Operations Manager

About MyOperator:

MyOperator, India's leading cloud communication platform, is expanding its reach, and we're looking for a driven individual to lead our channel sales efforts.

MyOperator empowers over 12,000 businesses globally with seamless cloud telephony and WhatsApp solutions, including IVR, call management, virtual numbers, and robust CRM integrations. We are ranked #1 in India's Call + WhatsApp Matrix, helping businesses streamline communication, boost sales, and enhance customer experience. Join our ambitious team and play a pivotal role in our continued success!

Are you a results-driven and organized professional looking to take ownership of operational excellence? We are seeking an Executive - Operations and Admin to lead and strengthen our backend operations across telecom, data center, and vendor management domains. You will play a key role in optimizing resources, improving vendor performance, and driving operational strategies to support business growth.

Key Responsibilities:

• Conduct end-to-end procurement management of telecom resources, ensuring cost efficiency and service quality through strategic vendor partnerships.
• Manage data center operations by coordinating resource procurement, monitoring performance, and recommending improvements for scalability and resilience.
• Develop and implement vendor management strategies, including vendor evaluation, negotiation, onboarding, and performance review frameworks.
• Oversee and enhance technical troubleshooting processes related to assets and server infrastructure, ensuring minimal downtime and proactive maintenance planning.
• Handle and analyze internal and external operational queries received via the ticketing system, identify recurring issues, and propose process improvements.
• Streamline day-to-day administrative operations, propose SOPs, and ensure adherence to organizational standards for operational excellence.
• Support management in operational planning, vendor audits, and cost optimization initiatives.
• Collaborate with cross-functional teams to forecast operational requirements and align resource planning with organizational goals.
• Collect, organize, and prepare data from various internal and external sources based on requirements shared by the Management. Support decision-making through accurate data reporting and preparing dashboards.

Preferred Skills:

• Strong vendor management and negotiation skills.
• Ability to design and optimize operational workflows.
• Analytical mindset with a focus on process improvement.
• Technical knowledge of telecom and data center infrastructure.
• Proficiency in ticketing and reporting tools.

Skills:

• Strong oral and written communication.
• Proficiency in MS Office (Excel, Word, PowerPoint).
• Working knowledge of Google Data Studio, AWS QuickSight, or similar tools.
• Analytical mindset with ability to handle operational data.
• Vendor management and resource planning skills.
• Excellent networking, interpersonal, and resource management skills.

Experience: 3-5 year in backend operations.

Location Requirement: Candidates must be from Delhi/NCR only.

Work Environment:

• Work-from-office only, based in Noida, Sector 2.
• Willing to work flexible hours and roster-based timings (including Sundays).
• 6-day workweek.
• Availability to travel to data centers in different cities of India as needed.

Benefits

• Growth Opportunity: Strong potential for elevation to higher responsibilities, subject to performance.
• Work Benefits: Laptop and mobile reimbursements.

Key Responsibilities

1. Sourcing and Procurement

• Identify, evaluate, and onboard suppliers and vendors for various products and services
• Compare suppliers based on pricing, quality standards, delivery timelines, and reliability
• Negotiate contracts, pricing, payment terms, and delivery conditions to achieve cost efficiency

2. Purchase Order Management

• Prepare and issue purchase orders with accurate specifications, quantities, and delivery schedules
• Track purchase orders and follow up with suppliers to ensure on-time delivery
• Coordinate with internal departments to align procurement requirements
• Resolve discrepancies related to purchase orders, invoices, and deliveries

3. Inventory Management

• Monitor inventory levels to ensure uninterrupted operations
• Coordinate with warehouse and logistics teams for timely stock replenishment
• Assist in inventory planning to minimize excess stock and avoid shortages

4. Supplier Relationship Management

• Develop and maintain strong, long-term relationships with suppliers and vendors
• Address supplier performance issues, quality concerns, and delivery delays
• Conduct regular supplier performance reviews

5. Compliance and Documentation

• Ensure all procurement activities comply with company policies, procedures, and statutory regulations
• Maintain accurate records of purchases, supplier contracts, pricing, and procurement documentation
• Support audits and internal reviews by providing required procurement data

