
Implementation & Customer success Manager
at A fast-growing SaaS commerce company
As a Customer Success Manager at this company, you will prioritize the goals and needs of our customers. CSMs form a direct relationship with customers and provide them with timely value propositions. CSM teams work with customers to help them with product onboarding, technical implementation support, understanding the business use cases and map it to the product features. The key skills required are:
- You have a customer first approach while implementing a technology product and can independently lead the project in a highly consultative and proactive manner.
- You can work with cross-functional teams (e.g. Product, Sales, technology) to quickly come up with solutions that achieve customer objectives.
- You are adept in client relationships and capable of engaging in business-level and technical conversations at multiple levels of the organization. You are empathetic and a good listener.
- You constantly strive to improve customer health metrics like product implementation time, CSAT, LTV, repeat purchase, churn, retention, NPS, upsell and cross-sell.
You should have :
- 5+ years of experience working with enterprise-level strategic customers on technology solutions.
- Ability to understand complex business requirements.
- Ability to quickly learn and explain technical concepts.
- Good project management skills.
- Strong critical thinking skills and ability to draw insights to improve the product and customer experience.
- Very good verbal and written communication & presentation skills.
- Knowledge of technology solutions like APIs, integrations, SQL, AWS, Pendo, Hubspot, Freshdesk would be a big plus.
- Very hands-on experience in Excel sheets and advanced data analysis.
- Excellent communication skills and experience working with a SaaS company would be ideal.
What can you look for?
A wholesome opportunity in a fast-paced environment that will enable you to juggle between concepts, yet maintain the quality of content, interact and share your ideas and have loads of learning while at work. Work with a team of highly talented young professionals and enjoy the comprehensive benefits that company offers.
We are
A fast-growing SaaS commerce company based in Bangalore with offices in Delhi, Mumbai, SF, Dubai, Singapore, and Dublin. We have three products in our portfolio: Plum, Empuls and Compass. Company works with over 1000 global clients. We help our clients in engaging and motivating their employees, sales teams, channel partners and consumers for better business results.
Way forward
We look forward to connecting with you. As you may take time to review this opportunity, we will wait for a reasonable time of around 3-5 days before we screen the collected applications and start lining up job discussions with the hiring manager. We assure you that we will attempt to maintain a reasonable timeframe for successfully closing this requirement. The candidates will be kept informed and updated on the feedback and application status.

Similar jobs
WALK-IN-Drive for PHP Developer for Lucknow on 13th July 2025 ie Sunday
Registration Link- https://shorturl.at/bfKwb
Location; Prithvi Ratan Heights, 4th floor, Plot No. 4, 3 Vijayant Khand, Gomti Nagar, Lucknow, U.P
Job Description for PHP Developer :
- Experience – 00- 2 yrs
- Qualification- MCA /B. Tech
- Job Nature - Permanent
- Skills - PHP, Java, MYSQL, CSS, Jquery
- Working days - 5
Description:
- Should have hands-on experience in Web Development
- Good understanding of PHP and Object-oriented programming paradigm.
- Able to understand project requirement and handle project independently.
- Strong learning capability.
- Having a good knowledge of Jquery.
- Framework experience would be beneficial.
- Should be comfortable to work with the team.
- Should be comfortable with work on any MVC based framework.
Skills required:
- Able to understand project requirement and handle project independently.
- Strong learning capability.
- Contribute in all phases of the development.
- Knowledge of PHP/CodeIgniter will be preferred.
- Basic Knowledge of JavaScript, Web Services.
- Sound knowledge of PHP, mysql, JQuery etc.
Perks & Benefits:
- Employees Family Health Insurance, EPF & ESIC.
- Employee Health Insurance.
- Late-night meal facility.
- Innumerable in house & outdoor party.
- Various compensations & bonuses.
- No dress code
- Festival Celebration
- Employees B'day celebration.
- Hobby club
- Mini Gym
- Cafeteria facility
Procedure for the interview will be as follows:-
1. Written Round
2. Technical F2F
3. HR Round
WALK-IN-Drive for PHP Developer for Lucknow on 13th July 2025 ie Sunday
Registration Link- https://shorturl.at/bfKwb
Location; Prithvi Ratan Heights, 4th floor, Plot No. 4, 3 Vijayant Khand, Gomti Nagar, Lucknow, U.P
Key Responsibilities:
Project Planning & Coordination:
• Develop detailed project plans for product procurement and delivery of material to jobsite.
• Coordinate with internal teams (design, procurement, logistics, finance, etc.) and external vendors.
• Oversee multiple supply chain projects simultaneously, ensuring timelines and budgets are met.
Client & Stakeholder Communication:
• Serve as the main point of contact for hospitality clients throughout the project lifecycle.
• Provide regular updates to stakeholders on progress, risks, and milestones. Vendor & Supplier Management:
• Collaborate with approved vendors to ensure timely production and quality compliance.
