11+ Service delivery management Jobs in Hyderabad | Service delivery management Job openings in Hyderabad

We are looking for an experienced ServiceNow Service Desk & Administrator to join our team. The ideal candidate will have strong hands-on experience in ServiceNow administration, ITSM modules, and Service Desk operations. This role involves configuring, managing, and supporting the ServiceNow platform while ensuring efficient IT service delivery.

🔹 Key Responsibilities

✔ Administer, configure, and maintain ServiceNow ITSM modules such as Incident, Problem, Change, Request, Knowledge, CMDB, and Asset Management.

✔ Provide L2/L3 support for ServiceNow platform issues and ensure timely incident resolution.

✔ Configure business rules, client scripts, UI policies, workflows, notifications, and forms.

✔ Manage user roles, groups, ACLs, and security rules.

✔ Support Service Desk operations, including ticket triage, prioritization, and escalation.

✔ Perform platform upgrades, patches, and testing activities.

✔ Maintain technical documentation and user guides.

✔ Ensure ITIL best practices are followed across ServiceNow processes.

🔹 Required Qualifications

🎓 Bachelor’s degree in Computer Science / Information Technology or related field.

✔ 5+ years of experience in ServiceNow administration and Service Desk support.

✔ Strong experience with ITSM modules – Incident, Problem, Change, Request, Knowledge, CMDB.

✔ Hands-on experience with JavaScript and Glide API scripting.

✔ Knowledge of ITIL framework and service management best practices.

✔ Experience with ServiceNow integrations (REST, SOAP, LDAP, Active Directory ).

Job Role : DevOps Engineer (Python + DevOps)

Experience : 4 to 10 Years

Location : Hyderabad

Work Mode : Hybrid

Mandatory Skills : Python, Ansible, Docker, Kubernetes, CI/CD, Cloud (AWS/Azure/GCP)

Job Description :

We are looking for a skilled DevOps Engineer with expertise in Python, Ansible, Docker, and Kubernetes.

The ideal candidate will have hands-on experience automating deployments, managing containerized applications, and ensuring infrastructure reliability.

Key Responsibilities :

• Design and manage containerization and orchestration using Docker & Kubernetes.
• Automate deployments and infrastructure tasks using Ansible & Python.
• Build and maintain CI/CD pipelines for streamlined software delivery.
• Collaborate with development teams to integrate DevOps best practices.
• Monitor, troubleshoot, and optimize system performance.
• Enforce security best practices in containerized environments.
• Provide operational support and contribute to continuous improvements.

Required Qualifications :

• Bachelor’s in Computer Science/IT or related field.
• 4+ years of DevOps experience.
• Proficiency in Python and Ansible.
• Expertise in Docker and Kubernetes.
• Hands-on experience with CI/CD tools and pipelines.
• Experience with at least one cloud provider (AWS, Azure, or GCP).
• Strong analytical, communication, and collaboration skills.

Preferred Qualifications :

• Experience with Infrastructure-as-Code tools like Terraform.
• Familiarity with monitoring/logging tools like Prometheus, Grafana, or ELK.
• Understanding of Agile/Scrum practices.

Job Summary:

We are looking for a dynamic and detail-oriented HR Executive to support the human resources department in all facets of HR operations. This role involves managing employee relations, recruitment, performance management, training, and administrative duties to ensure smooth HR processes and a positive work environment.

Qualifications:

• Bachelor’s degree in Human Resources, Business Administration, or related field.
• 3+ years of experience in an HR role, preferably in a fast-paced environment or organization.
• Experience with HRMS/HRIS (Human Resource Management Systems) and MS Office Suite (Excel, Word, PowerPoint) is preferred.

Skills and Abilities:

• Strong knowledge of HR practices and labor laws.
• Excellent communication and interpersonal skills.
• Ability to maintain confidentiality and handle sensitive information.
• Strong organizational skills with attention to detail.
• Ability to handle multiple tasks and prioritize effectively.

Required Skills and Qualifications

• Bachelor’s degree in computer science, Engineering, or a related field. • 4-6 years of hands-on experience in full-stack web development.

• Expertise in Angular (version 16+) and NodeJS.

• Proven experience developing and deploying microservices and serverless applications on AWS, particularly using AWS Lambda.

• Strong understanding of microservices architecture patterns and design principles.

• Proficiency with AWS services like API Gateway, S3, RDS, DynamoDB, and IAM.

• Hands-on experience with database technologies, both SQL (e.g., PostgreSQL) and NoSQL (e.g., DynamoDB or MongoDB).

• Experience with Agile/Scrum development methodologies and version control tools like Git.

• Excellent problem-solving, debugging, and analytical skills.

