Implementation & Customer success Manager
at A fast-growing SaaS commerce company
Amazon Web Services (AWS)
Data AnalyticsAs a Customer Success Manager at this company, you will prioritize the goals and needs of our customers. CSMs form a direct relationship with customers and provide them with timely value propositions. CSM teams work with customers to help them with product onboarding, technical implementation support, understanding the business use cases and map it to the product features. The key skills required are:
- You have a customer first approach while implementing a technology product and can independently lead the project in a highly consultative and proactive manner.
- You can work with cross-functional teams (e.g. Product, Sales, technology) to quickly come up with solutions that achieve customer objectives.
- You are adept in client relationships and capable of engaging in business-level and technical conversations at multiple levels of the organization. You are empathetic and a good listener.
- You constantly strive to improve customer health metrics like product implementation time, CSAT, LTV, repeat purchase, churn, retention, NPS, upsell and cross-sell.
You should have :
- 5+ years of experience working with enterprise-level strategic customers on technology solutions.
- Ability to understand complex business requirements.
- Ability to quickly learn and explain technical concepts.
- Good project management skills.
- Strong critical thinking skills and ability to draw insights to improve the product and customer experience.
- Very good verbal and written communication & presentation skills.
- Knowledge of technology solutions like APIs, integrations, SQL, AWS, Pendo, Hubspot, Freshdesk would be a big plus.
- Very hands-on experience in Excel sheets and advanced data analysis.
- Excellent communication skills and experience working with a SaaS company would be ideal.
What can you look for?
A wholesome opportunity in a fast-paced environment that will enable you to juggle between concepts, yet maintain the quality of content, interact and share your ideas and have loads of learning while at work. Work with a team of highly talented young professionals and enjoy the comprehensive benefits that company offers.
We are
A fast-growing SaaS commerce company based in Bangalore with offices in Delhi, Mumbai, SF, Dubai, Singapore, and Dublin. We have three products in our portfolio: Plum, Empuls and Compass. Company works with over 1000 global clients. We help our clients in engaging and motivating their employees, sales teams, channel partners and consumers for better business results.
Way forward
We look forward to connecting with you. As you may take time to review this opportunity, we will wait for a reasonable time of around 3-5 days before we screen the collected applications and start lining up job discussions with the hiring manager. We assure you that we will attempt to maintain a reasonable timeframe for successfully closing this requirement. The candidates will be kept informed and updated on the feedback and application status.
Shubham Vishwakarma
Full Stack Developer - Averlon
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JOB DETAILS:
- Job Title: Director of Sales
- Industry: SAAS
- Experience: 8-10 years
- Working Days: 5 days/week
- Job Location: Bengaluru
- CTC Range: Best in Industry
Required Skills: SaaS (Software as a Service) Sales, Excellent Communication & Stakeholder Management, B2B SaaS products Experience, Enterprise Sales experience, Enterprise Revenue Leadership, GTM Strategy & Sales Enablement
Criteria:
* The candidate must have at least 5+ years of experience in B2B SaaS or enterprise technology sales from overall experience.
* US enterprise sales experience is preferred, with strong exposure to US enterprise sales cycles.
* The candidate must have deep experience in enterprise sales, handling large, complex, multi-stakeholder deals.
* The candidate must have driven $5M+ in annual enterprise revenue (preferably $10M+).
* The candidate must have 2+ years of people leadership experience.
* The candidate must have managed a sales team of 10+ members, including AEs and SDRs.
* The candidate must have hands-on experience building, executing, and scaling sales strategies.
* The candidate must have experience managing both inbound and outbound sales motions.
* Background in cybersecurity, deep tech, or complex technical products is preferred.
* Experience with VAR, multi-product, or consultative enterprise sales is a plus.
* The candidate must be comfortable leading revenue across global regions, with the US as the primary focus.
* The candidate must be based in Bangalore or willing to relocate.
Description
What You Will Own
Revenue G Pipeline
- Own global enterprise revenue, with primary focus on the US
- Build and maintain a predictable pipeline across inbound and outbound motions
- Drive forecasting accuracy, deal reviews, and revenue governance
- Improve win rates, strengthen qualification frameworks, and optimize sales velocity
Team Leadership G Coaching
- Lead, mentor, and develop a high-performing sales team (pods, SDRs, AEs)
- Build a culture of accountability, high performance, and continuous learning
- Coach the team on enterprise selling, negotiation, and multi-stakeholder engagement.
- Set and enforce clear KPIs, performance standards, and operating rhythms
GTM, Sales Enablement G Cross-Functional Strategy
- Partner with Marketing to align top-of-funnel quality, campaigns, and messaging
- Work with Product & Engineering to channel customer insights into roadmap decisions
- Build and refine sales playbooks, messaging guides, qualification models (MEDDIC/BANT), competitive frameworks, and objection handling
- Strengthen sales enablement - onboarding, continuous training, competitive intelligence, content readiness, and deal support
- Collaborate with RevOps on CRM hygiene, reporting accuracy, forecasting discipline, and tooling
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Operational Excellence
- Implement best-in-class sales processes and governance
- Improve sales efficiency across the funnel through data, insights, and process optimization
- Introduce mechanisms to increase accountability, speed of execution, and deal quality
- Establish a predictable, repeatable, and scalable sales engine
What We're Looking For
Experience G Leadership
- 8 - 10 years in B2B SaaS or enterprise tech sales
- Minimum 2 - 3 years leading and scaling sales teams
- Demonstrated ability to drive $5M annual enterprise revenue (preferably $10M)
- Experience managing both inbound and outbound sales motions
- Preferred exposure to US enterprise sales cycles
Industry G Deal Expertise
- Deep experience in enterprise sales - mandatory
- Background in cybersecurity, deep tech, or complex technical products is preferred
- Experience with VAR, multi-product, or consultative enterprise sales is a plus
Geography G Market Exposure
- Must be based in Bangalore (or willing to relocate)
- Comfortable leading revenue across global regions, with US as primary focus
Who You Are
- A strategic operator with strong bias for execution
- Exceptional coach and people leader
- Data-driven, structured, and strong on process
- Skilled communicator with executive presence
- Thrives in high-growth, high-accountability environments
- Comfortable influencing cross-functionally and navigating enterprise complexity
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Position Overview:
We are seeking a proactive and results-driven Business Development Representative to join our team. The ideal candidate will play a key role in driving the growth of our company by identifying new business opportunities, building and maintaining strong client relationships, and contributing to the overall success and expansion of our business.
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Develop and implement strategic plans to expand the company's customer base and market presence.
Build and maintain strong relationships with new and existing clients, addressing their needs and concerns to ensure their satisfaction.
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Ability to work independently and collaboratively in a team environment.
If you are a recent undergrad/grad who.
. has 1-2 years experience
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. is a smooth negotiator with flawless English
. is highly self-motivated, hungry to learn and have impact
. gets excel and mental maths
. has good taste in dining out and all things refined
. is smart, diligent and nice
Goal-oriented and self-motivated with a passion for achieving results.
Juleo is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees.
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The company is a global leader in secure payments and trusted transactions. They are at the forefront of the digital revolution that is shaping new ways of paying, living, doing business and building relationships that pass on trust along the entire payments value chain, enabling sustainable economic growth. Their innovative solutions, rooted in a rock-solid technological base, are environmentally friendly, widely accessible and support social transformation.
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- Is likely certified on one or more of the major cloud platforms
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products
• You are experienced with one or more general programming languages (e.g. Java, C/C++,
Go). Ability to learn other coding languages as needed.
• You’ve proven software development credentials having successfully built complex
products
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Develop and manage well-functioning databases and applications
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Required Skills: Database - MongoDB, Restful, Express.JS, React.JS and Node.JS, MySQL,
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Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon