Implementation & Customer success Manager

We are looking for a performance marketer who can profoundly understand the user and plan search engine and display advertising to generate MQLs. You are someone who likes working with data and insights and making decisions based on it. You should be able to lead multiple performance marketing initiatives like Google Ads, Linkedin Ads, Facebook Ads, Display Ads, GDN, Bing Ads etc in international markets like MENA, USA, EMEA & SEA. An eager candidate to make an impact at Xoxoday and thrive in a fast-paced, dynamic, hyper-growth environment and can operate fluidly between the 30,000-foot strategy level and the micro-detail to get things right.

• Segment our users by deeply understanding our clients and end users. You will talk regularly to users and prospects and draw qualitative and quantitative insights.
• Define and execute the SEM & performance marketing strategy. It will include work like demand generation, landing pages, keywords research, Ad copies, competition research & analytics.
• Work closely with a range of cross-functional teams - product, design, marketing, and sales to craft highly effective, data driven campaigns on Google Adwords, Linkedin & Facebook.
• Understand and analyze campaigns regularly and optimize the CTR, CPL & CPA.

An enthusiastic individual with the following skills. Please do not hesitate to apply if you do not match all of it. We are open to promising candidates who are passionate about their work and are team players.

• Expertise in Google Adwords campaigns for international markets.
• Experience working on marketing or growth throughout a product’s lifecycle.
• Working experience in SaaS, preferably for international markets.
• Hands-on experience in Google Analytics, Google AdWords, Linkedin Ads, Facebook Ads, Hubspot CRM, Landing pages and Webflow.

You will be working closely with the growth marketing head and the marketing team members. 

A wholesome opportunity in a fast-paced environment that will enable you to juggle between concepts, yet maintain the quality of work, interact and share your ideas and have loads of learning while at work. Work with a team of highly talented young professionals and enjoy the comprehensive benefits that Xoxoday offers.

A fast-growing PE funded Fintech SaaS company based in Bangalore with offices in Delhi, Mumbai, California, New York, Dubai, Singapore, and Dublin. We have three products in our portfolio: Plum, Empuls and Compass. Works with over 2000 global clients. We help our clients in engaging and motivating their employees, sales teams, channel partners and consumers for better business results.

Kwalee is one of the world’s leading multiplatform game publishers and developers, with well over 750 million downloads worldwide for mobile hits such as Draw It, Teacher Simulator, Let’s Be Cops 3D, Traffic Cop 3D and Makeover Studio 3D. Alongside this, we also have a growing PC and Console team of incredible pedigree that is on the hunt for great new titles to join TENS!, Eternal Hope and Die by the Blade. 

With a team of talented people collaborating daily between our studios in Leamington Spa, Bangalore and Beijing, or on a remote basis from Turkey, Brazil, the Philippines and many more places, we have a truly global team making games for a global audience. And it’s paying off: Kwalee games have been downloaded in every country on earth! If you think you’re a good fit for one of our remote vacancies, we want to hear from you wherever you are based.

Founded in 2011 by David Darling CBE, a key architect of the UK games industry who previously co-founded and led Codemasters for many years, our team also includes legends such as Andrew Graham (creator of Micro Machines series) and Jason Falcus (programmer of classics including NBA Jam) alongside a growing and diverse team of global gaming experts. Everyone contributes creatively to Kwalee’s success, with all employees eligible to pitch their own game ideas on Creative Wednesdays, and we’re proud to have built our success on this inclusive principle. Could your idea be the next global hit?

What’s the job?

As a Project Manager you’ll be working in the Marketing team making sure our Hypercasual game advert projects go to plan. 

What you tell your friends you do 

“I’m the glue that holds the projects together and the person that drives them forward”

What you will really be doing 

• Project Managing our Hypercasual mobile adverts in the marketing department
• Managing documentation and compliance on projects
• Prioritising and managing workloads and projects 
• Working across different functions in the department to make sure projects go to plan. 

How you will be doing this

• You’ll be part of an agile, multidisciplinary and creative team and work closely with them to ensure the best results.
• You'll think creatively and be motivated by challenges and constantly striving for the best.
• You’ll work with cutting edge technology, if you need software or hardware to get the job done efficiently, you will get it. We even have a robot!

Team

Our talented team is our signature. We have a highly creative atmosphere with more than 200 staff where you’ll have the opportunity to contribute daily to important decisions. You’ll work within an extremely experienced, passionate and diverse team, including David Darling and the creator of the Micro Machines video games.

Skills and Requirements

• Project management experience
• Understanding of mobile game adverts and their creation 
• Experience of working across multiple teams 

We offer

• We want everyone involved in our games to share our success, that’s why we have a generous team profit sharing scheme from day 1 of employment
• In addition to a competitive salary we also offer private medical cover and life assurance
• Creative Wednesdays!(Design and make your own games every Wednesday)
• 20 days of paid holidays plus bank holidays 
• Hybrid model available depending on the department and the role
• Relocation support available 
• Great work-life balance with flexible working hours
• Quarterly team building days - work hard, play hard!
• Monthly employee awards
• Free snacks, fruit and drinks

Our philosophy

We firmly believe in creativity and innovation and that a fundamental requirement for a successful and happy company is having the right mix of individuals. With the right people in the right environment anything and everything is possible.

Kwalee makes games to bring people, their stories, and their interests together. As an employer, we’re dedicated to making sure that everyone can thrive within our team by welcoming and supporting people of all ages, races, colours, beliefs, sexual orientations, genders and circumstances. With the inclusion of diverse voices in our teams, we bring plenty to the table that’s fresh, fun and exciting; it makes for a better environment and helps us to create better games for everyone! This is how we move forward as a company – because these voices are the difference that make all the difference.

Position Overview

As a Project Delivery Manager you will be responsible to drive the overall management and delivery. The successful candidate will work directly with clients to ensure deliverables fall within the applicable scope and budget. You will be responsible for coordinating with other departments to ensure all aspects of each project is delivered on time. Working alongside cross-functional teams for information and support. You will work diligently to ensure our clients are successfully implemented adhering to key metrics of success. Individuals with experience in HRIS, Timekeeping, ERP, Payroll systems are encouraged to apply.

The ideal candidate must be self-motivated with a proven track record in Cloud technologies and comfortable in the dynamic atmosphere of a technical organization with a rapidly expanding customer base.  We are also looking for someone who is organized and analytical, adept at working in a team environment and handles competing priorities. If you enjoy working with other professionals who believe in creating innovative solutions to problems, we encourage you to apply.

Responsibilities:

• On time and quality delivery of the project to meet clients success criteria
• Work in a Business Analyst's capacity to be able to recommended best practises for  implementation
• Proactively managing the relationship and communication with the client to ensure a high level of satisfaction 
• Develop and manage comprehensive project plans 
• Track project performance to ensure successful completion of short and long term goals of the project.
• Manage the budget, timeline, resources and scope
• Effectively manage and publish weekly executive updates and facilitate monthly Steering committee meetings

Qualification:

• Overall 12+ years of experience with 5+ years of relevant consulting/customer delivery experience with large enterprises globally
• PMP or equivalent certifications in project management principles is an asset
• Domain experience or subject matter expertise in Workforce Management, Time & Attendance and Professional Services Management would be considered an asset
• Must demonstrate good judgment and pragmatic approach to delivering solutions that optimizes activities across company needs, business constraints and technological realities

Associate/Sr. Associate

Roles & Responsibilities:

• Procurement contracts review and remediation for any changes due to GDPR, Schrems II, LIBOR etc.

• Contract negotiation support and outreach post remediation of impacted contracts

• Conduct contract risk review and gap analysis and identify potential impact

• Support the creation of commercial contracting like IT, ITES, IP, Data privacy, Hardware and Software purchase agreements, HR services, NDAs, SOW Review best practices and related materials (e.g. standard operating procedures, Playbooks and internal guidance);

• Relevant experience and expertise to handle routine queries associated with Framework Agreements, Outsourcing Agreements, Work Orders, Land Collaterals, Facility Letters, Personal Life Events, General Collaterals, etc for Software license/maintenance/support, Hardware purchase/support, Telecommunications, Technology services, Data centers, Cloud computing/SaaS, HR services, Commercial/customer propositions, Professional services (including consultancy), Utility services etc.

• Assist in identify contractual GAPS, administrative, Risk and Compliance Management of a contract once it’s signed off;

• Assist in implementation of these best practices and related materials (e.g. via training, mentoring, guidance), with the goal to improve commercial contracting standards both within the team and across the business over time;

• Providing hands-on support to the team with SOW reviews by providing quality control, monitoring adherence to corporate contracting policies, driving best practices, and with communications on reviews to business teams (including business team escalations);

• Advising on when issues need to be referred or escalated to colleagues in relevant teams such as Legal and providing support on these;

• Undertaking reviews directly for high profile, urgent and/or complex contract / SOWs (where applicable);

• Act as a facilitator between various support teams and business teams to resolve contract related queries;

• Enabling application of Contract Lifecycle Management tools and processes to reviewed/created contracts including Metrics, Allocation, Risk Tracking and Traceability;

• To align with the relevant teams to ensure compliance with other practices and processes including extracting key contractual obligations in the contract as per the defined SOPs;

• Ensure negotiated documents are streamlined to provide appropriate credit and legal protection to clients;

• Involve in legal research projects from time to time;

• Assist the wider group within the firm in standardizing documentation process for various regions thereby establishing best practices;

• Addressing queries (raised by internal stakeholders);

• Analyzing and assessing business processes, identifying issues and proposing pragmatic solutions while possessing a strong legal and business judgement;

• Possess a keen eye for detail and be able to capture critical data to be recorded into various systems.

