Operations Manager

Key Responsibilities:

• Own production operations for AWS-based microservices platforms

• Lead incident triage (P1/P2), root cause analysis, and post-incident reviews

• Build and optimize workflows in Jira Service Management (or similar ITSM tools)

• Automate ticket routing, triage, and SLA tracking

• Perform hands-on debugging using Dynatrace, AWS CloudWatch, logs, and tracing tools

• Understand and diagnose issues across application, infrastructure, and networking layers

• Mentor and guide junior/intermediate full-stack engineers with a strong support mindset

• Improve logging, monitoring, observability, and operational readiness

• Design and operate virtual and omni-channel support agents (chat, voice, AI-driven workflows)

• Leverage AI/agentic tooling to improve triage, summarization, runbook generation, and operational automation

Required Skills & Experience:

Mandatory Experience

Strong hands-on experience with

o AWS (compute, networking, IAM, monitoring)

o Microservices architecture

o Dynatrace (or equivalent APM)

• Proven experience managing or operating support-focused engineering teams

• Experience leading production incident response

• Deep understanding of distributed systems and cloud-native infrastructure

• Experience with Jira Service Management or similar ticketing platforms

Ideal Profile

• Technically credible and calm under pressure

• Strong ownership mentality

• Comfortable in logs, dashboards, and light code debugging

• Process-driven but pragmatic

• Passionate about reliability, automation, and AI-driven operations

Soft Skills:

•Excellent communication and stakeholder management skills.

•Strong analytical and problem-solving mindset.

•Ability to mentor junior engineers and foster team cohesion.

Why Join Us:

•Opportunity to work on cutting-edge projects with modern tech stacks.

•Collaborative and innovative team culture.

•Growth-oriented environment with continuous learning opportunities.

Content Strategist / B2B Content Marketer

EXPERIENCE : 3 - 5 Years

As we expand our marketing efforts, we’re looking for a Content Strategist / B2B Content Marketer who can translate complex ideas into powerful stories that resonate with our ideal customer profile and fuel our demand generation efforts.

Role Summary:

We are looking for a strategic content marketer who can craft high-value content that is aligned with our ICP and demand generation goals. You will own the planning, development, and optimization of thought leadership content that drives awareness, engagement, and leads.

Roles & Responsibilities:

●      Research, write, and optimize blogs, eBooks, whitepapers, reports, and other long-form content.

●      Collaborate with SEO & design to ensure content is both discoverable and visually engaging.

●      Develop monthly content calendars aligned with campaigns, ICP, and lead lifecycle.

●      Ghostwrite or support director-level content (LinkedIn posts, interview-style articles, etc.).

●      Contribute to newsletters, landing pages, and social copy as needed.

●      Maintain quality, originality, and consistency across all formats.

Must have skills:

●      3-5 years of experience in B2B content marketing or content strategy.

●      Strong storytelling and writing skills with a portfolio of long-form content and campaign-driven copywriting.

●      Understanding of SEO, content funnels, and ICP-based content planning.

●      Comfortable collaborating with designers and subject matter experts.

●      Self-starter with a proactive mindset and the ability to work in a fast-paced, high-growth environment.

Good to have skills:

●      Experience in IT services or SaaS domain.

Position Description:

Our Market Research firm needs an experienced Inside Sales Specialist to join our team. The incumbent will work with our Sales team to reach out to business stakeholders over email, phone and other platforms. We are looking for a smart-working dedicated individual to join our team.

Responsibilities:

• Source new sales opportunities through inbound lead follow-up and outbound cold calls and emails
• Understand customer needs and requirements
• Route qualified opportunities to the appropriate sales executives for further
• development and closure
• Close sales and achieve quarterly quotas
• Research accounts, identify key players and generate interest
• Maintain and expand your database of prospects within your assigned territory
• Team with channel partners to build pipeline and close deals
• Perform effective online demos to prospects
• Document all pertinent customer information and conversations in HubSpot

Requirements:

• Bachelor's degree
• Proven inside sales experience in a SaaS preferably in market research company
• Proficient in using MS Office
• Excellent interpersonal and communication skills
• Ability to perform under pressure in fast paced start-up environment 

Roles and Responsibilities

• PHP and WordPress development, WordPress CMS Installation, theme customizations.
• Handle Team of developers
• Responsible for plugin development, theme integration.
• Responsible for handling a project independently.
• Developing requirements & planning documentation considering the WordPress framework.
• Customizing and publishing content using existing WordPress themes.
• Collaborate with the designing and programming team.
• Communicating with and managing multiple clients.
• Proactively review WordPress components, widgets, and plugins to keep all solutions at the cutting-edge and maintain security.
• Developing, maintaining and optimizing secure, reusable and scalable websites.
• Work closely with Project Managers and other members of the Development Team to develop detailed specification documents with clear project deliverables and timelines, and to ensure timely completion of deliverables.
• Communicate to the Project Manager with efficiency and accuracy of any progress or delays Engage in outside-the-box thinking to provide high value-of-service to the clients.

Ideal skills and experience required

• min. 1-2 years experience in PHP and WordPress development, WordPress CMS Installation, theme customizations.
• Leadership quality to run the tech team on website on WordPress, UIs and technical efficiency towards improving and tracking the faults on daily basis and resolving abilities
• Projection towards campaigns from the technical (website) point of view
• Experience of at least 2 international projects.
• Ability to work in an Agile /SCRUM environment.
• Should have problem-solving, prioritizing tasks, and multi-tasking abilities
• Knowledge of consuming and creating Web Services is a plus.
• Good time-management skills.
• Great interpersonal and communication skills.
• Should possess strong knowledge of SEO, Secure sites, WordPress, Web Design
• Good knowledge of WordPress development and life cycle (theme hierarchy, plugins, etc.
• Strong understanding of PHP back-end development. Experience in front-end technologies like HTML5,CSS3,Bootstrap4,JavaScript,PHP.
• Basic Knowledge of Core PHP, MySQL Database.
• Experience in designing and developing responsive design websites.
• Ability to understand CSS changes and their ramifications to ensure consistent style across platforms and browsers

• Developing new user-facing features using React.js
• Building reusable components and front-end libraries for future use
• Translating designs and wireframes into high quality code
• Optimizing components for maximum performance across a vast array of web-capable devices and browsers

Responsibilities

Design Develop and maintain web functionalities

Work with Tech Lead to propose a technical solution

Liaise with designer to implement the UI/UX elements for web and mobile interfaces

Troubleshoot production problems and provide user support.

Design and conduct tests:

• Integrate multiple systems from different vendors with seamless data flow
• Investigate new technologies and continue to update your technical skills
• Write well-structured and testable code following the set guidelines

Requirements

Degree in IT or equivalent

More than 3 years of web-based application development experience in PHP.

Strong knowledge of PHP web frameworks: CodeIgniter, Laravel, Bootstrap, AngularJs, Angular Material, Symphony, Zend, Cake and Flask.

Languages

PHP, JavaScript, HTML, CSS, Python.

Databases: MySql

Operating Systems: Ubuntu, Windows and Macintosh.

Others: jQuery, AJAX, JSON, Celery, Git, API, AWS, Facebook API, Twitter API, Google API,PayPal Integration, nginx, Apache,AmCharts, Mpdf and PhantomJs.

Mandatory:

Strong knowledge in Continuous Integration/Continuous Delivery tools, e.g. Jenkins

Strong knowledge in planning for testing strategy, test suites and test cases.

Proficient understanding of code versioning tools (e.g. Git)

Understands web trends, including social media integration and the impact of the growth of mobile/tablet browsing

More than 3 years of web service (REST, SOAP) and API development and management

Strong Knowledge of security standards and techniques for web applications

Strong technical knowledge in software development methodologies, design patterns and implementation

Proven ability to carry a feature from start to finish, including prototypes, design specifications, constructive coding, unit testing and problem resolution

Preferred

Strong in SQL & PL/SQL and have good working knowledge on the relational database(s) (MySQL)

Experience With Selenium Web, Appium, Endtest.io Automated Regression Tools

Advantage

Experience with other server-side stacks (Node.js, Python, Java etc.) a plus

Experience developing native or hybrid mobile applications for IOS and/or Android a plus

Experience in the development and production of standards-based websites using HTML/5, CSS/3, JavaScript, jQuery, AJAX, JSON across multiple browsers a plus