Implementation & Customer success Manager
at A fast-growing SaaS commerce company
Amazon Web Services (AWS)
Data AnalyticsAs a Customer Success Manager at this company, you will prioritize the goals and needs of our customers. CSMs form a direct relationship with customers and provide them with timely value propositions. CSM teams work with customers to help them with product onboarding, technical implementation support, understanding the business use cases and map it to the product features. The key skills required are:
- You have a customer first approach while implementing a technology product and can independently lead the project in a highly consultative and proactive manner.
- You can work with cross-functional teams (e.g. Product, Sales, technology) to quickly come up with solutions that achieve customer objectives.
- You are adept in client relationships and capable of engaging in business-level and technical conversations at multiple levels of the organization. You are empathetic and a good listener.
- You constantly strive to improve customer health metrics like product implementation time, CSAT, LTV, repeat purchase, churn, retention, NPS, upsell and cross-sell.
You should have :
- 5+ years of experience working with enterprise-level strategic customers on technology solutions.
- Ability to understand complex business requirements.
- Ability to quickly learn and explain technical concepts.
- Good project management skills.
- Strong critical thinking skills and ability to draw insights to improve the product and customer experience.
- Very good verbal and written communication & presentation skills.
- Knowledge of technology solutions like APIs, integrations, SQL, AWS, Pendo, Hubspot, Freshdesk would be a big plus.
- Very hands-on experience in Excel sheets and advanced data analysis.
- Excellent communication skills and experience working with a SaaS company would be ideal.
What can you look for?
A wholesome opportunity in a fast-paced environment that will enable you to juggle between concepts, yet maintain the quality of content, interact and share your ideas and have loads of learning while at work. Work with a team of highly talented young professionals and enjoy the comprehensive benefits that company offers.
We are
A fast-growing SaaS commerce company based in Bangalore with offices in Delhi, Mumbai, SF, Dubai, Singapore, and Dublin. We have three products in our portfolio: Plum, Empuls and Compass. Company works with over 1000 global clients. We help our clients in engaging and motivating their employees, sales teams, channel partners and consumers for better business results.
Way forward
We look forward to connecting with you. As you may take time to review this opportunity, we will wait for a reasonable time of around 3-5 days before we screen the collected applications and start lining up job discussions with the hiring manager. We assure you that we will attempt to maintain a reasonable timeframe for successfully closing this requirement. The candidates will be kept informed and updated on the feedback and application status.
Shubham Vishwakarma
Full Stack Developer - Averlon
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We are seeking a detail-oriented and technically proficient Product Specialist to support and enhance our HR and business data systems. The ideal candidate will have hands-on experience with Excel VBA and Macros, HR Analytics, system migration, and data processing. This role requires a strong analytical mindset, a deep understanding of Excel automation, and the ability to contribute to cross-functional system integration and process improvement initiatives.
Qualifications:
- Bachelor's degree in Information Systems, HR, Business, or a related field.
- 2–5 years of hands-on experience with Excel VBA and Macros development.
- Proficient in HR data analysis and working with HRIS systems (e.g., Workday, SAP SuccessFactors, BambooHR).
- Experience with system migrations, data conversion, and UAT.
- Strong analytical, problem-solving, and organizational skills.
- Familiarity with Power BI, SQL, or Python is a plus.
Key Competencies:
- High attention to detail and accuracy.
- Effective communication with technical and non-technical stakeholders.
- Ability to manage multiple priorities and work under tight deadlines.
- Team player with a continuous improvement mindset.
About TrialX
Founded by Columbia University alumni, TrialX is a life-sciences technology company empowering every citizen to contribute to health research—on Earth and in space. Our SaaS platform streamlines patient recruitment, remote data collection, and participant engagement for pharmaceutical sponsors, CROs, and academic medical centers.
Our Values
Customer Delight - We obsess over outcomes that improve patients’ lives and sponsors’ success.
Product Excellence - We craft secure, reliable, beautifully simple products that users love.
Restless Innovation - We hack, prototype, and iterate—never satisfied with “good enough".
Lifetime Learning - We read, test, share, and teach—growing ourselves as we grow the company.
Position Summary
You will serve as the servant-leader for a single, dedicated Product Engineering team that ships releases on a fixed cadence. Your mission is to run the team’s Scrum ceremonies, uphold our SDLC and software-validation standards, and keep the release train running predictably and transparently.
Responsibilities & Impact
Focus Area
What You’ll Do
Cadenced Release Delivery
Own the release calendar; lock sprint goals and ensure each increment meets Definition of Done and validation requirements. Coordinate cut-over tasks with DevOps and QA.
Scrum Facilitation
Plan and run all ceremonies—Sprint Planning, Daily Stand-ups, Backlog Refinement, Reviews, and Retrospectives—ensuring time-boxing and clear outcomes.
Team Coaching & Continuous Improvement
Coach the team in Agile principles, foster self-organization, and turn retro feedback into actionable experiments that raise velocity and quality.
Backlog Stewardship
Partner with the Product Manager to keep the backlog groomed, prioritized, and understood. Confirm that user stories are INVEST-ready before sprint commitment.
Risk & Impediment Management
Surface blockers early, own their resolution, and communicate impact on scope or timeline to stakeholders.
Jira & Reporting Excellence
Configure and maintain Jira workflows, boards, dashboards, and automated reports (velocity, burndown, cycle time). Provide crisp weekly status summaries.
Documentation & Validation
Ensure sprint artifacts—user stories, acceptance criteria, test evidence, release notes—are complete, version-controlled, and audit-ready under HIPAA/GDPR/21 CFR Part 11 guidelines.
Qualifications
- 3–5 years as a Scrum Master or Agile Project Manager for a product engineering team
- Demonstrated success delivering time-boxed releases in a regulated SDLC (HIPAA, ISO 27001, FDA, or similar)
- Expert-level Jira skills: custom workflows, JQL, dashboards, Advanced Roadmaps, REST API integrations
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- Excellent facilitation, conflict-resolution, and written/verbal communication skills
- Certifications: CSM, PSM II, or equivalent
Bonus Points
- Experience with life-sciences or eClinical products
- Background supporting SOC 2 or GDPR audits
What Success Looks Like in 12 Months
- Predictable Velocity – Team velocity varies by ≤ 10 % across four consecutive sprints.
- On-Time Releases – 95 % of planned increments ship on schedule with no critical defects escaping to production.
- Audit-Ready Artifacts – Validation evidence packages are compiled within 48 hours after each release.
- Process Uptick – Retro action items achieve ≥ 70 % completion by the next sprint, resulting in measurable gains in cycle time or quality.
The ideal candidate will be responsible for developing high-quality applications using Bubble.io, you will also be responsible for designing and implementing testable and scalable code.
Responsibilities
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Qualifications
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- Short courses or equivalent experience working with databases (SQL, NoSQL) and APls.
Experience
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• One or more years of experience designing, implementing and maintaining Relational Databases
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Note: This is a full-time role based in Bangalore and will require you to work from the office.
Websites: www.rajivtalreja.com www.karanhasija.com www.quantumleap.co.in
Edit and create engaging and visually appealing videos for various platforms including Instagram, YouTube, and other social media channels.
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• Performing the full range of editing works from splicing, to sound balancing, to colour correction and colour grading.
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• Strong understanding of After Effects, Premier Pro, Illustrator, InDesign, Procreate, Photoshop, Canva, a clean sense of design. Efficient, well-organized. Excellent verbal and written Communications and written skills required. MS Office, Word, Excel, Power Point.
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THE ROLE
DA is looking for a Sales Business Development Manager to oversee the planning and execution of Sponsorships, Collaborations, and Corporate Sales with a key focus on Esports, Employee Engagement and Training through Gamification.
You will report to the Head of Marketing and support in the development of long-term strategies as well as seasonal plans. You will liaise with internal departments, build marketing plans and oversee all projects to guarantee brand awareness.
Requirements and skills:
Job Description:
3+ years in a similar role preferably in an Esports/Gaming brand or similar experience in dealing with corporate sales.
Master's degree in marketing, business or related fields, a master's is a plus.
Proven knowledge and interest in Esports culture and community.
Fluent in English written and spoken, this will be tested in the interview process.
Good use and knowledge of Microsoft Office, particularly PowerPoint and Excel
Dynamic with excellent communication skills
Autonomous and able to work against close deadlines
Creative perspective with innovative ideas.
Problem solver with a great eye for detail
Organized and flexible with the ability to work in a fast-paced ever-changing international environment
Great compensation package (in consideration of your professional experience)
Be part of a young, dynamic and creative company
Brand new headquarters located in the center of Delhi.
As an Inside Sales Executive, you will actively drive the inbound leads into conversion aligned with the sales objectives and take complete ownership of the inbound sales and support process.
What you will do:
- Identifying and prospecting potential buyers through cold calls and emails.
- Evaluating and documenting qualifying factors for the lead such as client's budget, need and timeline.
- Maintaining relationships and working closely with cross-functional teams for account management.
- Having experience in prospected and closed sales in SMB accounts based out of India and MEA, primarily sold Salesforce CRM – Sales Cloud and Service Cloud.
- Specializing in the Manufacturing, Real Estate, Education and Travel.
- Identifying client needs and suggesting appropriate products/solutions.
- Making multi-channel follow-up – helping uncover new deals and nurturing existing opportunities.
- Working closely with AE’s across India accomplishments.
What you need to have:
- Should be having international exposure.
- Ability to interact comfortably with both clients and internal departments.
- Hands-on experience on Salesforce.
- Experience in Outbound Sales, Inside Sales, Account Mapping, Account Research, Field Sales, Public Speaking and Time Management.
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must do a Project:Linux Device Drivers
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Full Stack Developer - Averlon