11+ Service delivery management Jobs in Chennai | Service delivery management Job openings in Chennai

Job Title : SAP BW/HANA Consultant with ABAP & Power BI

Total Experience : 8+ Years

Relevant Experience : 6+ Years

Location : Taramani, Chennai

Interview Mode : Virtual

Notice Period: Immediate Joiners Only

Job Summary :

We are looking for a seasoned professional with a strong background in Data Warehousing and hands-on experience with SAP BW/HANA. The ideal candidate should possess expertise in ABAP programming, have working knowledge or exposure to Power BI, and show interest in learning cloud technologies.

Mandatory Skills : Data Warehousing, SAP BW, SAP HANA, ABAP Programming, Power BI (basic knowledge), Cloud Technologies (willingness to learn).

Key Responsibilities :

• Design, develop, and support data warehouse solutions using SAP BW and HANA.
• Write efficient ABAP programs to support custom functionality within SAP environments.
• Integrate data and visualizations using Power BI (working knowledge acceptable).
• Collaborate with cross-functional teams to understand data requirements and deliver effective solutions.
• Stay updated with cloud technology trends and show willingness to adapt and learn new tools and platforms.

Mandatory Skills :

• Strong knowledge of Data Warehousing.
• Hands-on experience with SAP BW and SAP HANA.
• Proficiency in ABAP programming.
• Exposure or experience with Power BI.
• Interest or basic exposure to cloud technologies.

Job Title: Workday Adaptive Planning Consultant / Developer

Experience: 2 - 7 Years

Job Type: Full Time

Work Mode: Hybrid (3 Days Remote, 2 Days Office)

Work Location(s): Hyderabad, Pune, Bengaluru, Gurgaon, Noida, Chennai, Madurai, New Delhi, Kolkata, Jaipur, Telangana

Job Description

We are hiring passionate and skilled professionals for the role of Workday Adaptive Planning Consultant/Developer. This is a great opportunity to be part of a growing team, work on complex enterprise solutions, and collaborate with global clients.

Key Responsibilities

• Develop and enhance Workday Adaptive Planning solutions based on business requirements.
• Create High-Level Design (HLD) and ETL Design documentation.
• Build and support batch and real-time data pipelines.
• Maintain and optimize ETL workflows for scalability and performance.
• Review, test, and troubleshoot ETL programs for data quality and accuracy.

Required Skills & Qualifications

• Minimum 2 years of hands-on experience in Workday Adaptive Planning development.
• Strong knowledge of ETL concepts, design patterns, and data integration techniques.
• Experience working with large-scale ETL workflows.
• Bachelor's Degree in Computer Science, Information Technology, or a related field.
• Excellent problem-solving skills and a proactive attitude.

**About jhana**

jhana is an early-stage, seed-funded startup that builds intelligent practice tools for the

law across research, drafting, and document management. At jhana.ai, we are

transforming the legal industry with India’s first AI-driven Paralegal. Our product delivers

critical legal insights through advanced AI, producing outputs like redlines, memos, and

risk assessments to streamline workflows for legal teams. Recognized as the Best Legal

Tech Startup in Asia and Oceania by ALITA, we are on a mission to empower professionals

with technology that drives efficiency and excellence.

**Position Overview**

We are looking for a dynamic and driven Account Manager with **3-5 years of experience 

in legal ecosystem,** account management, sales and client relations. **A background in 

law is mandatory;** candidates with a passion for client success, excellent communication 

skills, and the ability to manage multiple accounts will excel in this role. The Business 

Account Manager will be responsible for supporting client relationships, ensuring client 

satisfaction, and driving growth within assigned accounts. This position involves regular 

travel for client interaction, both virtually and in-person.

**The day-to-day**

Client Relationship Management

● Serve as a key point of contact for assigned clients, building and maintaining strong relationships to ensure satisfaction and long-term engagement.

● Proactively communicate with clients to understand their needs, resolve issues, and provide solutions that align with their goals.

● Provide exceptional client service, consistently striving to exceed expectations and deliver value. Account Growth & Retention

● Support account growth by identifying upsell and cross-sell opportunities within assigned client accounts.

● Collaborate with the sales team to develop strategies for renewal and expansion, assisting in the preparation of proposals and presentations.

● Monitor account performance and proactively address any potential risks to client retention. Process & Operations Support

● Assist in implementing account management processes, ensuring efficient workflows and accurate reporting.

● Track and document client interactions, account activities, and progress using CRM tools and account management software.

● Provide insights and feedback on internal processes, helping to identify areas for improvement in client engagement and service delivery. Collaboration with Cross-Functional Teams

● Work closely with internal teams, including sales, marketing, and customer success, to ensure a seamless client experience.

● Coordinate with the product team to relay client feedback, contributing to product enhancements and helping tailor solutions to client needs.

● Participate in team meetings and share updates on client progress, challenges, and opportunities.

Client Meetings & Engagements



● Conduct virtual and in-person meetings with clients to present updates, review performance, and discuss upcoming needs.

● Represent the company at industry events and conferences as needed, enhancing client relationships and expanding professional networks.

**Qualifications & Skills**

● Education:**** Bachelor’s degree in Law.**** An advanced degree in 

Business is a plus. 

● Experience:** 3-5 years of experience in Legal ecosystem. **

● Good to have: 2 years of experience in account management, client 

relations, or sales. Experience in SaaS, or B2B sectors is a plus. 

● Communication Skills: Excellent verbal and written communication skills, with the ability to articulate complex information clearly and confidently.

● Organizational Skills: Strong organizational and time-management skills, with the ability to handle multiple accounts and priorities simultaneously.

● Customer-Focused: Passionate about delivering value to clients and ensuring a positive client experience.

● Tech Proficiency: Familiarity with CRM software (e.g., Salesforce, HubSpot) and Microsoft Office Suite.

Preferred Experience

● Experience in the legal industry or with legal tech products.

● Demonstrated success in managing client relationships and meeting account growth or retention goals.

● Knowledge of project management tools and client success strategies. Additional Requirements

● Travel: Travel would be required for client meetings and events. 

● Adaptable & Self-Driven: A proactive attitude and the ability to adapt in a fast-paced, dynamic environment.

Responsibilities:

- Collaborate with cross-functional teams including front-end developers, designers, and system administrators to develop robust and scalable server-side applications.

- Design and implement RESTful APIs and services using Node.js, ensuring efficient data handling and integration.

- Develop database schemas and models for MongoDB, optimizing queries and ensuring data integrity.

- Implement data migration and transformation tasks between different data sources.

- Write efficient and reusable code, following best practices and coding standards.

- Conduct thorough testing and debugging of applications to identify and fix issues promptly.

- Collaborate with DevOps team to deploy applications on servers or cloud platforms.

- Continuously monitor application performance and optimize it for scalability and reliability.

- Stay updated on emerging technologies and trends, actively suggesting improvements and innovative solutions.

Requirements:

- Strong proficiency in Node.js and JavaScript.

- Solid understanding of server-side development and asynchronous programming concepts.

- Experience working with NoSQL databases (e.g., MongoDB).

- Knowledge of database design and query optimization techniques.

- Familiarity with web application security principles and best practices.

- Proficiency in using version control systems (e.g., Git).

- Good understanding of agile development methodologies.

- Excellent problem-solving and analytical skills.

- Effective communication and collaboration abilities.

The responsibilities and duties section is the most important part of the job description. Please read them below and if interested, do go ahead and apply!

Roles and Responsibilites:

• Manages talent acquisition process, including sourcing, testing, interviewing, hiring and onboarding
• Keeps job descriptions up-to-date, accurate and compliant with relevant federal, state and local laws for all positions
• Develops training and performance management program that ensures all employees are familiar with their job responsibilities, as well as relevant legal and safety requirements
• Creates and updates compensation strategy through market analysis and pay surveys
• Handles investigation and resolution of employee issues, concerns and conflicts
• Ensures all employment practices comply with federal, state and local regulations

Customer Success Managers are responsible for creating policies and procedures that optimize the customer experience. Customer Success Managers may gather feedback from their customers, study other customer success programs, and analyze customer data to identify the best practices. The Customer Success Manager must establish policies the entire staff can adhere to so all customers receive the same quality of service.

Customer Success Managers must know the company’s products inside and out. They are often called upon to provide technical support to customers or to provide training on their products. They may even help customers plan and understand the best ways to utilize their software or products based on the customer’s business needs or business plans. The Customer Success Manager is not focused on making sales, rather on educating their customers on the flexibility and capabilities of their software so customers are encouraged to continue using their services.