Implementation & Customer success Manager
at A fast-growing SaaS commerce company
Amazon Web Services (AWS)
Data AnalyticsAs a Customer Success Manager at this company, you will prioritize the goals and needs of our customers. CSMs form a direct relationship with customers and provide them with timely value propositions. CSM teams work with customers to help them with product onboarding, technical implementation support, understanding the business use cases and map it to the product features. The key skills required are:
- You have a customer first approach while implementing a technology product and can independently lead the project in a highly consultative and proactive manner.
- You can work with cross-functional teams (e.g. Product, Sales, technology) to quickly come up with solutions that achieve customer objectives.
- You are adept in client relationships and capable of engaging in business-level and technical conversations at multiple levels of the organization. You are empathetic and a good listener.
- You constantly strive to improve customer health metrics like product implementation time, CSAT, LTV, repeat purchase, churn, retention, NPS, upsell and cross-sell.
You should have :
- 5+ years of experience working with enterprise-level strategic customers on technology solutions.
- Ability to understand complex business requirements.
- Ability to quickly learn and explain technical concepts.
- Good project management skills.
- Strong critical thinking skills and ability to draw insights to improve the product and customer experience.
- Very good verbal and written communication & presentation skills.
- Knowledge of technology solutions like APIs, integrations, SQL, AWS, Pendo, Hubspot, Freshdesk would be a big plus.
- Very hands-on experience in Excel sheets and advanced data analysis.
- Excellent communication skills and experience working with a SaaS company would be ideal.
What can you look for?
A wholesome opportunity in a fast-paced environment that will enable you to juggle between concepts, yet maintain the quality of content, interact and share your ideas and have loads of learning while at work. Work with a team of highly talented young professionals and enjoy the comprehensive benefits that company offers.
We are
A fast-growing SaaS commerce company based in Bangalore with offices in Delhi, Mumbai, SF, Dubai, Singapore, and Dublin. We have three products in our portfolio: Plum, Empuls and Compass. Company works with over 1000 global clients. We help our clients in engaging and motivating their employees, sales teams, channel partners and consumers for better business results.
Way forward
We look forward to connecting with you. As you may take time to review this opportunity, we will wait for a reasonable time of around 3-5 days before we screen the collected applications and start lining up job discussions with the hiring manager. We assure you that we will attempt to maintain a reasonable timeframe for successfully closing this requirement. The candidates will be kept informed and updated on the feedback and application status.
Shubham Vishwakarma
Full Stack Developer - Averlon
Similar jobs
Job Title : Senior Sales Leader – Cloud Solutions
Location : Gurugram (On-site)
Job Type : Full-time
About the Role :
We are seeking a strategic and experienced sales leader with 5+ years in the Cloud industry. The role involves driving business growth, leading sales strategies, managing client relationships (including CXOs), and delivering cloud-based digital transformation solutions.
Mandatory Skills :
Cloud Sales, Cloud Architecture, Digital Transformation, Enterprise Solution Design, CXO-Level Engagement, Strategic Partnerships (OEMs/ISVs/SIs), Team Leadership, Excellent Communication & Presentation Skills.
Key Responsibilities :
- Develop and execute cloud sales strategies to drive revenue.
- Build and manage high-performing sales and delivery teams.
- Engage with C-level clients as a trusted advisor on cloud and digital solutions.
- Collaborate with internal teams for seamless solution delivery.
- Identify innovation and digital transformation opportunities for clients.
- Build partnerships with OEMs, ISVs, SIs, and startups.
- Represent the company in industry events and thought leadership platforms.
Requirements :
- 5+ years of cloud sales and solution experience.
- Strong background in cloud architecture, digital transformation, and enterprise solutions.
- Proven success in CXO-level engagements and strategic selling.
- Excellent leadership, communication, and problem-solving skills.
- Bachelor’s degree (MBA preferred).
Responsibilities:
Managing and updating all social media accounts of company
Good written and spoken communication skills
Passionate about social media trends
Passionate about learning new social media management tools
Assisting the followers and customers by replying them through calls, emails, chats, and comments
Requirements:
Any graduate
Must be a team player
Should be result orientated
Good analytical skills
Experience
Min. Fresher Max. 1 Year
Lead generation
( Canadian clients)
Responsibilities-
*Utilize outbound calling techniques to identify and qualify leads
*Asking questions to qualify leads as per clients requirement
*Excellent verbal communication skills
*Knowledge of best practices in sales processes
*Keeping up to date on specifics of the service and informing the client of the same.
*Meeting targets on a regular basis
*Proven experience in outbound sales/lead generation
Location- Koramangala
Timings- 7.30 PM- 4.30 AM
Shift- Monday to Friday ( Sat and Sun fixed off)
Experience-Both freshers and experienced candidates can apply
Go Programming (Golang)Company: Altimetrik
MUST HAVE - SKILLS & EXPERIENCE:
- Around 4 +years of overall software development experience.
- Around 3 years of expertise in Go Language (aka GoLang) and SQL, with skills in data retrieval and manipulation.
- 3+ years of experience with JavaScript, including expertise in leveraging libraries like jQuery and Bootstrap, and proficiency in customizing CSS for styling and layout management.
- Experience in developing and managing Application Programming Interfaces (APIs).
- Development experience in a Linux/Unix environment, coupled with proficiency in bash scripting and Linux commands, provides a significant edge.
- Willingness to learn Perl as needed to migrate or support existing Perl applications.
- Currently a hands-on software developer, actively writing code and contributing to software development projects.
- Experience with tools and pipelines such as Rally, GitHub, Jenkins, Jira, etc. is desirable.
- Excellent troubleshooting, debugging, multi-tasking, analytical, and problem-solving skills are essential.
- Self-starter with good communication skills, fluent in English (written and verbal).
- Ability to quickly learn new technologies or skills is a must.
- Expertise with the RedHat OpenShift Container Platform.
- Expertise with Kubernetes.
- Expertise in IaC tools: Terraform, Ansible, Go
- Experience in Infrastructure provisioning, monitoring and Ops
- Expertise working with Docker or similar container technologies.
Location : Chennai
Years of Experience : 4 to 8 years +
Java
Python
Ruby
Ruby on Rails (ROR)Go Programming (Golang)UKG's engineering teams wants to add 4 staff aug consultants (2 in US and 2 in Noida) to support their identity platform infrastructure, deployments to prod, escalations/KTLO, and debugging needs. They'll need to partner with internal dev teams who consume our Identity platform around any issues or new integrations needed. RCA/enhancing our observability.
They need to have the below qualifications:
• Linux (Ubuntu) - Understanding of Linux OS and has experience with troubleshooting complex issues that can be due to infrastructure related around disk/iops, network latency, jvm/gc related, as well as application related defects.
Python/similar scripting language to help automate manual tasks/remediation efforts.
• Ansible
• Identity platforms/technology -
SAML2/Oauth2/Directory server LDAP#python queryquerylanguage/OpenDJ/OpenAM/Auth0/Okta/SSO
• Java - understanding of Java tuning/best practices for high volume applications at scale
• Nginx
• Grafana • PagerDuty
• Postman/API • Kibana/Splunk
Dynatrace
GCP preferred. Azure is good as well.
React.js
Redux/FluxWhat we are looking for?
A React JS Developer to manage a project for one of our biggest clients in the banking domain. The Individual should be passionate about technology, and experienced in developing and managing cutting-edge technology applications.
Technical Skills:
- 4 - 8 years experience in various software development/maintenance roles and proven experience working on React projects under an Agile /Scrum methodology and extensively used
React JS (Must Have)
C#, .Net Core (Good to have)
Web API
JQuery
HTML5
Version control systems like GIT.
- Experience in doing peer reviews and code reviews.
- Unit Testing Frameworks like Jest and karma
- Exposure to Source control like TFS, GIT
- Understanding of Agile methodologies
- Experience with Real Estate IT systems would be an advantage.
- Understanding of Enterprise Frameworks, Release procedures, understanding of development environments.
- Demonstrated ability in communicating with business users and assessing their needs.
- Demonstrated ability in providing solutions and working through the full development life cycle.
- Experience in progress reporting to management.
- Time Management Skills.
- Analytical and problem-solving skills.
- Excellent troubleshooting and communication skills.
- Have the ability to provide constructive criticism in an inoffensive manner and be willing to help the team achieve the sprint goal.
- Other duties as required.
- Participate in requirements analysis
- Write clean, scalable code using React
- Test and deploy applications and systems
- Refactor and debug code.
- Develop documentation throughout the software development life cycle (SDLC).
- Expert in applications and provide technical support.
- Work closely with Solution Architect in designing applications.
