Delivery Management Jobs

Explore top Delivery Management Job opportunities from Top Companies & Startups. All jobs are added by verified employees who can be contacted directly below.
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at ToothSi

7 recruiters
DP
Posted by Alifiyah Malekjee
Hyderabad, Chennai
3 - 6 yrs
₹2L - ₹5L / yr
Operations management
Leadership
Fulfillment
Delivery Management
Process improvement
• Closely work with the Inside Sales, Customer Support, Central Operations teams to
ensure delivery of seamless customer experience.
• Stock management and fulfillment across all the line items required for the business
• Organize and manage city-level operations in a manner that all delivery commitments
are met.
• Supporting the team with the right sales process for increasing conversions
• Implement systems and processes to deliver a positive customer experience
• Analyze sales performance and implement strategies to achieve sales targets
Operations
• Closely work with the Inside Sales, Customer Support, Central Operations teams to
ensure delivery of seamless customer experience.
• Stock management and fulfillment across all the line items required for the business.
• Ensure optimum utilization of all team members
• Ensure achievement of timeline commitments and cost control
Read more

This opportunity is with one of the top conglomerate

Agency job
via Seven N Half by Gurpreet Desai
Delhi, Gurugram, Noida, Ghaziabad, Faridabad
12 - 14 yrs
Best in industry
Program Management
Delivery Management
Project Management
Service management

·         Responsible for developing and directing IT project management operations and strategic planning to meet organization goals with both customer and internal focus

·         Provide overall strategic governance for projects by establishing standards, processes and tools used for effective project delivery

 

  1. Key Accountabilities

Project Management

·         Establish Methodologies to set productivity and quality targets and to assess results for all projects

·         Respond to escalated project issues that may impede project delivery and coordinate solutions

·         Coordinate with various functional heads to identify digital solutions and lead the creation of such programs

·         Coordinate with teams with customer touchpoints (Cabin Crew, Customer Experience, Commercial) to develop programs aimed to solve for customer issues and needs 

·         Monitor and analyze project metrics to identify weakness or problems and propose operational improvements and cost savings for future projects

·         Provide on-site leadership for project team by building and motivating team members to meet project goals, adhering to their responsibilities and project milestones

·         Full project life cycle ownership; successful project delivery will include full implementation from initiation to deployment for one major or several minor initiatives simultaneously

·         Report on project success criteria results, metrics, test and deployment management activities

·         Manage the day-to-day project activities and resources and chairs the project management team meetings

·         Participate in establishing practices, templates, policies, tools, and partnerships to expand and mature these capabilities for the organization

·         Understand interdependencies between technology, operations, and business needs

·         Participate and/or drive feasibility studies, vendor selections and proposals for evaluation by appropriate key stakeholders

Transition Management

·         Coordinating any major transitions within the company, such as financial, technological, operational, and governance changes

·         Analyzing any internal requests for changes and consulting with senior management to deny or approve the proposed changes

·         Creating transitional plans and documents to outline project expectations, scope, schedule, and budget requirements

·         Leading workshops to provide staff members with information on any major changes in the company, such as new financial protocols or policies

·         Ensuring that transitions are planned and carried out in a timely manner and within budget.

·         Keeping all parties involved with the transition updated on its progress.

·         Spotting any transition-related issues and creating effective solutions to resolve them swiftly

·         Providing company-wide guidance during unplanned changes, such as the passing of a senior employee

Team Management

·         Lead the technical team and head collaboration between Business Users and software providers to build project solutions

 

  1. Skills Required for the role

Strong Leadership capabilities

Strong Time Management skills

Strong interpersonal and communication skills

Creative outlook to drive process efficiency

 

Stakeholder management skills

 

Excellent Project management and delivery skills

 

  1. Key Performance Indicators

On-time delivery

 

Agile projects

 

On-budget

 

Process improvements

 

Relationships and communication

 

Risk management

 

  1. Key Interfaces

Leadership Interfaces

CDTO

Provide regular updates on ongoing transformation and development projects highlighting issues, adherence to timelines, etc.

Internal Interfaces

Product Managers and Software Development Teams

Ensure all development activities are on track and drive teams to meet programme budget and timelines

External Interfaces

Third Party Vendors

Managing services / solutions provided by third party service providers ensuring they are meeting SLAs, and other service agreements

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One of the top conglomerate

Agency job
via Sevennhalf by Harshi Agarwal
Mumbai, Bengaluru (Bangalore)
15 - 20 yrs
₹50L - ₹70L / yr
Java
Agile/Scrum
E-commerce
Fashion
Engineering Management
+1 more
Responsible for providing guidance in determining scope, agile
implementation, coordination of development, advice on
testing and post-go-live production support services
• Perform delivery plan creation, plan monitoring, and status
reporting
• Manage development and delivery of technology solutions
Ensure that technology solutions are fit-for-purpose and
aligned with architectural principles, standards, and roadmaps.
• Ensure there is the implementation of world-class coding and
development standards, ensuring solutions are suitably assured
and of quality across that brand teams.
• Provide support and mentoring to technical team leads,
including talent and succession planning.
• Responsible for the quality and technical approach was taken by
teams
technology standards, principles, architecture roadmaps,
service management standards, and customer experience
framework. Furthermore, to support the development and
definition of technical standards and approach.
Good communication & people managerial skills
• Problem-solving, decision-making, and conflict-resolution ability
• Create and maintain a professional culture within the team,
where individuals take ownership and focus on delivering
excellence, quality, and value for the customer and business.
Read more

FA Software

Agency job
via FA Software by Mathumitha Chennakesavan
Mumbai, Navi Mumbai, Pune
4 - 7 yrs
₹8L - ₹15L / yr
Project Management
Delivery Management
AngularJS (1.x)
Angular (2+)
  • Own end-to-end Software project/program delivery, including Project plan, schedule, execution/monitoring working with SW engineers globally.

