
Implementation & Customer success Manager
at A fast-growing SaaS commerce company

As a Customer Success Manager at this company, you will prioritize the goals and needs of our customers. CSMs form a direct relationship with customers and provide them with timely value propositions. CSM teams work with customers to help them with product onboarding, technical implementation support, understanding the business use cases and map it to the product features. The key skills required are:
- You have a customer first approach while implementing a technology product and can independently lead the project in a highly consultative and proactive manner.
- You can work with cross-functional teams (e.g. Product, Sales, technology) to quickly come up with solutions that achieve customer objectives.
- You are adept in client relationships and capable of engaging in business-level and technical conversations at multiple levels of the organization. You are empathetic and a good listener.
- You constantly strive to improve customer health metrics like product implementation time, CSAT, LTV, repeat purchase, churn, retention, NPS, upsell and cross-sell.
You should have :
- 5+ years of experience working with enterprise-level strategic customers on technology solutions.
- Ability to understand complex business requirements.
- Ability to quickly learn and explain technical concepts.
- Good project management skills.
- Strong critical thinking skills and ability to draw insights to improve the product and customer experience.
- Very good verbal and written communication & presentation skills.
- Knowledge of technology solutions like APIs, integrations, SQL, AWS, Pendo, Hubspot, Freshdesk would be a big plus.
- Very hands-on experience in Excel sheets and advanced data analysis.
- Excellent communication skills and experience working with a SaaS company would be ideal.
What can you look for?
A wholesome opportunity in a fast-paced environment that will enable you to juggle between concepts, yet maintain the quality of content, interact and share your ideas and have loads of learning while at work. Work with a team of highly talented young professionals and enjoy the comprehensive benefits that company offers.
We are
A fast-growing SaaS commerce company based in Bangalore with offices in Delhi, Mumbai, SF, Dubai, Singapore, and Dublin. We have three products in our portfolio: Plum, Empuls and Compass. Company works with over 1000 global clients. We help our clients in engaging and motivating their employees, sales teams, channel partners and consumers for better business results.
Way forward
We look forward to connecting with you. As you may take time to review this opportunity, we will wait for a reasonable time of around 3-5 days before we screen the collected applications and start lining up job discussions with the hiring manager. We assure you that we will attempt to maintain a reasonable timeframe for successfully closing this requirement. The candidates will be kept informed and updated on the feedback and application status.

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- 5+ years of experience in full-stack or mobile application development.
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- 2+ years of experience working with Node.js for backend development.
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Preferred:
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What We Offer
- Opportunity to lead and build a product end-to-end — frontend and backend.
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Role :- AVP / VP – Institutional Sales : FII Desk
About Company :-
We pride ourselves in being a one stop Investment bank for all financial needs of growth oriented mid- market companies. With our domain expertise and thought leadership, we have been able to offer best solutions to our clients, thus partnering their growth and establishing long term relationship. Our Businesses include – Investment Banking, Capital Markets, Fixed Income, , Institutional Equities, Insurance, Portfolio Management Services, & Wealth Management.
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• Robust understanding of long-only products along with Quant based trading ideas.
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• About 4‐6 years of experience in the industry in relevant domain.
• At least 2-3 years of experience in FII Sales
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• Ability to take up challenges and work in a fast growth environment.
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for with various governmental and non governmental agencies .
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Please note we are looking for immediate joiners
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• Translate user behavior and research into actionable data.
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Visual Studio, Adobe Photoshop
Front-end languages:
HTML 5, CSS3, jquery, JavaScript, Angular and bootstrap.
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Founded in 2021, Quoality is a Hospitality Tech company backed by a US-based Newchip Accelerator. Our mission is to equip businesses with the tools they need to grow.
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Product Demo: https://www.youtube.com/watch?v=gKklkRYKkC4&t" target="_blank">https://www.youtube.com/watch?v=gKklkRYKkC4
Quoality Blogosphere: https://medium.com/quoality" target="_blank">https://medium.com/quoality
🙋 The role & what we are looking for: Oh, this is our favorite part. We’ve seen companies that write 'templatized' BS for this section; stuff that’s never followed in reality.
Not us. Here are some of our core values to give you a sense of who we are as a team:
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Not convinced yet? Okay, here’s the fun stuff:
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📄 The role & what we are looking for:
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- Entrepreneurial spirit, Product Thinker, and ‘Can-Do' attitude.
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🤙 What's the interview process like?
Yes, we do have a process, and it’s simple.
Step 1: You apply for the job.
Step 2: Quick intro call with one of the founders.
Step 3: A round where we evaluate your assignment along with you.
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5: Job Offer (contingent on the above steps).
Step 6: Welcome to the Quoality! 🙂
So, think we’re a good fit? Then let’s roll.🤘
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