Solutions Delivery Manager

Job Title: Programme Counsellor – EdTech (Onsite)

Location: Dubai, UAE

Industry: Education Technology (EdTech)

Employment Type: Full-time, Onsite

Working Days: 6 days a week

Job Overview

We are seeking a dynamic and result-oriented Programme Counsellor to join our EdTech team in Dubai. The ideal candidate will be responsible for counselling prospective students, understanding their career goals, and guiding them towards suitable professional training programs. This role requires strong sales acumen, excellent communication skills, and experience in B2C education sales within the UAE market.

Key Responsibilities

• Counsel working professionals and students on career-oriented programs and professional certifications
• Conduct telephonic, video, and in-person counselling sessions at the Dubai office
• Understand learner requirements and recommend suitable programs based on career aspirations
• Achieve monthly enrolment and revenue targets through consultative sales
• Follow up on leads generated through digital marketing campaigns, walk-ins, and referrals
• Maintain accurate records of interactions and lead status in CRM systems
• Coordinate with academic, operations, and marketing teams for smooth student onboarding
• Address learner queries related to course content, schedules, fees, and certifications
• Build long-term relationships with students to ensure high conversion and retention rates
• Stay updated on industry trends, competitor offerings, and program updates

Required Skills & Qualifications

• Bachelor’s degree in Business, Marketing, Education, or a related field
• 1–4 years of experience as a Programme Counsellor / Academic Counsellor / Education Sales Executive
• Prior experience in EdTech or training institutes is mandatory
• Strong exposure to UAE/GCC education market will be an added advantage
• Excellent communication skills in English (Arabic is a plus)
• Proven ability to meet and exceed sales targets
• Strong negotiation, persuasion, and relationship-building skills
• Proficiency in CRM tools and MS Office

Preferred Candidate Profile

• Experience in selling professional courses, certification programs, or executive education
• Familiarity with Dubai working professionals and student demographics
• Self-driven, target-focused, and comfortable working in a fast-paced sales environment
• Willingness to work onsite in Dubai

Compensation & Benefits

• Competitive salary with attractive incentive structure
• Performance-based commissions
• Career growth opportunities within a growing EdTech organization
• Supportive and learning-oriented work environment

Required Capabilities:-

Primary Skills: .Net Core, ReactJS, Azure (Azure, Key Vault , Azure Function, Azure service bus, Azure Blob storage, Cosmos, App insights, App services)

• Significant software development experience in front-end, back-end, and cloud automation.
• Agile team experience, following best practices for architecture, design, and testing with high code quality.
• Proficient in .Net/C# programming and React.
• Strong SQL Server skills.
• Familiar with Redis.
• Knowledge of CI/CD pipelines.
• Understanding of Azure Storage accounts and service bus.
• Experience with Azure or other cloud hosting.
• Familiarity with Entity Framework.
• Expertise in .Net API

JOB OVERVIEW – Hybris Senior Consultant

The Hybris Senior Consultant will analyze, design, and develop solutions on the SAP Hybris platform for our Apparel and Hard Good division of companies. He / She has the qualification and business insight typically demonstrates exceptional knowledge of Hybris to deliver quality work that will drive customer satisfaction, excellent communication skills, and work well within a team. Ultimately, a top-notch Senior Consultant should be updated with the latest industry trends, highly motivated, and embrace a collaborative mindset

ROLES AND RESPONSIBILITIES

·       Demonstrates proven extensive abilities and success with the SAP Hybris commerce platform and SAP Product Suite in leading or assisting with technical and architectural development efforts

·       Designing, building, testing and deploying the hybris solution components required for successful hybris solutions, including integration with SAP and non-SAP systems;

·       Identifying and addressing Marketing/eCommerce business team’s needs by :

o  Building and maintaining relationships

o  Communicating value propositions

o  Managing resource requirements, project workflow and overall execution of deliverables.

·       Assess current processes and redesign systems/process to drive improvement and implement changes to catalog management, customer interface design, etc.

·       Coordinate reporting, calendars, launch plans, and customer service SOPs in accordance with best in industry practices

·       Manage all of site content, site merchandising, customer shopping experience, and conversion rate optimization tactics.

·       Implementation of business processes and process improvements for interface maintenance and production support. 

·       Managing and guiding junior consultants.

COMPETENCIES (Knowledge, Skills & Abilities)

·       Broad and in-depth knowledge of technical/analytical models and solutions.

·       Excellent understanding of SAP Hybris solutions and business acumen

·       Expertise in Hybris technical landscape, configuration and integration to third party systems such as List-trak, Crowd twist, Paymetric, Fit Analytics and so on

·       Experience in one or more of the following areas, with demonstrated progression of responsibilities:

·       Application delivery (preferably eCommerce/web/Mobile app/POS/Omni-Channel SystemsSuperior interpersonal communication skills; flexibility; responsiveness.

·       Able to understand and consider the business impact of potential issues and solutions.

·       Strong understanding of and experience with service-based organizational environments.

·       Strong collaborative team-based interactions.

EDUCATION AND EXPERIENCE

• Bachelor’s degree in Engineering, Marketing, Business Administration, or related field.

·       Minimum 5 years’ experience showing progressive responsibilities and scope of work.

• Minimum 3 years of Experience in ecommerce , Apparel or Consumer goods industry
• Experience on SAP C4/HANA (Commerce Cloud) and Integration experience with S4 HANA leveraging DataHub, RFC, JAVA, Spring Framework and Rest APIs.
• Extensive experience managing and sourcing 3rd party service providers, partners, and consultants
• Ability to think critically, thoroughly and analytically when resolving technically complex problems
• Excellent interpersonal, written and verbal communications skills

Key Responsibilities

• Prototype new app and feature ideas and explore new technologies that are at the forefront of mobile technology
• Integrating back-end API's with front-end.
• Maintain android apps, listen to community and fix issues that arise
• Design and implement new features, create UI, debugging
• Optimize applications for maximum speed and scalability.
• Collaborate with other team members

Key Requirements

• Strong expertise in Java
• Experience with releasing, maintaining mobile code
• Strong focus on high-quality mobile UI experiences
• Deep understanding of Android SDK
• Proficient understanding of code versioning

• Designing and building advanced applications for the Android platform
• Collaborating with cross-functional teams to define, design, and ship new features
• Unit-test coding for robustness, including edge cases, usability and general reliability
• Working on bug fixing and improving application performance
• Continuously discovering, evaluating and implementing new technologies to maximize development efficiency

Desired Candidate Profile

• Bachelor's degree in computer science or related technical discipline
• 3-6 years Android app development experience
• Strong hands on experience in developing high performance mobile applications
• Strong knowledge of Java, Kotlin, Android SDK, different versions of Android, and how to deal with different screen sizes
• Familiarity with RESTful APIs to connect Android applications to back-end services
• Strong knowledge of Android UI design principles, patterns and best practices
• Experience with offline storage, threading and performance tuning
• Ability to design applications around natural user interfaces, such as touch
• Familiarity with cloud message APIs and push notifications
• Familiarity with the use of additional sensors, such as gyroscopes and accelerometer
• Experience in BLE and BT
• Good understanding of unit, system and end to end testing and automation of mobile applications / Android applications
• Familiarity with the MVC and MVVM design patterns
• Knowledge of the open-source ecosystem and the libraries available for common tasks
• Experience building, testing and distributing native apps that consume RESTful services
• Proficient understanding of code versioning tools such as GIT
• Strong analytical and problem solving skills
• Excellent oral and written communication skills
• Good logical sense, strong technical skills and the ability to learn new technologies quickly    

• Owning Fintech Fraud Risk products across account opening and account and activity monitoring
• Defining OKRs for success such as % approvals, bp in losses, good customer friction, precision/ recall etc.
• Thinking out of the box and identifying opportunities where we can build world class Fraud Risk solutions either in-house or via partnerships
• Working with Engineering to create risk capabilities, analytics and decisioning logic to identify, analyze and prevent suspicious activities, including but not limited to: Identity Fraud, Account Takeover/ Abuse Fraud, Transactions Risk, Unauthorized Chargeback Risk etc.
• Driving Proof of Concepts and Demos to illustrate the company's capabilities
• Working with Sales, Business Operations and Engineering to meet internal and external stakeholder needs
• Researching emerging issues impacting Fintech players and ideating on solving their digital risks through innovation
• Validating supply partnerships to be used in solutioning, where needed
• Collaborating with external partners and clients and standardizing integration strategy for the company's input/ output and client feedback loops

Desired Candidate Profile

• 5-7 years of experience in Product Management, preferably in Financial Fraud Risk
• Career concentration in Fintechs, Payments or Risk Service Providers
• Experience in developing requirements for Risk score-based rules engines, Classification and Regression models etc.
• Bachelor’s degree or higher, preferably in Maths, Statistics or an area of Technology
• Strong quantitative abilities, distinctive problem-solving and excellent analytics skills
• Strong organizational, communication, presentation and project management skills
• Experience with analytical/ statistical tools like SQL, SAS, Altair Knowledge Studio, R or Python preferable
• Experience in experimentation and A/B testing a plus
• Strong sense of product design and customer empathy    

• Looking for someone Smart, having a great personality, effective communication skills, and new-age Human Experience & Engagement Accelerator skills.
• Some who really loves this role and are excited about making people's life easier at work.
• Some regularly learn and make necessary changes that add value to their responsibility & outcomes.

What you will be doing:

• Opportunity to Spearhead and drive the people's strategy in synergy with business strategy.
• Contributing to Designing the organizational structure and makes required changes to support the required talent demand and engaging in making them effective for smooth operations as per business plan.
• Building employer branding, running community activities & operations thus attracting & retaining great talent and controlling potential risks and attrition.
• Forecasting talent requirements and overseeing hiring.
• Conceptualizing, strategizing & driving Employee Engagement
• Work closely with all functions & business units to address employee issues and resolving them proactively
• Building a great culture and making the Organization a Great Place to Work.
• Leading and leveraging Human Resourcing processes within the business (Performance Management, Salary Planning/Reward Management, Succession Planning, and Talent Management).
• Responsible for Handling Entire HR Operations.
• Lead the leadership development interventions in line with future talent strategy.
• Analyzing compensation policies, government regulations, and prevailing wage/salary rates for developing competitive compensation plans and maintaining an equitable compensation system; implementing rewards & recognition programs
• Develop and implement innovative engagement schemes and Human Resourcing interventions to achieve and sustain the highest engagement score.
• Ensure all back-end HR operational processes are managed well in terms of TAT, accuracy, frequency & compliance leading to seamless service delivery.