Implementation & Customer success Manager
at A fast-growing SaaS commerce company
Amazon Web Services (AWS)
Data AnalyticsAs a Customer Success Manager at this company, you will prioritize the goals and needs of our customers. CSMs form a direct relationship with customers and provide them with timely value propositions. CSM teams work with customers to help them with product onboarding, technical implementation support, understanding the business use cases and map it to the product features. The key skills required are:
- You have a customer first approach while implementing a technology product and can independently lead the project in a highly consultative and proactive manner.
- You can work with cross-functional teams (e.g. Product, Sales, technology) to quickly come up with solutions that achieve customer objectives.
- You are adept in client relationships and capable of engaging in business-level and technical conversations at multiple levels of the organization. You are empathetic and a good listener.
- You constantly strive to improve customer health metrics like product implementation time, CSAT, LTV, repeat purchase, churn, retention, NPS, upsell and cross-sell.
You should have :
- 5+ years of experience working with enterprise-level strategic customers on technology solutions.
- Ability to understand complex business requirements.
- Ability to quickly learn and explain technical concepts.
- Good project management skills.
- Strong critical thinking skills and ability to draw insights to improve the product and customer experience.
- Very good verbal and written communication & presentation skills.
- Knowledge of technology solutions like APIs, integrations, SQL, AWS, Pendo, Hubspot, Freshdesk would be a big plus.
- Very hands-on experience in Excel sheets and advanced data analysis.
- Excellent communication skills and experience working with a SaaS company would be ideal.
What can you look for?
A wholesome opportunity in a fast-paced environment that will enable you to juggle between concepts, yet maintain the quality of content, interact and share your ideas and have loads of learning while at work. Work with a team of highly talented young professionals and enjoy the comprehensive benefits that company offers.
We are
A fast-growing SaaS commerce company based in Bangalore with offices in Delhi, Mumbai, SF, Dubai, Singapore, and Dublin. We have three products in our portfolio: Plum, Empuls and Compass. Company works with over 1000 global clients. We help our clients in engaging and motivating their employees, sales teams, channel partners and consumers for better business results.
Way forward
We look forward to connecting with you. As you may take time to review this opportunity, we will wait for a reasonable time of around 3-5 days before we screen the collected applications and start lining up job discussions with the hiring manager. We assure you that we will attempt to maintain a reasonable timeframe for successfully closing this requirement. The candidates will be kept informed and updated on the feedback and application status.
Shubham Vishwakarma
Full Stack Developer - Averlon
Similar jobs
Java
Spring Boot
KubernetesJob Title: Lead Software Engineer
Experience: 4 - 12 yr
Department: Software
Reports To: Senior Software Engineer / Software Architect
Purpose of the Role
The incumbent will be responsible for designing and developing robust software solutions for products in the domains of Warehouse Automation, Industrial Automation, Robotics, and IoT. The role includes defining software architecture, ensuring scalability and performance, and mentoring the development team to drive technical excellence and innovation.
Technical Skills Required
- Proven experience in designing, developing, and deploying high-volume, scalable applications.
- Expertise in distributed systems, microservices, and central system architectures.
- Programming & Frameworks: Proficiency in Java 17+.
- Experience with frameworks such as Spring, Hibernate, Kubernetes, and RESTful APIs.
- Knowledge of JPA, MS SQL, and database modelling/design.
- Hands-on experience with GCP, AWS, or Azure for cloud architecture.
- Familiarity with virtualization and containerization technologies.
- Strong skills in data modelling and database design.
- Knowledge of secure coding practices.
- Tech stack: Java, MSSQL, MySQL, Spring Boot, Redis, Data Structures, Linux, basics of Kubernetes.
Behavioural Skills Required
- Attention to Detail (Proficient)
- Problem Solving
- Decision Making
- Collaborative approach
- Adaptability to a volatile environment
- Accountability
- Good Leadership skills
Job Responsibilities
- Understand requirements and define database and application structure under guidance of Software Architect.
- Write high-quality, scalable, and efficient code.
- Prepare Functional Requirement Documents (FRD) based on inputs from BA team.
- Guide junior and mid-level developers and provide technical support.
- Collaborate to identify and fix technical issues in UAT/Production.
- Work closely to meet project deadlines.
- Take ownership of product implementations at customer sites.
- Hands-on development for assigned modules/products.
- Handle application performance in production.
- Work with customers to understand automation requirements.
- Review and merge code changes from the team.
- Conduct sprint meetings, demos, and resolve development roadblocks.
- Optimize code for performance and efficiency.
Job Title: Business Development Executive (Admissions)
Location: Chennai – Perungudi (On-site)
Experience: Fresher to 2 years
Employment Type: Full-time
Role Summary
We are looking for a Business Development Executive to support student admissions, increase brand visibility, and engage with parents and local communities for I2 Global School. The role involves counseling parents, handling inquiries, and supporting admission-related activities at the centre.
Key Responsibilities
- Handle admission inquiries through calls, walk-ins, school tours, and follow-ups
- Counsel parents on curriculum, facilities, and academic programs
- Drive admissions by converting leads into enrollments
- Support local marketing activities, events, and community outreach
- Maintain inquiry data, follow-up records, and admission reports
- Coordinate with Centre Heads and academic teams for admission events
- Track competitor activities and share market insights
- Ensure a positive and professional parent experience
Requirements
- Strong communication and interpersonal skills
- Interest in sales, admissions, or business development
- Ability to interact confidently with parents and stakeholders
- Basic computer skills (Excel, CRM is a plus)
- Freshers with good communication skills are welcome
Preferred Background
- Education / Ed-tech / Training institute experience is an added advantage
- Inside sales, counseling, or customer-facing experience preferred
- Looking for individual proficient in Salesforce Lightning Web Components(LWC), APEX, Admin.
- Hands on experience on Sales and Service Cloud.
- Integration with Other applications like Power-BI, able to customize and develop new integrations.
- Experience working on AI skills is added advantage
- Years of exp: 3-4 years
Data Science
Machine Learning (ML)Job Description
A job where you increase the depth of your expertise in computer vision.
A job where you learn and implement the SOTA papers.
A job where you write vectorized code that runs in seconds, not in minutes.
A job where models learn to see and understand the world around them.
A job where models run real-time because you optimize every byte.
A job where you keep the career promises that you made to yourself.
A job where you keep the learning promises that you made to yourself.
If this scares you, don't read.
If this excites you, we might love you.
Role
We are looking for a passionate Machine Learning Engineer to join our team.
The ideal candidate will be an enthusiastic developer with 2-5 years of experience in the field of Computer Vision and Artificial Intelligence.
If building things and writing code excite you, this is the startup you belong.
Key Technologies
Must be an expert in Python and Numpy.
Experience with Tensorflow/Keras/Pytorch is required.
Unsatiable hunger for writing beautiful code.
Knowledge of python design-patterns.
Some experience with C++ is preferred.
Knowledge working closely with version control (GIT).
Excellent communication skills and being able to work independently.
Strong problem-solving and coding skills override everything else written above.
About AIMonk
Run by IIT Kanpur alumni, AIMonk is a deep tech startup.
We build beautiful and scalable software using computer vision and deep learning.
We pride ourselves in solving problems nobody else can in the space
Requirements:
-Experience in Technical Writing is Must.
- Writing, editing and proofreading website content.
- Write Articles, Blogs, Social media, Forum and other SEO best practices.
- Develop content to support SEO strategies to drive traffic to the site and improve website Ranking.
- Understanding of Web publishing requirements.
- Experience in creating content for the web and growing a social audience.
- Editorial mindset with an ability to predict audience preferences.
- Expertise in social media platforms.
- Collaborate with multiple teams to develop compelling content plans.
- Ability to deliver high-quality documentation paying attention to details.
- Basic Knowledge of technical terminologies.
- Excellent communication skills in English both written and spoken (American English).
JavaRole / Purpose - Lead Developer - API and Microservices
Must have a strong hands-on development track record building integration utilizing a variety of integration products, tools, protocols, technologies, and patterns.
- Must have an in-depth understanding of SOA/EAI/ESB concepts, SOA Governance, Event-Driven Architecture, message-based architectures, file sharing, and exchange platforms, data virtualization and caching strategies, J2EE design patterns, frameworks
- Should possess experience with at least one of middleware technologies (Application Servers, BPMS, BRMS, ESB & Message Brokers), Programming languages (e.g. Java/J2EE, JavaScript, COBOL, C), Operating Systems (e.g. Windows, Linux, MVS), and Databases (DB2, MySQL, No SQL Databases like MongoDB, Cassandra, Hadoop, etc.)
- Must have experience implementing API Service architectures (SOAP, REST) using any of the market-leading API Management tools such as Apigee and frameworks such as Spring Boot for Microservices
- Should have Advanced skills in implementing API Service architectures (SOAP, REST) using any of the market-leading API Management tools such as Apigee or similar frameworks such as Spring Boot for Microservices
- Appetite to manage large-scale projects and multiple tracks
- Experience and knowhow of the e-commerce domain and retail experience are preferred
- Good communication & people managerial skills
Department : Account USA
Designation : Account Executive
Location : Vadodara
Openings : 2
Experience : 6 Months to 2 Years
Education : Finance or relevant degree
Shift Timing : USA
Salary : 10K - 20K INR
Job Details
We are looking for an Accountant to manage financial transactions,
Accountant responsibilities include auditing financial documents and procedures, reconciling bank statements and calculating tax payments and returns. To be successful in this role.
Ultimately, Candidate will provide us with accurate quantitative information on the financial position, liquidity, and cash flows of our business, while ensuring we’re compliant with all tax regulations.
Responsibilities
Manage accounting transactions
Publish financial statements in time
Handle monthly, quarterly and annual closings
Reconcile accounts payable and receivable
Ensure timely bank payments
Manage balance sheets and profit/loss statements
Audit financial transactions and documents
Requirements and skills
1+ Year Work experience as an Accountant
Excellent knowledge of accounting regulations and procedures
Hands-on experience with accounting software like Microsoft Business Central and QuickBooks will be a plus point
Advanced MS Excel skills including VLOOKUP and pivot tables
Experience with general ledger functions
Strong attention to detail and good analytical skills
Finance or relevant degree
PHP
Javascript
React.js
Angular (2+)
AngularJS (1.x)We are looking to hire a Full-stack web developer who will be responsible for the creation and enhancement of web applications according to the company's specifications. As the role takes into consideration user experience and function, a certain level of both functional domain experience and computer programming is necessary.
To be successful in this position, you will be required to demonstrate a detailed knowledge of the industry's best practices in software development, development expertise in back-end technologies, and must have a professional track record of effective technical management, information analysis, and experience in latest web technologies.
You should have in-depth knowledge of object-oriented PHP programming, an understanding of MVC designs, and working knowledge of front-end technologies including HTML 5, JavaScript, and CSS3.
Responsibilities
2. Code, design, and manage the layout of web applications and suggest enhancements using standard HTML/CSS practices.
3. Work closely with other web designers and programmers to produce web applications.
4. Write back-end code and build efficient PHP modules.
5. Develop back-end portals with an optimized database.
6. Technically design complex backend applications.
7. Troubleshoot application and code issues.
8. Integrate data storage solutions.
9. Respond to integration requests from front-end developers.
10. Finalize back-end features and test web applications.
11. Update and alter application features to enhance performance.
12. Integrate with 3rd party application APIs and plugins.
13.Guide team members for design and implementation of tasks
14. Coordinate end-to-end implementation.
Requirements-
- 1 to 3 years of professional experience working with PHP, web frameworks including Laravel, CodeIgniter- Preferred.
- 1 to 3 years of professional software development experience-Preferred
- Meaningful experience working on large, complex system integrations
- Knowledge of front-end technologies including CSS3, JavaScript, and HTML5.
- Previous experience creating scalable applications.
- Proficient with code versioning tools including Git, Mercurial, CVS, and SVN.
- Familiarity with SQL/NoSQL databases.
- Ability to manage projects.
- Good problem-solving skills
- Ability to take extreme ownership over your and teams work
Good hands on experience in US & UK Market
good hands on experience in software solution sales
good Communication must
NodeJS (Node.js)Java
C++• If you are excited about working in a start-up and be part of a small, highly talented team.
• Possess strong analytical skills, able to quickly learn and navigate through unknown territory, suggest and implement solutions.
• Excited about working in a fast-paced, demanding environment where solutions/fixes are
delivered on daily cadence instead of weekly/monthly cycles.
• Extremely hands-on engineer with a passion for javascript based front end and back end
technologies, relational and analytical databases
• Understanding of Big O notation and caring deeply about code quality, performance, and its
execution.
• Carry proven track record of delivering projects in an environment with high time-sensitivity.
Must-Have :
• 1 - 2 years of experience in backend system development using modern framework/technologies.
• Expert understanding of Javascript, Angular.js, and Node.js
• Expertise with RDBMS (PostgreSQL, MySQL)
• Experience with RabittMQ, Elastic Search, AWS echo system, continuous integration and
deployment methodologies (Jenkins, Kubernetes, etc) is must
• Proficiency in a Linux environment
• Bachelors/Master’s degree in Computer Science from tier-I/tier-II colleges only.
• Maintain regular and reliable work attendance.
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon