- Planning and scheduling Deliverability Assessments (DA) for critical deals
- Review of overall solution approach
- Coordinating with service-line Subject Matter Experts(SME) and facilitating DA
- Review the solution and identify risks based on experience/expertise in specific service-lines
- Articulation of risks and creation of risk reports based on SME connects
- Coordination with key stakeholders on risk mitigation/closure actions
- Creation of RAID(Risk-Assumption-Issue-Dependency) logs for senior leadership reviews
About Client of People First Consultants
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Job Title: Senior Product Delivery Manager
Job Location: Mumbai
About Qrata
We match top talent with highly competitive career opportunities with leading startups in India and globally and address hiring challenges, recruitment brand marketing, with innovative and collaborative strategic consulting.
About the company we are hiring for
It is a global technology firm that offers a SaaS based Delivery Automation Platform. The software helps brands across Food & Beverage, Courier, Express and Parcel, eCommerce & Retail and Transportation (3PLs, 4PLs, etc.) to digitize, optimize and automate deliveries across the supply chain.
It is Growing at an average rate of 120% YoY, it has 200+ enterprise clients in 50+ countries with headquarters in New Jersey, USA and regional offices in Mumbai, Jakarta, Delhi, and Dubai. They are backed with $49.5 million across three rounds of private equity investments by Tiger Global Management, Stead view Capital and Alibaba Group of companies.
They are incredibly excited about the SaaS ecosystem as well and proud to be one of the frontrunners when it comes to building a SaaS platform for the logistics industry. With some of the biggest brands like KFC, Starbucks, McDonald’s, Singapore Post and Decathlon as their clients, their platform has matured tremendously and powers millions of shipments across the globe every day.
Their Culture
Most of their workforce is in Mumbai and there are a bunch of people interested in technology and working at the forefront of innovation in the logistics automation industry. With smaller teams distributed across the globe, the entire team gets together during their annual workcation. The vision of building a global enterprise company and going IPO is what drives us to achieve more, every day!
They endeavour to change the world through continuous innovation and optimization in the space of logistics and supply chain management. Join them as they create the next version of an impactful product which aims to revolutionize business processes and user behaviour through unprecedented forms of disruption
We are currently scouting for Senior Product Delivery Manager
As they experience exponential growth, they are looking for individuals having experience in implementing SaaS solutions for large, global enterprises. The ideal candidate will be an innovative self-starter comfortable working in a start-up environment and adept at managing client expectations. You will be the face of company to C-level executives and senior leaders of our enterprise clients.
You will develop the strategy behind implementations, and bring an obsession for exceeding customer expectations by delivering in accordance with project success metrics. You will also build long-term relationships with the clients, connecting with key business executives and stakeholders. You will liaise between clients, cross-functional internal teams and other system integrators to ensure the timely and successful delivery of our solutions according to customer needs
Responsibilities
- Work with Business Development, Product Management and Engineering team to build highly scalable SaaS products and integration modules
- Connect with clients to determine their technical and functional requirements and recommend appropriate solutions to ensure successful product implementation
- Prepare detailed project plans that blend client requirements well with the company’s visions and co-ordinate across various teams to establish smooth execution during all phases of project
- Adhere to the standards of scope, timeline, and budget throughout the entire execution of project lifecycle and ensure success of the project
- Work closely with development team to explain the requirements and constantly monitor the progress
- Be hands-on, adopt practical approach to software and technology
- Suggest improvements in systems & processes and assist technical team with issues needing technical expertise
- Create technical content such as blogs, technical specification documents and system integration requirements documents
Requirements
- Bachelor’s Degree in Computer Science, Information Technology, or related field
- 8 to 10 years of experience in project and delivery management for Enterprise SaaS companies
- Solid technical background with minimum 2-years of hands-on experience in software development preferably in cloud technologies
- Proven ability to drive large scale global projects with deep understanding of agile SDLC, high collaboration and leadership
- Strong working knowledge of Microsoft Office
- Excellent written and oral communication skills, judgement, and decision- making skills, and the ability to work under continual deadline pressure
- Willingness to travel occasionally within India and internationally
Must Haves:
· Bachelor's Degree in Computer Science, Information Technology, or related field
· Experience in project and delivery management for Enterprise SaaS companies
· Solid technical background with minimum 2-years of hands-on experience in software development preferably in cloud technologies
· Proven ability to drive large scale global projects with deep understanding of agile SDLC, high collaboration and leadership
· Strong working knowledge of Microsoft Office Excellent written and oral communication skills, judgement, and decision- making skills, and the ability to work under continual deadline pressure
Willingness to travel occasionally within India and internationally
Responsible for end to end ownership of project deliverables and regular interactions with the clients to provide project status updates Work on the estimations for a given project Identify the risks and provide a mitigation plan promptly Responsible for generating reports, invoice and billing People responsibilities include ensuring optimal retention of talent and improving the performance of team members through continuous feedback Timely reporting of the projects to the client and management
Responsibilities include:
- Coordination and completion of projects on time within budget and scope.
