Account Manager

at EduSports

Posted by EduSports TAM DB

Job description

Facilitate key business objectives of Renewal, Escalation, Upgrade and Gross Margin improvement through customer relationship management and stakeholder mapping. • Monthly visits and meetings with school leaders to update on program • Develop and negotiate potential business opportunities with existing customers. • Ensure high team satisfaction and minimal attrition. • Accurate Billing to Receivables through clean handover SLAs and timely collection of payments from customers. • Resource management and planning to meet/satisfy customer needs. • Building and implementation of solutions to address customer escalations and attend service delivery escalations. • Counsel/ guide front line operations resources to deliver value through adherence to SLAs including generating reports/feedback. • Hold staff meetings with direct reports to guarantee effective communication. • Handling all severity -1 customer escalations and follow all related issues to closure. All Severity -2 customer escalations to be resolved with managerial intervention (as required) • Meet the expectations of the schools and staying true to the ES Mantras Timely deliverables • Planning and executing the Health and Skill related assessments across the region. This includes collecting the data and verifying the data to getting the reports delivered/ distributed on time. • Conduct reflection meetings with the PE staff wherever required. • Ensuring the deliverables and reports committed in the ODS/ Agreement are delivered. • Knowledge and use of appropriate tools to monitor the program. • Planning for and execution of events to improve customer renewals Sales • Build robust network of schools/market for EduSports services. • Generate Referrals from partner schools. • Identify, build and execute regional marketing plan for new markets/segments and strengthen existing markets/segment. • On board schools/customers in line with company’s protocols and standards in terms of deliverables, payment terms and pricing. • Build sustainable & executable solutions for the customers based on their requirements, parameters and constraints. • Align internal team to ensure that deliverables are executed as per service level agreement with the customer.