Skills and Qualifications

Required Qualifications

• Proven experience in the Purchase/Procurement field or a similar role, preferably in a relevant industry
• Strong understanding of procurement processes, policies, and best practices
• Excellent negotiation, communication, and interpersonal skills
• Strong analytical, problem-solving, and decision-making abilities
• Proficiency in MS Office (Excel, Word, Outlook)
• Hands-on experience with ERP systems for purchase and inventory management

Preferred Skills

• Ability to manage multiple priorities in a fast-paced environment
• Strong coordination skills with internal teams and external vendors

Key Responsibilities:

• Estimation & Coordination
• Work closely with interior designers to understand project requirements.
• Assist in preparing BOQs (Bill of Quantities) and cost estimations.
• Provide market rates and vendor inputs during the design stage.
• Quotation Management
• Source multiple quotations for materials, furniture, fittings, and finishes.
• Prepare comparative statements (quotation analysis) for management review.
• Negotiations & Approvals
• Negotiate prices, delivery timelines, and payment terms with vendors.
• Get approvals from management and issue purchase orders.
• Ensure all approvals, contracts, and documentation are properly maintained.
• Vendor & Material Management
• Identify and maintain a network of reliable vendors for all interior categories.
• Coordinate with vendors for timely supply as per project schedule.
• Resolve issues related to quality, billing, or delivery delays.
• Cost Control & Compliance
• Monitor material usage to minimize wastage.
• Ensure purchases are within approved budgets.
• Comply with company procurement policies and quality standards.

Skills & Requirements:

• Strong knowledge of interior materials, BOQs, and cost estimation.
• Ability to collaborate with interior designers and project managers.
• Excellent negotiation, vendor management, and documentation skills.
• Proficiency in MS Excel / ERP procurement tools.
• 8–12 years’ experience in procurement/vendor management in interiors or construction.

Working day - Tue-Sun . Monday off 

About the Role

The Operation Executive is responsible for planning, coordinating, and executing

various events, BTL activities, vendor visits, branding material procurement etc.

ensuring quality execution. This role requires a smart and organized individual who

can manage multiple tasks simultaneously, work under pressure, and deliver

exceptional execution as per SOP.

Key Responsibilities

Event Planning and Coordination

 Collaborate with BD and CS team to understand their event goals, themes,

and requirements.

 Develop detailed plans, timelines, checklists and production schedules.

 Coordinate with vendors, suppliers, and contractors to secure necessary

services and materials.

 Conduct site visits and assessments to ensure venue suitability and ensure

alignment with client expectations.

Logistics Management

 Oversee the setup, execution, and teardown of events and activities, ensuring

all elements are in place and functioning correctly as per SOP.

 Manage logistics, including transportation, accommodation, and catering

arrangements etc.

 Ensure compliance with health, safety, and regulatory standards during all

activities.

Technical Coordination

 Work closely with technical teams to ensure proper setup and operation of

audio-visual equipment, lighting, staging, and other technical aspects.

 Troubleshoot technical issues during events/activities and implement quick

solutions to minimize disruptions.

Budget Management

 Track and manage event/activity and procurement budgets, ensuring all

expenses are tracked and kept within allocated limits.

 Negotiate with vendors and suppliers to secure competitive rates and

optimize costs.

Team Collaboration

 Lead and coordinate event/activity staff, including volunteers, to ensure

smooth execution of event tasks.

 Foster a positive and collaborative team environment.

Client and Stakeholder Relations

 Serve as the on-ground point of contact for clients, providing regular updates

and addressing concerns.

 Maintain strong relationships to ensure client satisfaction and seamless

delivery of requirements.

 Professionally handle client feedback and implement improvements as

needed.

Post-Event Evaluation

 Conduct post-event evaluations to assess event success and identify areas

for improvement.

 Prepare detailed event reports for clients and internal stakeholders.

What We’re Looking For

 1-3 years of experience in event operations, logistics management, or BTL

activity execution.

 Strong organizational and multitasking skills to manage multiple projects

simultaneously.

 Ability to work in a fast-paced, high-pressure, real-time environment.

 Excellent communication and vendor management skills.

