Manager - Operations - BPO/ITeS (8-12 yrs) Position Title: Operations Manager Location: Bangalore KEY RESPONSIBILITIES : - Responsible for day to day Operations management - Monitor and ensure organizational goals and contractual commitments are met (e.g. budget/cost, service availability, responses, reports). - Resolve/monitor customer escalations as appropriate. - Responsible for mentoring, training, career development, performance management - Provide direction for and support of process change initiatives including robust documentation and training. - Reviewing and Monitoring process accuracy on a periodic basis. - Periodic client reporting and conducting quality audits. - Good Experience in MS office applications (PowerPoint, Visio, MS Project) - Able to work and deliver under pressure, - Should have keen eye for detail. - Must be flexible and able to work in shifts. - Should have confidence to discuss instructions and deliverables with clients and management to ensure clear understanding - Demonstrated experience in dealing with large-scale, highly available, and SLA managed services - Performance Management - People Management - Process Improvements - Client Relationship Management CRITICAL SKILLS REQUIRED : - High analytical skills - Lean Certification or Six Sigma certification would be added advantage, but not mandatory - May or should have information on internet or social networking products or services - Good communications skills and written skills - Excellent knowledge of Service Delivery in a voice/semi voice process - Well versed with Microsoft applications, specially excel and power point - The job will require fairly high amount of work in shift environment as per requirement - Candidate shall be responsible for all risk management & compliance activities as applicable to this functional role. - Candidates should be flexible to work in any shifts including US shifts can only apply with the below mentioned details: Current CTC: Expected CTC: Notice Period:
As Project Manager in the R&D function, the person would be responsible for managing one or multiple product releases ensuring that the timelines, budget and quality parameters are met. • Accountable for managing one of the multiple product releases within defined time, quality and cost constraints • Work closely with the Product Owner, BU Head in the assessment of the scope of the releases, effort estimation, resourcing and timeline definition. • Project planning, monitoring, and control including risk assessment and timely escalation to the stakeholders to ensure timely resolution thereby ensuring the zero\minimal impact to the project timelines, budget or quality.
We are looking for a Technical Product Manager who can help drive forward the vision for multiple cutting-edge B2C products. You: - Have strong technical abilities. - Are intimately familiar with modern / agile software development practices used to build and deploy web and mobile applications. - Have been working full time on a software delivery team. - Have strong analytical capabilities and excel at/enjoy building models and decomposing complex structures into useful primitives. - Have demonstrated ability to lead multidisciplinary teams and projects. - Have strong customer and stakeholder empathy. - Must be not only the voice of the customer, but at various times the voice of marketing, finance, engineering, support and ops. You must be able to channel many points of view and have a strong love for emerging technologies. Experience: 5-10 years; 5+ years of product management for a product company, ideally B2C SaaS Qualification: Bachelors in computer science or equivalent technical degree. MBAs welcome but not required