• Evaluate supplier performance and support procurement team in sourcing decisions.
Logistics & Delivery:
• Manage the scheduling of shipments and delivery to hotels, resorts, or restaurant properties.
• Monitor and resolve any issues related to shipping, customs clearance, or last-mile delivery.
Quality Control & Compliance:
• Ensure products meet required quality and brand standards.
• Adhere to safety, sustainability, and compliance regulations relevant to hospitality supply. Budget Management:
• Track project costs and variances against budget forecasts.
• Support cost-saving initiatives and report financials as required.
Issuing Sales Orders and Purchase Orders:
• Coordinate with vendors and internal stakeholders to facilitate the issuance of sales orders and purchase orders for materials and services.
• Raising payment timely payment request. Excel Skills:
• Utilize advanced Excel skills to manage project data, track expenses, and generate reports for analysis.
• Prepare and share expediting reports and project related reports and share with the stake holders.
Bid Revisions:
• Coordinate bid revisions with vendors and internal stakeholders to ensure alignment with project requirements and budget constraints
• Prepare Change Orders and creating budget for same. Project Documentation & Close Out Report
• Maintain comprehensive documentation of project activities, including contracts, purchase orders, and correspondence with vendors.
• Prepare project close out reports.
Qualifications:
• Bachelor's degree in architecture, civil engineering, construction management, or a related field.
• 3–5+ years of project management experience in hospitality, supply chain, procurement or site execution works in commercial or residential projects.
• PMP certification or equivalent is a plus.
• Knowledge of FF&E, OS&E, or hospitality procurement preferred.
Skills & Competencies:
• Strong organizational and time management skills.
• Proficiency in project management tools (e.g., MS Project, Monday.com, Asana).
• Excellent communication and negotiation skills.
• Analytical and problem-solving abilities.
• Ability to manage multiple projects under tight deadlines.
Requirements:
1. Background in Civil/Architecture/Interior Design: Bachelor’s degree or equivalent experience in a relevant field.
2. Excellent Communication Skills: Strong verbal and written communication skills in English, with the ability to interact effectively with internal teams and external vendors.
3. Interiors Experience: Previous experience in interior design projects, with a solid understanding of materials, finishes, and construction processes.
4. Estimation Experience: Proficiency in project estimation techniques, with the ability to accurately forecast costs and timelines.
5. Excel Skills: Advanced proficiency in Microsoft Excel, including functions, formulas, and data analysis tools.
6. Vendor Management: Demonstrated experience in coordinating with vendors, negotiating contracts, and resolving issues in a timely manner.
Job Title: Customer Success Manager
Location: Baner, Pune
About Us:
Truein is a fast growing B2B SaaS product company, offering Attendance & Timesheet solutions
to the companies with Contractual and Distributed workforce. 500+ customers across the globe now believe in what we do and have embarked on this journey with us. At Truein, we are on a
mission to bring transparency and controls in the time & attendance process. We leverage Face recognition and AI technologies. We are backed by Investors and a high potential team of 40 people and growing.
Our Culture:
At Truein, we genuinely care about every member we hire. You’ll learn new things regardless of your experience level. We strongly believe in creating value for all stakeholders - our employees, customers, and investors. We foster ownership, and have a dynamic, fun and vibrant startup culture.
Role Overview:
As a Customer Success Manager at Truein, you will play a key role in driving customer goals,revenue expansion and product adoption by ensuring the activation, engagement, success,
retention, and growth for Truein’s key enterprise and mid-market clients. This role is focused on high-impact, high-value activities in all aspects of business development and retention. It is an individual contributor role wherein the person would work with a small but highly competitive and effective team.
Responsibilities:
● Customer onboarding: help them set up product configuration and upload data
● Conduct product training for key stakeholders in the customer organization
● Drive adoption, improve customer satisfaction, and work with our customers to
generate new business (upsell and cross-sell)
● Minimize customer churn, maximize retention and create great customer experience
● Contact customers to explain new features and help them upgrade to new plans
● Collect customer references, testimonials and create case studies
● Be the customer’s voice within Truein providing feedback to our Product team to develop/identify new features
● Conduct quarterly business reviews with senior stakeholders to align product deliveries to client business outcomes
● Help customers map Truein to their existing policies and processes
Requirements:
● 5+ years years of experience in SaaS or software product company in acustomer-facing roles
● Previous experience working with enterprise customers
● Process-oriented and analytical
● Excellent verbal and written communication skills
● Strong empathy for customers and passion for growth
● Passion for solving client challenges and commitment to client delight
● Result-oriented and has great attention to details
● Bachelor's degree or equivalent experience in Computer Science or related field
Good to have:
● Experience dealing with International customers
● Has worked with growth stage startup
● Education background of Technology + Management studies
You will get:
● Competitive compensation package and benefits
● Work closely with and be part of a truly amazing team
● Join a fast-growing company early, make a difference and enjoy the ride
● Challenge yourself and take your career to the next level
Truein is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
● Write clean, reliable, reusable, scalable, testable and
maintainable code.