- Oversee all aspects of projects. Set deadlines, assign responsibilities, and monitor, and summarize the progress of the project.
- Prepare reports for clients and internal stakeholders regarding the status of the project.
- Work on the estimations for a given project.
- Identify the risks and provide a mitigation plan promptly.
- Generation of reports, invoices, and billing.
- People's Management includes ensuring optimal retention of talent and improving the performance of team members through continuous feedback.
Experience and Expertise:
- Overall 7-12 years of experience and at least 4 years of project delivery management experience.
- Should have worked on SaaS products and have experience in handling a team (at least 10-15).
- Sound knowledge of SDLC, and quality process with respect to delivery management.
- Experience in Mobile application development and programming knowledge is a plus.
- Good presentation skills, Excellent verbal and written communication skills, and the ability to interact with customers at all levels
Job Overview:
We are seeking experienced dynamic consulting professionals/ strategic thinkers who have worked in the corporate and social sector. As an Engagement Manager at Dhwani Rural Information Systems, you will be responsible for the successful implementation of large-scale programs and will be tasked with setting up and end-to-end management of program PMU from Dhwani’s side. You will work closely with the program owners to ensure that all stakeholders are aligned, and updates are communicated effectively. You will act as a point of contact between the program owners and the internal tech team at Dhwani and be accountable for ensuring the overall delivery of scope and SLAs. Key
Responsibilities:
• Manage and support the implementation and delivery of large-scale and technology-supported multi-stakeholder programs.
• Maintain strong relationships with key clients and stakeholders to ensure customer satisfaction and retention.
• Ensure project objectives align with the client's business goals and objectives.
• Oversee project budget, resources, and timeline to ensure on-time and on-budget delivery.
• Conduct regular project status reviews, and mitigate project risks and issues.
• Facilitate cross-functional collaboration and communication for seamless project execution.
• Develop and implement performance metrics to measure project outcomes and impact.
• Foster a continuous improvement mindset and culture, promoting best practices and innovation in project delivery.
• Report project progress, status, and results to stakeholders and senior management.
• Identify opportunities for improvement in project delivery processes and methodologies and collaborate with internal teams.
• Represent the organization in industry events and forums to build the brand and establish thought leadership.
• Manage business requirement discussions with program owners and report on projects.
• Ensure overall delivery of scope and SLAs and provide monthly updates to program owners.
• Facilitate monthly meetings with program owners and project managers on updates, highlights, challenges, and future plans.
• Own discussions with program owners on tool integration, new features, best practices for data storage, and quality checks. (For Example, mGrant, Power BI, OneDrive, etc)
Essential Technical Requirements:
• Strong research skills (qualitative and quantitative, impact assessments, report writing, log frame design)
• Experience with BI tools like Power BI
• Experience in project management tools and techniques, including project planning, resource allocation, risk management, and stakeholder communication
• Ability to work with cross-functional teams and manage external partners
Essential Non-Technical Requirements:
• Strong communication and interpersonal skills, with the ability to build and maintain relationships with program owners and team members
• Strong analytical and problem-solving skills
• Ability to think strategically and identify opportunities for process improvements
• Excellent organizational and leadership abilities
• High level of motivation and dedication to delivering high-quality work
• Commitment to continuous learning and professional development
• Ability to communicate complex ideas effectively.
• Strong client engagement skills.
• Humility, willingness to listen and learn.
Education:
• MBA or Master's degree in a relevant field such as Management, Development Studies, Economics, or Computer Science, with a minimum of 8-10 years of relevant experience in program management and technology-based projects in the social sector.
• Preference given to candidates with a degree from a reputable institution such as IRMA, APU, IIFM, XIMB, TISS, IIHMR or fellowship from YIF, Anubhav Lecture Series, India Fellow, Indian School of Public Policy, Gandhi, Teach for India, Genpact Fellowship
• Experience working with IT platforms and software solutions is a plus
Keywords:
• Project Delivery
• Engagement Management
• Customer Relationships
• Stakeholder Management
• Risk Assessment
• Resource Allocation
• Schedule Management
• Budgeting and Financial Tracking
• Process Improvement
• Status Reporting
• Communication and Collaboration
• Problem-Solving
• Cross-functional Team Management
• Time Management
• Strategic Planning
• Vendor Management
• Negotiation Skills
• Customer Satisfaction
• Performance Metrics
• Project Management Methodologies
• Data cleaning
• Report writing
• Impact assessments
• Training and training manual development
• Requirements gathering
• Multiple project management
• Fast-paced work environment
• Logical aptitude
• Ownership-taking attitude
• Action/task oriented
• Strong sense of purpose
• Written and presentation skills
Senior Staff Engineer - Delivery
Experience- 7.5-10 years
Job Location Remote (Anywhere in India)
👋🏼We're Nagarro.