Requirements:

• Educational Qualification: LL.B

• Experience: Essential 2 to 6 years preferably in IT / ITES / KPO / Banks/Inhouse counsel/ corporate counsel working on contracts

• Sound legal knowledge of law and good understanding of commercial and legal aspects of contracts.

• Should be able to draft, negotiate and conduct gap and risk analysis of customer as well as supplier contracts.

• Competence in broad range of banking and business laws

• Should be a great team player with people skills who can effectively and efficiently collaborate and build relationship with business clients at all level throughout

• Excellent communication and interpersonal abilities.

• Proficient computer skills

Sourcewiz is a tech first start-up, building a SaaS product to increase India's export GDP.

This is a unique opportunity to join a funded early-stage startup and have a massive impact on our product, culture, and direction. It's a lot of work and a roller coaster ride. But, if you are up for it, you can join us in replacing the tiresome and slow sales process for importers and exporters and have a significant impact on our customers.

We're supported by some of the world's leading investors, have a strong growth ahead and looking for an onboarding analyst to join our world-class team.

• Work with onboarding manager to solve onboarding related problems
• Be responsible for onboarding experience of the customer
• Work on stimulating and challenging technical problems around cataloging and data.
• Be engaged with engineers, product and data entry team
• Be exposed to every level of the company, working closely with the CEO/CTO to meet business goals and working off customer feedback.

About this role

We are seeking a seasoned DBA to join our team. You will have extensive experience in a mission-critical environment as a database administrator over a successful career.  You will primarily work on the Supporting our Databases, AWS RDS (MySQL), and  MongoDB/ Cassandra.

What You’ll Do

• Provide leadership in database scaling & monitoring. Maintain runbooks for our 24x7 SRE team. 
• Assist in troubleshooting and resolution of database issues. Perform database upgrades and patches.
• Define and develop data pipelines between platforms in a mission-critical environment using DMS, Fivetran, Kafka, etc.
• Work with our developers to optimize and tune their SQL queries.
• Assist in application development, debugging, and optimization with respect to data concerns.
• Provide input in the design and implementation of backup, recovery, and DR strategy
• Review application and database design for compliance.

What You’ll Need

• Ability to script in a high-level language like Python, Ruby, etc for Automation. 
• 8+ years of experience in AWS database services like RDS (Mysql), MongoDB/ Cassandra.
• 4+ years of experience in database design and DevOps on AWS.
• Must demonstrate a clear understanding of logical and physical database design and standards. 
• Experience in columnar data warehouse solutions like Redshift or Snowflake. 
• Must have extensive hands-on experience with MySQL in a large scale 24x7 production environment with millions of records.
• Bachelor of Science in Computer Science, Mathematics, or Engineering; or equivalent work experience

Bonus Points If You Have

• Experience with NoSQL solutions such as Cassandra/MongoDB etc.
• Experience with software development life cycle (SDLC) in an agile environment
• Hands-on production experience with Big Data applications such as Spark.
• Knowledge of development best practices (source control with Git, continuous integration, automated testing).

Job Functions / Responsibilities:

• Find technical resolutions on issues or queries related to unknown or new scenarios
• Meet cases resolution SLA"s
• Manage relationships with clients
• Work with cross-functional teams as and when required
• Keep up to date with all eCW products and their enhancements
• Maintain excellent customer satisfaction level
• Other duties as assigned

Requirements: 

• Proficient with relational databases (MySql, MsSql)
• Knowledge / Experience with Java or C++ (OOPs Concepts)
• Experience with Internet Protocols, HTTP / HTTPs
• Default ports for HTTP / FTP / MYSQL etc
• Experience with Web Application Server(s)
• Understanding of 3 -Tier / N-Tier Architecture
• Knowledge of SQL Server 
• Basic Knowledge of Network Concepts (VPN, Telnet, Ping, Protocols)

Other Skills / Abilities: 

• Telephone etiquette
• Fluency in English Communication.
• Ability to balance multiple priorities
• Strong analytical and problem-solving skills