● Produce best in class documentation, testing and monitoring
● Estimate effort, identify risks
● Mentor/coach other engineers in the team to facilitate their
development and to provide technical leadership to them.
● Rise above details as and when needed to spot broader
issues/trends and implications for the product/team as a whole
● Practice and promote craftsmanship in software engineering
(coding, testing, code reviews, documentation, scalability,
performance, etc.)
● Break down requirements, estimate tasks, and assist in planning
roadmap accurately
● Develop iterative solutions to address expansive product goals
● Platformize components as libraries, utilities and promote reuse
● Be able to conceptualize and develop prototypes quickly
● Own large technical deliverables and execute in a structured
manner.
● Take accountability for the overall health of the products you
build and ensure predictability of the deliverables of your team.
● Drive technical roadmap of the team in collaboration with
Product and Business Teams.
Qualifications:
● B.Tech/BE/MCA in Computer Science or a related technical
discipline (or equivalent). Or high technical acumen and rich
technical experience.
● 4+ years of Expertise with modern Javascript in developing REST
web services
- Promoting business on social media for improving brand awareness and generating traffic through social media engagement
- Create and manage link building strategies, content marketing strategies, and social media presences
- Developing content calendars on a weekly and monthly basis for the company
- Use Google Analytics, Google AdWords, and other relevant sites
- Drive traffic to company pages
- Creating engaging social media content
- Utilize strong analytical ability to evaluate end-to-end customer experience across multiple channels and customer touchpoints
- Developing graphics, video, and collaterals
- Analyzing popular social media platforms and using emerging social media tools to develop relationships with clients
- Demonstrable experience leading and managing SEO/SEM, marketing database, email, social media, and/or display advertising campaigns
- In-depth working knowledge of Facebook, Twitter, Instagram, and Google+
- Experience with social media analytics, including Google Analytics and Facebook Insights
- Basic knowledge of Photoshop
- Must have a reach of a minimum of 10K followers on various social media platforms
- Strong working knowledge of marketing terms
- Must be self-motivated and open to learning and sharing new ideas
- Practical experience with social media campaigns
- Highly creative with excellent analytical abilities.
- Outstanding communication and interpersonal skills.
- Up-to-date on the latest trends and technologies in digital marketing.
- 3-6 years of industry work experience
- Proven experience as a Full Stack Developer or similar role
- 1+ years of web application development with JavaScript as full stack
- End-to-end full stack experience designing and building scalable applications
- Excellent JavaScript / Typescript skills
- Strong proficiency in React (hooks knowledge is plus)
- Strong proficiency in Nodejs
- Good HTML5 / CSS3 skills with expertise on responsive web design
- Must have development experience in Micro services using NodeJS and TypeScript
- Experience with NoSQL databases such as MongoDB, mongoose, aggregation framework and Redis
- Experience with Web sockets and related frameworks (e.g. Socket.IO)
- Experience in using and developing GraphQL APIs
- Knowledge of code versioning tools such as Git, Mercurial or SVN.
- Open minded to take up any challenge, research and provide solutions
Required Skills:
ReactJS, Node.JS, HTML, CSS, Javascript, NoSQL
2) Must have good analytical and problem solving skills.
3) Good Knowledge of OOPS, PHP, MVC frameworks, NodeJs, Frontend Framework: ReactJs/AngularJS, GIT, MySql, NoSql/MongoDb, CSS, AJAX, HTML5.
4) Write error free code and follow coding standards. Able to perform Code Review job.
5) Work closely with QA person to assist in the testing process.
6) Perform R&D tasks if assigned and communicate with the Designer and UI team.
6) Build reusable code and libraries for future use.
7) Able to work closely with the team and meet the tight deadlines where necessary.
8) Strong Communication Skills.
- Experience in Web and Mobile Applications.
- Agility and ability to adapt quickly to changing requirements and scope and priorities
- Strong proficiency with JavaScript (ECMAScript 5, 6)
- Knowledge of Node.js and frameworks available for it (SailsJS, Express)
- Understanding the nature of asynchronous programming and its quirks and workarounds.Familiarity with front-end technologies.
- User authentication and authorization between multiple systems, servers, and environments.
- Interaction with multiple data sources.
- Good understanding of SQL syntax.
- Understanding fundamental design principles behind a scalable application.
- Understanding differences between multiple delivery platforms, such as mobile vs. desktop, and optimizing output to match the specific platform.
- Implementing automated testing platforms and unit tests.
- Proficient understanding of code versioning tools, such as Git.
- Knowledge in the field of IOT is good to have.











