11+ Service delivery management Jobs in Hyderabad | Service delivery management Job openings in Hyderabad

Roles and Responsibilities

1. Ability to work on diverse backend stack such as Node JS, Java, Express JS
2. Ability to work on diverse frontend stack such as React JS, Angular 6/7/8/9, HTML5, CSS3
3. Ability to deliver quick POC’s using cutting edge technologies.
4. Preparing reports, manuals and other documentation on the status, operation and maintenance of software.
5. Design, develop, and unit test applications in accordance with established standards
6. Developing, refining, and tuning integrations between applications. Analysing and resolving technical and application problems.
7. Ability to debug application.
8. Should have complete knowledge on developing RESTful Services.
9. Should be able to also work in agile development methodology.

Competency Requirements

1. Experience in NodeJS, Java and development using AngularJS / ReactJS
2. Experience in front end frameworks such as Angular.js, React.js, Bootstrap, Foundation etc
3. Experience in client/server application development
4. Knowledge of agile development methodologies
5. Knowledge of unit testing theory
6. Knowledge of AWS cloud
7. Experience in Java, Python and Go will be added advantage

We are actively seeking a self-motivated Data Engineer with expertise in Azure cloud and Databricks, with a thorough understanding of Delta Lake and Lake-house Architecture. The ideal candidate should excel in developing scalable data solutions, crafting platform tools, and integrating systems, while demonstrating proficiency in cloud-native database solutions and distributed data processing.

Key Responsibilities:

• Contribute to the development and upkeep of a scalable data platform, incorporating tools and frameworks that leverage Azure and Databricks capabilities.
• Exhibit proficiency in various RDBMS databases such as MySQL and SQL-Server, emphasizing their integration in applications and pipeline development.
• Design and maintain high-caliber code, including data pipelines and applications, utilizing Python, Scala, and PHP.
• Implement effective data processing solutions via Apache Spark, optimizing Spark applications for large-scale data handling.
• Optimize data storage using formats like Parquet and Delta Lake to ensure efficient data accessibility and reliable performance.
• Demonstrate understanding of Hive Metastore, Unity Catalog Metastore, and the operational dynamics of external tables.
• Collaborate with diverse teams to convert business requirements into precise technical specifications.

Requirements:

• Bachelor’s degree in Computer Science, Engineering, or a related discipline.
• Demonstrated hands-on experience with Azure cloud services and Databricks.
• Proficient programming skills in Python, Scala, and PHP.
• In-depth knowledge of SQL, NoSQL databases, and data warehousing principles.
• Familiarity with distributed data processing and external table management.
• Insight into enterprise data solutions for PIM, CDP, MDM, and ERP applications.
• Exceptional problem-solving acumen and meticulous attention to detail.

Additional Qualifications :

• Acquaintance with data security and privacy standards.
• Experience in CI/CD pipelines and version control systems, notably Git.
• Familiarity with Agile methodologies and DevOps practices.
• Competence in technical writing for comprehensive documentation.

As a Senior Technical lead you will be a member of a software development team building innovative new features for the application. Lead the team as Senior Full Stack developer

Primary Job Responsibilities:

• Inherit a well-architected, clean, and robust codebase built with .NET Core 5.x, and JavaScript and Angular
• Evaluate and implement new libraries and components
• Ensure best practices are followed in the design and development of the application Contribute to and help manage our open-source libraries
• Strong knowledge of C# and .NET Core, JavaScript, Angular
• NoSQL databases (MongoDB)Real-time web applications (Web Sockets / SignalR)
• Containerization technologies (Docker, Kubernetes) Swagger /OpenAPI Initiative
• Strong knowledge of design patterns and practices
• Experience in non-Microsoft tech stacks as Node, Python, Angular and others are also crucial components of Source Control - GitHub Unit / Performance / Load Testing
• Experience with Continuous Integration - Jenkins/Travis/Circle/etc.
• Experience working in Agile Environments - JIRA/Slack
• Working knowledge of SAAS Architecture and Deployments - AWS/Google Cloud/etc.

