Implementation & Customer success Manager
at A fast-growing SaaS commerce company
Amazon Web Services (AWS)
Data AnalyticsAs a Customer Success Manager at this company, you will prioritize the goals and needs of our customers. CSMs form a direct relationship with customers and provide them with timely value propositions. CSM teams work with customers to help them with product onboarding, technical implementation support, understanding the business use cases and map it to the product features. The key skills required are:
- You have a customer first approach while implementing a technology product and can independently lead the project in a highly consultative and proactive manner.
- You can work with cross-functional teams (e.g. Product, Sales, technology) to quickly come up with solutions that achieve customer objectives.
- You are adept in client relationships and capable of engaging in business-level and technical conversations at multiple levels of the organization. You are empathetic and a good listener.
- You constantly strive to improve customer health metrics like product implementation time, CSAT, LTV, repeat purchase, churn, retention, NPS, upsell and cross-sell.
You should have :
- 5+ years of experience working with enterprise-level strategic customers on technology solutions.
- Ability to understand complex business requirements.
- Ability to quickly learn and explain technical concepts.
- Good project management skills.
- Strong critical thinking skills and ability to draw insights to improve the product and customer experience.
- Very good verbal and written communication & presentation skills.
- Knowledge of technology solutions like APIs, integrations, SQL, AWS, Pendo, Hubspot, Freshdesk would be a big plus.
- Very hands-on experience in Excel sheets and advanced data analysis.
- Excellent communication skills and experience working with a SaaS company would be ideal.
What can you look for?
A wholesome opportunity in a fast-paced environment that will enable you to juggle between concepts, yet maintain the quality of content, interact and share your ideas and have loads of learning while at work. Work with a team of highly talented young professionals and enjoy the comprehensive benefits that company offers.
We are
A fast-growing SaaS commerce company based in Bangalore with offices in Delhi, Mumbai, SF, Dubai, Singapore, and Dublin. We have three products in our portfolio: Plum, Empuls and Compass. Company works with over 1000 global clients. We help our clients in engaging and motivating their employees, sales teams, channel partners and consumers for better business results.
Way forward
We look forward to connecting with you. As you may take time to review this opportunity, we will wait for a reasonable time of around 3-5 days before we screen the collected applications and start lining up job discussions with the hiring manager. We assure you that we will attempt to maintain a reasonable timeframe for successfully closing this requirement. The candidates will be kept informed and updated on the feedback and application status.
Shubham Vishwakarma
Full Stack Developer - Averlon
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The ideal candidate will be able to design and develop code for tasks after brainstorming sessions and applying best practices and coding conventions.
This position requires experience in Java, Spring, Spring Boot, microservices, message broker, and DB knowledge. Candidates should be skilled in developing enterprise applications that consist of FE, BE, and DB integration.
If you have experience with Docker and Kubernetes, that's an added advantage.
Javascript
React.js
AngularJS (1.x)
Angular (2+)
HTML/CSSCandidate will be responsible for designing, developing, testing, and debugging responsive web and mobile applications for the company. Using Angular/React, JavaScript, HTML, and CSS, this candidate will be able to translate user and business needs into functional front-end design.
Responsibilities :
- Designing, developing, and testing UI for mobile and web applications.
- Build reusable code and libraries for future use.
- Accurately translate user and business needs into functional front-end code.
Requirements :
- Bachelor's degree or equivalent in Computer Science, Information Technology or MCA.
- 2-5 years of experience
- Good in fundamentals of Computer Science and Programming Languages
- Understanding of HTML, CSS or JavaScript will be an added advantage.
NodeJS (Node.js)
MongoDB
Express- Developing and maintaining all server-side network components.
- Ensuring optimal performance of the central database and responsiveness to front-end requests.
- Collaborating with front-end developers on the integration of elements.
- Designing customer-facing UI and back-end services for various business processes.
- Developing high-performance applications by writing testable, reusable, and efficient code.