• Strong communication and leadership skills, with a proven ability to mentor other team members

Job Description:

Production Assurance and Maintenance Activities

1. Production Assurance L2 and L3 activities (Incident reporting and management, Incident resolution and RCA, Real time communication, Assigning defect severity and triaging, On-call Support, UAT support and deployment)

2. Application Maintenance (Software maintenance, Disaster recovery Planning and support, Business Continuity planning and support, Application documentation, Release Management activities, Configuration management, Change Control documentation, Metrics reporting etc

Development Activities

1. Business Requirements (BRD Reviews, Impact analysis and high level estimation)

2. High Level Design

3. Low Level design

4. Build (development, Unit Testing, Code reviews and static performance reports)

5. User Acceptance Testing Support (Defect resolution etc)

6. Performance testing Support and issue resolution

7. Implementation and Control (Implementation support and Post implementation support)

8. Configuration Management

9. DOcumentation and Reporting

Software Development Engineer – SDE 2.            

As a Software Development Engineer at Amazon, you have industry-leading technical abilities and demonstrate breadth and depth of knowledge. You build software to deliver business impact, making smart technology choices. You work in a team and drive things forward.

 Top Skills

You write high quality, maintainable, and robust code, often in Java or C++ or C#

You recognize and adopt best practices in software engineering: design, testing, version control, documentation, build, deployment, and operations.

You have experience building scalable software systems that are high-performance, highly-available, highly transactional, low latency and massively distributed.

Roles & Responsibilities

You solve problems at their root, stepping back to understand the broader context.

You develop pragmatic solutions and build flexible systems that balance engineering complexity and timely delivery, creating business impact.

You understand a broad range of data structures and algorithms and apply them to deliver high-performing applications.

You recognize and use design patterns to solve business problems.

You understand how operating systems work, perform and scale.

You continually align your work with Amazon’s business objectives and seek to deliver business value.

You collaborate to ensure that decisions are based on the merit of the proposal, not the proposer.

You proactively support knowledge-sharing and build good working relationships within the team and with others in Amazon.

You communicate clearly with your team and with other groups and listen effectively.

Skills & Experience

Bachelors or Masters in Computer Science or relevant technical field.

Experience in software development and full product life-cycle.

Excellent programming skills in any object-oriented programming languages - preferably Java, C/C++/C#, Perl, Python, or Ruby.

Strong knowledge of data structures, algorithms, and designing for performance, scalability, and availability.

Proficiency in SQL and data modeling.

You have experience in tackling organization wide challenges which are complex initiative that span multiple teams and products. Strong bias for operational and engineering excellence. critical that your voice is heard in product and business decisions. You like to find patterns that can reuse across multiple stacks, and willingness to help organisations adopt newer technologies. You are a great communicator and you take care setting high benchmarks in technical design choices. You spend a lot of time on research and love to discuss pros/cons of all choices and helping others towards making careful decisions.

Responsibilities:

• You will participate in all aspects of our development and provide expertise on architecture decisions we'll need to make to solve organisational problems.
• Driving technical roadmaps for the organisation.
• Set the north star for all key technical metrics to monitor and set high standards.
• Identify and articulate current state architecture and clarity on final state architecture and build organisation level influence to drive this to conclusion.
• Coaching / mentoring folks across the organisation on various technologies.
• Improve the recruiting and hiring process.
• Thinks about culture and how to impact it.
• Build, develop and scale our platform that powers real estate agents, buyers and sellers.
• Become a domain expert on real estate technology and products and an empathetic partner to our customers.
• Inspire, recruit and mentor your engineering colleagues.
• Operate in a scalable engineering culture that leverages modern principles of decoupled systems and automated CI/CD/testing/monitoring to drive. efficiencies.

Requirements:

• BS in CS or EE or equivalent.
• Proven track record working in top talent and high performance environments.
• Experience working on large scale systems in rapid growth environments.
• Experience with modern web frameworks (e. g. Go/React), distributed computing (e. g. Spark), public cloud platforms (e. g. AWS) and data pipelines
• Familiarity with containerisation, microservices architecture, continuous integration and delivery.
• Experience with multiple well-known products throughout their life cycles, from idea conception to product release and maintenance.
• 10+ years experience.

• Published Engineering blogs.
• Experience with multiple well-known products throughout their life cycles, from idea conception to product release and maintenance.
• External presentations in events.

• Over 6 - 12 years of experience in software testing and test automation
• Minimum 2 years of experience working in agile projects
• In depth knowledge of test automation using Selenium
• Good knowledge in web service testing using Rest Assured
• Experience in development of test automation framework as Data driven/Keyword driven/Hybrid/POM. Should have developed 1 or more automation frameworks from scratch.
• Highly motivated, with a proven ability to work on own initiative within a challenging work environment.
• Strong team player with good organization, planning and leadership skills
• Excellent interpersonal skills, including oral/written communication & influencing skills
• Exceptional presentation, business writing and professional standards Good analytical, diagnostic and creative problem solving skills.
• Atleast one project experience in E-Commerce Domain.
• Must Have - Automation with Java, test framework, QA process & tools like Selenium, Jenkins, Maven, API testing, RESTAssured.
• Good to have Spring Boot.
• Good to have WebTestClient.