JOB DESCRIPTION / ROLES & RESPONSIBILITY

Job Title
Customer Experience Champion

Location
Chennai, Mumbai, New Delhi, Kolkata, Hyderabad, Bangalore

Salary
INR 4,00,000 – 5,00,000 per annum

Position Summary

As a Customer Experience Champion, you will work as part of SunEdison’s Customer Experience team. This role requires a results-focused individual who can liaise with our Customer Experience, Sales and Operations teams. Further, supporting the Sales teams, to deliver high-quality service to SunEdison’s clients. This position is created for calling active and budding clients to encourage understanding of our product. Addressing clients' uncertainties, grievances, and suggestions on time. Noting important details of each conversation. Must be comfortable in presenting products or services over the phone as well as dealing with doubts. If you have a passion for delivering measurable results and client success, we want to hear from you.

The Objectives of this role include

• Directly leads all aspects of a team of a max of 10 Individual Contributors including the sales team, operations team and customer experience specialists.
• Partner closely with Sales and Operations Team in their respective region
• Ensure timely submission and follow-up on all call information submitted across businesses
• Arrange Client meetings with the Sales Team
• The goal is to help the company grow by bringing in customers and developing business
• Correspondence to clients like clarifications, queries, and other details about our business
• Convincing customers to close the lead and grow the business
• Follow up with the client, may include site visit as well
• Relationship management
• Drive to engage clients on new products and features
• Understanding customer journey thoroughly
• Coordinating customer requests with internal stakeholders (ops team, survey team)
• Coordinating customer’s requests with external stakeholders (Distribution Companies, etc)

Position Responsibility

• Contact potential or existing customers to inform them about a product or service using scripts
• Answer questions about products or the company and ask questions to understand customer requirements to close sales
• Handle grievances to preserve the company’s reputation
• Go the “extra mile” to meet sales quota and facilitate future sales
• Keep records of calls and sales and note useful information
• Directly communicating between the Client and SunEdison’s team and performance management
• Manage and coordinate inter-team-members relationships
• Team level Key Performance Indicators
• Bridge the gap between client, sales team and operations team for Solar Panels
• Noting down customer requests exhaustively
• Ultimate focus on delighting the customer
• Pulling in the relevant subject matter expert in their conversation with the customer as and when required.
• Ensuring all teams deliver to customers in their respective TAT

Position Experience

• Minimum 1-3 years of relevant experience, preferably worked in a BPO Industry, Energy Sector, B2C relationship management, customer service (servicing internal or external customers), consumer-facing sales organization handling inbound & outbound calls, CRM systems.

Position Academic Qualification

• Graduation in any discipline.

Desired Technical Skills

• MS Excel tools and Basic CRM Tools
  
  

Desired Soft Skills

• Should have attention to detail
• Communication Skills (Verbal and Written)
• Interpersonal Skills
• Analytical & Problem-Solving Skills
  
  

Language Proficiency

• English- Must Have
• Hindi/Bengali/Telugu/Assamese/Gujarati/Kannada/Marathi – Good to have

• Providing the short-term and long-term product/business vision as well as the development of the sales and Digital marketing strategy.
• Establishing an effective and lean organization structure including the recruiting of key employees and or internal Support Organization.
• Build and motivate a world-class digital sales and marketing team.
• Engage in key sales opportunities, digital campaigns, SEO, SEM, monetization.
• Oversee operating plan, budget, cash flow, and product finances.
• Maintaining awareness of both the external and internal competitive landscape, customers, and the expansion beyond existing opportunities.
• Demonstrating the leadership necessary to make the organization's mission a success.
• Communicating with investors, management
• Establish, achieve, and report on milestones to Exco.

• 10-15 years experience, stable candidate
• Having launched their own startup is preferred
• Having worked at operational roles in the past (COO, CRO)
• Strong digital media sales & marketing background
• Solid track record in running a digital business, lead generation & conversion
• Established network of both supply and demand-side sources
• Possesses experience in different verticals

• Hands-on executioner, outstanding negotiator
• Highly credible thought-leader with the potential to evangelize emerging digital

• Entrepreneurial mindset
• Self-starter with interest in a new challenge
• Skills to engage stakeholders of all functional levels
• Comfortable with a fast-growing start-up environment, as well as the ability to handle the corporate terrain

• Take the immediate lead in the project, providing overall direction.
• Introducing and successfully positioning the company in the worldwide market.
• Develop relationships with internal and external stakeholders ->
• Direct, Indirect Sales
• Marketing
• Finance
• Strategy
• Technical Support