; and create a center of excellence within the customer's organization.

Requirements:

• Has relevant 4 to 6 years of work experience in a Customer Success role in a B2B SaaS company
• Hands-on with tools like Pendo, HubSpot, Postman etc.
• Should be open to aligning with the different time zones based on business requirements.
• Showcases exemplary written and verbal communication skills to work with Global Customers.
• Has worked directly with Customers in the Americas or European region.
• Has an exceptional ability to communicate and foster positive business relationships.
• Demonstrates a deep understanding of customers concerns and thoughts regarding the use of products.
• Managed customers across different segments in the past and knows how to manage them differently.
• Exhibits a true passion for customers and for Customer Success.

What can you look for?

This a wholesome opportunity in a fast-paced environment that will enable you to juggle between concepts, yet maintain the quality of content, interact, and share your ideas and have loads of learning while at work. Work with a team of highly talented young professionals and enjoy the benefits of being at Xoxoday.

We are

Xoxoday is a rapidly growing fintech SaaS firm that propels business growth while focusing on human motivation. Backed by Giift and Apis Partners Growth Fund II, Xoxoday offers a suite of three products - Plum, Empuls, and Compass. Xoxoday works with more than 2000 clients across 10+ countries and over 2.5 million users. Headquartered in Bengaluru, Xoxoday is a 300+ strong team with four global offices in San Francisco, Dublin, Singapore, New Delhi.

Way forward

We look forward to connecting with you. As you may take time to review this opportunity, we will wait for a reasonable time of around 3-5 days before we screen the collected applications and start lining up job discussions with the hiring manager. We however assure you that we will attempt to maintain a reasonable time window for successfully closing this requirement. The candidates will be kept informed and updated on the feedback and application status.

Responsibilities

• Operational tasks
• Should be able to work in the US East Time zone idenpendtly 
• Ensure the day-to-day functioning of team members operating hybrid is seamless.
• Ensure all team members are provided with all the necessary software, applications, assets, etc.
• Make co-working arrangements when the need arises
• Find the best options in the procurement of assets, tools, software, and services with regard to quality and cost.
• Take necessary steps to ensure all the operational tasks are undertaken with an eye on quality and value for money.
• IT Support
• Maintain IT software, tools, and applications repository.
• User management with regards to all the required software, tools, and applications generic and project-specific.
• Purchase, renewal, and cancellation of the software, tools, and applications.
• Ensure all the software, tools and applications have the least possible downtime.
• Logistics
• Take ownership of the logistical arrangements for company initiatives, programs or events. 
• Vendor management
• Team Member Engagement
• Initiate, support, or coordinate events that play a role in team member engagement.
• Collaborate with other support teams, technology teams, and other stakeholders in their initiatives. 
• Own the health insurance platform, its user management, team member support, renewal, and cost optimization by ensuring we are getting the best from the vendor.  
• Other 
• Own timely communications to all stakeholders about new initiatives, changes, downtimes, maintenance, etc. 
• Achieve and maintain quality and efficiency in all tasks assigned.
• Align with the company's core values, respect, and adhere to all company guidelines.
• Operate with utmost integrity, behave ethically, and maintain respect for all.  
• Event management

Qualifications

• Bachelor's Degree in Human Resources or related field MBA-IT Systems/Operations, BCA with MBA. 
• Good communication skills
• Any prior experience is good to have
• People-oriented and results-driven
• Working knowledge of Google Workspace, Gmail, Docs, Sheets, Slides, and Drive. 
• Working knowledge of system and data security tools.
• Should be a tech-savvy individual with the ability to learn new tools, software, and applications. Their uses, management, and basic troubleshooting.
• The ability to work as part of a team.
• Resourceful, self-motivated, and proactive.
• Strong analytical and problem-solving skills.
• Excellent administrative and organizational skills.

Candidates should have

• Excellent communication skills
• 2-3 years in any industry with operations execution knowledge
• The ability to work in a demanding startup environment
• Interact with Vendors, customers, and other stakeholders to ensure all bookings are serviced
• Bring on board fresh vendors and increase fleet capacity
• Liaison between vendors and Finance team to ensure invoices are cleared on time
• Followup with the customer immediately after every ride to recover any extras
• Can-do attitude to ensure the entire operations go smoothly.

• Help make company amongst the best seed-stage start-ups to work at
• Design and evolve the company's culture, talent roadmap, and various HR policies
• Source, interview and convert candidates to join the company's high growth environment where the learning curve is steep and work is demanding

Candidate should have:

• 4+ years of HR & recruiting experience in a fast-scaling technology product company
• Have an in-depth understanding of start-up organization design
• Innovative mindset and entrepreneurial approach
• Excellent communication, collaboration, and time management skills
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