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1. Build and Manage a team of front-end, back-end, mobile and full-stack software engineers & architects 2. Be responsible for the overall creation, planning, execution, and success of complex technical software engineering projects as well as solutions to interesting problems 3. Provide technical leadership in an innovative and fast-paced environment 4. Create, execute and communicate strategic direction for engineering and rally the team around this direction 5. Create, execute and train the team in implementing modern software engineering best practices. 6. Work across functions (engineering, product, design & business) to ensure we're building the best products and providing effective software solutions for our customers
Facilitate key business objectives of Renewal, Escalation, Upgrade and Gross Margin improvement through customer relationship management and stakeholder mapping. • Monthly visits and meetings with school leaders to update on program • Develop and negotiate potential business opportunities with existing customers. • Ensure high team satisfaction and minimal attrition. • Accurate Billing to Receivables through clean handover SLAs and timely collection of payments from customers. • Resource management and planning to meet/satisfy customer needs. • Building and implementation of solutions to address customer escalations and attend service delivery escalations. • Counsel/ guide front line operations resources to deliver value through adherence to SLAs including generating reports/feedback. • Hold staff meetings with direct reports to guarantee effective communication. • Handling all severity -1 customer escalations and follow all related issues to closure. All Severity -2 customer escalations to be resolved with managerial intervention (as required) • Meet the expectations of the schools and staying true to the ES Mantras Timely deliverables • Planning and executing the Health and Skill related assessments across the region. This includes collecting the data and verifying the data to getting the reports delivered/ distributed on time. • Conduct reflection meetings with the PE staff wherever required. • Ensuring the deliverables and reports committed in the ODS/ Agreement are delivered. • Knowledge and use of appropriate tools to monitor the program. • Planning for and execution of events to improve customer renewals Sales • Build robust network of schools/market for EduSports services. • Generate Referrals from partner schools. • Identify, build and execute regional marketing plan for new markets/segments and strengthen existing markets/segment. • On board schools/customers in line with company’s protocols and standards in terms of deliverables, payment terms and pricing. • Build sustainable & executable solutions for the customers based on their requirements, parameters and constraints. • Align internal team to ensure that deliverables are executed as per service level agreement with the customer.
Software Developers can work in a variety of areas. As such, you might be involved in any of these specialties :Backend, Server Systems, or Cloud-Based Development :- Design and code servers, services, applications and databases that are reusable, scalable and meet critical architecture goals.- Create Application Programming Interfaces (APIs) that are clean, well-documented, and easy to use. - Create and configure Infrastructure as a Service (IaaS), Platform as a Service (PaaS) and Software as a Service (SaaS) applications. - Design and implement large scale systems and Service Oriented Architectures (SOA) that enable continuous delivery.Client-Facing Assistance and Solution Development :- Own the customer experience by solving complex business problems for the world's leading clients. - Work directly with the customer to understand and troubleshoot issues, collect data, elicit detailed requirements, then design and implement innovative solutions across multiple industries and sectors, as well as governments and agencies.Automation Development and Testing :- Enable continuous deployment and availability by designing, developing and creating automated frameworks, processes and test cases based on functional and non-functional requirements. - Build and manage testing environments, assisting in debugging application issues.Front End Development :- Create high-quality web and mobile apps containing rich content and user interface components by working closely with user experience designers to take wireframes and mockups from conception to implementation. - Identify specific issues in the user interface, recommending and implementing solutions that influence and improve the design of products that provide a delightful user experience along with high performance, security, quality, and stability.Full Stack Development :- Work across the entire system architecture, from backend to front end, to design, develop, and support high quality and scalable products. - Create everything from mockups and UI components to algorithms and data structures as you deliver a complete minimally viable product.
As Project Manager in the R&D function, the person would be responsible for managing one or multiple product releases ensuring that the timelines, budget and quality parameters are met. • Accountable for managing one of the multiple product releases within defined time, quality and cost constraints • Work closely with the Product Owner, BU Head in the assessment of the scope of the releases, effort estimation, resourcing and timeline definition. • Project planning, monitoring, and control including risk assessment and timely escalation to the stakeholders to ensure timely resolution thereby ensuring the zero\minimal impact to the project timelines, budget or quality.
We are looking for a Technical Product Manager who can help drive forward the vision for multiple cutting-edge B2C products. You: - Have strong technical abilities. - Are intimately familiar with modern / agile software development practices used to build and deploy web and mobile applications. - Have been working full time on a software delivery team. - Have strong analytical capabilities and excel at/enjoy building models and decomposing complex structures into useful primitives. - Have demonstrated ability to lead multidisciplinary teams and projects. - Have strong customer and stakeholder empathy. - Must be not only the voice of the customer, but at various times the voice of marketing, finance, engineering, support and ops. You must be able to channel many points of view and have a strong love for emerging technologies. Experience: 5-10 years; 5+ years of product management for a product company, ideally B2C SaaS Qualification: Bachelors in computer science or equivalent technical degree. MBAs welcome but not required
Syngrid is the complete digital solution provider for SME Sector in South East Asia in web, mobile and desktop needs. We support wide range of services like Product Development, Digital Marketing & Content Management System for SME in South-East Asia. We are focusing on scalable IT solutions to our global clients from Singapore, enabling them to effectively realize their business and ROI (Return on Investment).As a team, we strongly believe in collaborative work and customer appreciating solution
Syngrid is the complete digital solution provider for SME Sector in South East Asia in web, mobile and desktop needs. We support wide range of services like Product Development, Digital Marketing & Content Management System for SME in South-East Asia. We are focusing on scalable IT solutions to our global clients from Singapore, enabling them to effectively realize their business and ROI (Return on Investment).As a team, we strongly believe in collaborative work and customer appreciating solution
