Account Manager

The L1 Application Support team is the first line of defense for all production-related customer issues. You will handle customer queries, follow Standard Operating Procedures (SOPs) to resolve incidents, perform preliminary checks, and escalate issues to the Integration Engineering or Development teams when required. This role ensures smooth platform operations, fast response times, and a great customer experience.

Job description: https://drive.google.com/file/d/1MvBp9I_xsheIhmKUwgH8iNPaTydLGwZ1/view?usp=drive_link

Application form: https://docs.google.com/forms/d/e/1FAIpQLSf8CM2g22WLPD9QWxK8o2cdAr_y6PhWzIb-Z0k5sQ59ufdsGQ/viewform?usp=dialog

Responsibilities

1. Incident Handling & Production Support
2. Escalation & Coordination
3. Monitoring & Alerts
4. Documentation & SOP Adherence
5. Customer Interaction

Requirements and Qualifications:

1. Minimum 1 year of experience as App support or product support
2. Basic understanding of APIs, JSON, request/response flow.
3. Ability to read logs and use monitoring tools.
4. Strong communication and customer-handling skills.

Location: Bangalore, Karnataka

ROLES AND RESPONSIBILITIES:

Standardization and Governance:

• Establishing and maintaining project management standards, processes, and methodologies.
• Ensuring consistent application of project management policies and procedures.
• Implementing and managing project governance processes.

Resource Management:

• Facilitating the sharing of resources, tools, and methodologies across projects.
• Planning and allocating resources effectively.
• Managing resource capacity and forecasting future needs.

Communication and Reporting:

• Ensuring effective communication and information flow among project teams and stakeholders.
• Monitoring project progress and reporting on performance.
• Communicating strategic work progress, including risks and benefits.

Project Portfolio Management:

• Supporting strategic decision-making by aligning projects with organizational goals.
• Selecting and prioritizing projects based on business objectives.
• Managing project portfolios and ensuring efficient resource allocation across projects.

Process Improvement:

• Identifying and implementing industry best practices into workflows.
• Improving project management processes and methodologies.
• Optimizing project delivery and resource utilization.

Training and Support:

• Providing training and support to project managers and team members.
• Offering project management tools, best practices, and reporting templates.

Other Responsibilities:

• Managing documentation of project history for future reference.
• Coaching project teams on implementing project management steps.
• Analysing financial data and managing project costs.
• Interfacing with functional units (Domain, Delivery, Support, Devops, HR etc).
• Advising and supporting senior management.

IDEAL CANDIDATE:

• 3+ years of proven experience in Project Management roles with strong exposure to PMO processes, standards, and governance frameworks.
• Demonstrated ability to manage project status tracking, risk assessments, budgeting, variance analysis, and defect tracking across multiple projects.
• Proficient in Project Planning and Scheduling using tools like MS Project and Advanced Excel (e.g., Gantt charts, pivot tables, macros).
• Experienced in developing project dashboards, reports, and executive summaries for senior management and stakeholders.
• Active participant in Agile environments, attending and contributing to Scrum calls, sprint planning, and retrospectives.
• Holds a Bachelor’s degree in a relevant field (e.g., Engineering, Business, IT, etc.).
• Preferably familiar with Jira, Azure DevOps, and Power BI for tracking and visualization of project data.
• Exposure to working in product-based companies or fast-paced, innovation-driven environments is a strong advantage.

What You'll Do

• Build and maintain web & backend systems using Python & Node.js
• Create custom workflows and automations
• Do code reviews, fix bugs, manage databases
• Work with teams to understand and deliver solutions
• Write clean, well-documented code
• Mentor junior developers

What We Need

• 2–6 years of software development experience
• Strong in Python, Node.js & REST APIs
• Experience with workflow/automation tools
• Self-driven, good communicator, team player

Perks of This Role

• Lead your own projects
• Mentor junior devs
• Direct access to stakeholders & leadership

Job description:

Job Title: WordPress Developer

Experience : 1 - 2 years

Location : Madurai (On-site)

We are seeking a skilled WordPress Developer to design, develop, and maintain our WordPress websites. The ideal candidate should have experience in creating custom themes, plugins, and optimizing website performance. You should be proficient in PHP, HTML, CSS, JavaScript, and have a strong understanding of SEO and security best practices

Key Responsibilities:

• Develop and maintain WordPress websites, themes, and plugins.
• Ensure website functionality, performance, and responsiveness across devices.
• Optimize website performance, speed, and SEO compatibility.
• Troubleshoot and resolve website issues, bugs, and conflicts.
• Implement API integrations and third-party services.
• Integrate third-party APIs (e.g., Razorpay, SMS, Google Maps)
• Collaborate with designers, marketers, and other developers to create high-quality web solutions.
• Create dynamic pages with Elementor, WP Bakery
• Manage website deployment, hosting, and security updates

Requirements:

• 1 yrs+ experience as a WordPress Developer.
• Strong knowledge of HTML, CSS, JavaScript, and PHP.
• Experience in theme customization and plugin integration.
• Familiar with page builders like (Elementor or WP Bakery)
• Knowledge of website optimization (speed, SEO, mobile responsiveness).
• Familiarity with website hosting, domains, and SSL setup.
• Excellent problem-solving and debugging skills.

Preferred Qualifications:

• Basic understanding of cPanel, hosting, and domain management.
• Experience with Elementor
• Eye for design and attention to detail.

Salary & Benefits

• Competitive salary based on experience.
• Opportunity to work on diverse web projects.
• Creative and growth-oriented work environment.

