Operations Executive

AdPushup is an award-winning ad revenue optimization platform and a Google Certified Publishing Partner (GCPP). We help web publishers grow their revenue using cutting-edge technology, premium demand partnerships, and proven ad ops expertise. Our team which consists of varied personalities plays a key role in the growth of the company.

We have achieved 100% year-on-year growth in the past couple of years and the credit goes to this mix of engineers, marketers, product evangelists, and customer success specialists. In 2021, AdPushup received the Great Places to Work accreditation, which focuses on not just how employees handle work but also on the culture that motivates them to work for a common goal. You can also read our Glassdoor reviews to hear directly from our employees.

As an Account Management Team Lead, you will report directly to the Associate Director and will focus on managing a team of Account Managers, helping them achieve their goals for upscaling the assigned accounts, retention of existing accounts, daily AM health checks, and maintaining a healthy relationship with our publisher POCs. You will also manage a limited number of Strategic Accounts with full ownership of the revenue generation activities. Additionally, you will be managing strategic projects to help improve AM team processes, identify bottlenecks and work towards the overall progress and achievement of the company goals.

Your Day-to-Day Tasks Include:

• Managing a team of experienced Account Managers as direct reports
• Help the team achieve upscaling targets by tracking and closing on open opportunities. Create processes and strategies to help AMs upsell our current products and scale on the existing inventory (QBRs, YBRs, Product updates, etc)
• Achieve retention targets by helping the team maintain a healthy churn rate to ensure a stable and long-term association with the customers
• Identify accounts that need elevated attention and strategize to improve account health
• Have regular 1:1 with team members to chart out growth paths and career progression
• Help in OKR/Incentive planning and conduct appraisal meetings for the team
• Help develop a healthy transparent and friendly environment for all members
• Check CRM to ensure account hygiene is maintained
• Step in wherever required to ensure our customers feel valued and appreciated
• Maintain a healthy Onboarding Success Rate for all new customers by helping the team perform a seamless onboarding experience
• Hire and train new team members
• And much more!!!

You Should Have:

• Strong communication skills
• Ability to get things done and solve any problems which may arise
• The technical bent of mind – the ability to learn new tools on the go and open to constant learning.
• The ability to work in a dynamic environment
• Team management experience with at least 2 years as a TL with direct reportees with AdTech experience
• Excellent attention to detail, strong communication skills, both written and verbal
• Great analytical skills with the ability to make sense of big data
• Hands-on experience on Google Sheets, MS Office Suite

Why Should You Work for AdPushup?

• A culture of valuing our employees and promoting an autonomous, transparent, and ethical work environment.
• Talented and supportive peers who value your contributions.
• Challenging opportunities: Learning happens outside the comfort zone and that’s where our team likes to be - always pushing the boundaries and growing both personally and professionally.
• Flexibility to work from home for a few days in a week: We believe in tangible work done & actual performance, instead of measuring conventional benchmarks such as work hours, clock-in/clock-out, etc.
• Transparency: open, honest, and direct communication with co-workers and business associates.

Job description

About Kofluence:

Kofluence is a start-up positioned as “Adwords for Social Media Influencer Marketing''. Led by Online gaming leaders/ IIM Alumni, Kofluence has developed a technology platform where brands can reach out to their audience through micro-influencers. At Kofluence, you get an opportunity to create stuff from scratch. So, if you see yourself as curious, ambitious, innovative and perennially hungry for growth, this is the place to be!

Overview:

We are looking for the position of Account Manager. Selected person will take end to end ownership of accounts to ensure brands collaborate with Kofluence consistently delivering value and exceeding expectations.

As a BD - Account Manager,

You Get:

•   Amazing colleagues to work with
•   A great office with a cool culture
•   Work-from-Home option
•   The freedom to do things and take decisions with logical reasoning

Your Responsibilities:

• Complete ownership of new business development process from strategy to execution
  • Own and deliver quarterly/annual order booking target
  •   Create and execute brand communication campaigns, build & strengthen the brand's equity over a period of time and drive adoption rates for the brand
  •   Create and leverage synergies across partners in overall ecosystem to maximize and sustain revenues
  •   Own and lead end to end Sales process from lead generation, lead qualification, Proposal submission, Contract Negotiation and Closure

• Cultivating solid relationships with clients through the provision of exceptional service.
• Should be open to travel and explain the products of clients to relevant stakeholders
• Creating a positive onboarding experience for new clients.
• Regularly interacting with clients and their audience through telephone calls, email communications, or face-to-face meetings.
• Identifying ways to overcome clients' challenges
• Maintaining an accurate record of all existing and potential clients.
• Responding to client inquiries in a timely and professional manner.
• Training and providing overall guidance to other fellow members.
• Organizing training seminars to enable clients to engage with the stakeholders
• Should be proficient in using excel.
• Should have 1-3 years of experience
• Mediator between the clients and different departments in the organization.

What you need to have:

Job brief:

A website catalogue specialist contributes to the growth of the online business for our clients. The individual is responsible for ensuring the high quality and timely update on websites for each of our client’s brands. 

Job description:

• Manage website operations for eCommerce including update product catalog through Shopify
• Responsible for individual and bulk listing with high quality Product Specifications across the Website
• Write engaging and descriptive product descriptions to improve customer experience
• Ensure that the catalog contains accurate, comprehensive and high-quality product information
• Create appropriate website content aligned with the Client’s strategy.
• Do the quality check for the catalog images as per Image guidelines, to review product catalogs based on category guidelines and ensure that delivered data is 100% accurate and complete with a positive impact on customer experience.
• Collaborate with multiple stakeholders like Design Team, Marketing Team and other internal and external stakeholders on their requirements to deliver better results.
• Keep up-to-date with industry best practices and monitor competitor websites.

Job Requirement: 

• Graduate degree in computer science, or related qualification.
• 1+ years of work experience as a website specialist.
• Hands on experience on Shopify and SEO Management
• Ability to troubleshoot website issues in a fast-paced environment.
• Strong attention to detail with an analytical mind and outstanding problem-solving skills.
• Excellent content creation and writing skills.
• Fantastic time management skills with the ability to multitask

At Cypherock, We are disrupting the current financial system by increasing the adoption of Blockchain-based digital assets through better key management solutions. We build "Worlds' first products" from India, work at the intersection of Blockchain, Security, Embedded Hardware & Cryptography, and have worked with companies like Google, Blockgeeks, Samsung, Lockheed Martin, Apollo Munich, Bank of America amongst others.

As the primary person responsible for operations, we think it will be a great fit if -

1. You previously worked in supply chain or operations where hardware was being built and have prior experience dealing with overseas vendors.
2. You have a mechanical background and take care of the QA of the product being built for mass adoption of Crypto.
3. You do not shy away from taking responsibility and are comfortable doing everything non-technical.

If we decide to work together, we believe you would be a key team member who helps the company achieve the hockey stick growth that it needs to succeed.

Requirements:

• Educational Qualification: BCS, MCS, BCA, MCA or equivalent degree in trade/commerce stream with domain knowledge in indirect taxation. 
• Prior work experience in tax software solution or tax advisory companies preferred.
• Ability to effectively service large portfolio of customers
• Excellence in Interpersonal Skills with strong command on spoken and written communication skills
• Ability to thrive in a multi-tasking environment

Roles and Responsibilities:

• Guide a team of customer support associates on customer issue investigation and resolution by applying understanding of GST compliance requirements, GSTN APIs, Eway Bill APIs and E-Invoicing APIs etc.
•   Logging and keeping records of customer/employee queries
• Analysing call logs so you can spot common trends and underlying problems, to guide support team
• Updating self-help documents or preparing FAQ’s, to build knowledge base of support team on issues raised by ASP Partners and Corporates.
• Ensure timely response to customers with accurate guidance for issue resolution, by measuring the performance of support team on response SLA and quality of response.
• Manage ongoing interaction with key client relationships to build the relationship to level of being the preferred and only service provider for GST compliance requirements.
• Manage monthly billing operations across customer portfolio – including a good control on receivable ageing and reporting to management on realization delays which require management intervention.
• Manage regular interaction with GST Network for customer issues. Build a strong relationship with GST Network to achieve quicker turnaround from GSTN on deliverables.
• Keep a close watch on any updates from GSTN and/or the ASP-GSP ecosystem, to convey relevant updates to our customer portfolio.