Implementation & Customer success Manager

FactWise is a fully funded, early-stage b2b SaaS startup offering solutions to a global client base. The flagship product is an end-to-end S2P solution designed to transform procurement for product manufacturing companies across industries. Our singular focus is to create a truly distinctive procurement platform that delights users and provides sustainable positive impact to the organizations we serve. We achieve this by providing transparency and insights to leaders, streamlining and automating processes to improve efficiency, and driving bottom-line impact by unlocking savings potential.

About the Role

As a Product Manager you will help define and create end-to-end products which starts from ideation all the way to product deployment based on customer needs. You will own the product end to end and will be liaising with UI/UX teams, developers, QA team members to ensure product feasibility and readiness.

Responsibilities

• Interview customers to understand new/existing product need and fit

• Working closely with senior stakeholders to understand business requirements and help translate these into technical requirements for the development team

• Define requirements for product features and work with UI/UX team to create mock-ups

• Work with front-end and back-end teams to oversee feature implementation

• Work with QA team to ensure testing excellence and product readiness

• Forming and testing hypotheses using data from various sources

• Doing product research to find the best-in-class approach to solving problems and designing the UX

• Owning a product roadmap, prioritizing a sequence of feature builds, and objectively measuring outcomes from product decisions

Must-Have skills:

• Bachelors/master's degree in computer science engineering

Responsibilities -

• Collaborate with the development team to understand data requirements and identify potential scalability issues.
• Design, develop, and implement scalable data pipelines and ETL processes to ingest, process, and analyse large - volumes of data from various sources.
• Optimize data models and database schemas to improve query performance and reduce latency.
• Monitor and troubleshoot the performance of our Cassandra database on Azure Cosmos DB, identifying bottlenecks and implementing optimizations as needed.
• Work with cross-functional teams to ensure data quality, integrity, and security.
• Stay up to date with emerging technologies and best practices in data engineering and distributed systems.

Qualifications & Requirements -

• Proven experience as a Data Engineer or similar role, with a focus on designing and optimizing large-scale data systems.
• Strong proficiency in working with NoSQL databases, particularly Cassandra.
• Experience with cloud-based data platforms, preferably Azure Cosmos DB.
• Solid understanding of Distributed Systems, Data modelling, Data Warehouse Designing, and ETL Processes.
• Detailed understanding of Software Development Life Cycle (SDLC) is required.
• Good to have knowledge on any visualization tool like Power BI, Tableau.
• Good to have knowledge on SAP landscape (SAP ECC, SLT, BW, HANA etc).
• Good to have experience on Data Migration Project.
• Knowledge of Supply Chain domain would be a plus.
• Familiarity with software architecture (data structures, data schemas, etc.)
• Familiarity with Python programming language is a plus.
• The ability to work in a dynamic, fast-paced, work environment.
• A passion for data and information with strong analytical, problem solving, and organizational skills.
• Self-motivated with the ability to work under minimal direction.
• Strong communication and collaboration skills, with the ability to work effectively in a cross-functional team environment.

Must have:

 2+ years of development experience in Microsoft Dynamics NAV/BC (ERP

software)

 Experience with Test-Driven-Development

 Experience in the connection of APIs

 In-depth knowledge and experience in AL and/or C/AL, Visual Studio Code,

Azure DevOps, Git

 Very good communication skills (read, write, speak)

 Team player with a strong willingness to tackle things together

 Availability to travel if needed

Nice to have:

 Good knowledge of software architecture

 Basic knowledge of the Microsoft Azure platform

 Knowledge of quality assurance and documentation

 Experience in working in agile teams using Scrum

 Writing and implementing test automation in AL

 PowerShell, and MS SQL Server

 Ideally knowledge of or interest in acquiring knowledge of the extended

Microsoft 365 stack: C# development, Azure Functions, Microsoft Power

Automate (Microsoft Flow) / Microsoft Power Apps

About Debox:

Debox is a business solutions firm that focuses on problem-solving through the use of data, logical reasoning and people-centred approach. We have a stellar record of delivering high-impact projects that have helped scale many startups, family-managed businesses and midsize corporates.

From redesigning and successful deployment of the Pan India Supply Chain process for Nippo Batteries to designing and developing InRadius - India's first true hyperlocal Job and Talent search platform, Debox has come a long way in solving business and real-life problems through their logical reasoning and innovative thinking.

Role: Associate Consultant – Business and Management Consulting

Location: Thane (Mumbai), this role requires travel to client sites on an ongoing basis

Work Experience: 2 Years (Freshers with Master or Equivalent degree will be considered for Management Trainee program)

Qualification: Masters or equivalent with a minimum of 2-3 years prior experience in Business Operation Management or Consulting profile 

Job Description:

• Continuous Research and understanding of prospective and current clients business and industry
• Competitor Benchmarking in terms of practices, processes, and policies
• Business process understanding, evaluation, and identifying areas of improvements
• Design and deployment of new initiatives along with the implementation plan (timelines, expected outcome and measurement of success)
• Work along with existing and new members in the client team for ground-level execution
• Set KPI's and tracking mechanisms/systems for performance tracking and timely course corrections
• Ensure regular follow-ups to ensure deployment timeline achievement
• Stay updated with best practices, tools and technology that can improve engagement/project outcome

Required Skills:

• Strong in market, industry and competitive research and benchmarking
• Ability to manage and analyse a large set of data and create relevant insights
• Ability to adapt and understand multiple industries and business models within a short time frame
• Ability to tackle complex business situations and problems and give solutions
• Excellent communication and presentation skills, able to concise the communication and presentation to CXOs and Founders
• Understand key business parameters and impact areas and ensure work done has direct or indirect value addition to key parameters

• Working towards organic search optimization and ROI maximisation
• Regularly performing thorough keywords research
• Identifying key SEO KPIs
• Monitoring redirects, click rate, bounce rate, and other KPIs
• Preparing and presenting reports regularly
• Identifying our buyer persona to better target identified audiences
• Identifying problems and deficiencies and implementing solutions in a timely manner
• Suggesting improvements in process and productivity optimization
• Collaborating with web developers and marketing team
• Staying up to date with the latest SEO and digital marketing trends and best practices

Desired Candidate Profile

• Core expertise in advanced SEO- including but not limited to on-page SEO, off-page SEO, brand signals, outreach & user experience
• Experience in copy & content optimization, content strategy, content marketing, content amplification, etc.
• Love for strategically a/b testing different things, collecting data, analyzing numbers, extracting insights & re-iterating the execution loop
• Understanding of basic web technologies like HTML, CSS & JavaScript
• Understanding of technical SEO
• Ability to suggest action items for improvement
• Understanding of data, numbers & their significance
• Ability to make simple & complex deductions
• Ability to make sense of data to make various kinds of direct or indirect interpretations & use that data to create simple highly actionable steps

Write for brand’s social media advertising campaigns.

Formulating high-quality still and visual content for each social media

campaign.

Building a social media presence by maintaining a solid online presence by

having a strong social media strategy and planning.

Monitoring the company's brand on social media.

Building brand awareness by engaging relevant influencers.

Managing our online communities to ensure respectful and appropriate

engagement.

Responding to comments on each of our accounts.

Overseeing customer service provided via social media.

Analyzing data to determine whether social media campaigns have achieved

their objectives.

As a Product Manager on ColorTokens microservice/container/serverless security platform you will be tasked with defining the next set of compelling features that will drive the creation of a compelling Zero Trust Platform which will leapfrog the competition in its security efficacy, ease of use and comprehensiveness. we plan to solve using ColorTokens ZeroTrust Platforms by providing application centric iew of containerized environments and building policy enforcement around applications, services and containers for the security administrator.

• Desired Skills
  • 5-10 years of direct work experience as a product manager working for providing security for cloud, containers/microservices and serverless architectures.
  • Knowledge of SaaS product delivery
• You will need to understand critical customer requirements and prioritize the creation of value added features within the platform:
• Create crisp understandable requirements starting with product requirement documents and user stories that can be worked on with engineering
• Provide thought leadership for engineering to delivery on these features and guide though the development process
• Train sales on new features developed and provide both how to sell and technical vision
• Understand how to measure, track, and optimize a SaaS security offering managing hundreds of thousands of customers and endpoints
• Constantly interact with customers to present and socialize product functionality and roadmap
• Collect and report metrics and identify trends, issues, or other important information to upper management at regular intervals to show the state of the business
• Engaging directly in a scaled agile development process with CICD pipeline
• Working with Product Marketing to help message product features in an understandable manner

Preferred Skills

• Bachelor's degree in CS or similar, MBA degree preferred
• Excellent written, and verbal communication skills
• Former experience as a software engineer or sales engineering is highly desirable
• Experience in Information Security/Cyber Security
• Comfortable in presentations in front of audiences of all sizes and backgrounds
• Ability to influence people at all levels across a broad variety of job functions
• Excellent organizational skills to juggle many tasks without losing sight of key strategic goals

We look forward to hearing from you and joining us in this exciting journey.