Essential Responsibilities:

• Demonstrate an understanding of the Agile software development life cycle and distinguish the core inputs and outputs in each cycle.
• Work closely with your peers and keep engaging in a fast pace technical design and development team
• Execute in a fast pace delivery mode and focus on delivering tasks to meet monthly and quarterly digital product release goals
• Lead impact assessment and decisions related to technology choices, design / architectural considerations and implementation strategy
• Maintain code quality through best practices, unit testing and code quality automation
• Demonstrate the ability to make informed technology choices after due diligence and impact assessment
• Help in designing interfaces and information exchange between modules
• Articulate the need for scalability and understand the importance of improving quality through testing.
• Be an expert in writing code that meets standards and delivers the desired functionality using the technology selected for the project
• Drive design reviews, define interfaces between code modules, and apply existing technology to designs
• Be an expert in assessing application performance and optimizing/improving it through design and best coding practices

Qualifications/Requirements:

• Minimum Bachelor's Degree in Computer Science, Computer Engineering or in "STEM" Majors (Science, Technology, Engineering, and Math)
• 6+ years of experience in Full Stack Software Development within the enterprise or software services domain

Desired Skills:

• Expertise in full stack software development and awareness of 12 Factor software patterns
• Experience and knowledge of patterns and anti-patterns of microservices-based architecture design
• Experience developing and deploying applications on cloud (Azure, AWS, or GCP), on-premise, and hybrid-based architectures
• Mid-Level to Expert within one or more of the following UI development JavaScript: Client-Side HTML5 jQuery, jQuery UI, Knockout.js,
• Polymer, AngularJS, ReactJS, Bootstrap
• Mid-Level to Expert within one or more of the back-end development languages: .NET, Java, Python, or Scala
• Very solid API skills (e.g. Express.js/Node.js, GraphQL/Relay, Flask, Jersey, Java Spring REST or WebApi2)
• Skilled in use of Java, Kafka, and Spark streaming technologies
• Experience with containerization technologies such as Rancher, Kubernetes, Docker and Helm
• Hands-on experience in data storage environments of many types (RDMS, NoSQL, HDFS, etc.)
• Knowledge of GitLab, Jenkins and Artifactory
• Solid foundation in data structures, algorithms, and OO Design with rock-solid programming skills
• Security: Identity Management and Access, application security and static code analysis
• Proven success working in and promoting a rapidly changing, collaborative, and iterative product development environment
• Strong interpersonal skills, analytical skills, combined with intellectual curiosity, and a desire and ability to "get things done" are essential
• Agile Scrum development experience
• Added advantage to those having experience in multi-tenant SaaS Platform and Developers' Portal development

• Prospecting for potential new clients and turn this into increased business.
• Meet potential clients by growing, maintaining, and leveraging your network.
• Identify potential clients, and the decision makers within the client organization.
• Research and build relationship with new clients.
• Set up meetings between client decision makers and company's decision makers and company's practice leaders/ Principals.
• Plan approaches and pitches.
• Work with team to develop proposals that speaks to the client's needs, concerns, and objectives.
• Participate in pricing the solution/services.
• Handle objection by clarifying, emphasizing agreement and working through differences to a positive conclusion.
• Use a variety of styles to persuade or negotiate appropriately.
• Present new products and services and enhance existing relationship.
• Work with technical staff and other internal colleagues to meet customer needs.
• Arrange and participate in internal and external client debriefs.

At Karza technologies, we take pride in building one of the most comprehensive digital onboarding & due-diligence platforms by profiling millions of entities and trillions of associations amongst them using data collated from more than 700 publicly available government sources. Primarily in the B2B Fintech Enterprise space, we are headquartered in Mumbai in Lower Parel with 100+ strong workforce. We are truly furthering the cause of Digital India by providing the entire BFSI ecosystem with tech products and services that aid onboarding customers, automating processes and mitigating risks seamlessly, in real-time and at fraction of the current cost.

A few recognitions:

• Recognized as Top25 startups in India to work with 2019 by LinkedIn
• Winner of HDFC Bank's Digital Innovation Summit 2020
• Super Winners (Won every category) at Tecnoviti 2020 by Banking Frontiers
• Winner of Amazon AI Award 2019 for Fintech
• Winner of FinTech Spot Pitches at Fintegrate Zone 2018 held at BSE
• Winner of FinShare 2018 challenge held by ShareKhan
• Only startup in Yes Bank Global Fintech Accelerator to win the account during the Cohort
• 2nd place Citi India FinTech Challenge 2018 by Citibank
• Top 3 in Viacom18's Startup Engagement Programme VStEP

What your average day would look like:

• Deploy and maintain mission-critical information extraction, analysis, and management systems
• Manage low cost, scalable streaming data pipelines
• Provide direct and responsive support for urgent production issues
• Contribute ideas towards secure and reliable Cloud architecture
• Use open source technologies and tools to accomplish specific use cases encountered within the project
• Use coding languages or scripting methodologies to solve automation problems
• Collaborate with others on the project to brainstorm about the best way to tackle a complex infrastructure, security, or deployment problem
• Identify processes and practices to streamline development & deployment to minimize downtime and maximize turnaround time

What you need to work with us:

• Proficiency in at least one of the general-purpose programming languages like Python, Java, etc.
• Experience in managing the IAAS and PAAS components on popular public Cloud Service Providers like AWS, Azure, GCP etc.
• Proficiency in Unix Operating systems and comfortable with Networking concepts
• Experience with developing/deploying a scalable system
• Experience with the Distributed Database & Message Queues (like Cassandra, ElasticSearch, MongoDB, Kafka, etc.)
• Experience in managing Hadoop clusters
• Understanding of containers and have managed them in production using container orchestration services.
• Solid understanding of data structures and algorithms.
• Applied exposure to continuous delivery pipelines (CI/CD).
• Keen interest and proven track record in automation and cost optimization.

Experience:

• 1-4 years of relevant experience
• BE in Computer Science / Information Technology