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Position: Full time Base Location: Bangalore-India, with extensive and frequent travel to SEA Description: Strategise with leaders and enable them and the talent within the organisation to transform across the levers of Process, Practices, Governance, and People to drive Business Agility through Customer & Value Focus, Collaboration & Feedback, and Effectiveness R&R: Work with people across various levels right from delivery team level to top management Understand the reasoning behind processes, identify right practices and methodologies, guide and apply them with teams that you work with Manage expectations, create visibility and drive value for the clients and for Greyamp Converse with both delivery and business teams/stakeholders and help them work together and deliver towards common outcomes Define solutions for specific problem statements keeping in mind all applicable constraints across people, process, organisation and technology Preempt conflict wherever possible and handle/ manage conflicts whenever possible across different teams Provide unbiased third party opinion backed by data in appropriate situations Be hands-on with the delivery team in order to make them understand, adopt and adapt to the agile way of working and the reasoning behind it Possess knowledge of SDLC and tools and be able to use that knowledge to help the delivery team/ clients Take up Greyamp specific initiatives that adds business value and see it through till closure Need to have: 4+ year of experience working across product or service playing PO/ POSM role not entirely SM or Agile Coach Applied agile delivery practices in projects for 2-3 years at least Managed clients and stakeholders Analytical reasoning and problem solving ability Presentation and Communication; spoken, written and listening Clear thought process and articulation Ability to interact with people across levels in an organisation and within Greyamp Ability to assimilate and deconstruct problem statements Demonstrate ability to work across contexts and wear multiple hats Ability to prioritise tasks/activities/initiatives based on need, urgency and expected value Enthusiastic about technology and a continuous learner who looks for every opportunity to learn from those around them regardless of role, level, or experience International exposure - work/ education Attention to detail Team handling experience Willingness to travel Nice to have: Prior experience working with technology startup(s) or ran a self owned business Been part of a team that has developed any tech product from scratch and launched it successfully
Facilitate key business objectives of Renewal, Escalation, Upgrade and Gross Margin improvement through customer relationship management and stakeholder mapping. • Monthly visits and meetings with school leaders to update on program • Develop and negotiate potential business opportunities with existing customers. • Ensure high team satisfaction and minimal attrition. • Accurate Billing to Receivables through clean handover SLAs and timely collection of payments from customers. • Resource management and planning to meet/satisfy customer needs. • Building and implementation of solutions to address customer escalations and attend service delivery escalations. • Counsel/ guide front line operations resources to deliver value through adherence to SLAs including generating reports/feedback. • Hold staff meetings with direct reports to guarantee effective communication. • Handling all severity -1 customer escalations and follow all related issues to closure. All Severity -2 customer escalations to be resolved with managerial intervention (as required) • Meet the expectations of the schools and staying true to the ES Mantras Timely deliverables • Planning and executing the Health and Skill related assessments across the region. This includes collecting the data and verifying the data to getting the reports delivered/ distributed on time. • Conduct reflection meetings with the PE staff wherever required. • Ensuring the deliverables and reports committed in the ODS/ Agreement are delivered. • Knowledge and use of appropriate tools to monitor the program. • Planning for and execution of events to improve customer renewals Sales • Build robust network of schools/market for EduSports services. • Generate Referrals from partner schools. • Identify, build and execute regional marketing plan for new markets/segments and strengthen existing markets/segment. • On board schools/customers in line with company’s protocols and standards in terms of deliverables, payment terms and pricing. • Build sustainable & executable solutions for the customers based on their requirements, parameters and constraints. • Align internal team to ensure that deliverables are executed as per service level agreement with the customer.
Software Developers can work in a variety of areas. As such, you might be involved in any of these specialties :Backend, Server Systems, or Cloud-Based Development :- Design and code servers, services, applications and databases that are reusable, scalable and meet critical architecture goals.- Create Application Programming Interfaces (APIs) that are clean, well-documented, and easy to use. - Create and configure Infrastructure as a Service (IaaS), Platform as a Service (PaaS) and Software as a Service (SaaS) applications. - Design and implement large scale systems and Service Oriented Architectures (SOA) that enable continuous delivery.Client-Facing Assistance and Solution Development :- Own the customer experience by solving complex business problems for the world's leading clients. - Work directly with the customer to understand and troubleshoot issues, collect data, elicit detailed requirements, then design and implement innovative solutions across multiple industries and sectors, as well as governments and agencies.Automation Development and Testing :- Enable continuous deployment and availability by designing, developing and creating automated frameworks, processes and test cases based on functional and non-functional requirements. - Build and manage testing environments, assisting in debugging application issues.Front End Development :- Create high-quality web and mobile apps containing rich content and user interface components by working closely with user experience designers to take wireframes and mockups from conception to implementation. - Identify specific issues in the user interface, recommending and implementing solutions that influence and improve the design of products that provide a delightful user experience along with high performance, security, quality, and stability.Full Stack Development :- Work across the entire system architecture, from backend to front end, to design, develop, and support high quality and scalable products. - Create everything from mockups and UI components to algorithms and data structures as you deliver a complete minimally viable product.
As Project Manager in the R&D function, the person would be responsible for managing one or multiple product releases ensuring that the timelines, budget and quality parameters are met. • Accountable for managing one of the multiple product releases within defined time, quality and cost constraints • Work closely with the Product Owner, BU Head in the assessment of the scope of the releases, effort estimation, resourcing and timeline definition. • Project planning, monitoring, and control including risk assessment and timely escalation to the stakeholders to ensure timely resolution thereby ensuring the zero\minimal impact to the project timelines, budget or quality.
We are looking for a Technical Product Manager who can help drive forward the vision for multiple cutting-edge B2C products. You: - Have strong technical abilities. - Are intimately familiar with modern / agile software development practices used to build and deploy web and mobile applications. - Have been working full time on a software delivery team. - Have strong analytical capabilities and excel at/enjoy building models and decomposing complex structures into useful primitives. - Have demonstrated ability to lead multidisciplinary teams and projects. - Have strong customer and stakeholder empathy. - Must be not only the voice of the customer, but at various times the voice of marketing, finance, engineering, support and ops. You must be able to channel many points of view and have a strong love for emerging technologies. Experience: 5-10 years; 5+ years of product management for a product company, ideally B2C SaaS Qualification: Bachelors in computer science or equivalent technical degree. MBAs welcome but not required
Syngrid is the complete digital solution provider for SME Sector in South East Asia in web, mobile and desktop needs. We support wide range of services like Product Development, Digital Marketing & Content Management System for SME in South-East Asia. We are focusing on scalable IT solutions to our global clients from Singapore, enabling them to effectively realize their business and ROI (Return on Investment).As a team, we strongly believe in collaborative work and customer appreciating solution
Syngrid is the complete digital solution provider for SME Sector in South East Asia in web, mobile and desktop needs. We support wide range of services like Product Development, Digital Marketing & Content Management System for SME in South-East Asia. We are focusing on scalable IT solutions to our global clients from Singapore, enabling them to effectively realize their business and ROI (Return on Investment).As a team, we strongly believe in collaborative work and customer appreciating solution