- Implementing effective security protocols, data protection measures, and storage solutions.
- Running diagnostic tests, repairing defects, and providing technical support.
- Documenting Node.js processes, including database schemas, as well as preparing reports.
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- Keeping informed of advancements in the field of Node.js development.
AngularJS (1.x)Angular (2+)JavascriptHTML/CSS
Django- A self-driven UI engineer with an eye for detail UI Design and Development
- Build solutions that’ll be used by thousands of enterprises globally
- Meld UX and great looking UI and Wireframe while keeping excellent code quality
- Thrive in a collaborative team environment and work with challenging timelines
- Design and build web apps that are scalable, puts user experience front and center
- Develop modular UI components for company-wide reuse
- Evolve a common design language for UI across apps
- Establish and advocate front-end coding guidelines
- Iterate UI features with high speed
- Work with ambiguous product requirements and shared backend APIs
REQUIREMENT-
- 2-4 years of experience with working on UI frameworks like Angular
- Experience in product companies would be a plus
- Must have a solid understanding of JavaScript and related libs, CSS
- Big plus if familiar with Django, Flask, Postgres, Linux, Git, AWS
- Writing high-performance, reliable and maintainable code
- Ability to define cross-core contracts and bring them to closure through collaboration.
- Analytical and problem-solving skills
- Working knowledge of Git and proficiency with Jenkin
What you need to do:
- Preparing and maintaining financial records and financial statements of the company including, but not limited to, book-keeping and general entries
- Preparing reports for planning and to facilitate decision-making
- Preparing and involving in budget forecasts
- Being a part of handling monthly, quarterly and annual closings
- Reconciling accounts receivable and accounts payable
- Ensuring timely bank-related payments
- Calculating taxes and preparing tax returns
Desired Candidate Profile
What you need to have:- CA inter or CA final is preferred
- Work experience as an Accountant
- Must have strong knowledge and experience in Tally
- Must be willing to work from office and for 6-days a week
- Must have advanced MS Excel skills including Vlookups and pivot tables
- Strong attention to detail and good analytical skills
- Responding to internal and external inquiries on-time as communicated by the management
- Assisting in financial Audit and auditing vendors
- Identifying and communicating opportunities for improvement in-terms of methods and practices followed
- Communicating any technical issues related to accounting
Must Have Skills:
- Good experience in Pyspark - Including Dataframe core functions and Spark SQL
- Good experience in SQL DBs - Be able to write queries including fair complexity.
- Should have excellent experience in Big Data programming for data transformation and aggregations
- Good at ELT architecture. Business rules processing and data extraction from Data Lake into data streams for business consumption.
- Good customer communication.
- Good Analytical skills
Technology Skills (Good to Have):
- Building and operationalizing large scale enterprise data solutions and applications using one or more of AZURE data and analytics services in combination with custom solutions - Azure Synapse/Azure SQL DWH, Azure Data Lake, Azure Blob Storage, Spark, HDInsights, Databricks, CosmosDB, EventHub/IOTHub.
- Experience in migrating on-premise data warehouses to data platforms on AZURE cloud.
- Designing and implementing data engineering, ingestion, and transformation functions
- Azure Synapse or Azure SQL data warehouse
- Spark on Azure is available in HD insights and data bricks
- Designing, developing, coding, testing and debugging software framework/product
- Coordinate automation testing with the Engineering team members in an Agile workflow
- Flexible to work on automation as well as development
- Create accurate and detailed bug reports when issues are identified
- Mentor and assist other Engineering team members in automation standards
Do you have the right skills?
- 2+ years of professional experience within Automation/Development
- Scripting experience in Java or Python
- Hands on experience with the Rest API testing is necessary
- Basic understanding of networking / Linux process debugging tools
- Excellent communication and analytical skills, with experience working with otherdevelopers towards a common goal
- Great communication: Provides status without prompt, brings up blockers (coding/testing) immediately, speaks up in standup / planning
- Ability to remove some roadblocks
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon