Cutshort logo
A fast-growing SaaS commerce company logo
Implementation & Customer success Manager
A fast-growing SaaS commerce company
Implementation & Customer success Manager
A fast-growing SaaS commerce company's logo

Implementation & Customer success Manager

at A fast-growing SaaS commerce company

Agency job
5 - 8 yrs
₹25L - ₹35L / yr
Bengaluru (Bangalore)
Skills
API
Integration
SQL
skill iconAmazon Web Services (AWS)
Vendor Management
Hubspot
skill iconData Analytics
Project Management
freshdesk
excel sheets

As a Customer Success Manager at this company, you will prioritize the goals and needs of our customers. CSMs form a direct relationship with customers and provide them with timely value propositions. CSM teams work with customers to help them with product onboarding, technical implementation support, understanding the business use cases and map it to the product features. The key skills required are: 

  • You have a customer first approach while implementing a technology product and can independently lead the project in a highly consultative and proactive manner.
  • You can work with cross-functional teams (e.g. Product, Sales, technology) to quickly come up with solutions that achieve customer objectives.
  • You are adept in client relationships and capable of engaging in business-level and technical conversations at multiple levels of the organization. You are empathetic and a good listener. 
  • You constantly strive to improve customer health metrics like product implementation time, CSAT, LTV, repeat purchase, churn, retention, NPS, upsell and cross-sell.

You should have :

  • 5+ years of experience working with enterprise-level strategic customers on technology solutions.
  • Ability to understand complex business requirements. 
  • Ability to quickly learn and explain technical concepts. 
  • Good project management skills. 
  • Strong critical thinking skills and ability to draw insights to improve the product and customer experience. 
  • Very good verbal and written communication & presentation skills.
  • Knowledge of technology solutions like APIs, integrations, SQL, AWS, Pendo, Hubspot, Freshdesk would be a big plus.
  • Very hands-on experience in Excel sheets and advanced data analysis. 
  • Excellent communication skills and experience working with a SaaS company would be ideal.

What can you look for?

A wholesome opportunity in a fast-paced environment that will enable you to juggle between concepts, yet maintain the quality of content, interact and share your ideas and have loads of learning while at work. Work with a team of highly talented young professionals and enjoy the comprehensive benefits that company offers.

We are

A fast-growing SaaS commerce company based in Bangalore with offices in Delhi, Mumbai, SF, Dubai, Singapore, and Dublin. We have three products in our portfolio: Plum, Empuls and Compass. Company works with over 1000 global clients. We help our clients in engaging and motivating their employees, sales teams, channel partners and consumers for better business results.

Way forward

We look forward to connecting with you. As you may take time to review this opportunity, we will wait for a reasonable time of around 3-5 days before we screen the collected applications and start lining up job discussions with the hiring manager. We assure you that we will attempt to maintain a reasonable timeframe for successfully closing this requirement. The candidates will be kept informed and updated on the feedback and application status.

 
Read more
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos

Similar jobs

Top 3 Fintech Startup
Top 3 Fintech Startup
Agency job
via Jobdost by Sathish Kumar
Bengaluru (Bangalore)
6 - 9 yrs
₹20L - ₹30L / yr
skill iconAmazon Web Services (AWS)
PySpark
SQL
Apache Spark
skill iconPython

We are looking for an exceptionally talented Lead data engineer who has exposure in implementing AWS services to build data pipelines, api integration and designing data warehouse. Candidate with both hands-on and leadership capabilities will be ideal for this position.

 

Qualification: At least a bachelor’s degree in Science, Engineering, Applied Mathematics. Preferred Masters degree

 

Job Responsibilities:

• Total 6+ years of experience as a Data Engineer and 2+ years of experience in managing a team

• Have minimum 3 years of AWS Cloud experience.

• Well versed in languages such as Python, PySpark, SQL, NodeJS etc

• Has extensive experience in Spark ecosystem and has worked on both real time and batch processing

• Have experience in AWS Glue, EMR, DMS, Lambda, S3, DynamoDB, Step functions, Airflow, RDS, Aurora etc.

• Experience with modern Database systems such as Redshift, Presto, Hive etc.

• Worked on building data lakes in the past on S3 or Apache Hudi

• Solid understanding of Data Warehousing Concepts

• Good to have experience on tools such as Kafka or Kinesis

• Good to have AWS Developer Associate or Solutions Architect Associate Certification

• Have experience in managing a team

Read more
Chennai
4 - 12 yrs
₹3L - ₹10L / yr
Good Clinical Practice

Roles and Responsibilities

 

1.    Manage client relationships, and facilitators relationship at MHFAI for training and post-training support.

2.    Ideate, design, and implement program that focused on post-training support for mental health first-aiders.

3.    Leverage the new products of MHFAI to the clients that ensures implementation of mental health by building tools and guidelines (for organized groups).

4.    Oversee and facilitate MHFAI instructors for training and upskilling.

5.    Monitor and coordinate the MHFAI Awards program with all the stakeholders involved.

6.    Draft and initiate scientific research, and create tools required at workplace to measure mental health.

7.    Plan and manage webinars, events and activities to promote the idea of mental health at workplaces and educational institutions.

8.    Draft, design, manage and implement guidelines / resources with focus on mental health for the benefit of organized groups.

9.    Keep up-to-date with the latest trends and best practices in Learning and Development and / or mental health, and incorporate them into our training programs.

10. Manage the Learning and Development budget, ensuring that resources are allocated effectively and efficiently.

11. Provide support in other operational functions of MHFA as needed.

 

Requirements:

·      10-15 years in clinical work and / or mental health training

·      Qualification: Education in Mental Health

·      Experience in Clinical Practice / Research

·      Exposure to mental health training and created content or training on Mental Health for Adult

·      Experience of having previously worked in organized group is desirable

Read more
A Health, Wellness & Fitness startup
A Health, Wellness & Fitness startup
Agency job
via Qrata by Prajakta Kulkarni
Mumbai
5 - 12 yrs
₹25L - ₹35L / yr
Product Marketing
Marketing

Work Description: 

  • Storyteller & Fountainhead brimming with ideas on variety of ways to communicate the message to target audience to create pull-marketing advertisements
  • Develop graphic, copy & video content using https://medium.com/@gmiecznikowski/shape-your-brand-with-this-exercise-4645ac3ea26d">Brand Key communication framework
  • Deliver brand assets like social media content, landing page content, performance marketing creatives, directional scripts for influencers, PR etc. 
  • Deeply understand & empathise with consumer insights & create Brand stories around problem, solution, functional benefits, emotional payoffs & social currency to drive awareness, brand attribute scores & sales 
  • Provide direction to designers, videographers, editors to develop online marketing campaigns
  • Map customer journeys, service design and communication assets to drive engagement
  • Coordinate with agencies to create marketing creatives, video content
  • Analyze online consumer behaviours & trends to understand product-market fit
  • Manage daily marketing & communication operations

Candidature requirements: 

  • 5+ years experience in advertising agency with product marketing background
  • Prior experience in conceptualization & execution of short 15 secs videos ads
  • Strong storytelling visualization skills in form of videos & graphics
  • Experience in in women oriented product, service, startup is added plus
  • Intuitively sense the market need and visualize marketing & communication tactics
Read more
Teblox Labs
Ritika Rai
Posted by Ritika Rai
Delhi, Gurugram, Noida, Ghaziabad, Faridabad
3 - 6 yrs
₹4L - ₹12L / yr
User Interface (UI) Design
User Experience (UX) Design

Job Description:

We are looking for a talented UI/UX Designer to join our team. As a UI/UX Designer, you will be responsible for creating intuitive and visually appealing user interfaces and experiences for our digital products. You will work closely with product managers, developers, and other stakeholders to understand user needs, translate requirements into wireframes and prototypes, and design user-friendly interfaces that enhance user satisfaction and engagement. The ideal candidate should have a strong portfolio showcasing their design skills, creativity, and attention to detail.

Responsibilities:

  1. Collaborate with cross-functional teams to understand user requirements, business objectives, and technical constraints.
  2. Conduct user research, usability testing, and analysis to gain insights into user behaviors, preferences, and pain points.
  3. Create wireframes, user flows, and prototypes to visualize and communicate design concepts and interaction patterns.
  4. Design user interfaces and experiences that are intuitive, responsive, and aesthetically pleasing across various devices and platforms.
  5. Develop high-fidelity mockups and interactive prototypes using design tools such as Sketch, Adobe XD, Figma, or InVision.
  6. Iterate on designs based on feedback from stakeholders, usability testing, and data analysis to continuously improve the user experience.
  7. Collaborate with developers to ensure the feasibility and implementation of design solutions while maintaining design integrity.
  8. Create and maintain design systems, style guides, and UI components to ensure consistency and scalability across products.
  9. Stay updated on industry trends, best practices, and emerging technologies in UI/UX design.
  10. Advocate for user-centered design principles and contribute to a culture of design excellence within the organization.

Requirements:

  1. Bachelor's degree in Graphic Design, Interaction Design, HCI, or related field.
  2. Proven experience as a UI/UX Designer or similar role, with a strong portfolio showcasing design projects and process.
  3. Proficiency in design tools such as Sketch, Adobe XD, Figma, or InVision.
  4. Solid understanding of user-centered design principles, usability heuristics, and design thinking methodologies.
  5. Experience conducting user research, usability testing, and analysis to inform design decisions.
  6. Strong visual design skills, with an eye for typography, color, layout, and iconography.
  7. Knowledge of responsive design principles and mobile-first design approach.
  8. Excellent communication, collaboration, and presentation skills.
  9. Ability to work effectively in a fast-paced environment and manage multiple projects simultaneously.
  10. Familiarity with front-end development technologies (HTML, CSS, JavaScript) is a plus but not required.


Read more
GetSetHome
at GetSetHome
1 recruiter
Harshil Shah
Posted by Harshil Shah
Mumbai
0 - 3 yrs
₹1L - ₹1L / yr
Customer Retention
English Proficiency
Customer Relationship Management (CRM)
The person would be a customer champion and responsible for resolving all customer queries arising largely through emails. Responsibilities and Duties - Needs to resolve & respond to customer queries primarily through emails. - Needs to speak to customers over phone occasionally in case of any escalations - May need to also speak to customers over a call as and when any business need arises Required Experience, Skills and Qualifications - Good communication skills - Verbal & Written - Empathy & Patience - Calm headed
Read more
DolphinChat
at DolphinChat
5 recruiters
Ashish Sharma
Posted by Ashish Sharma
Gurugram
3 - 4 yrs
₹5L - ₹10L / yr
Natural Language Processing (NLP)
skill iconPython
rasa
TensorFlow
Job Description :

- Developing chatbots and voice assistants on various platforms for diverse business use-cases

- Work on a chatbot framework/architecture using an open-source tool or library

- Implement Natural Language Processing (NLP) for chatbots

- Integration of chatbots with Management Dashboards and CRMs

- Resolve complex technical design issues by analyzing the logs, debugging code, and identifying technical issues/challenges/bugs in the process

- Deploy applications using CI/CD tools

- Designing and building highly scalable AI and ML solutions

- Ability to understand business requirements and translate them into technical requirements

- Open-minded, flexible, and willing to adapt to changing situations

- Ability to work independently as well as on a team and learn from colleagues

- High adaptability in a dynamic start-up environment.

- Experience with bot multi-lingual utilization (preferred)

- Experience with bot human escalation

- Ability to optimize applications for maximum speed and scalability

- Come up with new approaches and ideas to improve the current performance of Chatbots across multiple domains and build a highly personalized user experience.

QUALIFICATIONS : B. Tech/ B.E. /M. Tech or a related technical discipline from reputed universities

SKILLS REQUIRED :

- Minimum 3+ years- of experience in Chatbot Development using the Rasa open-source framework.

- Hands-on experience building and deploying chatbots.

- Experience in Conversational AI platforms for enterprises using ML and Deep Learning.

- Experience with both text to speech and vice versa transformation incorporation.

- Should have a good understanding of various Chatbot frameworks/platforms/libraries.

- Build and evolve/train the NLP platform from natural language text data being gathered from users on a daily basis.

- Code using primarily Python.

- Experience with bots for platforms like Facebook Messenger, Slack, Twitter, WhatsApp, etc.

- Knowledge of digital assistants such as Amazon Alexa, Google Assistant, etc.

- Experience in applying different NLP techniques to problems such as text. classification, text summarization, question & answering, information retrieval, knowledge extraction, and conversational bots design potentially with both traditional & Deep Learning

- Techniques - NLP Skills/Tools: NLP, HMM, MEMM, P/LSA, CRF, LDA, Semantic Hashing, Word2Vec, Seq2Seq, spaCy, Nltk, Gensim, Core NLP, NLU, NLG, etc.

- Should be familiar with these terms: Tokenization, N-Grams, Stemmers, lemmatization, Part of speech tagging, entity resolution, ontology, lexicology, phonetics, intents, entities, and context.

- Knowledge of SQL and NoSQL Databases such as MySQL, MongoDB, Cassandra, Redis, PostgreSQL

- Experience with working on public cloud services such as Digital Ocean, AWS, Azure, or GCP.

- Knowledge of Linux shell commands.

- Integration with Chat/Social software like Facebook Messenger, Twitter, SMS.

- Integration with Enterprise systems like Microsoft Dynamics CRM, Salesforce, Zendesk, Zoho, etc.

MUST HAVE :

- Strong foundation in the python programming language.

- Experience with various chatbot frameworks especially Rasa and Dialogflow.

- Strong understanding of other AI tools and applications like TensorFlow, Spacy, and Google Cloud ML is a BIG plus.

- Experience with RESTful services.

- Good understanding of HTTPS and Enterprise security.
Read more
BORQS
Maya Unnikrishnan
Posted by Maya Unnikrishnan
Bengaluru (Bangalore)
2 - 5 yrs
₹10L - ₹20L / yr
Android Firmware
Firmware development
Android Telephony
Qualcomm
PTCRB
+14 more

Strong programming (Java, C/C++) and troubleshooting skill

Experience on Android telephony, connectivity framework

RIL 

Familiarity and support of PTCRB/GCF certification process.

Knowledge a cellular test equipment and network IOT

IMS/Volte/SMS over IMS/Video calling and SIP signaling – Desired

Knowledge of QUALCOMM tools, QXDM, QRCT, ER & Analysis of logs.

Preferred - knowledge on 3GPP specs and GSM/GPRS/EGPRS/WCDMA/UMTS/LTE/TD-SCDMA standards

Preferred - Android apps (Calling, messaging, Sim toolkit
Read more
Global Software Services Co
Global Software Services Co
Agency job
via Unnati by Seemi Ejaz
NCR (Delhi | Gurgaon | Noida)
3 - 5 yrs
₹5L - ₹7L / yr
skill iconReact.js
skill iconAngular (2+)
skill iconJavascript
User Interface (UI) Design
Grunt
+7 more

Our client is a premier web design and software solutions company based out of Delhi, Florida and California. They are a creative, young and dynamic organisation that provides superior quality solutions like web design and development, mobile app development on various platforms, cloud apps and Ecommerce web solutions. They have clients across US, Canada, UK, and Australia, who receive market ready and saleable apps.

 
The apps developed by our client typically have around 2lac downloads and the websites developed and maintained by them has helped their customers generate 250% more in sales. The founding team has a combined experience of over 50 years in fields covering software, hiring, client servicing and marketing.
 
As a UI Developer, you will be building Web User Interface (UI) using HTML/HTML5, CSS, SCSS, Advance Javascript Libraries, Jquery, Bootstrap and on UI frameworks like
Node.js React, redux/angular.js/ backbone, Hapi.js.
 
What you will do:
  • Responsive Web Designing using Bootstrap/ CSS3/ LESS/ SASS and HTML5
  • Understanding of AJAX and JavaScript Dom manipulation Techniques
  • Strong expertise with HTML, CSS, and writing cross-browser compatible code
  • Building JavaScript tools like grunt or gulp
  • Providing SEO solutions for websites
  • Building the infrastructure for serving the front-end app and assets
  • Ensuring high performance on mobile and desktop
  • Coordinating the workflow between the UX designer and stakeholder

 


What you need to have:

  • Strong Designing skills and knowledge.
  • Should have experience in Web User Interface (UI) using HTML/HTML5, CSS, SCSS, Advance Javascript Libraries, Jquery, Bootstrap and on UI frameworks like Node.js React, redux/angular.js/ backbone, Hapi.js.
  • Good Familiarity with Agile / Scrum practices; a good team player, balanced with
    the autonomy and motivation to produce individually
  • Proficiency with Angular 2/4/5/6/7/8
  • Responsive Web Design using Bootstrap/CSS3/LESS/SASS and HTML5 
  • Deep knowledge of Angular practices and commonly used modules based on extensive work experience    
  • Good understanding of AJAX and JavaScript Dom manipulation Techniques    
  • Graduation in computers - Full time B.E / B. Tech or an MCA degree (Regular Program, no part-time or long-distances courses). 
Read more
B2C organization
B2C organization
Agency job
via Aptita Consulting Partners by Pankti Shah
Bengaluru (Bangalore)
5 - 15 yrs
₹25L - ₹40L / yr
Digital Marketing
Search Engine Marketing (SEM)
Growth Hacking
Social Media Marketing (SMM)
Web Analytics
  • Your responsibilities will include:

