Account Manager

• Subject Matter Expert on implementing APEX code and workflow code end-to-end in Salesforce, identifying dependencies in support of delivery, release, and change management.
• Expert in Salesforce data structures, object structures and partners of extending these things to provide highly customised data storage.
• Partner with all cross-functional teams to determine Salesforce CRM needs.
• Develop customised solutions within the Salesforce platform, including design, implementation, quality control, end-to-end testing plans in multiple environments (dev/test/stage/prod), troubleshooting and bug fixing.
• Own stability of the applications to Engineering standards including, incident management, monitoring, alerting and incident resolution for all aspects of the application.
• Create timelines, set expectations with RevOps and other cross-functional stakeholders.
• Collaborate with Engineering to ensure changes to event implementations and integrations are gracefully handled in the application.
• Maintain the security and data integrity of the application software.
• Research, Diagnose, and Monitor performance bottlenecks.
• Write documentation and provide technical training for cross-functional teams.
• Enjoy working with remote teams and people that have strong opinions
• Excellent verbal and written communication skills
• Excellent leadership and collaboration skills and the ability to lead large projects autonomously.
• Exhibits a high level of initiative and integrity and is empathetic to the needs of individuals across the organisation
• Enjoy working with a diverse group of people who have strong opinions.
• Comfortable not knowing answers, but resourceful and able to resolve issues.
• Strong problem solving and critical thinking skills.
• Strong project management, presentation and public speaking skills.
• Self-starter who’s comfortable with ambiguity, asking questions, and adept at shifting priorities
• Strong customer service skills with proven service mentality
• Strong in documenting business processes and communicating system requirements

Desired Traits, Qualifications, Education and Experience Equivalency

• Be able to make decisions, meet targets and work under pressure.
• Ability to set up, facilitate, and lead service and process improvement sessions with a range of business stakeholders.
• Ability to present to groups of mixed technical understanding.
• Adept at creating visuals to tell a story.
• Ability to build strong trust based relationships.
• Adept at shifting priorities while maintaining a high degree of organisation and control.
• Ability to manage multiple tasks and projects simultaneously.
• Ability to recommend actionable insights from projects and lead projects autonomously.
• Ability to travel to remote sites. (less than 25%).
• Demonstrated ability to work with geographically dispersed teams.
• Ability to learn and understand new ways of doing things.
• Ability to drive standards and best practices for a team or organisation.
• Ability to exercise good judgment within broadly defined practices and policies.
• Ability to lead a team towards high quality decisions when they have differing perspectives and ideas.
• Ability to provide business context for engineers as well as highlight technical challenges for non-engineers.
• Excellent decision-making skills and the ability to work in a collaborative environment, a team player.

Traits of a successful partnership:

• You have a passionate commitment to people and deep empathy for how supporting individuals leads to a stronger company culture.
• You’re Collaborative – It is expected that you will partner with various departments to ensure organisational needs are met and to develop strategic programs.
• You will serve as an Advocate – In the role, you will solicit and listen to concerns, and take an active role in resolving problems.

Preferred Experience/ Minimum Qualifications

• Graduate in Computer Science or a related field, or Professional Qualification/Salesforce Certification
• 4+ years of Salesforce developer experience
• 4 years experience in application development and/or software engineering.
• 2 years of proven continuous improvement analytical experience from a similar role, including project management and business analysis with an excellent understanding of continuous improvement concepts.
• Advanced knowledge of Salesforce CRM platform
• Proficiency with Salesforce Lightning Design System and Salesforce development lifecycle
• Demonstrated proficiency in SQL, Apex, LWC, Java and VisualForce
• Experience with Salesforce Sales, Service and Marketing clouds
• Experience developing customer-facing interfaces, including reports and dashboards, in Salesforce or other systems.
• Strong systems knowledge with the ability to effectively utilise DevOps tools such as Metadata API, GIT, Visual Studio Code, Jenkins, Jira, Confluence, etc.
• Strong understanding of Product development lifecycles.
• Experience with leading and coordinating cross-functional initiatives, conducting interviews and performing analyses to create business cases for projects.
• Experience performing live training sessions for internal and external stakeholders during system and process implementation.
• Must have strong communication skills and possess the ability to interact effectively with co-workers.
• Must have strong leadership skills.
• Additional Salesforce Certifications e.g. Certified Salesforce Administrator, Certified Salesforce Platform App Builder, Platform Developer II, JavaScript Developer I are highly desirable.
• Salesforce DevOps experience is highly desirable.
• Salesforce Developer Certifications will be given preference.

Our client is one of the big 4 global management consultancy companies that focuses on achieving outcomes par excellence, by working alongside its clients, who are ambitious change makers across industries, as one team and thus redefining the industries.

They serve across industries such as financial services, aviation, energy and natural resources, aerospace and defense, automotive, technology, retail, health care, etc. They provide consultancy services in various categories including but not limited to, cost transformation, business strategy, customer experience, manufacturing, supply chain, mergers & acquisitions, leadership and talent etc.

• Ensuring optimal matching of people needs, firm needs and client requirements
• Executing a fair and transparent staffing process
• Ensuring balanced teams across various projects/ cases
• Developing one-on-one relationships with individuals within your class
• Regularly meeting with each to discuss their career development, goals, objectives and interests
• Providing guidance and mentoring on career management
• Regularly meeting with each to discuss their career development, goals, objectives, and interests
• Proactively connecting with individuals (and Professional Development Advisors if required), Class Captains (CC) and Class Program Managers (CPM) for periodic check-ins
• Hosting quarterly Staffing Open houses to discuss top-of-mind questions for classes
• Charting out annual engagement plan with classes to cover topics such as transfers, staffing in new roles (e.g. post level change or promotion), long duration staffings etc.
• Seeking support from CCs and CPMs in actively managing class staffing expectations and boosting class morale
• Actively managing expectations, as well as collaborating with them in finding creative ways to work around the challenges, and boosting the class karma/morale
• Working with peers across the global/ regional system to ensure India clients are served well, and supporting global/ regional cases requiring India team members
• Partnering with HR on performance management, employee relations, and other issues related to employment law and policy matters
• Engaging with case team leadership to understand staffing needs, including nature of assignments, staffing requirements, and overseeing staffing of teams to projects based on understanding of client, office and individual needs
• Managing the required trade-offs between business need and professional development needs of the consultants
• Managing and/or attending all Staffing related calls and meetings
• Working with Staffing Manager to ensure decisions best optimize tradeoffs between client service, utilization, and retention
• Continuously improving local staffing processes and supporting global staffing initiatives as required
• Being the single point of contact for approving all the vacation requests that come to staffing, by following a set of filters/criteria/conflicts we need to check for
• Managing staffing processes and databases to a high level of accuracy, including updating the overall allocation database, creating availability summary emails, updating the availability sheet, and owning a variety of weekly/monthly staffing reports
• Supporting the Performance and Career Development processes for the Consulting staff - by providing the Professional Development team with reports that allow them to generate reviews, upward feedback and run the promotion diligence process
• Collaborating with training team to plan the training schedule for your class
• Responding to ad hoc staffing information requests (as required)
• Periodically re-visiting the staffing process and recommending improvements to efficiency and effectiveness
• Continuously advancing local staffing processes
• Supporting regional and global staffing initiatives as required
• Leading/ supporting projects as required e.g. working with Finance to enhance visibility of cost/ revenue ratio for active cases
• Participating in and creating impact with other office/ people-related initiatives
• Being an active member of relevant governance councils e.g. People Council, PD Committee, Promotions Committee
• Demonstrating best practices in following staffing policies and processes

Our client is among the rare success stories of Indian tech companies that are publicly listed. They are a pioneer in the adtech space and have built up market leadership at the global level serving fast growing digital native companies with the ability to do better audience targeting and get more ROI on their ad spends.

As a Data Operations (CPS), you will be responsible for overall coordination so as to manage end to end ad campaign delivery. You will also be responsible for interaction with all publishers that the company works with and managing ongoing relationships with them.

• Being responsible for the CPS affiliate channel, disbursement of offers, quality of delivery, margin management, and channel expansion
• Maximization of campaign deliveries in terms of ROI as well as absolute volume while maintaining the required margin targets
• Identifying new affiliates
• Growing business from existing affiliates
• Being responsible for the overall health of all campaigns, managing sales team/client expectations, coordination with the technical operations teams for required integrations between advertisers/clients and meeting margin targets