 Proficiency in Microsoft Office Suite (Excel, Word, and PowerPoint).

 Problem-solving mindset with the ability to resolve issues efficiently on the

ground.

 Self-motivated, detail-oriented, and capable of working independently with

minimal supervision.

 Must possess a two-wheeler and have a valid driver’s license for local travel.

Procurement Management

• Oversee and manage the procurement of raw materials and packaging materials for cosmetic production.
• Identify, evaluate, and establish strong relationships with new and existing suppliers.
• Negotiate contracts, pricing, and terms to ensure cost-effectiveness without compromising quality.
• Ensure timely delivery of materials to maintain seamless production schedules.
• Conduct market research and attend trade fairs/exhibitions across India to source innovative products and stay updated on industry trends.

Production Coordination

• Collaborate with production teams to ensure availability of materials for efficient manufacturing.
• Develop and implement production schedules, optimizing processes to enhance efficiency and minimize waste.
• Coordinate with supply chain and logistics to ensure smooth material flow and inventory management.

Research and Development Support

• Work with the R&D team to identify and procure suitable raw materials for new product formulations.
• Stay updated on emerging trends in cosmetics and skincare to support innovation and development.

Quality Assurance

• Ensure that procured materials meet regulatory and company quality standards.
• Work closely with the quality control team to address any quality issues and implement corrective actions.

Budgeting and Cost Management

• Perform cost-benefit analyses to optimize spending and secure the best value.
• Conduct forecasting and variance analysis to align procurement with financial goals.
• Review and approve expenses related to procurement, ensuring adherence to budgetary constraints.

Team Collaboration

• Collaborate with cross-functional teams, including production, quality assurance, and supply chain, to meet organizational goals.
• Actively participate in team meetings, contributing insights and recommendations for improvement.

Qualifications & Skills:

• Education: Bachelor’s degree in Pharmacy, Chemistry, Chemical Engineering, Cosmetology, or a related field.
• Experience: Minimum of 2-3 years in procurement in the cosmetics, beauty, or skincare industry.
• Strong knowledge of raw material and packaging material procurement.
• Proficiency in production scheduling, market research, and supplier negotiations.
• Excellent communication and interpersonal skills for effective vendor and team collaboration.
• Detail-oriented, with strong organizational and multitasking abilities.
• Proficiency in data analysis and reporting.
• Familiarity with regulatory requirements and industry standards in cosmetics production is an advantage.

Location = Delhi / Bengaluru

Profile = Assistant Manager / Manager - International & Domestic Sourcing (Metal Scraps). This is an urgent requirement.

Below are strict criterias.

1. Should have 4+ years of experience in international & domestic sourcing / purchasing / procurement of Aluminium / Metal / Alloy Scraps of various kinds i.e; Tense, Troma, TT, Zorba.

2.  Should've travelled to international locations for aforesaid sourcing purpose. (not strict).

• Creating vendor-wise PO based on the total production requirement
• Raising PO to the vendors and following up with them for timely dispatch
• Managing the dispatches and deliveries of the items being ordered to the vendors
• Engaging with the logistics service providers to ensure timely delivery of the goods
• Supervising QC of the items received at factory
• Identifying the gaps in invoice and actual receipt and escalating to senior management
• Identifying new vendors for the required raw materials

Desired Candidate Profile

• Bachelor’s Degree
• Good Hindi speaking skills
• Knowledge in Kannada
• Strong learning and ‘can-do’ attitude
• Experience of working in factory or warehouse
• Good verbal communication skills
• Ability to multi-task 
• Excellent command over MS Excel

• 3+ years experience in strategic sourcing, supply chain management or supplier management
• Bachelor’s degree - BE/ BTech
• Experience in supplier negotiations
• Understanding technical requirements and translating them to business/ sourcing parameters is a must
• Smart, creative thinker and problem-solver, fast learner, with demonstrated initiative
• Willingness to adapt to fast changing situations encountered in startups
• Strong writer and communicator, excellent listener, with superior sales skills and comfort regularly interacting with strangers

• MBA from a reputed college
• Experience in consumer electronics and good understanding of electronics manufacturing
• Prior experience in setting up sourcing programs, supplier management scorecards and dashboards