    • Leading a high-performing team to create and implement strategic marketing initiatives across various marketing functions including performance marketing, events, social media marketing, product marketing and partnerships.
    • Creating and implementing the marketing plan in line with overall business objectives while striking a balance between longer-term strategic brand building activities, mid-term lead generation and nurturing, as well as quick wins to achieve targets
    • Using data and analytics for decision making and measuring marketing effectiveness as well as creating a culture of structured experimentation and iteration to drive growth
    • Building win-win relationships with new and existing partners
    • Manage the marketing budget to drive sustainable bottom-line growth

     

    Key Requirements

    • You have a degree in Marketing, Business Administration or related field.
    • You have prior experience in a similar role with a solid track record of success.
    • You have strong experience in Growth Hacking, Social Media/ Viral Marketing, managing demand generation & the customer acquisition funnel and performance marketing.
    • You have good knowledge of Campaign Management Tools (eg. Active Campaign), and Web Analytics Tools (eg. Google Analytics).
    • You are highly goal driven and work well in fast paced environments.
    • You possess strong analytical skills and are comfortable dealing with numerical data.
    • You have excellent communication & interpersonal skills.
    • You are adept at building relationships and liaising with multiple stakeholders and thrive in matrix environments.
Read more
6Simplex
at 6Simplex
1 recruiter
6Simplex Butler
Posted by 6Simplex Butler
Nagpur
2 - 7 yrs
₹3L - ₹5L / yr
skill iconJavascript
Object Oriented Javascript (OOJS)
Dojo Toolkit
The right candidate for a JavaScript Developer position at 6Simplex must have Ability to design modular client side application architectures. Strong knowledge of software engineering principles, frameworks, web technologies, W3C standards, and JavaScript based UI design patterns Experience using Web 2.0 technologies including HTML5, JavaScript, CSS, AJAX. Experience consuming back end services with JavaScript AJAX clients using JSON. Familiarity with JavaScript AMD based module loaders and front-end build tools Ability to use HTML5 based features such as Canvas, Web Workers, WebDB, WebGL, File System. An unexplainable urge to strictly follow JavaScript coding standards Good understanding of code versioning tools, such as Git, and ability to use code repository services in daily work Good understanding of browser rendering behavior and performance Experience using at least one major JavaScript toolkit (such as Dojo, jQuery, extJS) Some idea as to why folks are crazy about all those JS frameworks (Backbone, AngularJS) Huge interest in building visualizations (D3, OpenLayers/Leaflet) Good verbal and written communication skills in English and verbal skills in Hindi Ability to explain things to technical and non-technical audiences Motivation to be a self-directed team player who thrives in a frequently changing environment Curiosity about all things Design A preference for a positive and healthy work environment At 6Simplex, a Javascript Developer will be responsible for Implementing front end visual and interactive elements of web applications, supported by back-end services. Ensuring the technical feasibility of UI/UX designs created by the team and translating them into functional user interfaces, ensuring cross browser compatibility and performance Building reusable JavaScript libraries Following JavaScript coding standards and building appropriate unit tests, integration tests and deployment scripts for applications or APIs Optimizing applications for maximum speed and scalability Collaborating with other team members and stakeholders Communicating regularly with the clients and project teams to report progress on development efforts Contributing to continuous improvement of products by suggesting enhancements to user interface and application architecture or use of new technologies
Read more
Why apply to jobs via Cutshort
people_solving_puzzle
Personalized job matches
Stop wasting time. Get matched with jobs that meet your skills, aspirations and preferences.
people_verifying_people
Verified hiring teams
See actual hiring teams, find common social connections or connect with them directly.
ai_chip
Move faster with AI
We use AI to get you faster responses, recommendations and unmatched user experience.
Did not find a job you were looking for?
icon
Search for relevant jobs from 10000+ companies such as Google, Amazon & Uber actively hiring on Cutshort.
companies logo
companies logo
companies logo
companies logo
companies logo
Get to hear about interesting companies hiring right now
Company logo
Company logo
Company logo
Company logo
Company logo
Linkedin iconFollow Cutshort
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos