
Implementation & Customer success Manager
at A fast-growing SaaS commerce company
As a Customer Success Manager at this company, you will prioritize the goals and needs of our customers. CSMs form a direct relationship with customers and provide them with timely value propositions. CSM teams work with customers to help them with product onboarding, technical implementation support, understanding the business use cases and map it to the product features. The key skills required are:
- You have a customer first approach while implementing a technology product and can independently lead the project in a highly consultative and proactive manner.
- You can work with cross-functional teams (e.g. Product, Sales, technology) to quickly come up with solutions that achieve customer objectives.
- You are adept in client relationships and capable of engaging in business-level and technical conversations at multiple levels of the organization. You are empathetic and a good listener.
- You constantly strive to improve customer health metrics like product implementation time, CSAT, LTV, repeat purchase, churn, retention, NPS, upsell and cross-sell.
You should have :
- 5+ years of experience working with enterprise-level strategic customers on technology solutions.
- Ability to understand complex business requirements.
- Ability to quickly learn and explain technical concepts.
- Good project management skills.
- Strong critical thinking skills and ability to draw insights to improve the product and customer experience.
- Very good verbal and written communication & presentation skills.
- Knowledge of technology solutions like APIs, integrations, SQL, AWS, Pendo, Hubspot, Freshdesk would be a big plus.
- Very hands-on experience in Excel sheets and advanced data analysis.
- Excellent communication skills and experience working with a SaaS company would be ideal.
What can you look for?
A wholesome opportunity in a fast-paced environment that will enable you to juggle between concepts, yet maintain the quality of content, interact and share your ideas and have loads of learning while at work. Work with a team of highly talented young professionals and enjoy the comprehensive benefits that company offers.
We are
A fast-growing SaaS commerce company based in Bangalore with offices in Delhi, Mumbai, SF, Dubai, Singapore, and Dublin. We have three products in our portfolio: Plum, Empuls and Compass. Company works with over 1000 global clients. We help our clients in engaging and motivating their employees, sales teams, channel partners and consumers for better business results.
Way forward
We look forward to connecting with you. As you may take time to review this opportunity, we will wait for a reasonable time of around 3-5 days before we screen the collected applications and start lining up job discussions with the hiring manager. We assure you that we will attempt to maintain a reasonable timeframe for successfully closing this requirement. The candidates will be kept informed and updated on the feedback and application status.

Similar jobs
Job brief
We are looking for an ambitious and energetic Business Development Manager to help us expand our clientele. You will be the front of the company and will have the dedication to create and apply an effective sales strategy.
The goal is to drive sustainable financial growth through boosting sales and forging strong relationships with clients.
Responsibilities
- Develop a growth strategy focused both on financial gain and customer satisfaction
- Conduct research to identify new markets and customer needs
- Arrange business meetings with prospective clients
- Promote the company’s products/services addressing or predicting clients’ objectives
- Prepare sales contracts ensuring adherence to law-established rules and guidelines
- Keep records of sales, revenue, invoices etc.
- Provide trustworthy feedback and after-sales support
- Build long-term relationships with new and existing customers
- Develop entry level staff into valuable salespeople
Requirements and skills
- Proven working experience as a business development manager, sales executive or a relevant role
- Proven sales track record
- Experience in customer support is a plus
- Proficiency in MS Office and CRM software (e.g. Salesforce)
- Proficiency in English
- Market knowledge
- Communication and negotiation skills
- Ability to build rapport
- Time management and planning skills
We, Itu Chaudhuri Design Pvt Ltd, are one of India's leading graphic design studio. Our work covers branding, communication, packaging and digital, for editorial, social, consumer and product businesses. We also design and develop award-winning websites, which include news websites (The Hindu), e-commerce websites (Sleepwell), interactive and experimental applications (Re:Reader), ERP software, and more (https://icdindia.com/projects/category/digital)
We are hiring talented Web Developers to join our team. The CTC will depend on how the candidate performs in the interview process.
Responsibilities for Front End Developer
- translate UI/UX design wireframes to actual pixel-perfect code
- develop a responsive website using HTML and CSS
- develop complex animations using CSS and javascript that is responsive, fast, bug-free, and cross-browser/device compatible
- write reusable code and libraries, enhance applications for maximum speed and scalability, validate input before submitting to the back end and follow other industrywide best practices to maintain the best quality of the code and websites
- the developed code should be secure, scalable, responsive, and fast and should incorporate all the latest features
- experiment with the latest technologies and create new work processes in the organization
Qualifications for Front-End Developer
- good communication skills and proficiency in English is a must
- 3 - 6 years of full-time work experience in a similar role
- expert knowledge of HTML/CSS, React.JS, and Javascript is a required
- working knowledge of WordPress, Shopify, Liquid.JS, Next.JS, GraphQL and other libraries is a plus
- good understanding of SEO
- proficient in code visioning tools like GitHub
- ability to work independently with minimal supervision while achieving benchmarks
- advanced problem-solving skills and the ability to optimize code for the best possible outcome
- understanding of web security issues and best practices
- familiarity with network diagnostics tools
- team management skills
Qualification : Engineering /Master degree in Computer Science/Electronics/Electrical/Information
Technology
Experience : 5- 8 Experience
Skill Sets :
-
Fluent in CSS (Foundation or Bootstrap), JavaScript and HTML
-
Strong knowledge of Linux, PHP and MySQL, with working understanding of MongoDB, PostgreSQL, AngularJS, Express.js, Oracle, React Js, Ember and Node.js.
-
Proficient in JS-based tools including Bower, Grunt anvd Gulp.
-
Spring, MVC, ReactJS, Microservices , and Service oriented architecture
-
Experience working with languages such as Java, Javascript, Python, PHP or Ruby.
-
Working experience as a full stack developer.
-
Experience working with server technologies including Apache, ISS, Node.js, Nginx and J2EE.
-
Experience in API design and development.
-
Experience in web design and development with security concepts
-
Understanding of libraries including Backbone.js and jQuery.
-
Strong knowledge of data structures, system design, and algorithm
-
Experience in REST API and API calls development
-
Knowledge about IOT technologies and cloud platforms
Role: Senior Campus Recruiter
Experience: 5 – 8 Years
Location: Hyderabad
Technovert is new-generation services/product technology firm that’s built on a people foundation. We have a strong heritage built on great people who put customers first and deliver exceptional results with no surprises - every time. We deliver technology solutions that are interconnection of user experience, business goals, and information technology.
Technovert is well known for innovative intern and fresher talent acquisition strategies. We nurture our talent in an open environment that allows for individual growth of a person. Some of our key leaders have grown the ranks all the way from freshers to managing some of the key business divisions. This role is thus very crucial for us.
Senior Campus Recruiter is a role providing an end-to-end graduate recruitment experience from collating the demand, strategizing the plan and executing it to make sure right hires are in place rightly. Senior Campus Recruiter in this role brings out passion of connecting Technovert to the potential talent enabling a great career start for undergraduates.
We would love you to:
- Create, strategize and execute campus recruitment plans to meet the demand
- Assess fresh talent across technical and competency-based assessments in high volume
- Explore and develop new channels to connect students with Technovert
- Advocate the great talent experience and maintain Technovert’s repute
- Carry out continuous research, create and maintain data points for analysis and reporting
- Seek the delta and continuously evolve campus hiring process at Technovert
You bring:
- Knowledge and strategy in competing and hiring best talent (Tech and Non-Tech)
- Strong relationships with good Universities / Colleges PAN India
- Broad exposure to branding fundamentals via social media
- Excellent Stakeholder Management and relationship building experience
- Proven knowledge in assessment methodologies / tools required for hiring fresh talent
- Minimum 2years working experience in Application development using Angular 5/6.
- Strong proficiency in JavaScript and the JavaScript object model, JS MVC frameworks, redux such as Angular5/6, State Management With NgRx(Required).
- RestAPI Integration via Http,
- ThirdParty Integrations (Angular Material or PrimeNG),
- Lazyloading ( custom preloading Strategy ),
- Validation,
- Reactive Architecture ( RxJs Observables & Operators )
- Unit Testing (*not mandatory but would be a plus),
Responsibilities and Duties
- Be part of a full team delivering a complete front-end application
- Ensuring high performance on mobile and desktop
- Cooperating with the back-end developer in the process of building the RESTful API
- Develop/Design, implement, and test high-quality web applications in a cloud-based environment.
- Help brainstorm and plan new applications and web services.
- You will take ownership of technical problems and their resolution, including proactively
- Communicating with product managers, developers, architects, and the operations team.
- Provide accurate effort-estimates for deliverables.
- Be committed to the deadlines.
Come, join us on our journey to provide jobs to a million people by 2026
Basically, we believe that startup life isn't about functional silos. It's about solving problems. If you are a problem-solver who gets excited by the thought of cracking something new frequently, this is for you.
Who We Are?
Wishup is India's leading remote employee platform helping US-based businesses in building highly efficient remote teams. Founded in the year 2015 by IITM & IIMA alumni and with a clientele of some of the hottest startups in the US, Wishup is backed by marquee investors like Orios Venture Partners, Inflection Point Ventures, 500Startups, and we have been consistently rated as one of the most coveted places to work at.
We are witnessing phenomenal month-on-month growth and stand at a cusp of a revolution in the remote workforce industry. This is your chance to be a part of the revolution - we are inviting applications for our in-house position of Entrepreneur in Residence (EIR)
Work Responsibilities
- Lead, plan & execute new initiatives & projects
- Work closely with the founders in scaling up the organization
- Shaping the company's overall business strategy. Developing strategic plans and assessing company performance
- Responsible for assisting the Founders with developing, communicating, executing, and sustaining corporate strategic initiatives
- Building the new categories at Wishup and expanding the existing ones
- Conducting research and data analysis to inform business decisions
- Responsible for supporting all special projects needs of the Founders, acting as liaison with key stakeholders, analysis of market trends and internal performance, the analysis of data in collaboration with experienced data analysts, and the production of written reports and oral
What’s in it for you?
- Great Pay
- Be part of a 100x growth story - Wishup has grown 10x in the last 18 months
- High growth potential & impact - an early stage in Wishup’s journey
- Work from home (or anywhere), forever!
What are we looking for?
- Minimum 2 years experience in a Startup (B2B, SAAS, VC companies are preferred)
- Bachelor's degree for a Tier 1 institute (preferably IITs, BITS)
- Structured thought-process
- Experience in managing multiple priorities, administrative coordination, and logistics
- High Execution bias
- Creative problem-solving skills
- Well organized, detail-oriented, ability to multitask with great follow-up skills
- Impeccable communication skills
Job Prerequisites
- High-speed internet connection
- Laptop with integrated camera & a pair of headphones
- Quiet workspace
Company Reviews
https://www.glassdoor.co.in/Reviews/Wishup-Reviews-E1511572.htm?filter.iso3Language=eng">https://www.glassdoor.co.in/Reviews/Wishup-Reviews-E1511572.htm?filter.iso3Language=eng
Social Media Links
LinkedIn - https://www.linkedin.com/company/wishup-services/">https://www.linkedin.com/company/wishup-services/
Facebook - https://www.facebook.com/wishupnow/">https://www.facebook.com/wishupnow/
Twitter - https://twitter.com/wishupnow">https://twitter.com/wishupnow
Instagram - https://www.instagram.com/wishupnow/">https://www.instagram.com/wishupnow/
Training at Wishup
https://www.youtube.com/watch?v=6Uolgas0Uj4
Life at Wishup
https://www.youtube.com/watch?v=qHPMod_jzmA
At Cityflo, we are solving the problem of commuting to the office which affects employees in big, populated Indian cities every day. Cityflo provides a bus experience like no other - we run premium AC buses for daily commuters. We’re changing the way urban Indians commute and enabling everyone to reclaim hours of their time every day. Before the imposed lockdown due to coronavirus, we were serving about 7500 commuters per day. We plan to scale to 5,00,000 rides per day in the next 4 years in a profitable and sustainable manner.
We're looking for people who are passionate about creating great Android applications.
You've been around for a few API levels and you know how to delight Android users. You’ve got an eye for the beautiful Android design our users expect and an attention to detail down to the very last dpi. You know your way around the View hierarchy and are eager to partner with Product and Design to craft efficient, performant, and delightful user experiences. You like building for the long term and value patterns and structures that allow for maximum flexibility in a constantly evolving product.
You can read more about our engineering and culture on our blog: https://blog.cityflo.com/tag/engineering/" target="_blank">https://blog.cityflo.com/tag/engineering/
What you should have:
- At least three years of engineering experience, a large portion of which in a team environment
- Bachelors/Masters degree in Computer Science, Engineering, or a related subject.
- Strong computer science fundamentals: data structures, algorithms and programming languages
- Experience working closely with product teams, designers, and other developers to create a truly delightful mobile experience
- Familiarity with design concepts and constraints on mobile platforms.
- Extensive understanding of Android framework components and their respective lifecycles
- Experience developing highly performant Kotlin code and view layouts and the ability to diagnose performance bottlenecks
- A disciplined approach to development, testing, documentation and code structure in a team environment
- Familiarity with the Android tool ecosystem for development, testing, debugging, and performance benchmarking
- An excellent understanding of best practices for concurrency and threading
- MVVM design architecture pattern for android.
Preferred skills:
- Open Source contributions & participation in programs like Google Summer of Code are a plus.
- Have published one or more Android apps on the Play Store.
- Dependency injections: Dagger, Koin.
- Multi-threading and coroutines in Kotlin/Rxjava.
About the Internship:Selected intern's day-to-day responsibilities include:
1. Curating, growing and nurturing the educator community
2. Identifying and solving problems in the community
3. Owning the engagement and success of our community
4. Interfacing with teams from product, growth, and sales to align the community program perfectly with the business goals.
Only those candidates can apply who: are available for full time (in-office) internship and are available for duration of 2 months have relevant skills and interests.
* Freshers looking for jobs may also apply*
Stipend:INR ₹10000 /Month
Other perks:Certificate, Job offer (On successful conversion to a permanent employee, the candidate can expect a salary of Rs. 3 to 5 Lac/annum).












