Operations Manager

About MyOperator:

MyOperator, India's leading cloud communication platform, is expanding its reach, and we're looking for a driven individual to lead our channel sales efforts.

MyOperator empowers over 12,000 businesses globally with seamless cloud telephony and WhatsApp solutions, including IVR, call management, virtual numbers, and robust CRM integrations. We are ranked #1 in India's Call + WhatsApp Matrix, helping businesses streamline communication, boost sales, and enhance customer experience. Join our ambitious team and play a pivotal role in our continued success!

Are you a results-driven and organized professional looking to take ownership of operational excellence? We are seeking an Executive - Operations and Admin to lead and strengthen our backend operations across telecom, data center, and vendor management domains. You will play a key role in optimizing resources, improving vendor performance, and driving operational strategies to support business growth.

Key Responsibilities:

• Conduct end-to-end procurement management of telecom resources, ensuring cost efficiency and service quality through strategic vendor partnerships.
• Manage data center operations by coordinating resource procurement, monitoring performance, and recommending improvements for scalability and resilience.
• Develop and implement vendor management strategies, including vendor evaluation, negotiation, onboarding, and performance review frameworks.
• Oversee and enhance technical troubleshooting processes related to assets and server infrastructure, ensuring minimal downtime and proactive maintenance planning.
• Handle and analyze internal and external operational queries received via the ticketing system, identify recurring issues, and propose process improvements.
• Streamline day-to-day administrative operations, propose SOPs, and ensure adherence to organizational standards for operational excellence.
• Support management in operational planning, vendor audits, and cost optimization initiatives.
• Collaborate with cross-functional teams to forecast operational requirements and align resource planning with organizational goals.
• Collect, organize, and prepare data from various internal and external sources based on requirements shared by the Management. Support decision-making through accurate data reporting and preparing dashboards.

Preferred Skills:

• Strong vendor management and negotiation skills.
• Ability to design and optimize operational workflows.
• Analytical mindset with a focus on process improvement.
• Technical knowledge of telecom and data center infrastructure.
• Proficiency in ticketing and reporting tools.

Skills:

• Strong oral and written communication.
• Proficiency in MS Office (Excel, Word, PowerPoint).
• Working knowledge of Google Data Studio, AWS QuickSight, or similar tools.
• Analytical mindset with ability to handle operational data.
• Vendor management and resource planning skills.
• Excellent networking, interpersonal, and resource management skills.

Experience: 3-5 year in backend operations.

Location Requirement: Candidates must be from Delhi/NCR only.

Work Environment:

• Work-from-office only, based in Noida, Sector 2.
• Willing to work flexible hours and roster-based timings (including Sundays).
• 6-day workweek.
• Availability to travel to data centers in different cities of India as needed.

Benefits

• Growth Opportunity: Strong potential for elevation to higher responsibilities, subject to performance.
• Work Benefits: Laptop and mobile reimbursements.

Key Responsibilities

1. Sourcing and Procurement

• Identify, evaluate, and onboard suppliers and vendors for various products and services
• Compare suppliers based on pricing, quality standards, delivery timelines, and reliability
• Negotiate contracts, pricing, payment terms, and delivery conditions to achieve cost efficiency

2. Purchase Order Management

• Prepare and issue purchase orders with accurate specifications, quantities, and delivery schedules
• Track purchase orders and follow up with suppliers to ensure on-time delivery
• Coordinate with internal departments to align procurement requirements
• Resolve discrepancies related to purchase orders, invoices, and deliveries

3. Inventory Management

• Monitor inventory levels to ensure uninterrupted operations
• Coordinate with warehouse and logistics teams for timely stock replenishment
• Assist in inventory planning to minimize excess stock and avoid shortages

4. Supplier Relationship Management

• Develop and maintain strong, long-term relationships with suppliers and vendors
• Address supplier performance issues, quality concerns, and delivery delays
• Conduct regular supplier performance reviews

5. Compliance and Documentation

• Ensure all procurement activities comply with company policies, procedures, and statutory regulations
• Maintain accurate records of purchases, supplier contracts, pricing, and procurement documentation
• Support audits and internal reviews by providing required procurement data

Skills and Qualifications

Required Qualifications

• Proven experience in the Purchase/Procurement field or a similar role, preferably in a relevant industry
• Strong understanding of procurement processes, policies, and best practices
• Excellent negotiation, communication, and interpersonal skills
• Strong analytical, problem-solving, and decision-making abilities
• Proficiency in MS Office (Excel, Word, Outlook)
• Hands-on experience with ERP systems for purchase and inventory management

Preferred Skills

• Ability to manage multiple priorities in a fast-paced environment
• Strong coordination skills with internal teams and external vendors

JOB DETAILS:

Job Role: Procurement Manager

Industry: FMCG

Function: Procurement & Supply chain Management

Work Mode: ONSITE

Working Day: 5

Salary: Best in Industry

Experience: 7-10 years

Location: Gurgaon

Required Skills: Handling Procurement

Criteria:

• Proven experience in procurement within Cosmetics, Baby Care, or Personal Hygiene categories
• End-to-end procurement ownership (raw materials, packaging, finished goods)
• Strong experience in vendor sourcing, evaluation, onboarding, and negotiations
• Ability to manage pricing, MOQs, lead times, credit terms, and SLAs
• Hands-on experience in cost optimization and supplier consolidation
• Strong knowledge of quality, compliance, and regulatory standards (BIS, FDA, ISO, GMP)
• Strong capability in costing, BOMs, MIS, procurement KPIs, and analytics
• Excellent stakeholder management across supply chain, R&D, and marketing

Preferred but Expected 

• Experience in D2C or new-age startup environments
• Exposure to fast-paced, scale-up operations
• Experience managing inventory planning and obsolescence control

Description

Job Title: Procurement Manager – Cosmetics, Baby Care & Personal Hygiene

Role Overview

We are looking for a Procurement Manager with strong experience in Cosmetics, Baby Care, and Personal Hygiene categories, preferably from new-age D2C startups. The role will manage end-to-end procurement, vendor partnerships, cost optimization, and compliance, supporting fast-paced product launches and scale-up operations.

Key Responsibilities

Strategic Sourcing & Procurement

• Lead end-to-end sourcing of raw materials, packaging, and finished goods

• Develop agile procurement strategies aligned with D2C business models

• Identify, evaluate, and onboard manufacturers, formulators, and packaging vendors

• Drive cost optimization, negotiations, and supplier consolidation

Vendor & Contract Management

• Negotiate pricing, MOQs, lead times, credit terms, and SLAs

• Manage long-term supplier relationships and performance metrics

• Draft and manage vendor contracts and rate cards

• Handle escalations and supply risks in high-growth environments

Quality, Compliance & Regulatory

• Ensure compliance with cosmetic, baby care, and hygiene regulations (BIS, FDA, ISO, GMP, etc.)

• Coordinate with QA/QC teams for audits, approvals, and quality assurance

• Ensure all regulatory documentation is maintained and audit-ready

Planning, Inventory & NPD Support

• Collaborate with demand planning, supply chain, R&D, and marketing teams

• Support New Product Development (NPD) sourcing and rapid launch timelines

• Maintain optimal inventory levels while minimizing excess and obsolescence

Costing, MIS & Analytics

• Prepare cost sheets, BOMs, and vendor benchmarks

• Track savings, procurement KPIs, and supplier performance

• Present regular MIS and insights to leadership

Key Responsibilities:

Procurement Management

• Oversee and manage the procurement of raw materials and packaging materials for cosmetic production.
• Identify, evaluate, and establish strong relationships with new and existing suppliers.
• Negotiate contracts, pricing, and terms to ensure cost-effectiveness without compromising quality.
• Ensure timely delivery of materials to maintain seamless production schedules.
• Conduct market research and attend trade fairs/exhibitions across India to source innovative products and stay updated on industry trends.

Production Coordination

• Collaborate with production teams to ensure availability of materials for efficient manufacturing.
• Develop and implement production schedules, optimizing processes to enhance efficiency and minimize waste.
• Coordinate with supply chain and logistics to ensure smooth material flow and inventory management.

Research and Development Support

• Work with the R&D team to identify and procure suitable raw materials for new product formulations.
• Stay updated on emerging trends in cosmetics and skincare to support innovation and development.

Quality Assurance

• Ensure that procured materials meet regulatory and company quality standards.
• Work closely with the quality control team to address any quality issues and implement corrective actions.

Budgeting and Cost Management

• Perform cost-benefit analyses to optimize spending and secure the best value.
• Conduct forecasting and variance analysis to align procurement with financial goals.
• Review and approve expenses related to procurement, ensuring adherence to budgetary constraints.

Team Collaboration

• Collaborate with cross-functional teams, including production, quality assurance, and supply chain, to meet organizational goals.
• Actively participate in team meetings, contributing insights and recommendations for improvement.

Qualifications & Skills:

• Education: Bachelor’s degree in Pharmacy, Chemistry, Chemical Engineering, Cosmetology, or a related field.
• Experience: Minimum of 2-3 years in procurement in the cosmetics, beauty, or skincare industry.
• Strong knowledge of raw material and packaging material procurement.
• Proficiency in production scheduling, market research, and supplier negotiations.
• Excellent communication and interpersonal skills for effective vendor and team collaboration.
• Detail-oriented, with strong organizational and multitasking abilities.
• Proficiency in data analysis and reporting.
• Familiarity with regulatory requirements and industry standards in cosmetics production is an advantage.