    • Work in close collaboration with Program managers, Project Leads & Architects to achieve tactical project goals & balance strategic Software organization goals.
    • Good knowledge of Java preferably Angular.
    • Work closely with Software development teams spread globally, playing a leadership role in Software development process across products.
    • Identify project risks, control them, and manage regular communication to stakeholders, ensuring thoroughness in dealing with the details.
    • Be a change agent. Drive agility in organization & demonstrate sense of urgency.

    Continuously reviews program progress, proactively identify risks and collaboratively develops and drives risk mitigation efforts.

    • Interacts frequently with all levels of internal management as well as across functions and business units.
    • Participates in interactions with customers and regulators concerning product design, systems, and processes.
    • Identifies and manages continuous improvement projects that may span multiple sections or departments with the objective of achieving quality, reliability, and cost improvements.
    • Develops long term plans for product development proposals.
    • Continuous improvement and simplification for efficient delivery.
    • Highly experienced in SDLC implementation
    • Demonstrated facilitation and negotiation skills in driving closure on product/program-related decisions/issues
    • Strong visualization & reporting skills using latest & greatest project management & reporting tools
    • Strong presentation skills and having had the exposure to reporting out project status to senior management.

    Excellent interpersonal/communication/influencing/negotiation skills required

    • Effective communication with customer.

     

    Notice Period :Immediate (0-15 days
Read more

A California based SAAS company

Agency job
via Jobdost by Saida Jabbar
Remote only
10 - 15 yrs
₹18L - ₹30L / yr
Project Management
Delivery Management
Service delivery management
Project development
Budget
+5 more

Position Overview

 

As a Project Delivery Manager you will be responsible to drive the overall management and delivery. The successful candidate will work directly with clients to ensure deliverables fall within the applicable scope and budget. You will be responsible for coordinating with other departments to ensure all aspects of each project is delivered on time. Working alongside cross-functional teams for information and support. You will work diligently to ensure our clients are successfully implemented adhering to key metrics of success. Individuals with experience in HRIS, Timekeeping, ERP, Payroll systems are encouraged to apply.

 

The ideal candidate must be self-motivated with a proven track record in Cloud technologies and comfortable in the dynamic atmosphere of a technical organization with a rapidly expanding customer base.  We are also looking for someone who is organized and analytical, adept at working in a team environment and handles competing priorities. If you enjoy working with other professionals who believe in creating innovative solutions to problems, we encourage you to apply.

 

Responsibilities:

  • On time and quality delivery of the project to meet clients success criteria
  • Work in a Business Analyst's capacity to be able to recommended best practises for  implementation
  • Proactively managing the relationship and communication with the client to ensure a high level of satisfaction 
  • Develop and manage comprehensive project plans 
  • Track project performance to ensure successful completion of short and long term goals of the project.
  • Manage the budget, timeline, resources and scope
  • Effectively manage and publish weekly executive updates and facilitate monthly Steering committee meetings

Qualification:

  • Overall 12+ years of experience with 5+ years of relevant consulting/customer delivery experience with large enterprises globally
  • PMP or equivalent certifications in project management principles is an asset
  • Domain experience or subject matter expertise in Workforce Management, Time & Attendance and Professional Services Management would be considered an asset
  • Must demonstrate good judgment and pragmatic approach to delivering solutions that optimizes activities across company needs, business constraints and technological realities

 

Project delivery Manager
Experience 10-15 years

Notice period - within 2 months

Shift (US) - 6PM till 3 AM Or 4PM till 1 AM
Read more

Disruptive Fashion Commerce company

Agency job
via Unnati by Veena Salian
Bengaluru (Bangalore)
1 - 5 yrs
₹3L - ₹3.6L / yr
Procurement management
Delivery Management
Vendor Management
Our client is a Community Commerce company that focuses on fashion and accessories. Their community network and technology is leading a rejig of Fashion retail and supply chain in India. Their network creates users as buyers and sellers at the same time, offering unbeatable prices on products and rewards for sharing deals across social media.

The founders are alumnus of prestigious tech and business institutes, with expertise and experience with ECommerce and distribution facilities. They have ensured quality and fashion with the factory price tag, that works best when shared rapidly with communities on social networking.

 

As a Procurement Manager, you will be responsible for managing end-to-end procurement - 'PO to Delivery' cycle for the production.

What you will do:

  • Creating vendor-wise PO based on the total production requirement
  • Raising PO to the vendors and following up with them for timely dispatch
  • Managing the dispatches and deliveries of the items being ordered to the vendors
  • Engaging with the logistics service providers to ensure timely delivery of the goods
  • Supervising QC of the items received at factory
  • Identifying the gaps in invoice and actual receipt and escalating to senior management
  • Identifying new vendors for the required raw materials

 

Desired Candidate Profile

What you need to have:

  • Bachelor’s Degree
  • Good Hindi speaking skills
  • Knowledge in Kannada
  • Strong learning and ‘can-do’ attitude
  • Experience of working in factory or warehouse
  • Good verbal communication skills
  • Ability to multi-task 
  • Excellent command over MS Excel
Read more

at Globalshiksha.com

5 recruiters
DP
Posted by Ravi Shankar
Bengaluru (Bangalore)
2 - 10 yrs
₹2L - ₹4L / yr
Operations
Logistics
Supply Chain Management (SCM)
warehousing
Operations management
+2 more

We, at GlobalShiksha, are on a mission to Make Learning Fun for the K-12 segment by delivering high-quality, affordable supplementary educational products. The GlobalShiksha team of 150+ people works out of offices in Bengaluru. We're backed by the top investor of the world, Accel Partners. Founded in 2011 by an IIT Graduate, GlobalShiksha is among the top five Ed-tech companies of India and has the trust of 1 million parents.

Job Summary

  • The candidate must be able to communicate effectively since the job involves coordinating with clients, couriers, and other operational departments.
  • The candidate must ensure that quality assurance checks are completed and maintained.
  • A Candidate is responsible for monitoring deliveries, ensuring customer satisfaction, and maintaining accurate logs of all transportation and goods.
  • Preparation of Non-Delivery Report.
  • Should have sound knowledge of Microsoft Excel (advanced), Microsoft word, MIS, maintaining and updating trackers.
  • The candidate should be fluent in Hindi, English, and regional languages.

Responsibilities and Duties

  • Logistic Management
  • Warehousing
  • Courier Management
  • Verification and Customer Support
  • Team Management
Read more
Remote only
3 - 8 yrs
₹3L - ₹8L / yr
Tech Recruiter
IT Recruitment
IT Recruiter
Technical Recruiter
Strategic sourcing
+2 more

Position : US IT Technical Recruiter/Sr. Technical Recruiter / Lead Recruiter

Location: REMOTE

Job Type: Full-Time

 

Job Responsibilities:

Work with engineering leaders and recruiters in defining and maintaining hiring needs

Understand technical requirements of a role, the engineering challenge, and how it fits into the organization

Execute on tactical outreach, referral generation, events, and pipelining efforts

Craft custom outreach and meaningful candidate engagement

Work with teams to engage engineering leaders early in the recruiting cycle

Influence clients to engage directly in recruiting talent

You will own candidate relationships all the way to the point of an in-person interview, and will be tightly integrated into the feedback process during the interview process.

Recommend and drive improvements with recruiters and interviewing teams to effectively screen and assess talent

Work with schedulers and recruiters to ensure a remarkable candidate experience.

Research and gather market intelligence

Track candidate activity and share with internal stakeholders

 

Skills/Qualifications

Minimum of 2- 6 years of strong technical sourcing/recruiting experience, preferably in the IT Software field.

Must have good understanding of technology – majorly with .Net Developer, Full stack Developer, Data Scientist, Data Analyst, Azure, Cloud based Data, Data Engineer, SRE.

Excellent research/sourcing skills, including use of Boolean, LinkedIn and alternative search techniques

Successful track record of sourcing for Senior to Leadership level Software Developer Engineers

Ability to deliver results with little supervision, and effectively manage and prioritize multiple projects and candidates

Decisive and able to push back constructively when appropriate

Good interpersonal skills and ability to network within the industry to identify top performers

Superb customer service focus, attention to detail and organization skills

Read more

Fintech Startup in India

Agency job
via TheModernDimension by Usha Priya
Bengaluru (Bangalore)
5 - 12 yrs
₹50L - ₹80L / yr
Delivery Management
Engineering Management
Technical Leader
Tech Lead
Technical Leadership
+9 more
Primary Responsibilities:
 Manage development of highly scalable ecommerce application and platform
 Manage release planning and execution, deployment, DevOPs and production
environment
 Provide technology thought leadership
 Build and mentor high performance teams
Experience / Skills Required:
 B.Tech in Computer Science/MCA with 10+ years of progressive industry experience
 3+ years of technical management experience
 Must be passionate about building “world class software”
 Strong experience in building high performance teams – hiring, mentoring and retaining top talent
 Strong experience with web and mobile technologies
 Strong experience in building highly scalable systems
 Strong experience with leveraging OpenSource tools and platforms
 Strong experience with RDBMS and NoSQL systems
 Prior to being in technical management role – must have had strong development background and
architected scalable server systems
 Must have experience with agile planning and delivering short release cycles (bi-weekly releases)
 Experience with BigData technologies a great plus
 Experience with DevOPs tools and technology a great plus
 Experience with AWS cloud a great plus
 Experience in building ecommerce or SaaS products a great plus
 Experience in software product companies and startups a great plus
Experience with managing user interface design/development a great plus
 Experience with LAMP, Python a great plus
 Must have excellent communication (verbal & written), interpersonal, leadership, and problem
solving skills
 Must be able to thrive in fast paced environment
Read more

at Srijan Technologies

6 recruiters
DP
Posted by Rinku Sharma
Remote only
8 - 18 yrs
₹5L - ₹20L / yr
Delivery Management
Agile/Scrum
People Management
Stakeholder management
Project estimation
+3 more

Job Description

Delivery Manager -

  • Manage a delivery team to ensure timely and accurate customer deliveries.

  • Oversee daily activities of the delivery team and provide direction and guidance as needed.

  • Perform resource allocations and workload assignments according to delivery requirements.

  • Ensure that team maintains a high level of competence and operational excellence.

  • Evaluate the performance of team members and determine training needs.

Roles & Responsibilities

Delivery Management and Escalations

  • Owns the end to end delivery of the Projects, focusing on regular and timely delivery of value

  • Define project scope and schedule, define and track the Release/Project plan, milestones as per SOW/Release Plan and work closely with PO/SM for the same

  • Manage risks and issues, Understand and flag risks/mitigations and dependencies along with SMs/POs appropriately and timely manner

  • Prepare and provide progress reports and updates

  • Manage deviations from plans and work closely with SM/PO in apprising client in case of any scope/plan changes and work towards negotiation/SOW edits/approvals or take corrective measures

  • Be an escalation point for every SM and PO and Client on project-related issues and provide resolution or resolve the same in a timely manner

  • Manage engagement/relationship with the client and work towards the inputs/feedback from the CSAT review

People and Team Management

  • Work closely with SM in removing roadblocks to their work

  • Understand and solves learning, development, and training needs of Projects and team members

  • Set-up goals/Roles & Responsibilities for the group/team members

  • Work closely with SM for defining the career path, performance improvement plan(PIP) for group/team-members

  • Takes all Hiring decisions

  • Do resource Management- allocation, projections and take all Staffing decisions in consultation with PO and SM

  • Work with Agile Coach to find and execute training needs and places for improvement

  • Skip-level meetings with people to see their motivation, any personal issues, inter-team conflict, etc.

  • Evaluate the engagement level of the group/team members and take respective actions

  • Experimenting with innovation projects, pet projects, product ideas

  • Drives cultural change working along with Agile Coach

Process

  • Works closely with Delivery Directors to discover challenges and access programs. Ensure review and retrospective recommendations are getting implemented in the projects and work closely with Agile Coach to address the challenges with proposed recommendations.

  • Improving hiring and staffing process, future planning for the group growth

  • Work with the Architects/Chief Architect in supporting him to adopt the recommended engineering practices

  • Get Project/Delivery Audits done for Projects at regular intervals and take respective actions

360 Degree review

  • Create a 360 view of project health metrics as per Srijan standards

  • Represent 360 reviews for Project at a regular cadence and provide project updates in PM forums

  • Get involved in team 360 review(quarterly/project end) and work towards the feedback of team members and facilitate appraisal decisions for group/team-members

Organizational contributions

  • Participate and represent group in Strategy meet with required details

  • Encourage team-members/group to participate in Organisation contributions/forums

  • Be a channel for Srijan to showcase by attending, delivering, networking at meetups, presentations, sessions, workshops etc.

  • Be an evangelist and help HR in hiring/onboarding

Required Skills/Experience

  • Overall Experience of 10+ years in the Industry

  • Good experience in Agile methodology

  • Analytical skills

  • Well-developed interpersonal skills

  • Commercial awareness

  • Effective Communication

  • Team working skills

  • Ability to motivate people

  • Management and leadership skills



Read more

at FirstPrinciples

5 recruiters
DP
Posted by FirstPrinciples Hiring
Remote, Bengaluru (Bangalore)
7 - 10 yrs
Best in industry
Product Management
Product Manager
Product owner
Scrum product owner
Product Strategy
+5 more

Senior Product Owner (Digital Transformation)

 

Executive Summary
Are you looking to level up? The Senior Product Owner (Digital Transformation) role at FirstPrinciples and the partner that you will be staffed with is a multi-million dollar digital transformation initiatives on web and mobile with one of the largest large Luxury Home Builders in the United States.

About FirstPrinciples & The Role

FirstPrinciples is a Tech Holding company with a Venture Studio as part of its holdings. One part of the Venture Studio business at FirstPrinciples is about working with large enterprises on long-term digital transformation initiatives within their organization. The position that we are currently hiring for involves a multi-million dollar digital transformation initiatives for one of the largest Luxury Home Builders in the United States. Our scope involves working as expert consultants to advice and execute on upgrading the IT & Tech different internal and stakeholder facing systems within their organization. We are working on both web and mobile platforms. 

 

Who is This For

This is for an experienced Product Owner/Manager who is looking to take their career to the next stage by working on a large scale initiative that will challenge and extend their current capacities.

At FirstPrinciples, we truly act as a Tech Strategic Consultant along with having the operational capacity to implement the suggested recommendations. This role is for someone who is able to provide recommendations to the client while having the ownership of the end deliverables. While we have technical leaders also staffed within this partnership, we are looking for someone who can talk the talk with senior engineers and tech architects and understand their recommendations and its implications. 

 

Requirements

  • One of the following certifications (PRINCE2, CSP, CAPM, CBAP (BABOK), Agile, CSP, CSPO, PMPO)
  • Experience in independently managing, End-to-End Business Analysis, Product Analysis, Project Management for complex IT Projects and Products / Apps
  • Working with Client to understand provide Consulting or Business Solutions, Problem Solving Approach and Skills, Strong Analytical Skills, should be able to read between the lines
  • Managing scope via release management and planning and creating User-Stories, Running Sprints Cycle and Experience working with a team of 15-20 resources
  • Requirements Gathering, Requirements Analysis, Requirements Management, Requirements Elicitation, Requirements Matrix (RTMs)
  • Experience in Developing Low-Level and High-Level Prototyping using Wireframes tools (using any of the latest wireframing tools, such as JustInMind, Adobe XD, MockFlow, etc)
  • Ownership of the Product Backlog & Deliverables and developing the User Stories & Release Planning
  • Experience in Writing and Maintaining Business Requirement Documents (BRD) or PRDs and Functional Specification Document (FSD), Software Requirements Specification (SRS)
  • Should have experience in creating Project Budgeting, Creating Efforts Estimations (EE), Presentation Decks, and Clean Documentation 
  • Experience in Writing Test Cases and Managing UAT and Deployment 
  • Analysis: GAP, Fish-bone Analysis, RCA (Root Cause Analysis), MoSCOW
  • Experience in Consulting clients on Problem Statements V/s Solution Building based on AS-IS and TO-BE
  • Experience converting Business Cases to Technology case and Building Products from scratch thus Translating Business Requirements into Software Requirement Specifications
  • Interacting with the Technical team to ensure Delivery and Implementation of the Software Solution/Projects
  • Client Relationship Management, Excellent at English Speaking, and Written Communication
  • Understanding of Change Management, Risk Management and Project Management

