Operations Manager

Hiring Now: International Voice Process (Entry-Level – Night Shift) 🌙

📍 Location: Kolkata (Work from Office)

🕐 Shift: Night Shift | 5 Days a Week

💼 Role: International Voice Process (Inbound)

👥 Open to: Freshers & Experienced Professionals (0–4 years)

💡 What We're Looking For:

Excellent communication skills in English

Willingness to work night shifts

Positive attitude and eagerness to learn!

💸 Salary & Incentives:

Experienced: Up to ₹35,000/month(negotiable)

Incentives: Up to ₹6 Lakhs based on performance

Daily Incentives!

🎁 Perks & Benefits:

Salary credited on the 1st of every month

Unlimited monthly incentives

24 paid leaves + 15 Comp Offs

Birthday Leave (or double pay if you choose to work)

Fast-track career growth opportunities

📞 Ready to Apply? Contact us today!

📱 Call/WhatsApp: eight zero one six zero nine nine seven eight eight

• Lead the end-to-end product lifecycle, from conceptualization to delivery, for next-gen AI solutions on our codeless platform
• Collaborate closely with cross-functional teams, including engineering, design, and marketing, to define product requirements and roadmap.
• Conduct market research and analysis to identify emerging trends, customer needs, and competitive landscape in the AI and software industry.
• Prioritize features and enhancements based on business objectives, user feedback, and technical feasibility.
• Track and analyze key performance indicators (KPIs) to measure product success and iterate on strategies for continuous improvement.
• Act as a subject matter expert for the product, providing guidance and support to internal teams and external stakeholders.
• Assist in the identification and implementation of process improvements to optimize project delivery and efficiency.
• Communicate project progress, findings, and recommendations to stakeholders through reports, presentations, and meetings.
• Work closely with mentors and senior team members to enhance technical skills and knowledge in AI and software development.

Responsible for disposal of trash, waste, and other disposable material. Monitoring the use of equipment and supplies within the office. Dealing with queries or requests from the visitors and employees. Coordinating the maintenance and repair of office equipment.

Job Brief:

You'll be joining Mindtickle’s InfoSec and Compliance team, which is responsible for various functions related to Security, Privacy, and Compliance around Mindtickle's rapidly growing cloud platform. You'll play a crucial role in all our compliance & information security initiatives, including but not limited to those arising from regulations (e.g., GDPR, CCPA, UK DPA 2018, FINRA), audit requirements (e.g., SOC 2, HIPAA), and customer/ prospects requests (typically large enterprises).

As Data Privacy & Compliance Manager, you will champion the highest data privacy standards and drive forward compliance across all of Mindtickle. Crucial to this role will be an expert knowledge of international data protection laws and a proactive and pragmatic approach towards data privacy and compliance. 

Key Responsibilities:

• Act as the single point of contact for all privacy-related topics, including communication with customers and prospects, including RFPs, emails, or privacy calls

• Closely working with the internal legal team and external legal counsel to support the review of third parties/customer data processing addendums (DPAs), standard contractual clauses, contracts, and other data protection agreements

• Maintain the data protection terms agreed with customers in a contract management software

• Perform due diligence of new third parties and periodic risk review of existing third parties, including processes around sub-processors

• Support in other industry compliance projects such as ADA, Section 508, WCAG, FINRA, 21 CFR Part 11, etc.

• Lead the assessment of new legislation or other regulatory changes (GDPR, CCPA, UK DPA 2018, LGPD, PIPEDA, Swiss FDAP) and make recommendations as necessary to ensure that risks are mitigated as well as ongoing compliance

• To work flexibly and collaboratively across all teams in the organization while driving privacy & compliance-related projects, including sales, customer success, product, and engineering

• Own internal and external privacy audit projects, including planning, scoping, need analysis, ongoing project management, and communications with all relevant stakeholders

• Onboard privacy solutions, design, build and deploy data privacy programs on the solutions to ensure compliance with privacy requirements

• Maintain Records of Processing Activities (ROPA) and ensure Privacy By Design for new features/changes in the platform

• Undertake all other reasonable and related tasks associated with this role
  
  

Desired Qualification:

• 5-10 years of experience in data privacy and compliance, with exposure to cloud software platforms

• Extensive experience in data protection and knowledge of relevant legislation, including GDPR, Standard Contractual Clauses, Transfer Impact Assessment, CCPA, UK DPA 2018, LGPD, PIPEDA, Swiss FDAP, etc.

• Certifications such as CIPP/E, CIPP/US, CIPM, CIPT, etc., are preferred

• Specialist knowledge in a relevant area, e.g., data security and individual rights requests

• Excellent communication, interpersonal, project management, and issue resolution skills

• Excellent analytical skills, organizational skills, ingenuity, and the ability to work as part of a team

• Experience in managing privacy audits and risk management processes

• Demonstrated ability to learn quickly, take the initiative, and drive complex projects

S/he will be responsible for complete react-native development and collaborate as required with product management and user experience teams. ● S/he will architect and design product features with a focus on maintainability, extensibility, scalability, and lowest operational cost. ● S/he will be responsible for undertaking proof-of-concept work where required. ● S/he will be responsible for coding and implementing features with very high coverage of unit tests and component tests ● S/he will be responsible for managing a team of android/reactive native developers, and perform design and code reviews. ● S/he will continuously discover, evaluate, and implement new technologies to maximize development efficiency What are we looking for? ● S/he must have experience in delivering projects using react native ensuring performance, quality, and responsiveness of applications ● S/he must have strong design and programming skills in Kotlin, JavaScript, Typescript, react components, Android SDK, Android Studio, SDK, RXJava, HTML5, CSS3, JS, RWD and other mobile frameworks and /or accelerators. ● S/he must have experience with offline storage, multi-threading, performance tuning, memory tuning and RESTful APIs to connect Android applications to back-end services ● S/he must have experience with Model-View View-Model, Model View Presenter software architecture, retrofit, and dagger among others

● S/he must have unit-testing the code for robustness, including edge cases, usability, and general reliability. ● S/he must have experience in mobile analytics. ● S/he must have experience in designing, optimizing and integrating business processes across disparate systems and mobile technologies.

Good-To-Haves / Desired Qualifications

● It would be good if, s/he has the ability to multi-task, prioritize, be attentive to detail, have an eye for design, think logically, organize and communicate coherently. ● It would be good if, s/he is fast paced, collaborative / team player, performance-driven and self-motivated ● It would be good if, s/he is curious, analytical, a problem solver and has logical reasoning.