About us: GigIndia empowers businesses to scale effectively by providing on-demand work completion at scale via 750,000+ gig workforce across 200+ cities in India. We are dreamers, thinkers and do-ers rolled into one. Together, we are working to solve a billion dollar problem with our unconventional technology. We are focused, guided by our values and driven by our motto to do great work towards our goal of building a boundless future of work. About the role: We are seeking a Field Operations Manager who has a knack for designing and implementation of strategies. You should have good time management skills and be able to work both autonomously and collaboratively with a cross-discipline team of product managers, strategists, business development and marketing managers. Most importantly, directing and supervising field agents to ensure they properly utilize company resources to achieve set objectives. Roles and responsibility - Collaborating with a senior manager to determine and execute project aimed at customer acquisition and service, supply management, operational efficiencies, among others Responsible for the design and implementation of strategies to drive the field operations of a business organization Continuously monitor customer satisfaction level to make sure company operations meet client requirements,be the point of contact to customers for Field Operations The candidate will have to make visits to field and guide the Team leaders as and when required The candidate will have to manage a team with the help of supervisors Analyzing and evaluating performance for field agents Training the team with presentations of strategies and making them understand the process Communicate internal & external customer issues with the operations team and devise ways of improving the customer experience, including resolving problems and complaints Must Have; A minimum of 4 years of work experience with 2+yrs of field experience. A field operations manager should have demonstrated leadership and supervisory skills. Candidate must demonstrate supervisory or managerial skills which incorporate appropriate goal-setting abilities, situational analysis, trend analysis, personnel coaching and development skills, superior communication, and excellent organizational skills Having field agent management experience is a must Nice to have- Well-developed communication skills, both verbal and written. Strong organizational skills to juggle multiple tasks within the constraints of timelines Ability to establish successful working relationships. He/she should be a self-starter and should be able to motivate others to improve their quality of work. Good Problem-solving Skill and strategic solutions to effectively address operational issues Benefits of being part of our amazing team: 1.Freedom to implement your own ideas and coming up with new strategies 2.Lots of in-house training sessions 3.Excellent perks and benefits 4.A pretty unique & competitive culture and a damn cool set of colleagues 5.Lots of ways to have fun!
Position: Operations Manager Domain: US, Healthcare Job Description- Roles & Responsibility You will be responsible for handling multiple processes and LOBs. Duties may include, taking part in planning, organizing and directing the work of leads or others, strategize and drive leads to execute procedures on work received, to estimate time on new jobs received, to check accuracy/quality of classification done, to ensure records are maintained accurately, and to ensure utilization (or related metrics) of team is high. As an operations manager, you would be responsible for managing a team of associates and would have Leads reporting into you. Work with various teams to formulate strategy, seek automation opportunities and leverage technologies. Work with internal teams to develop creative and best-in-class compliance business processes that can scale up.Leverage data to continuously improve. Link all the programs to business metrics and build solutions keeping that in mind. Scale-up team by proper budgeting and co-owning the budget. Attract talent and make right hiring decisions, Onboarding and continuous development of the team and maintain a high delivery bar. Deliver business goals for processes handled. Operational goals for respective business functions measured under Cycle Time/ Productivity/ Quality/ Cost metrics. Mentor and guide lead / Process Expert to manage quality, to improve process efficiency, to minimize variation, and to conceptualize, design & deliver training to the team. Co-owner in the process of budget planning. Directly managed 5 to 6 process leaders, deputy managers and thus indirectly managed at least 200 plus people organization. Possess strong communication and leadership skills Able to work in an ambiguous, dynamic & 'internet-speed' environment with tight deadlines, Have an absolute passion for ensuring a great customer experience Possess exceptional skills in data manipulation and analysisOutstanding attention to detail; Exceptional problem solving & analytical skills Be a self-starter Attention to detail and proven ability to manage multiple, competing for priorities simultaneously Experience in business process improvement Experience & Education Qualification: Existing Experience as a Sr. Operations Manager is a plus. Experience in handling multiple processes and LOBs simultaneously is a plus. Graduation is a must. MBA is a plus. Timings Fixed shift 7:30pm - 4:30am Fixed weekend off. No transportation Looking forward to your response. Regards, Sushmita Gaikwad | HR Executive
GigIndia is a VC-backed high-growth startup that helps large businesses like Swiggy, Amazon, Uber, Paytm to scale faster by leveraging the Gig Economy.Founded in 2017, GigIndia serves 35+ large customers including the likes of Alibaba, Swiggy, Amazon, Xiaomi, Paytm, PhonePe, Uber, NoBroker, etc.Key Repsonsibilities:- Evaluate the submitted work by users for different gigs Contribute operations information and recommendations to strategic plans and reviews Prepare and complete action plans,implementing productivity, quality and customer-service standards Maintain Daily supply chain of resources and communicate with Business Analyst Team for better functioning
We are looking for a highly driven Head of Finance to own the success of our fast-growing organization’s finance department. You have the opportunity to report directly to the Co-founder and put your ideas into action by helping to formulate the financial future of OnlineSales.ai. If you aren’t hungry to learn, grow and do whatever it takes to make a real impact this isn’t the role for you. Our Head of Finance will need to have a hands-on approach and will be directly involved with everything it takes to protect, manage and grow our money. You will also be a key component in our potential future funding rounds, and when also accessing new markets. And make sure you find the appropriate tools to present the data in a way that helps our board and our leadership team make better, more informed decisions. Key Attributes to you'd need to possess- - You should be a Finance Ninja. You live and breathe to analyze data to predict future trends. Brainstorming ways to maximize return on cash keeps you up at night. - Your keen business insight and ability to make sense of complex information allows you to see ahead to future possibilities and create breakthrough strategies. - You’re a systems thinker who lives to streamline operations. You have the ability to see the big picture, zoom in to the details and understand how all of the pieces work together. Your natural knack for connecting the dots helps you systemize operations. - You get sh*t done. You’ve managed small, scrappy teams and aren’t afraid to roll up your sleeves to get the job done. - You’ve mastered the art of communication. You understand how people think and work, and can determine the best way to get things done by speaking their language. Typical work week look like- - Establish a financial strategy and KPI’s that support our company’s strategic vision, business model, goals and financial objectives. - Develop a high-performance financial infrastructure that drives efficiency and accuracy of financial planning and reporting. - Analyze data to understand what's happening in the market; guide financial decisions by playing a strategic role in maximizing return and limiting risk on cash. - Ensure the company is compliant with all tax requirements and authorities, and optimize tax strategies within compliance. - Manage the daily operation of the accounting department, ensuring that all financial and bookkeeping functions are carried out efficiently, accurately and in accordance with best practices. - Oversee employees’ compensation and benefits plans. Our ideal candidate should have: 5+ years of proven financial leadership experience as a Manager or Controller; a CA certification is mandatory. Have helped a tech startup scale from early to a later stage and have gone through at least one fundraising round A keen eye for process improvement, with a strong head for strategy Able to work cross-functionally, with multiple teams & stakeholders Driven and ready for a challenge Technical, detail-oriented mindset, with the ability to analyze and synthesize data Strong communication skills Solutions-oriented & able to problem solve in a high-pressure environment Ability to take on multiple projects simultaneously, while meeting and managing deadlines What you can expect from OnlineSales.ai - Meaningful work. This is not just a job. You can find a job anywhere. This is a place for the bold to get paid to give an sh*t and make a real impact on people’s lives when they need it most. - Be a part of something (really) big. Not just any problem, the ones that are filled with purpose and meaning. This is your chance to be more than a number and make history. - No red tape. Say goodbye to pointless meetings or political hoops to jump through. We’re scrappy, believe in autonomy and empower our teams to do whatever it takes to do the unthinkable. - Learning animal environment. Learn more here than any other place on earth. We make sure you never stop growing and offer an allowance for continued learning. - We ignite the best in you. We exist not only to deliver meaningful innovation but to ignite and inspire the creative problem solver in you. - A creative, come-as-you-are environment. Our team never stops pushing you to be the best that you can be and still makes time to have some fun. If you are an experienced self-starter who works well with little supervision, we would love to chat with you!!
GigIndia is a VC-backed high-growth startup that helps large businesses like Swiggy, Amazon, Uber, Paytm to scale faster by leveraging the Gig Economy.Founded in 2017, GigIndia serves 35+ large customers including the likes of Alibaba, Swiggy, Amazon, Xiaomi, Paytm, PhonePe, Uber, NoBroker, etc.Responsibilities;- Improve operational systems, processes and best practices that guarantee organizational well-being- Contribute towards the achievement of company’s strategic and operational objectives- Cater to clients’ or personnel’s concerns- Leading a team and completing Operations targets- Completing client Requirements and managing the implementation, tracking and measurement of Operations campaigns
Reports To: COO Job Overview: Senior Operations Manager holds responsibility for timely and effective delivery of client projects. Responsibilities and Duties: Strategise end to end execution of gigs from customers Overlook recruitment, training and execution of gigs Lead the team for timely and effective completion of gig Qualifications: Pursuing MBA Strong Leadership Skills Effective Communication Skills Ability to Analyse & Strategise
Onboard Technical Writers and Copywriters. Oversee editorial processes Come up with processes and build a steady flow of content creators Proper accounting to be practised. Cost needs to be optimised towards writer pay. Work towards — Higher content quality & Faster delivery times Delegating projects to Writers, while having the track of all the progress and deadline. Coordinating with Content Managers.