Management Skills

  1. Excellent Written and Oral Communication Skills and Etiquettes
  2. Excellent Presentation Skills 
  3. Experience in working with Onshore and Offshore Teams and Experience handling Cross-Functional Projects, Resources and Clients
  4. Experience dealing with Pressure and Meeting strict Project Deadlines
  5. Leadership and Motivational Skills to ensure the Work is being done by the Resources on time and within the specified budget
  6. Conflict and Resolution Management
  7. Prior experience in operations management - good to have 
  8. Experience working with US Clients

TechStack & Platform

  1. MEAN Stack (Web)
  2. Native iOS & Android (Mobile)
  3. AWS


Read more

Client of People First Consultants

Agency job
Bengaluru (Bangalore)
10 - 15 yrs
₹18L - ₹23L / yr
Delivery Management
Service delivery
Project delivery
Risk Management
risk mitigation
+5 more
  • Planning and scheduling Deliverability Assessments (DA) for critical deals
  •  Review of overall solution approach
  •  Coordinating with service-line Subject Matter Experts(SME) and facilitating DA
  •  Review the solution and identify risks based on experience/expertise in specific service-lines
  • Articulation of risks and creation of risk reports based on SME connects
  • Coordination with key stakeholders on risk mitigation/closure actions
  • Creation of RAID(Risk-Assumption-Issue-Dependency) logs for senior leadership reviews
Read more

Indonesian Fintech Startup

Agency job
via Beiing by Mukarrum Pasha
Remote, Bengaluru (Bangalore)
8 - 15 yrs
₹40L - ₹90L / yr
Engineering Management
engineering manager
Technical Architecture
technical architect
engineering leader
+1 more
About the Role:
Company is seeking an Engineering Leader to deliver and manage a diverse development team. An ideal candidate would lead a team of developers and engineers, collaborating with product managers by structured thinking and delivering world class solutions by defining problems, prioritize them to solve and Identify them.

Responsibilities:
• You shall lead, manage and hire a team of talented engineers.
• Collaborating with your team, you will craft a thoughtful, long-term technical
strategy that anticipates future needs while being pragmatic about what’s needed
today.
• You will have practical exposure of being a technical contributor and mentor for your
team.
• While most of your focus will be on people management, you’re not afraid to roll up
your sleeves and do actual technical work when appropriate.
• Check and confirm the accuracy of the work performed and the methods used by
engineering team.
• Create detailed engineering plans, processes, and procedures for engineering staff to
use and abide by.
• You will work with other engineering managers and functional leads to set direction
and ambitious goals for your team, Engineering, and Company as a whole.

Qualifications:
• 7-12 years of programming experience in Python, Java, Ruby or other language.
• Experience with managing production systems in cloud platform.
• Have solid understanding of database technologies.
• Great numerical and analytical skills.
• Technical expertise with data models, data mining, and segmentation techniques.
• Excellent critical thinking, problem solving and analytical skills
Read more

World’s leading specialist marketing and media services

Agency job
via Infonix Consulting by Utpal Dey
Mysore
19 - 30 yrs
₹60L - ₹150L / yr
Account Management
Business operations
Delivery Management
Team Management
Key accountabilities

 Ensure and manage delivery of customer commitments - Service Levels & quality of Service Delivery

 Customer Relationship Management – drive follow up, urgency, and client first culture working alongside engagement teams; focus on creating success in new opportunities and sustaining success in ongoing ones; handle escalations in an appropriate way with focus on client retention

 Resource Management – Resourcing, forecasting, utilization, efficiency & attrition management

 People management – focus on retention, upskilling, competency development

 Financial – Provide inputs on costs needed to appropriately estimate pricing, manage overall finance for the verticals

Experience-

 18+ years of extensive experience in service delivery and management

 Experience in Digital Marketing is highly desirable

 Minimum 8 – 10 years experiencing managing a group of 300+

 Experience in managing multiple stakeholders and international stakeholders/clients

 Demonstrated skills and abilities managing and improving service delivery metrics

 High level of initiative and self-motivation

 Must quickly adapt to and adopt change

 Demonstrated experience in making a difference to the employer and the clients

Functional Skills

 Strong Delivery & Services Management experience

 Must be a quick learner and be quick on his/her feet

 Work with a sense of purpose and urgency

 Exposure to External Audit / Certification

 Exposure to quality processes and Project Management fundamentals

 Must be able to scale with a rapidly growing organization

Behavioural Skills: (Includes leadership)

 High degree of customer focus, thinks customer first

 Presentation and executive presence

 Assertive & Passionate People Management Skills

 Ability to work through multiple internal stakeholders

 Initiative and Tenacity

 Dependability and accountability

 Integrity and Work Ethics

Desired candidate must possess the below:

 Proven ability to work with and present to end customers

 Proven ability to work collaboratively with sales and service teams in different locations

Proven ability to drive change
Read more

Visionary Ed-tech Startup

Agency job
via Unnati by Prabha Ramamurthy
NCR (Delhi | Gurgaon | Noida)
1.5 - 4 yrs
₹5L - ₹7L / yr
Training and Development
Technical Training
End-user training
Client Management
Delivery Management
+4 more
Here is an excellent opportunity for people who are passionate about detail, quality, data, growth, and delivering engaging learning experiences!!
 
Our client is one of the largest online education company in India. It focuses on training the students to be industry-ready and providing expert knowledge through the convenience of the internet.

For software developers, learning programming languages needs to be practical. This is where the startup has helped more than 15000 students to turn theory into practical knowledge. Currently, offering 9 courses the startup has played a catalyst for thousands of students to land jobs at tech giants like Google, Amazon, Adobe, and Walmart. The startup enables students to follow a comprehensive curriculum and seek help from industry experts without facing any geological barrier.

The founders of the startup are the alumnus of acclaimed institutes like IIT Delhi and Stanford University with experience of working in Amazon, Facebook, Cars24, and other top startups in India.
 
As a Communications Trainer - EdTech, you will be responsible to help the company with their mission in building a world-class computer science learning product for K12 students.
 
What you will do:
  • Assessing teacher-student interactions
  • Providing timely and accurate feedback to teachers
  • Maintaining a TNA
  • Developing learning modules on the basis on the TNA
  • Conceptualising and conducting VASS training and initiatives for teachers
  • Working closely with supervisors to ensure that training needs are being met
  • Participating in brainstorming sessions to establish key processes and structures
  • Aligning with the Quality and Operations Teams to identify areas of improvement and implement action plans

 


Candidate Profile:

What you need to have:

  • Minimum 1.5 years experience as a VASS assessor with demonstrated experience in training and monitoring customer-client interaction
  • A firm grasp of training delivery channels and methods
  • Data-driven with the ability to efficiently record and analyse data
  • Attention to detail with a focus on service-driven interactions
  • Exceptional written and verbal communication skills
  • Self-motivated and able to work in a dynamic, result-driven, and high-growth organization
  • Ability to meet strict deadlines and communicate timelines
  • Takes a sense of ownership
  • Capable of embracing unexpected change in direction or priority
  • A team player, with the ability to give and receive constructive feedback
  • Experience in EdTech is preferable but not mandatory
  • Familiarity with Computer Science/Coding is desirable
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at Bummer

1 recruiter
DP
Posted by Sulay Lavsi
Ahmedabad
1 - 4 yrs
₹2.2L - ₹3.2L / yr
Operations
Logistics
Reverse logistics
Delivery Management
Customer Success
+4 more
Role involving but not limited to:-

  •  Good understanding of marketplace seller panels 
  •  Good understanding of Shopify and backend
  •  Overall co-ordination of all orders, vendors and supply chain backend
  •  Work with Operation Manager on regular basis
  •  Prepare bi-weekly reports
  •  Customer Analytics
  •  Constantly cross verify payment gateway settlements
  • Handle operational queries, dispatches and on time customer success 
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at Objective creations

1 recruiter
DP
Posted by Chandra Shekhar Chourasiya
Remote, Pune, Mumbai, Indore
2 - 9 yrs
₹2L - ₹3L / yr
International Business
Business Development
Fundraising
Customer Support
Trading
+2 more
International marketing 
Business development 
Oem management 
Warehousing management 
Funding
Establishing new contacts 
End to end sales cycle. 
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at Dataweave Pvt Ltd

32 recruiters
DP
Posted by Megha M
Bengaluru (Bangalore)
7 - 10 yrs
Best in industry
Delivery Management
Data Analytics
Agile/Scrum
Project delivery

Job Description: Project Manager

Internal Role: Delivery Manager     

Type: Full time

Location: Bangalore  

Internal Role: Delivery Manager

About Dataweave:      

About Us         

DataWeave provides “Competitive Intelligence as a Service” to Retailers and Consumer brands helping them optimize their offerings through effective pricing, assortment and promotional recommendations.

It's hard to tell what we love more, problems or solutions! Every day, we choose to address some of the hardest data problems that there are. We are in the business of making sense of messy public data on the Web. At serious scale!

Read more on Become a DataWeaver

 

Job Description:

  • Develop a detailed project plan (Ensuring resource availability and allocation) to track progress
  • Developing project scopes and objectives, involving all relevant stakeholders and ensuring technical feasibility
  • Ensure that all projects are delivered on-time, within scope and within budget
  • Coordinate internal resources and third parties/vendors for the flawless execution of projects
  • Use appropriate verification techniques to manage risks, changes in project scope, schedule and costs
  • Measure project performance using appropriate systems, tools and techniques
  • Report and escalate to management as needed
  • Establish and maintain relationships with Clients, internal stakeholders, third parties / vendors
  • Create and maintain comprehensive project documentation
  • Definition of service level agreements (SLA) in relation to services, ensuring the SLA’s are achieved; data sanity and hygiene & client expectations are exceeded
  • Effectively monitor, control and support delivery, ensuring standard operating procedures and methodologies are followed
  • Create KPIs for monitoring and review and publish health stats on a recurring basis

 

 

Key Skills / Knowledge required:

  • Proven ability to switch context, manage multiple short projects
  • Relevant experience of 3-5 years and overall experience of 8+ yrs
  • Exposure to Analytics delivery process, ability to troubleshoot using insights within the data
  • Basic Database query skills, with knowledge of Web-crawling concepts is preferred
  • Excellent communication skills
  • Team management and ability to deliver while working with cross functional teams
  • Exposure to Agile Development (Scrum / Kanban) methodology is a plus

 

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Captive in Loyalty Domain

Agency job
Pune
15 - 20 yrs
₹40L - ₹70L / yr
Technical Architecture
Strategic technology planning
Delivery Management
Strategic planning
Engineering Management
+1 more
In a nutshell The CTO will have the extraordinary opportunity to drive the technology and solutions forward as we grow the company for scale. The person will lead multiple teams including Solution architecture, Technical Architecture, Service Management, and various Product Delivery teams. Reporting directly to the CEO, this person will be working closely with the executive management members to drive the company strategy forward. Above all the person will need excellent leadership skills to manage the largest team within the company. What you will do The role provides an opportunity to stamp an indelible footprint on complex and growing solutions. The role provides versatility from making strategic decisions to operational service management. Leading a team of smart people and working with the executive management team will allow you growth opportunity while providing enough space for bringing innovative and problem solving streak out of you. Technology is the engine that drives our growth and you would be in the driving seat. • You will guide Architecture Team to drive technology leadership, creating scalable architecture, frameworks, best practices, coding guidelines and ensuring their adherence. • You will guide the Delivery Teams to ensure reliable and quality releases • You will work with our Sales Team to ensure the right solution is provided to prospects • You will guide our clients for better solutions and you will be the technology escalation point • You will move our Testing team to Automation Testing • You will bring the best SDLC practices such as pair-programming to drive code quality • You will lead The Service Management imbibing ITIL practices for better “ilities“ • Ensure that solution architecture is reusable across products and extensible for future enhancements What you will need • Excellent leadership skills • Excellent interpersonal and organizational skills • The ability to handle diverse situations, multiple projects, rapidly changing priorities, and leading junior developers • Experience in at least one tech team transformation towards better SDLC practices (pair-programming, XP, Scrum, etc.) • Expertise in IT delivery towards internal and external clients • Architecture strength and passion for technology, specifically J2EE stack • Experience in product based companies, ideally e-commerce/ new age businesses preferred with experience of at least one end-to-end product life cycle • Experience in physical server management such as capacity planning, performance, availability, reliability, DR, security specifically DDoS, networking etc. • Engineering degree/ masters from a reputed institute • Can create scalable architectures, have excellent knowledge of design principles and managing non-functional requirements • Self-starter and problem-solver thinking
Read more

at IGT Solutions

3 recruiters
DP
Posted by Apoorva Chauhan
Dubai, Anywhere
12 - 18 yrs
₹50L - ₹70L / yr
Delivery Management
Project Management
Stakeholder management
Agile/Scrum
Lean startup
+1 more
• Minimum 10 years of project management experience within a project based IT environment, with a good experience to industry standard Project Management and Development Life Cycles, Agile methodologies (SAFE, Scrum, Lean, etc. – previous experience as a Scrum Master is highly desired), Change implementation planning and management, Systems Development Management, PM tools (will be good if knowledgeable on Planview, MS Project, etc.), Application Support & Business Analysis, People Management. • Key Skills: Excellent stakeholder management up to VP level; Business communication; Strong influencer; Strong vendor management skills; Strong Planning • Experience on delivering in large companies; matrix organization (with multiple disciplines e.g. Architects, technical designers, application development, test teams); a multi-cultural environment; On-shore/ Off-shore leadership of teams • Experience on vendor/partner management of large complex vendors (e.g. SAP, Google, Microsoft, IBM, Oracle) • Experience on delivering complex integration projects involving multiple (internal and external) suppliers and technologies • Beneficial would be previous experience with cloud based solutions • Domain: Airline, IT Infrastructure, Customer Experience
Read more
Gurgaon
3 - 7 yrs
₹3L - ₹6L / yr
Operations
Marketing
Digital Marketing
Delivery Management
account Manageme
Location: Gurgaon/Gurugram Major Responsibilities : - Develop and foster strong relationships with media partners & publishers. - Manage accounts & be one point of contact for all the campaign deliveries. - Manage campaigns including changes, budgeting, execution, reporting, and optimization. - Successfully Plan, Execute and Deliver performance campaigns (CPA/CPI/ CPS/ CPL etc) of Indian & Global clients. - Maintain the high level of communication with affiliates, publishers and recommend new campaigns to publishers. - Optimize campaigns to ensure all the KPI's are met and provide services beyond scope of the campaign to ensure quality and recurring business. - Maintain & analyze performance reports & suggest areas of improvement for better performance. - Research and source new affiliate opportunities and partners in National / International market. - Ensure all ROI and sales targets are met through the affiliate channels and partnerships. Experience : - 3-5 years of experience in managing delivery of performance marketing campaigns. - Thorough understanding of CPI/ CPA / CPL/ CPR/ CPV/ CPS Models. - Strong Negotiation and Selling Skills. - Good Account Management skills. - Strong analytical skills and ability to relate results to client business objectives. - Exceptional organizational and communication skills to work closely with internal teams.
Read more

at EduSports

1 recruiter
DP
Posted by EduSports TAM DB
Ahmedabad
3 - 7 yrs
₹3L - ₹5L / yr
Account Management
Client Servicing
Sales
Delivery Management
Facilitate key business objectives of Renewal, Escalation, Upgrade and Gross Margin improvement through customer relationship management and stakeholder mapping. • Monthly visits and meetings with school leaders to update on program • Develop and negotiate potential business opportunities with existing customers. • Ensure high team satisfaction and minimal attrition. • Accurate Billing to Receivables through clean handover SLAs and timely collection of payments from customers. • Resource management and planning to meet/satisfy customer needs. • Building and implementation of solutions to address customer escalations and attend service delivery escalations. • Counsel/ guide front line operations resources to deliver value through adherence to SLAs including generating reports/feedback. • Hold staff meetings with direct reports to guarantee effective communication. • Handling all severity -1 customer escalations and follow all related issues to closure. All Severity -2 customer escalations to be resolved with managerial intervention (as required) • Meet the expectations of the schools and staying true to the ES Mantras Timely deliverables • Planning and executing the Health and Skill related assessments across the region. This includes collecting the data and verifying the data to getting the reports delivered/ distributed on time. • Conduct reflection meetings with the PE staff wherever required. • Ensuring the deliverables and reports committed in the ODS/ Agreement are delivered. • Knowledge and use of appropriate tools to monitor the program. • Planning for and execution of events to improve customer renewals Sales • Build robust network of schools/market for EduSports services. • Generate Referrals from partner schools. • Identify, build and execute regional marketing plan for new markets/segments and strengthen existing markets/segment. • On board schools/customers in line with company’s protocols and standards in terms of deliverables, payment terms and pricing. • Build sustainable & executable solutions for the customers based on their requirements, parameters and constraints. • Align internal team to ensure that deliverables are executed as per service level agreement with the customer.
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at W3Global

1 recruiter
DP
Posted by Agilesh Agileshvb
Remote, Hyderabad
0 - 2 yrs
₹2L - ₹10L / yr
System Administration
Fullstack Developer
RESTful APIs
Platform as a Service (PaaS)
SAS
+4 more
Software Developers can work in a variety of areas. As such, you might be involved in any of these specialties :Backend, Server Systems, or Cloud-Based Development :- Design and code servers, services, applications and databases that are reusable, scalable and meet critical architecture goals.- Create Application Programming Interfaces (APIs) that are clean, well-documented, and easy to use. - Create and configure Infrastructure as a Service (IaaS), Platform as a Service (PaaS) and Software as a Service (SaaS) applications. - Design and implement large scale systems and Service Oriented Architectures (SOA) that enable continuous delivery.Client-Facing Assistance and Solution Development :- Own the customer experience by solving complex business problems for the world's leading clients. - Work directly with the customer to understand and troubleshoot issues, collect data, elicit detailed requirements, then design and implement innovative solutions across multiple industries and sectors, as well as governments and agencies.Automation Development and Testing :- Enable continuous deployment and availability by designing, developing and creating automated frameworks, processes and test cases based on functional and non-functional requirements. - Build and manage testing environments, assisting in debugging application issues.Front End Development :- Create high-quality web and mobile apps containing rich content and user interface components by working closely with user experience designers to take wireframes and mockups from conception to implementation. - Identify specific issues in the user interface, recommending and implementing solutions that influence and improve the design of products that provide a delightful user experience along with high performance, security, quality, and stability.Full Stack Development :- Work across the entire system architecture, from backend to front end, to design, develop, and support high quality and scalable products. - Create everything from mockups and UI components to algorithms and data structures as you deliver a complete minimally viable product.
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at Utopia Global, Inc.

4 recruiters
DP
Posted by Sree Danthanaraju
Bengaluru (Bangalore)
14 - 100 yrs
₹15L - ₹30L / yr
SAP
SAP ABAP
Agile/Scrum
Project Management
Delivery Management
As Project Manager in the R&D function, the person would be responsible for managing one or multiple product releases ensuring that the timelines, budget and quality parameters are met. • Accountable for managing one of the multiple product releases within defined time, quality and cost constraints • Work closely with the Product Owner, BU Head in the assessment of the scope of the releases, effort estimation, resourcing and timeline definition. • Project planning, monitoring, and control including risk assessment and timely escalation to the stakeholders to ensure timely resolution thereby ensuring the zero\minimal impact to the project timelines, budget or quality.
Read more

at CasaNyla

1 recruiter
DP
Posted by Preeti Seshadri
Bengaluru (Bangalore)
4 - 8 yrs
₹5L - ₹8L / yr
Product Management
Delivery Management
Analytical Skills
Team Management
We are looking for a Technical Product Manager who can help drive forward the vision for multiple cutting-edge B2C products. You: - Have strong technical abilities. - Are intimately familiar with modern / agile software development practices used to build and deploy web and mobile applications. - Have been working full time on a software delivery team. - Have strong analytical capabilities and excel at/enjoy building models and decomposing complex structures into useful primitives. - Have demonstrated ability to lead multidisciplinary teams and projects. - Have strong customer and stakeholder empathy. - Must be not only the voice of the customer, but at various times the voice of marketing, finance, engineering, support and ops. You must be able to channel many points of view and have a strong love for emerging technologies. Experience: 5-10 years; 5+ years of product management for a product company, ideally B2C SaaS Qualification: Bachelors in computer science or equivalent technical degree. MBAs welcome but not required
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at Syngrid Limited

2 recruiters
DP
Posted by Aartheeswari R
Madurai
3 - 6 yrs
₹2L - ₹4L / yr
Bid management
Handling RFP/RFI
Delivery Management
Interpersonal Skills
Syngrid is the complete digital solution provider for SME Sector in South East Asia in web, mobile and desktop needs. We support wide range of services like Product Development, Digital Marketing & Content Management System for SME in South-East Asia. We are focusing on scalable IT solutions to our global clients from Singapore, enabling them to effectively realize their business and ROI (Return on Investment).As a team, we strongly believe in collaborative work and customer appreciating solution
Read more

at Syngrid Limited

2 recruiters
DP
Posted by Aartheeswari R
Madurai
3 - 6 yrs
₹2L - ₹4L / yr
Bid management
Handling RFP/RFI
Delivery Management
Interpersonal Skills
Syngrid is the complete digital solution provider for SME Sector in South East Asia in web, mobile and desktop needs. We support wide range of services like Product Development, Digital Marketing & Content Management System for SME in South-East Asia. We are focusing on scalable IT solutions to our global clients from Singapore, enabling them to effectively realize their business and ROI (Return on Investment).As a team, we strongly believe in collaborative work and customer appreciating solution
Read more
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