Procurement Management

• Oversee and manage the procurement of raw materials and packaging materials for cosmetic production.
• Identify, evaluate, and establish strong relationships with new and existing suppliers.
• Negotiate contracts, pricing, and terms to ensure cost-effectiveness without compromising quality.
• Ensure timely delivery of materials to maintain seamless production schedules.
• Conduct market research and attend trade fairs/exhibitions across India to source innovative products and stay updated on industry trends.

Production Coordination

• Collaborate with production teams to ensure availability of materials for efficient manufacturing.
• Develop and implement production schedules, optimizing processes to enhance efficiency and minimize waste.
• Coordinate with supply chain and logistics to ensure smooth material flow and inventory management.

Research and Development Support

• Work with the R&D team to identify and procure suitable raw materials for new product formulations.
• Stay updated on emerging trends in cosmetics and skincare to support innovation and development.

Quality Assurance

• Ensure that procured materials meet regulatory and company quality standards.
• Work closely with the quality control team to address any quality issues and implement corrective actions.

Budgeting and Cost Management

• Perform cost-benefit analyses to optimize spending and secure the best value.
• Conduct forecasting and variance analysis to align procurement with financial goals.
• Review and approve expenses related to procurement, ensuring adherence to budgetary constraints.

Team Collaboration

• Collaborate with cross-functional teams, including production, quality assurance, and supply chain, to meet organizational goals.
• Actively participate in team meetings, contributing insights and recommendations for improvement.

Qualifications & Skills:

• Education: Bachelor’s degree in Pharmacy, Chemistry, Chemical Engineering, Cosmetology, or a related field.
• Experience: Minimum of 2-3 years in procurement in the cosmetics, beauty, or skincare industry.
• Strong knowledge of raw material and packaging material procurement.
• Proficiency in production scheduling, market research, and supplier negotiations.
• Excellent communication and interpersonal skills for effective vendor and team collaboration.
• Detail-oriented, with strong organizational and multitasking abilities.
• Proficiency in data analysis and reporting.
• Familiarity with regulatory requirements and industry standards in cosmetics production is an advantage.

About the Client

Our client is a renowned luxury interiors brand recognized for crafting bespoke, high-end designs and delivering timeless, elegant living spaces. With a reputation for precision and excellence, they continue to set benchmarks in the premium interiors industry.

We’re Hiring – Purchase Manager(Interiors)

We have 1 open position for a dynamic Purchase & Vendor Management Professional in the interiors industry.

Working Days: Tuesday–Sunday (Monday Off)

Key Responsibilities

• Estimation & Coordination: Work with interior designers to prepare BOQs, cost estimations, and provide market/vendor insights.
• Quotation Management: Source multiple quotations, prepare comparative statements, and support management in decision-making.
• Negotiations & Approvals: Negotiate with vendors on pricing, delivery, and payment terms. Manage approvals, contracts, and POs.
• Vendor & Material Management: Build and maintain a strong vendor network, ensure timely delivery, and resolve quality or billing issues.
• Cost Control & Compliance: Monitor material usage, ensure budget compliance, and adhere to procurement policies.

Skills & Requirements

• Strong knowledge of interior materials, BOQs, and cost estimation
• 4–8 years’ experience in procurement/vendor management (interiors or construction)
• Excellent negotiation, vendor management and documentation skills
• Proficiency in MS Excel / ERP tools

Key Responsibilities:

• Identify, contact, and manage vendors to ensure timely procurement of materials.
• Generate and process Requests for Quotations (RFQs); coordinate vendor confirmations and responses.
• Create and manage Purchase Orders (POs) and Proforma Invoices (PIs) with accuracy.
• Monitor inventory levels and coordinate material availability to prevent shortages or excess.
• Maintain accurate documentation of procurement records—contracts, invoices, delivery notes, and orders.
• Conduct quality checks during incoming inspections to ensure material compliance and standards.
• Coordinate with vendors for quality certificates, compliance documents, and regulatory adherence.
• Collaborate closely with internal engineering, production, and finance teams to align procurement activities with project goals.

• 3+ years experience in strategic sourcing, supply chain management or supplier management
• Bachelor’s degree - BE/ BTech
• Experience in supplier negotiations
• Understanding technical requirements and translating them to business/ sourcing parameters is a must
• Smart, creative thinker and problem-solver, fast learner, with demonstrated initiative
• Willingness to adapt to fast changing situations encountered in startups
• Strong writer and communicator, excellent listener, with superior sales skills and comfort regularly interacting with strangers

• MBA from a reputed college
• Experience in consumer electronics and good understanding of electronics manufacturing
• Prior experience in setting up sourcing programs, supplier management scorecards and dashboards