- Write unit tests/functional tests/integration tests as per the definition of done for the Scrum team.
- Write and verifies code that adheres to the acceptance criteria
- Development according to best practices as per industry standards.
- Post Implementation Support and production support.
- Work closely with Architects and Scrum Masters to ensure the team attains continuous improvement
- Have the ability to provide constructive criticism in an inoffensive manner and be willing to help the team achieve the sprint goal.
- Ability to meet with clients as and when needed to discuss technical issues
Behavioral Skills:
- Resolve technical issues of projects and Explore alternate designs
- Participates as a team member and fosters teamwork through inter-group coordination within the modules of the project.
- Effectively collaborates and communicates with the stakeholders and ensures client satisfaction
- Train and coach members of project groups to ensure effective knowledge management activity.
Certification:
- Any relevant certification would be added advantage
React Native
JavascriptAmazon Web Services (AWS)
NodeJS (Node.js)A new-age fintech app that powers group payments for millennials. We’re on a mission to reimagine group payments and enable people to enjoy with their friends without any worry of awkward reminders, delayed payments and multiple transactions.
Founded by IIT Bombay grads with a total work experience of 10+ years in fintech and we are backed by global VC investors including Y Combinator, Matrix Partners, Justin Mateen (Co-founder, Tinder) with a funding of $1.9M.
We are on the lookout for passionate individuals who want to want to be a part of the core team and drive the next phase of cutting-edge fintech innovation.
Role and Requirements
- Frontend developer with skills in React Native to help construct the front-end of our consumer-facing group payments application
- Good familiarity with most of the React Native built-in and popular third party frameworks, libraries, and accelerators; with in-depth expertise on most of the popular ones
- Solid understanding of JavaScript framework and RESTful APIs
- Role requires extensive collaboration with UI/UX Designers and Product Managers to ensure technical feasibility & implementation
- Experience with AWS and/or Node.js is a bonus
- Prior consumer tech or fintech startup experience is a plus
- Work experience: 2 years plus is preferred
- Location: Work from home until further notice but eventually in Andheri East, Mumbai
XML
PostmanKamatan is disrupting the decades-old existing supply chain from farmers to businesses that consist of many middlemen and is mired with many inefficiencies on both demand and supply side. Kamatan has endeavored to solve this problem by building an efficient supply chain that eliminates middlemen, reduces wastage, and passes on the gains on either side of the supply chain.
In the last 2+ years, Kamatan has sourced from 34 locations across 8 states of India and delivered to 48 locations across 14 states, underscoring the strength of its nationwide network.
Kamatan was founded by IIT and IIM graduates with more than 16+ yrs of industry experience each at companies like Redbus, Myntra, TaxiForSure, and Hindustan Lever. Headed by an ex-IAS officer with 35 years of service, the team is passionate about delivering an awesome experience to customers by leveraging technology as the key differentiator.
Kamatan is a Series-B funded startup backed by Elevar Equity, Global Innovation Fund (UK), and Samunnati Agro Solutions. Kamatan was covered by Economic Times, Business Standard, and CIO Insider. It was listed as a Top 100 Startups to watch in 2020.
**THE TEAM**
Kamatan is expanding the initial team, to further build the technology platform.
The platform consists of multiple subsystems built for different stakeholders in the ecosystem: Farmers, FPOs, Suppliers. Scalable distributed server infra is built on LAMP and MEAN stack using Service Oriented Architecture (SOA) principles, to support the performance and scalability needs of a fast-growing business.
If you're excited to solve problems like commodity price forecasting, unstructured data management, demand and supply prediction algorithms using cutting-edge technology, this is the place you should be at!
We're looking for passionate and highly motivated individuals who are open to learning and innovation and those who want to make a difference by solving real-world problems of 'Bharat', rural India.
**JOB ROLE AND RESPONSIBILITIES**
● Prepare test data by using XML/Excel
● Perform in Functional Testing, Regression Testing and Ad - Hoc Testing
● Identify, confirm, report, and manage defects through resolution.
JOB REQUIREMENTS
● Min 2 Yrs. of Experience in the Software Testing:
● Strong knowledge of Postman or alike tools and web developer tools is a must.
● Excellent in test case design, writing test cases, and execution
● Experience in manual testing and system analysis
● Good understanding of Defect Reporting, Sanity, Regression, Integration System Testing
● Good hands-on testing concepts, testing life cycle and bug life cycle
PHP
HTML/CSS
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon