Category Manager

• 2+ years of hands-on experience in Java development.
• Strong knowledge of Boto3/Boto AWS libraries (Python).
• Solid experience with AWS services: EC2, ELB/ALB, CloudWatch.
• Familiarity with SRE practices and maintenance processes.
• Strong experience in debugging, troubleshooting, and unit testing.
• Proficiency with Git and CI/CD tools.
• Understanding of distributed systems and cloud-native architecture.

What is company looking for:

Company is looking forward to onboard a diligent Full Stack Developer/ Software Engineer to produce scalable software solutions. You’ll be part of a cross-functional team that’s responsible for the full software development life cycle, from conception to deployment. As a Full Stack Developer. you should be comfortable around both front-end and back-end coding languages, development frameworks and

third-party libraries. You should also be a team player with a knack for visual design and utility.

Responsibilities:

1. Work with development teams and product managers to ideate software solutions.
2. Design client-side and server-side architecture.
3. Build the front-end of applications through appealing visual design.
4. Develop and manage well-functioning databases and applications.
5. Write effective APIs.
6. Test software to ensure responsiveness and efficiency.
7. Troubleshoot, debug and upgrade software.
8. Create security and data protection settings.
9. Build features and applications with a mobile responsive design.
10. Write technical documentation.

Requirements:

1. Backend: Scrapy (Python), Spring (JAVA), Laravel (PHP), MySQL, NoSQL, NGINXPlus.
2. Frontend: Angular 5+ Ngrx/store5.
3. nfrastructure: Google cloud platform (App engine, CloudSQL, BigQuery, PubSub,
4. Firebase Hosting), Scrapy Cloud, Pusher.io (WebSockets), Getstream.io, Filestack,
5. Postmark app, AS2Gateway.
6. Tools: Beanstalk app, Postman app, JIRA
7. 6 years proven experience as a Full Stack Developer or similar role.
8. Experience working with service-oriented architectures and web based solutions.
9. Familiarity with common stacks.
10. Knowledge of multiple front-end languages and libraries (e.g. HTML/ CSS, JavaScript, XML,
11. jQuery).
12. Knowledge of multiple back-end languages (e.g. C#, Java, Python) and JavaScript frameworks
13. (e.g. Angular, React, Node.js).
14. Familiarity with databases (e.g. MySQL, MongoDB), web servers (e.g. Apache) and UI/UX design.
15. Experience working on Agile processes (Scrum, Kanban).
16. Experience working on the AWS technologies.
17. Excellent communication and teamwork skills
18. Great attention to detail.
19. Organizational skills.
20. An analytical mind.
21. Degree in B.tech/BE.

We are looking for a Backend developer who is passionate about building end to end applications. 

What you will be doing: 

• Designing and developing scalable applications and takes care of test and deployment as well. 
• Managing individual project priorities, deadlines, and deliverables. 
• Architect and implement software libraries in a multi-cloud environment 
• Design and build a flexible logging, monitoring, and alerting infrastructure 
• Build scalable APIs using python and is familiar with the latest developments in the language 

Skills Required: 

• Expert in Python 3 
• Detailed knowledge of Python web framework Django or Flask (2 to 3 years) 
• Familiarity with some ORM (Object Relational Mapper) libraries, 
• Knowledge of Django REST framework and its concepts like Serializers, Viewsets, Filters, Mixins. 
• Experience with relational databases like PostgreSQL, MySQL 
• Experience with Python libraries like Pandas, Numpy. 
• Experience with databases NoSQL databases like MongoDB, Cassandra, DynamoDB is a big plus 
• Experience with technologies like Celery, Gunicorn, Redis. 
• Knowledge of Computer Science fundamentals in object-oriented design, data structures, algorithm design, problem-solving, complexity analysis, databases, networking, and distributed systems. 
• Experience with working on Linux system, GIT, CI/CD pipelines. 
• Experience in designing scalable architectures to support a data-intensive application. 
• Experience of working with AWS services like EC2, S3, RDS, lambda etc. 
• Previous work experience at a product-based company or startup would be a bonus. 
• Prior experience working in IoT domain or energy sector will be plus. 

Personality traits we really admire: 

• Great attitude to ask questions, learn, and suggest process improvements. 
• Attention to detail and helps identify edge cases. 
• Equal importance to planning, coding, code reviews, documentation, and testing. 
• Highly motivated and coming up with fresh ideas and perspectives to help us move towards our goals faster. 
• Adheres to release cycles and absolute commitment to deadlines. 

Desired Candidate Profile

• 3 years of Inside Sales (CBC selling)- High Ticket Value
• MBA from Tier 1/ 2 colleges preferred
• Good in number crunching
• Analytical bend and strong decision making ability
• Ability to communicate and work together with all stakeholders
• Hunger for growth
• Good experience in App selling    

What you would be expected to do:

• Gather, prioritize and refine requirements while keeping team members well informed
• Create Use Cases, Flow Charts, Mock Screens, PRDs for business requirements, user requirements, functional & non-functional requirements and system requirements
• Rolling out of new products/apps/automations and resolving stakeholder queries/issues
• Automate business processes using tools like Zapier/Google Scripts, other automation tools
• Collaborate with cross-functional groups and assist in the entire product lifecycle from design to development to launch
• Responsible for testing of applications/solutions/web panels at various stages of the lifecycle
• Working with the development team/or independently on integrations (using 3rd party tools to create mobile applications)
• Travel as per company requirement to places including but not limited to Kenya, Uganda, Nigeria, Myanmar and Tanzania

You might be a strong candidate if you:

• The ability to structure and analyze ambiguous problems
• The ability to communicate ideas clearly through workflows, feature descriptions etc.
• Proactive and willingness to get hands dirty
• Attention to detail

What we offer (in addition to compensation and statutory benefits):

• An opportunity to grow as a professional in a dynamic, fast growing, high impact industry; 
• The chance to work in an open minded, collaborative culture surrounded by enthusiastic Greenlighters who are driven by the challenge of continuously innovating and growing a smart, sustainable business with profound impact on the world 
• A truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds 
• Structured, tailored learning and development programs that help you become a better leader, manager, and professional through the Greenlight Academy

Call Reception and Ticket Logging: Responsible for:

• Ensuring calls are answered professionally
• Ensuring that the relevant information is collected from the customer
• Ensuring that the correct level of priority is agreed with the customer
• The company reference number is provided to customer and customer reference number, where applicable is supplied to the Company
• Ensuring that the ticket is assigned to the correct engineer
• Ensuring that the engineer is aware that there is a new ticket assigned to their queue

SLA Management: Responsible for:

• Ensuring that appropriate attention is paid to P1s
• TPMs engaged immediately for engineer dispatch to the site where applicable
• The customer is forwarded to an engineer for a possible remote fix
• Ensuring that all tickets are managed in line with SLAs

Jeopardy Management: Responsible for:

• Ensuring that the ticket is managed in line with Company’s jeopardy management process

Escalation Management: Responsible for:

• Ensuring that the ticket is escalated appropriately in line with Company’s escalation process
• Provide 1st line escalation to customers and channels (referring to Jeopardy and Escalation Manager)
• Provide 1st line escalation into TPM (referring to Jeopardy and Escalation Manager)
• Responsible for advising Service Centre Manager of any missing information in the knowledge database

Communication Responsible for:

• Customer Communication
• Ensuring that the customer is updated regularly throughout the duration of the ticket
• Ensuring the quality of ticket input is of a high standard
• Ensuring that key internal contacts are advised of any issues
• Responsible for reading, understanding, and complying with Company’s Information Security policies.

FORMAL EDUCATION AND TRAINING

• Educated to an A-level minimum, with higher education qualification (degree or equivalent preferred). Alternatively, relevant and proven Industry experience would be accepted
• Industry or relevant business qualifications and accreditations would be desirable
• Proficiency involved in working in the service industry, with particular emphasis placed on customer focus issues.
• Ability to form close working relationships with the customer community, sub-contractors
• Excellent client-facing communications skills
• A Self-motivated team player with excellent interpersonal skills
• An outgoing individual willing to participate as part of a small and flexible team
• in European languages would be an advantage
• ITIL Foundation / ITIL v3 Foundation
• Overall telecommunications knowledge with an appreciation of the Nortel / Avaya / Genesys / AWS Product Set

Key skills & Experience

• An experienced Communications professional with a broad background in telecommunications at an operational level.
• Recognition of the issues

KEY COMPETENCIES

• Customer Focused
• Relationship Building and Maintenance
• Decision-Making Ability
• Inspiring Communicator
• Initiating Action
• Personal Responsibility