Implementation & Customer success Manager
at A fast-growing SaaS commerce company
As a Customer Success Manager at this company, you will prioritize the goals and needs of our customers. CSMs form a direct relationship with customers and provide them with timely value propositions. CSM teams work with customers to help them with product onboarding, technical implementation support, understanding the business use cases and map it to the product features. The key skills required are:
- You have a customer first approach while implementing a technology product and can independently lead the project in a highly consultative and proactive manner.
- You can work with cross-functional teams (e.g. Product, Sales, technology) to quickly come up with solutions that achieve customer objectives.
- You are adept in client relationships and capable of engaging in business-level and technical conversations at multiple levels of the organization. You are empathetic and a good listener.
- You constantly strive to improve customer health metrics like product implementation time, CSAT, LTV, repeat purchase, churn, retention, NPS, upsell and cross-sell.
You should have :
- 5+ years of experience working with enterprise-level strategic customers on technology solutions.
- Ability to understand complex business requirements.
- Ability to quickly learn and explain technical concepts.
- Good project management skills.
- Strong critical thinking skills and ability to draw insights to improve the product and customer experience.
- Very good verbal and written communication & presentation skills.
- Knowledge of technology solutions like APIs, integrations, SQL, AWS, Pendo, Hubspot, Freshdesk would be a big plus.
- Very hands-on experience in Excel sheets and advanced data analysis.
- Excellent communication skills and experience working with a SaaS company would be ideal.
What can you look for?
A wholesome opportunity in a fast-paced environment that will enable you to juggle between concepts, yet maintain the quality of content, interact and share your ideas and have loads of learning while at work. Work with a team of highly talented young professionals and enjoy the comprehensive benefits that company offers.
We are
A fast-growing SaaS commerce company based in Bangalore with offices in Delhi, Mumbai, SF, Dubai, Singapore, and Dublin. We have three products in our portfolio: Plum, Empuls and Compass. Company works with over 1000 global clients. We help our clients in engaging and motivating their employees, sales teams, channel partners and consumers for better business results.
Way forward
We look forward to connecting with you. As you may take time to review this opportunity, we will wait for a reasonable time of around 3-5 days before we screen the collected applications and start lining up job discussions with the hiring manager. We assure you that we will attempt to maintain a reasonable timeframe for successfully closing this requirement. The candidates will be kept informed and updated on the feedback and application status.
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We are looking for an experienced Front-end engineer with ReactJS development experience to join our team.
Here’s are some of the things you might have to do on any given day:
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including ReactJS, Javascript(ES 6), Typescript, SCSS, etc
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Nice to have exposure to any of
● WebRTC based products
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• Bachelor or Master Degree in Computer Science from a reputed University
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• Proficiency in MongoDB and MySql
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THE COMPANY:
EvueMe Selection Robot is an investee company of Career Launcher group and is an innovative company, National Winner of Economic Times Power of Ideas, Finalist in NASSCOM EMERGE 50 AWARDS 2018, amongst Top 30 Nationally in Nasscom Deep Tech Club and B2B Startup of the year in Electrifi Awards. The company is developing an AI Powered Any-Time, Any-Where, Robot Interviewing Service where a Robot interviews candidates and then ranks them using cutting edge science of video analytics, machine learning, artificial intelligence, big data and NLP for final human round of interview
ROLES & RESPONSIBILITIES:
We are looking for a candidate who can independently handle a fairly challenging project which offers great learning opportunities under the guidance of senior leaders.
The platform is a cutting edge recruitment platform which has won many awards
THE CANDIDATE:
Candidates with Min 3 Years experience who will Scope, analyze, debug and implement complex LAMP based systems and handle a project independently.
SKILLS MANDATORY – PHP Coding on Laravel Framework, MySQL (having handled MIN 100 tables), Javascript
DESIRABLE SKILLS - XML, HTML, HTML5, XHTML, CSS, JSON Parsing, Jenkins, Github, Gitbash, PHP Storm, AWS EC2 instances, Mobile development (Flutter), Node JS, Angular
THE SELECTION PROCESS:
Candidates will go through a 3 stage selection process
Stage 1 – Online Digital Interview where responses will be recorded over video
Stage 2 – An online technical skills assessment test
Stage 3 – A one to one interview over zoom
We would like the entire process to be completed in less than 100 hours for selected candidates
What you will do
- Build some of the most crucial infrastructure using web and Android technologies for both internal and external users
- Gather feedback from users for fast iteration of products
- Take ownership of features and products
- Grasp new technologies at extremely fast pace
About You
- Solid fundamentals in computer engineering/science
- Proficient in one or both of Android and web Javascript development
- Bonus: UI/UX skills
- Clean, robust and maintainable code style
- Relentless work ethic
- Strong moral fiber
- Exceptional cognitive abilities
- Proven and verifiable track record of excellence in fields other than just academics
- Embrace responsibility and leadership through accountability
- Good English speaker, reader and writer
- Winner
If you are interested, we have a little brain teaser. Send us a message introducing yourself and we will share the brain teaser.
Requirements:
1) Experience in designing, marking up, developing the UI of mobile applications
2) Solid markup skills utilizing HTML5, CSS3, JavaScript
3) Practical exposure and/or experience with: jQuery, JSON, AJAX
4) Strong visual design skills: Latest trends, color and typography
5) Skills with designing softwares like Adobe Photoshop will be considered a bonus