
Implementation & Customer success Manager
at A fast-growing SaaS commerce company
As a Customer Success Manager at this company, you will prioritize the goals and needs of our customers. CSMs form a direct relationship with customers and provide them with timely value propositions. CSM teams work with customers to help them with product onboarding, technical implementation support, understanding the business use cases and map it to the product features. The key skills required are:
- You have a customer first approach while implementing a technology product and can independently lead the project in a highly consultative and proactive manner.
- You can work with cross-functional teams (e.g. Product, Sales, technology) to quickly come up with solutions that achieve customer objectives.
- You are adept in client relationships and capable of engaging in business-level and technical conversations at multiple levels of the organization. You are empathetic and a good listener.
- You constantly strive to improve customer health metrics like product implementation time, CSAT, LTV, repeat purchase, churn, retention, NPS, upsell and cross-sell.
You should have :
- 5+ years of experience working with enterprise-level strategic customers on technology solutions.
- Ability to understand complex business requirements.
- Ability to quickly learn and explain technical concepts.
- Good project management skills.
- Strong critical thinking skills and ability to draw insights to improve the product and customer experience.
- Very good verbal and written communication & presentation skills.
- Knowledge of technology solutions like APIs, integrations, SQL, AWS, Pendo, Hubspot, Freshdesk would be a big plus.
- Very hands-on experience in Excel sheets and advanced data analysis.
- Excellent communication skills and experience working with a SaaS company would be ideal.
What can you look for?
A wholesome opportunity in a fast-paced environment that will enable you to juggle between concepts, yet maintain the quality of content, interact and share your ideas and have loads of learning while at work. Work with a team of highly talented young professionals and enjoy the comprehensive benefits that company offers.
We are
A fast-growing SaaS commerce company based in Bangalore with offices in Delhi, Mumbai, SF, Dubai, Singapore, and Dublin. We have three products in our portfolio: Plum, Empuls and Compass. Company works with over 1000 global clients. We help our clients in engaging and motivating their employees, sales teams, channel partners and consumers for better business results.
Way forward
We look forward to connecting with you. As you may take time to review this opportunity, we will wait for a reasonable time of around 3-5 days before we screen the collected applications and start lining up job discussions with the hiring manager. We assure you that we will attempt to maintain a reasonable timeframe for successfully closing this requirement. The candidates will be kept informed and updated on the feedback and application status.

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Job Description:
We are seeking a motivated and experienced Store Manager to oversee daily operations at our retail locations. The Store Manager will be responsible for ensuring the store operates efficiently, meeting sales targets, delivering exceptional customer service, and managing staff.
Key Responsibilities:
- Oversee daily store operations, ensuring everything runs smoothly and efficiently.
- Manage and lead a team of sales associates, setting goals and providing coaching to ensure targets are met.
- Maintain high standards of customer service, addressing customer concerns and feedback.
- Monitor inventory levels, order stock, and manage product displays.
- Analyze sales data and prepare reports for senior management.
- Implement promotional activities and sales strategies to drive revenue.
- Ensure compliance with all company policies, health and safety regulations, and local laws.
- Conduct regular store audits and ensure the store's appearance is up to company standards.
- Handle store budgets, payroll, and scheduling efficiently.
Requirements:
- Bachelor's degree in Business Administration, Retail Management, or a related field.
- Proven experience as a Store Manager or in a similar retail management role.
- Strong leadership and interpersonal skills.
- Excellent communication and organizational abilities.
- Ability to manage multiple tasks simultaneously and work under pressure.
- Proficiency in MS Office and retail management software.
- Flexibility to work in different shifts, including weekends.
Preferred Qualifications:
- Experience in retail sales or customer service.
Your Impact:
• Implements Digital Consumer experiences based on a foundation of SFCC (Salesforce commerce cloud) to meet expected quality standards
• Ensures functional requirements and high-level solution designs are understood and are translated into detailed technical design
• Implement proofs of concept to prove any new technologies, application flows or integration scenarios and identify customizations needed to SFCC platform for meeting client requirements
• Guides the performance tuning and scalability of the ecommerce solution
• Diagnose and solve technical problems during implementation and support phases
Your Skills & Experience:
• 4-8 Years with 2+ years of implementing commerce application on any eCommerce platform in last 3 years
• If you have not worked in eCommerce platform, we can still discuss with you if you are expert in Java/Net and understand REST/SOAP webservices.
• Demonstrate proficiency in build and release management using CI/CD strategies (leveraging tools like Jenkins and DevOps practices), implement Mocha/Chai unit and functional test cases in order to reduce costs while ensuring quality
. Contributes to designing, implementing and documenting the build release process as well as system configuration and deployment characteristics of the applications
• Participates in technical walkthroughs/ code reviews of other team members’ components, test plans and results and help them with gaps
• Collaborate with architect to define implementation processes and quality gates and standards
• Identifies risks and issues, and help monitor them
• Guides the development of reference and resource materials
• Mentors developers in improving their platform knowledge and development skills
• Communicate technical design to the developers and help/guide them in the implementation
• Participates in Agile sprints
Set Yourself Apart With:
• eCommerce platform certification
• Security considerations – OWASP, CSRF, reCAPTCHA etc. – Basic knowledge or experience
• Git Development workflow – Proficient
• Visual Studio Code IDE or Eclipse IDE - Proficient
• Knowledge on Agile methodology and desired tools like Jira, confluence etc.
• Scripting/development experience with Node.js, Mocha/Chai
• Experience working in any Salesforce cloud environment like SFMC, SFSC etc.
• Excellent written, verbal communication and articulation skills & Good team player
• Self-starter and self-learner with keen interest to grow
• Process orientation and the ability to define and setup processes
• Ability to provide necessary coaching to bring team members up to speed on the technology
• Ability to prioritize and manage multiple tasks
• Excellent and innovative approach to problem solving and finding solutions
• Flexible and proactive/self-motivated working style with excellent personal ownership of problem resolution
Digital Marketing Manager
Role: Digital Marketing Manager
Required Educational Qualification: Any UG or PG
Company Name - Promilo.com (Sawara Solutions Pvt ltd)
Experience - 2 to 5 yr
Location: Bangalore
Mode – Full Time / Work from office
About us:
Promilo is India’s 1st innovative platform which “Pay to Browse”
It is a B2B SaaS start-up that enables to accelerate of he business appointment funnel of the
companies. We’re an advertising platform that connects both users & advertisers. Users will be able to book an online appointment based on their interests with the advertiser, without compromising their data privacy and get rewarded for sharing their data and time. We’re registered and recognized by Start-up India, Start-up Karnataka & MSME companies.
To know more - visit our company website.
Job description
Roles and Responsibilities
● Plan and execute all digital marketing, including SEO/SEM, marketing database, email, social
media and display advertising campaigns, EPC campaigns,Organic content, and blog posts.
● Work on Google Ads, Facebook ads, YouTube, and LinkedIn platforms to design, build, and
maintain social media presence and execute marketing campaigns.
● Measure and report performance of all digital marketing campaigns and assess against goals.
● Measuring ROI for digital marketing and making recommendations on the most optimal
solutions.
● Collaborates with internal teams to create landing pages and optimize the user experience.
● Brainstorms new and creative growth strategies through digital marketing
● Maintains digital marketing staff by recruiting, selecting, orienting, and training employees.
● Regularly review and monitor competitive websites to ensure leading in design, usability, and
user experience.
● Keeping up to date on industry trends, new media buying opportunities, and
recommendations on new ways to reach the target audience
Desired Candidate Profile
● Minimum 1 -2 years of relevant experience in Digital Marketing.
● Demonstrable experience leading and managing SEO/SEM, marketing database, email,
social media and/or display advertising campaigns, EPC campaign, Organic content, blog
posts.
● Experience working on-page optimization and off-page optimization
● Highly creative with experience in identifying target audiences and devising digital campaigns
that engage, inform, and motivate
● Knowledge of website analytics tools (e.g., Google Analytics, NetInsight, Omniture,
WebTrends)
● Working knowledge of HTML, CSS, and JavaScript development and constraints
● Experienced with website analytics and can distill data into actionable insights
● Familiar with financial planning and strategy, excellent account-based marketing, event
planning, analytics, email, social media, paid, marketing operations, copywriting, and editing
skills.
KeySkill: digital marketing, Content Creation, PPC. organic content, Facebook Campaign, GoogleAdWords, marketing, management, Blog, Commenting, Social Media, Optimization, ContentOptimization, Google Ads, Seo Marketing, Website Analysis, Advertising Campaigns, EPC, Search, Engine Marketing
- Proven experience as a Quality Assurance Tester or similar role
- Experience in project management and QA methodology.
- Ability to document and troubleshoot errors
- Working knowledge of test management software (e.g. Selenium, appium, Katalon, zika etc.) and SQL
- Understanding Test Requirements and analyzing the Application under Test(AUT)
- Generating Test Cases (Test Scripts) using Selenium Element locators and WebDriver API Commands.
- Enhancing Test cases using Java Programming.
- Debugging Test Cases and Fixing Errors.
- Executing/Running Test Cases
- Defect Reporting & Tracking
- Test Reporting
- Basic Understanding of Functional and Regression Test Automation
- Automation Framework Design & Implementation
- Testing of web and mobile apps (Android and iOS)
- knowledge of Java Programming
- Excellent communication skills
- Analytical mind and problem-solving aptitude.
Selected intern's day-to-day responsibilities include:
1. Build and execute social media strategy through competitive research, platform determination, benchmarking, messaging, and audience identification
2. Generate, edit, publish and share daily content (original text, images, video, or HTML) that builds meaningful connections and encourages community members to take action
3. Set up and optimize company pages within each platform to increase the visibility of the company's social content
4. Moderate all user-generated content in line with the moderation policy for each community
5. Create editorial calendars and syndication schedules
6. Continuously improve by capturing and analyzing the appropriate social data/metrics, insights, and best practices, and then acting on the information
7. Collaborate with other departments (customer relations, sales, etc.) to manage reputation, identify key players, and coordinate actions
Who can apply:
1. Internship experience or knowledge on SMM
2. Immediate Joining
3. Should be available for 3 months.
4. Part time Internship
Position Purpose:
The Software Engineer II is responsible for independently developing and assisting in the design of a product that our customers and associates love. As a Software Engineer II, you will be part of a dynamic team with engineers of all experience levels who help each other build and grow technical and leadership skills while creating, deploying, and supporting production applications. In addition, Software Engineer IIs may be involved in configuration, security, resilience, performance tuning and production monitoring.
Major Tasks, Responsibilities & Key Accountabilities:
Delivery and Execution - Collaborates and pairs with other product team members (UX, engineering, and product management) to create secure, reliable, scalable software solutions; Documents, reviews and ensures that all quality and change control standards are met; Works with Product Team to ensure user stories that are developer-ready, easy to understand, and testable; Writes custom code or scripts to automate infrastructure, monitoring services, and test cases; Writes custom code or scripts to do destructive testing to ensure adequate resiliency in production; Program configuration/modification and setup activities on large projects using HD approved methodology; Configures commercial off the shelf solutions to align with evolving business needs Creates meaningful dashboards, logging, alerting, and responses to ensure that issues are captured and addressed proactively
Learning - Actively seeks ways to grow and be challenged using both formal and informal development channels; Learns through successful and failed experiment when tackling new problems
Plans and Aligns - Collaborates with other team members in agile processes; Assists in creating new and better ways for the team to be successful; Relates openly and comfortably with diverse groups of people; Builds partnerships and works collaboratively with others to meet shared objectives
Education Required:
The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.
Years of Relevant Work Experience:
3+ years
Preferred Qualifications:
- Should have worked in a SaaS Company
- Experience in creating developer friendly integrations with other Apps/Software
- Experience in writing SQL queries against a relational database
- Experience in version control systems
- Experience in front end technology such as HTML, CSS, and Javascript/Typescript frameworks
- Experience in an object-oriented programming language (preferably Java)
- Experience in source code version control
- Experience in Relational or noSQL database technology
- Experience in cloud computing techniques
- Experience in CI/CD tools
- Experience in microservice-based architecture
- Experience with modern debugging and root cause analysis techniques
- Exposure to security frameworks for user and services authorization and authentication
- Exposure to creating and executing unit, functional, destructive and performance tests
Responsibilities:
- Work on a day-to-day basis to deliver software to solve real world problems.
- Participate in the design of new features.
- Work with Product Managers to come up with technical solutions.
- Improvise and analyse current code base to come up with improvements.
Requirements:
- 3+ Years of Frontend Development Experience.
- 2+ years of hands-on ReactJS experience.
- Strong skills in object-oriented design, data structures, algorithm design and complexity analysis.
- Strong organisational and problem solving skills with great attention to detail.
- Experience working in fast paced environments cutting across diverse tech-stacks.
- Passionate about Web Development.
- Experience in modern web app development.
- Experience mentoring junior developers.
- Worked with data intensive UI.
- Have worked with early stage startups.
- Have experience with GraphQL.
- To appoint Block Sales Manager in their respective Districts.
- To manage sales operations in assigned district to achieve revenue goals.
- To supervise sales team members on daily basis and provide guidance whenever needed.
- To identify skill gaps and conduct trainings to sales team.
- To work with team to implement new sales techniques to obtain profits.
- To assist in employee recruitment, promotion, retention and termination activities.
- To conduct employee performance evaluation and provide feedback for improvements.
- To contact potential customers and identify new business opportunities.
- To stay abreast with customer needs, market trends and competitors.
- To maintain clear and complete sales reports for management review.
- To build strong relationships with customers for business growth.
- To analyze sales performances and recommend improvements.
- To ensure that sales team follows company policies and procedures at all times.
- To develop promotional programs to increase sales and revenue.
- To plan and coordinate sales activities for assigned projects.
- To provide outstanding services and ensure customer satisfaction.









