Implementation & Customer success Manager
at A fast-growing SaaS commerce company
As a Customer Success Manager at this company, you will prioritize the goals and needs of our customers. CSMs form a direct relationship with customers and provide them with timely value propositions. CSM teams work with customers to help them with product onboarding, technical implementation support, understanding the business use cases and map it to the product features. The key skills required are:
- You have a customer first approach while implementing a technology product and can independently lead the project in a highly consultative and proactive manner.
- You can work with cross-functional teams (e.g. Product, Sales, technology) to quickly come up with solutions that achieve customer objectives.
- You are adept in client relationships and capable of engaging in business-level and technical conversations at multiple levels of the organization. You are empathetic and a good listener.
- You constantly strive to improve customer health metrics like product implementation time, CSAT, LTV, repeat purchase, churn, retention, NPS, upsell and cross-sell.
You should have :
- 5+ years of experience working with enterprise-level strategic customers on technology solutions.
- Ability to understand complex business requirements.
- Ability to quickly learn and explain technical concepts.
- Good project management skills.
- Strong critical thinking skills and ability to draw insights to improve the product and customer experience.
- Very good verbal and written communication & presentation skills.
- Knowledge of technology solutions like APIs, integrations, SQL, AWS, Pendo, Hubspot, Freshdesk would be a big plus.
- Very hands-on experience in Excel sheets and advanced data analysis.
- Excellent communication skills and experience working with a SaaS company would be ideal.
What can you look for?
A wholesome opportunity in a fast-paced environment that will enable you to juggle between concepts, yet maintain the quality of content, interact and share your ideas and have loads of learning while at work. Work with a team of highly talented young professionals and enjoy the comprehensive benefits that company offers.
We are
A fast-growing SaaS commerce company based in Bangalore with offices in Delhi, Mumbai, SF, Dubai, Singapore, and Dublin. We have three products in our portfolio: Plum, Empuls and Compass. Company works with over 1000 global clients. We help our clients in engaging and motivating their employees, sales teams, channel partners and consumers for better business results.
Way forward
We look forward to connecting with you. As you may take time to review this opportunity, we will wait for a reasonable time of around 3-5 days before we screen the collected applications and start lining up job discussions with the hiring manager. We assure you that we will attempt to maintain a reasonable timeframe for successfully closing this requirement. The candidates will be kept informed and updated on the feedback and application status.
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ApnaComplex is one of India’s largest and fastest-growing PropTech disruptors within the Society & Apartment Management business. The SaaS based B2C platform is headquartered out of India’s tech start-up hub, Bangalore, with branches in 6 other cities. It currently empowers 3,600 Societies, managing over 6 Lakh Households in over 80 Indian cities to effortlessly manage all aspects of running large complexes seamlessly.
ApnaComplex is part of ANAROCK Group. ANAROCK Group is India's leading specialized real estate services company having diversified interests across the real estate value chain.
If it excites you to - drive innovation, create industry-first solutions, build new capabilities ground-up, and work with multiple new technologies, ApnaComplex is the place for you.
Key job responsibilities-
- Work on features with end-to-end ownership of design, development, testing and take it to production.
- Working directly with developers and product managers to conceptualize, build, test, and release products.
- Work on bug fixing and improving application performance.
- Continuously discover, evaluate, and implement new technologies to maximize development efficiency.
- Optimizing performance for the apps and keeping up to date on the latest industry trends in the mobile technologies.
Qualifications-
- Minimum of 1+ years of experience in Android Development
- Strong experience in Kotlin.
- Good understanding on using networking libraries like Volley, Retrofit, OKHttp and jetpack libraries
- Strong knowledge of computer science, algorithms, data structures and design patterns.
- Hands-on experience with Android’s debugging, unit testing, app security, and performance optimization tools.
- Experience with third-party libraries and APIs
- Solid understanding of the full mobile development life cycle.
- Proficiency at object-oriented programming and multi-threading
- Experience with data storage using SQLite, Room
- Experience in creating custom components
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Locations: Bangalore
Quick Glances:
- https://www.apnacomplex.com/why-apnacomplex">What to look for at ApnaComplex
- https://www.linkedin.com/company/1070467/admin/">Who are we A glimpse of ApnaComplex, know us better
- https://www.apnacomplex.com/media-buzz">ApnaComplex - Media – Visit our media page
ANAROCK Ethos - Values Over Value:
Our assurance of consistent ethical dealing with clients and partners reflects our motto - Values Over Value.
We value diversity within ANAROCK Group and are committed to offering equal opportunities in employment. We do not discriminate against any team member or applicant for employment based on nationality, race, color, religion, caste, gender identity / expression, sexual orientation, disability, social origin and status, indigenous status, political opinion, age, marital status or any other personal characteristics or status. ANAROCK Group values all talent and will do its utmost to hire, nurture and grow them.
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Involvement in the full software development life cycle within broadly defined parameters and providing
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Fast prototyping of proof-of concept features / application based on brief.
Develop and maintain new features on Java stack
Own the delivery of an entire piece of a system or application
Management and execution against project plans and delivery commitments
Work closely with the peers and Leads to develop the best technical design and approach for new product
development
Build software solutions for complex problems.
Compliance with build/release and configuration management process
Responsibility to develop unit test cases for his/her project module.
Execution of appropriate quality plans ,project plans ,test strategies and processes for development
activities in concern with business and project management effort
Desired Profile:
GoodunderstandingofObjectOrientedProgrammingConcepts,hands-onknowledgeonJavastack
(Spring/Hibernate)
Development across multiple browsers/platforms on Website
Good Understanding of SQL/NoSQL data stores
Fair Understanding of Responsive High Level Designs
Work experience in product/start-up company is a plus
Familiarity to MVC, SOA, RESTFull web services
Work with other teams and manage time across multiple projects and tasks in a deadline driven, team
environment
Good to have knowledge of Javascript (AngularJS/ReactJS)/HTML/CSS/JQuery front-end code across a
broad array of Interactive web
Understand agile methodology and instill best practices into the process.
- Providing creative direction for visual design
- Creating processes to improve quality & streamline work for the UI design team in collaboration with UX designers, PMs, technology and QA.
- Growing, managing & mentoring a diverse team of UI designers, graphic designers & illustrators
- Conceiving a robust creative vision and executable strategy for the UI design function in close collaboration with the product, UX & Agile engineering teams
- Being an integral part of the creation, implementation, and company-wide application of a design system
- Coaching & inspiring the visual design team to understand, define & measure the impact of their creative vision
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Job Description and skill requirements
Digital Marketing Manager
(This role will come with Sales Targets and commensurate rewards)
Role
- Plan and execute digital marketing campaigns across different digital marketing platforms
- Understanding of SEO/SEM, Marketing database, email and display campaigns
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- Thorough monitoring of all social media ,digital spends and optimizing the budgets
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- Brainstorm new and creative growth strategies
- Collaborate with internal teams to create landing pages and optimize user experience
- Utilize strong analytical ability to evaluate end-to-end customer experience across multiple channels and customer touch points
- Experience in setting up and optimizing Google AdWords campaigns
Skill Requirements:
- Self-Starter and a go getter!
- Proven experience in the Ecommerce space – Minimum of 2 years of experience in a similar role
- Understanding of digital marketing landscape, concepts and best practices.
- Knowledge of one of the web analytics tools (e.g. Google Analytics, Net Insight or Web Trends etc.)
- Analytical mindset and critical thinking.
- Excellent communication and interpersonal skills.