Account Manager

Immediate Hiring for L3 Support Backend .Net Developer Position

Job Description:

We are looking for a proactive and detail-oriented L3 Support Engineer to manage and resolve complex technical issues in our Online Travel Booking Platform. You will act as a bridge between customer support, QA, and development teams, with deep knowledge of application internals, APIs, databases, and cloud environments. Ideal candidates should have hands-on experience in .NET or any other backend stack and should be able to handle critical issues, automate support tasks, and contribute to platform stability.

Key Responsibilities:

1. Investigate and resolve complex issues reported by L1/L2 support or customers in production.
2. Perform deep-dive analysis of application logs, exceptions, database queries, and API interactions.
3. Handle incidents related to booking failures, payment mismatches, GDS/supplier API errors, and latency issues.
4. Coordinate with Engineering teams to identify bugs and ensure timely resolution.
5. Monitor system health, performance metrics, and alerts across services (flight, hotel, payment, user management, etc.).
6. Perform root cause analysis (RCA) and document it with action plans and preventive measures.
7. Build or improve internal tools/scripts to aid in faster triaging and resolution.
8. Own deployment verifications and hotfix validations in staging or production environments.
9. Support business continuity during high-traffic periods (e.g., holiday seasons, campaigns).
10. Maintain a knowledge base of recurring issues, resolutions, and platform behavior.

Required Skills :

Join us in our mission to inspire travellers and create unforgettable experiences! If you have the skills, experience, and enthusiasm to excel in this role, we'd love to hear from you.

3–6 years in Application Support / L3 Support / Backend Engineering

1. Strong knowledge of .NET Core / ASP.NET / C#, or any other backend language (Java, Node.js, Python, etc.)
2. Proficiency in debugging distributed systems and analyzing API and application logs.
3. SQL Server, PostgreSQL, or other RDBMS – query optimization, issue tracing.
4. Understanding of RESTful APIs, OAuth, third-party API integration (e.g., GDS, payment gateways).
5. Exposure to Azure / AWS / GCP – especially logging, monitoring, and app services.
6. Experience using tools like Postman, Fiddler, Kibana, Grafana, Azure Monitor, or similar.
7. Knowledge of microservices, CI/CD pipelines, and application containers (Docker, Kubernetes) is a plus.
8. Excellent communication skills to interact with cross-functional teams

• Developing and maintaining server-side network components.
• Collaborating with front-end developers on the integration of elements.
• Designing customer-facing UI and back-end services for various business processes.
• Developing high-performance applications by writing testable, reusable, and efficient code.
• Implementing effective security protocols, data protection measures, and storage solutions.
• Running diagnostic tests, repairing defects, and providing technical support.
• Documenting Node.js processes, including database schemas, as well as preparing reports.
• Recommending and implementing improvements to processes and technologies.
• Keeping informed of advancements in the field of Node.js development.

• At least two years of experience as a Node.js developer.
• Extensive knowledge of JavaScript, web stacks, libraries, and frameworks.
• Knowledge of front-end technologies such as HTML5 and CSS3.
• Superb interpersonal, communication, and collaboration skills.
• Exceptional analytical and problem-solving aptitude.
• Great organizational and time management skills.
• Availability to resolve urgent web application issues outside of business hours.

• Utilize telephone solicitation, electronic and written correspondence and face-to-face meetings as tools in order to reach and exceed the budgeted sponsorship target for each exhibition/event.
• Research and develop a list of potential sponsors for each exhibition/event.
• Research and develop a list of potential exhibitors when required.
• Develop and maintain relationships with existing and potential sponsorship clients.
• Keep precise records of conversations with all clients, sponsors and exhibitors.
• Update the company database as required.
• Invoice sponsors and exhibitors once agreements have been reached.
• Assist in preparing promotional material to advertise sales opportunities.
• Delegate administrative functions to assistants when possible.
• Experience in International voice process in sales will be an added advantage.

• Mandatory skills -PHP Experience.
• Experience in web application development and web developer.
• Good Knowledge of PHP, MySQL, jQuery, Javascript, HTML5, CSS3, XML
• Good debugging skills .
• Expertise in MVC Frameworks and good technology exposure of CI/Larvel frameworks added advantage.

We at Kunato, a New York-based IT startup, are looking for a Head Product Design who can lead our UI/UX efforts.

The ideal candidate is a leader, self-motivated, organized, and creative individual who welcomes the challenges of designing products from scratch. You will be planning, designing, strategizing, doing market research, and collaborating with the product, and tech team to showcase the best design for our product suites. This is a unique opportunity to leading the creative vision not just for the design team but for the entire organization.

What would you be working on?

• As a Head UI/UX Designer at Kunato, you will work closely with Product Managers, Engineers and Business Development to understand the problem statement and design end-to-end solutions that can be iterated upon and scaled.

• You will help develop design requirements and deliver product features that are intuitive, accessible, and easy to use that could potentially reach millions of people around the world.

• You will rely on user-centered design principles to produce high-quality visuals — from concept to execution — across mobile and web. You’ll be leading your design team to constantly refine the design language and create innovative, great-looking products that people love to use.

What are we looking for?

• Practical experience or a Bachelor's degree in Human-Computer Interaction, Design, UX, or a related discipline.
• 4+ years of industry experience.
• Ability to deliver end-to-end design from concept to launch and iterate after user research.
• Track record in collaborating with Product Managers and Engineers to design and launch new product features.
• Previous experience leading the designs at a product-based company coupled with hands-on design experience is a must-have.
• Comfortable using Figma and its features and a good understanding of design systems
• A portfolio with good design rationale and visual design skill
• Strong oral and written communication skills; extreme attention to detail
• Must have prior work-from-home experience and is comfortable in the remote working setup
• Must be time-flexible and willing to extend hours as needed

If you can work in a fast-paced environment, love the UX/UI role from research to the actual design and testing, can communicate clearly and effectively your design rationale, can work comfortably from home, can attend sprint planning, and enjoy working remotely with other designers, developers and product managers (in the same and different time zones)and if you love the challenge of revolutionising the digital content space- then this can be your new long term job.

Roles and Responsibilities

• Develop and manage highly trafficked, highly scalable web properties with PHP5 using Laravel/ZEND CodeIgniter/Yii/Symfony framework.
• Understand the specifications to define system requirements.
• Collaborate and communicate project updates and progress to team members and clients.
• Analyze, design, code, debug, test, document and deploy changes to the system.

Looking for a dynamic go-getter attitude UI developer with at least 3+ years of product development experience in building great UI with neat code.

RESPONSIBILITIES
Product design and development
Work on different areas of the platform
Build, optimise and enhance the UI performance

• 3+ years of experience in product development
• Experience with Angular 2+, Ionic 3+ is must
• Working with RESTful web services within web applications
• Should be comfortable working with git
• Should enjoy hacking things together to create a proof of concept, but always good at quality production code
• Capable of executing tasks with minimal guidance

Desired Candidate Profile

• 1- 2 Years of experience
• Good communication skills