Operations Executive

About HighLevel: 

HighLevel is a cloud-based, all-in-one white-label marketing and sales platform that empowers marketing agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. With a focus on streamlining marketing efforts and providing comprehensive solutions, HighLevel helps businesses of all sizes achieve their marketing goals. We currently have 1000+ employees across 15 countries, working remotely as well as in our headquarters, which is located in Dallas, Texas. Our goal as an employer is to maintain a strong company culture, foster creativity and collaboration, and encourage a healthy work-life balance for our employees wherever they call home.

Our Website - https://www.gohighlevel.com/

YouTube Channel-https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g

Blog Post - https://blog.gohighlevel.com/general-atlantic-joins-highlevel/

Our Customers:

HighLevel serves a diverse customer base, including over 60K agencies & entrepreneurs and 450K million businesses globally. Our customers range from small and medium-sized businesses to enterprises, spanning various industries and sectors.

Scale at HighLevel:

We work at scale; our infrastructure handles around 3 Billion+ API hits & 2 Billion+ message events monthly and over 25M views of customer pages daily. We also handle over 80 Terabytes of data across 5 Databases.

About the Role:

The Manager of Customer Success is responsible for leading and inspiring the Customer Success team. The Manager of Customer Success is the key champion for ensuring HighLevel customers’ end-to-end lifecycle experience is exceptional. The goal is to maximize customer lifetime value through retention and own the “voice of customer” as part of HighLevel’s overall customers for life vision. The manager of Customer Success will be focused on ensuring the highest levels of customer success and end-user adoption as measured by retention, renewals and CLTV, and advocacy of HighLevel’s product and services. The Manager of Customer Success is a central role raising the voice of customer to a roar within HighLevel utilizing internal “HealDesk"; processes and communications 

Requirements:

• Associate / Bachelor's degree or equivalent experience
• 4+ Years in management
• SaaS software experience
• Several years running technical customer-facing teams.
• Experience in managing a team of over 20+
• Project management skills
• People manager at heart, you love mentoring, leading and contributing to the professional development of those around you
• Strong collaboration, time-management, influencing and prioritization skills are critical to the success of this role
• The ability to build and maintain relationships internally with team and with customers
• Excellent listening, presentation and communication skills at all levels
• The ability to partner with customers and team members in developing their strategic direction
• The candidate is technically savvy and has an interest in leveraging data, analytics and automation to drive demonstrable customer and team success
• Strong customer facing communication skills
• Demonstrated data driven approach to problem solving
• Must be a go-getter and not afraid to ask questions
• Must have basic computer and excel skills
• Fluent in English.
• Demonstrated verbal and written communication skills.

Responsibilities:

• Influence others, lead, coach and empower, through motivation and encouragement, to accomplish team goals and foster a positive team culture.
• Accomplishes customer success human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.
• Help to develop a proactive approach to customer success by defining customer churn risk criteria
• Develop and lead proactive out-reach programs that drive greater adoption of new features and optimization of current customer implementations
• Facilitate industry-leading “voice of the customer” processes including feedback channels and continuous improvement methods to enhance customer experience.
• Drive business improvements based on customer feedback
• Use quantitative and qualitative analysis to drive operational excellence in the areas of customer engagement
• Devise a customer contact methodology to monitor and improve renewal/retention rates
• Interpret data that translates into action to improve the team.
• Can include managing or engagement with enterprise accounts
• Ensure execution of customer journey touchpoints, including onboarding, business reviews, retention, upsells and other opportunities
• Coach team on customer success best practices and training
• Provide continuous knowledge growth opportunities for Highlevel features and products
• Collaborate with cross-functional teams to ensure visibility and alignment
• Work with Product to prioritize customer features and requests
• Managing customer complaints, CSAT results and relationships to assure customers satisfaction.
• Facilitate proper delegation to team members in the proper roles.
• Building SOPs, Playbooks and KPIs for Team and Department and report on KPI achievement
• Build out a road map for successful implementations and ongoing support of this process and product engagement for team
• Serve as an escalation point for critical recruiting issue resolution
• Serve as an escalation point for at risk customers to promote product and resources that will help them be successful
• Collaborate with product team by providing status updates and customer feedback
• Leverage analytics to review automations and internal processes are successful and continue adapting strategies for your Customer success team to use with customers
• Continued optimization of current process and future ideals

Responsibilities:

1. Creating content for ongoing campaigns such as writing copy for email marketing campaigns & WebStories, writing answers on Quora, copywriting for creatives etc.
2. Coordinate with the internal and external team for content creation and ensuring that the writing is consistent and in line with the overall campaign and brand requirements
3. QA for all the content deliverables shared by the freelancers/content agencies 
4. Perform keyword research based on the campaign requirements to make sure the writing is search engine friendly
5. Perform content strategy to come up with new ideas for content creation for the website 
6. Plan weekly deliverables along with the Organic Growth team and manage the requirements, blockers (if any) to ensure smooth flow and timely completion of work
7. Analyse competitor’s presence on different platforms and come up with suggestions to help the Growth team scale with the help of personalized content

Desired Skills and Experience:

1. 4-5 years of experience in copywriting (Finance Industry)
2. Creative thinking and an ability to come up with ideas that address the campaign needs
3. Very strong written and verbal communication skills
4. Problem-solving mindset & self-starter attitude
5. Ownership of the creative process
6. Competitor research
7. Stakeholder and project management

Qualifications:

• Minimum Qualification: Graduate

We are looking for a top-notch, ambitious and driven Unity Developer who is confident of creating world class mobile games which are played by millions of players. If you're hard-working, enthusiastic, dedicated, have fire in the belly to accept challenges, then BlackLight Games is the place for you.

Position : Unity Developer (Mobile Games)

Location : Noida (Work from Office)

Educational Qualification : B.Tech/ MCA / M.Tech / M.Sc or relevant professional experience; preferably in Computer Science.

What You Bring to the team :

- Minimum 2 years of working experience in game development

- Expert knowledge of Unity, including experience with scripting, textures

- Animation, GUI styles, user session management, physics and particle systems

- Experience of shipping out games on Android/ iOS and rolling out updates to them

- Ability to plan and estimate timelines of new features/ releases.

- Hands-on experience in optimizing games for speed, performance, and experience;

- Profiling of the game to identify cause of performance issues.

- Understanding of multithreading, async and thread safe code

- Awesome troubleshooting skills

- Strong knowledge of architectural patterns, data structure and algorithms

- Familiarity with level design and planning

- Ability to communicate effectively with both technical and non-technical parties

Extra Gems for :

Java, Java8, Springboot, Microservices, core java, j2ee, JAVA, Springboot

backend, core java, java8, micro services

Senior Database (PL/SQL)

Work Experience: 8+ Years

Number of Vacancies: 2

Location:

CTC: As per industry standards

Job Position: Oracle PLSQL Developer.

Required: Oracle Certified Database Developer

Key Skills:

• Must have basic knowledge in SQL Queries, Joins, DDL, DML, TCL, Types, Object, Collection Developer. Basic Oracle PLSQL programming experience (Procedures, packages, functions, exceptions.
• Develop, implement, and optimize stored procedures and functions using PLSQL
• Writing basic Queries, Package, Procedures, Functions, Triggers, Ref Cursors, Using Oracle 11g to 19c features, including triggers, stored procedures, queries, SQL Code, and design (stored procedures, functions, packages, tables, views, triggers, indexes, constraints, collections, bulk collects, etc..).
• Must have basic knowledge in PL/SQL Developer tool.
• Basic knowledge of MySql & Mongo DBA
• Strong communication skills
• Good interpersonal and teamwork skills
• PL/SQL, stored, procedure, functions, trigger
• Bulk Collection
• Utl_file
• Materilized View
• Performance handling
• Usage of Hint in Queries
• JSON (json object, json table, json queries)
• BLOB CLOB concept
• External table
• Dynamic SQL

• Design and Build sophisticated and highly scalable apps using flutter.
• Build custom packages in Flutter using the functionalities and APIs already available in native Android and IOS.
• Translate and Build the designs and Wireframes into high quality responsive UI code.
• Write efficient queries for core Data.
• Explore feasible architectures for implementing new features.
• Resolve any problems existing in the system and suggest and add new features in the complete system.
• Suggest space and time efficient Data Structures.
• Follow the best practices while developing the app and also keeping everything structured and well documented.
• Document the project and code efficiently.
• Manage the code and project on Git in order to keep in sync with other team members and managers.
• Interact with the Product Manager to help understand end-user feedback.
• Ensure security guidelines are always followed while developing the app.
• Suggest new features and/or enhancements.
• Maintain software through product lifecycle including design, development, verification and bug fixes.
• Resolve all the bugs in a timely manner.
• Execute app verification protocol.
• Follow company policies and quality procedures to ensure quality product deliverables.
• If you have experience with Bluetooth Low Energy (BLE) based devices and related applications please highlight the same in your resume

Working closely with the Product group and other teams, the Data Engineer is responsible for the development, deployment and maintenance of our data infrastructure and applications. With a focus on quality, error-free data delivery, the Data Engineer works to ensure our data is appropriately available and fully supporting various constituencies across our organization. This is a multifaceted opportunity to work with a small, talented team on impactful projects that are essential to ACUE’s higher education success. As an early member of our tech group, you’ll have the unique opportunity to build critical systems and features while helping shape the direction of the team and the product.