Implementation & Customer success Manager
Amazon Web Services (AWS)
Data AnalyticsAs a Customer Success Manager at this company, you will prioritize the goals and needs of our customers. CSMs form a direct relationship with customers and provide them with timely value propositions. CSM teams work with customers to help them with product onboarding, technical implementation support, understanding the business use cases and map it to the product features. The key skills required are:
- You have a customer first approach while implementing a technology product and can independently lead the project in a highly consultative and proactive manner.
- You can work with cross-functional teams (e.g. Product, Sales, technology) to quickly come up with solutions that achieve customer objectives.
- You are adept in client relationships and capable of engaging in business-level and technical conversations at multiple levels of the organization. You are empathetic and a good listener.
- You constantly strive to improve customer health metrics like product implementation time, CSAT, LTV, repeat purchase, churn, retention, NPS, upsell and cross-sell.
You should have :
- 5+ years of experience working with enterprise-level strategic customers on technology solutions.
- Ability to understand complex business requirements.
- Ability to quickly learn and explain technical concepts.
- Good project management skills.
- Strong critical thinking skills and ability to draw insights to improve the product and customer experience.
- Very good verbal and written communication & presentation skills.
- Knowledge of technology solutions like APIs, integrations, SQL, AWS, Pendo, Hubspot, Freshdesk would be a big plus.
- Very hands-on experience in Excel sheets and advanced data analysis.
- Excellent communication skills and experience working with a SaaS company would be ideal.
What can you look for?
A wholesome opportunity in a fast-paced environment that will enable you to juggle between concepts, yet maintain the quality of content, interact and share your ideas and have loads of learning while at work. Work with a team of highly talented young professionals and enjoy the comprehensive benefits that company offers.
We are
A fast-growing SaaS commerce company based in Bangalore with offices in Delhi, Mumbai, SF, Dubai, Singapore, and Dublin. We have three products in our portfolio: Plum, Empuls and Compass. Company works with over 1000 global clients. We help our clients in engaging and motivating their employees, sales teams, channel partners and consumers for better business results.
Way forward
We look forward to connecting with you. As you may take time to review this opportunity, we will wait for a reasonable time of around 3-5 days before we screen the collected applications and start lining up job discussions with the hiring manager. We assure you that we will attempt to maintain a reasonable timeframe for successfully closing this requirement. The candidates will be kept informed and updated on the feedback and application status.
Subodh Popalwar
Software Engineer, Memorres
About A fast-growing SaaS commerce company
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Essential Duties and Responsibilities
Include the following, other duties that may be assigned:
Lead the Requirement Discovery Calls.
Defining the Vision
Managing & Scoping the Product Backlog
Providing solutions to solving the Assortment, Availability, Merchandizing, and Supply Chain Problems in Retail Space
Working on various metrics for Retail Industry KPIs and assessing the performance of a retail business
Work with Data Engineers on giving in-depth knowledge of the Business Requirements.
Understanding the business purpose of the story and defining and analyzing possible alternative ways of satisfying the business purpose of the story
Estimation of Level of Efforts(LOE) and Deployment Timelines.
Accountable for ensuring advanced analytics and data science outcomes are continually improved such that product and service offerings stay aligned with changing business needs and strategic objectives
Performing line management of product teams operating within an AGILE methodology
Collaborating closely with Business Owners and users to define product roadmaps, epics, features and user stories
Working with team members to take shared responsibility for the overall efforts that the team has committed to
Taking responsibility for the quality data solutions that developers produce
Interacting with Stake holders (Internal & External) as necessary to clarify requirements and agree on priorities
Review project team solution designs to ensure technical alignment & consistency against predefined target architecture and established standards
Work in partnership with third party suppliers to formulate and execute delivery of customer-focused Product & Services
Assist in developing standards for data ingestion, data access layers, application and integration of selected SaaS platforms and Data Science solutions as key components of the overall solution architecture
First Level of the Analysis of the Data Issues.
Understand End-End Flow of the application technically and functionally to enable oneself to be an eventual Product Owner.
Build and maintain architecture, design, and metadata documentation
Desired Qualifications:
Bachelor’s or Master’s in Data or Computer Science or equivalent technical field
Experience in retail industry is must
Lead the Requirement Discovery Calls.
Defining the Vision
Managing & Scoping the Product Backlog
Experience in solving business problems i.e. Assortment, Availability, Merchandizing, and Supply Chain
Providing solutions to solving the Availability, Merchandizing, and Supply Chain Problems in Retail Space
Working on various metrics for Retail Industry KPI’s and assessing the performance of a retail business
8-10 years of Overall IT Experience.
>5 years of Retail Business experience. Experience in Cloud Technologies is a plus
>2 years’ experience managing stakeholder relationships including influencing & negotiating outcomes
Experience in writing SQL and Complex SQL Queries is a Big Plus
About Us:
Prolifics Corporation Limited is a Global Technology Solutions Provider with presence across North America (USA and Canada), Europe (UK and Germany), Middle East & Asia. In India, we have off shore development centres: 3 in Hyderabad & 1 in Pune.
For more than 40 years, Prolifics has transformed enterprises of all sizes including over 100 Fortune 1000 companies by solving their complex IT challenges. Our clients include Fortune 50 and Fortune 100 companies across a broad range of industries including Financial Services, Insurance, Government, Healthcare, Telecommunications, Manufacturing and Retail. We rank consistently in Dream Companies to Work For and Dream Employer of the Year ranking from World HRD Congress, ranked 7 in 2019.
We encourage you to visit us on www.prolifics.com or follow us on Twitter, LinkedIn, Facebook, YouTube and other social media to know more about us.
Data AnalyticsYou will work on:
We help many of our clients make sense of their large investments in data – designing, architecting & building analytics applications. You will interact with our customers/partners to analyze & provide meaningful insights to their large datasets.
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- Assist customers’ technical questions and take care of any technical issues
- Document necessary details & continuously improve documentation
- Keep track of data deliveries and follow up with clients. Ensure the data arrives in good order.
- Communicate the progress to both internal and external stakeholders
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- Exceptional communication skills
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- Remote working options for the right maturity level
- Competitive salary & family benefits
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About Cognologix:
Cognologix helps companies disrupt by reimagining their business models and innovate like a Startup. We are at the forefront of digital disruption and take a business-first approach to help meet our client’s strategic goals.
We are a Data focused organization helping our clients to deliver their next generation of products in the most efficient, modern and cloud-native way.
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Follow CutshortSubodh Popalwar
Software Engineer, Memorres