We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale across all devices and digital mediums, and our people exist everywhere in the world (19000+ experts across 33 countries, to be exact). Our work culture is dynamic and non-hierarchical. We're looking for great new colleagues. That's where you come in.
REQUIREMENTS:
- Strong background in project management, consulting, cross-group collaboration skills and technical development background.
- Strong background in Agile and Scrum master.
- Ability to convey a message in a simple and structured manner, customized to the audience and to the mode of communication.
- Fluent verbal and written language skills
- Experience in managing complex and highly technical development projects.
- Experience with technical leadership and end to end development.
- Strong understanding of technology and the ability to deep dive into a technology problem
- The ability to multitask and manage multiple projects simultaneously in a globally distributed delivery setup.
- Strong understanding of agile metrics and processes
RESPONSIBILITIES:
- Ensuring client satisfaction above all else
- Showcasing a consulting mindset by acting as a solution provider rather than an order taker
- Identifying project/service stakeholders at an early stage and working with them to ensure that the deliverables are in sync with the benefits defined in the business case.
- Planning, organizing, and monitoring the project to deliver high quality business solutions.
- Defining the scope of the project/service, managing goals, risks, issues, and resources throughout the project lifecycle.
- Mentoring and managing team members, by giving constant on the job feedback, and by providing guidance
- Ensuring project quality of work meets defined governance, process standards and best practices.
- Reporting the status of all key metrics (eg: risk, scope, schedule, quality, customer satisfaction) from inception through closure
- Assisting the account management team in responding to new project requests
- Identifying opportunities in the current engagement to cross sell or up sell Nagarro’s offerings.
-
Own end-to-end Software project/program delivery, including Project plan, schedule, execution/monitoring working with SW engineers globally.
- Work in close collaboration with Program managers, Project Leads & Architects to achieve tactical project goals & balance strategic Software organization goals.
- Good knowledge of Java preferably Angular.
- Work closely with Software development teams spread globally, playing a leadership role in Software development process across products.
- Identify project risks, control them, and manage regular communication to stakeholders, ensuring thoroughness in dealing with the details.
- Be a change agent. Drive agility in organization & demonstrate sense of urgency.
Continuously reviews program progress, proactively identify risks and collaboratively develops and drives risk mitigation efforts.
- Interacts frequently with all levels of internal management as well as across functions and business units.
- Participates in interactions with customers and regulators concerning product design, systems, and processes.
- Identifies and manages continuous improvement projects that may span multiple sections or departments with the objective of achieving quality, reliability, and cost improvements.
- Develops long term plans for product development proposals.
- Continuous improvement and simplification for efficient delivery.
- Highly experienced in SDLC implementation
- Demonstrated facilitation and negotiation skills in driving closure on product/program-related decisions/issues
- Strong visualization & reporting skills using latest & greatest project management & reporting tools
- Strong presentation skills and having had the exposure to reporting out project status to senior management.
Excellent interpersonal/communication/influencing/negotiation skills required
- Effective communication with customer.
- Managing Work, Projects, and Policies Generate and provides accurate and timely results in the form of reports, presentations, etc.
- Compiles, codes, categorizes, calculates, tabulates, audits, or verifies information or data.
- Completes accounts receivable period-end closing functions and procedures; credit and period-end reporting.
- Upholds the policies and procedures outlined in the credit policy.
- Interacts with sales and catering staff for timely credit decisions on incoming customers.
- Demonstrating and Applying Accounting Knowledge to Credit Management Issues
- Demonstrates knowledge of job-relevant issues, products, systems, and processes.
- Uses computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
- Uses relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.
- Keeps up-to-date technically and applying new knowledge to your jobs.
- Stays knowledgeable of accounts receivable system.
- Leading Credit Management Team
- Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
- Staffs manage and develops all billing and accounts, receivable employees]
- Submits reports in a timely manner, ensuring delivery deadlines.
- Ensures profits and losses are documented accurately.
- Achieves and exceeds goals including performance goals, budget goals, team goals, etc.
- Develops specific goals and plans to prioritize, organize, and accomplish your work.
- Monitors all taxes that apply, ensuring that taxes are current, collected, and/or accrued.
- Ensures property billings are sent error-free and in a timely manner.
- Monitors receivables for timely collections and follows up with appropriate collection correspondence
- Good understanding of marketplace seller panels
- Good understanding of Shopify and backend
- Overall co-ordination of all orders, vendors and supply chain backend
- Work with Operation Manager on regular basis
- Prepare bi-weekly reports
- Customer Analytics
- Constantly cross verify payment gateway settlements
- Handle operational queries, dispatches and on time customer success