11+ Service delivery management Jobs in Hyderabad | Service delivery management Job openings in Hyderabad

Position Overview

We are seeking an experienced Solutions Architect to lead the technical design and implementation strategy for our finance automation platform. This role sits at the intersection of business requirements, technical architecture, and implementation excellence. You will be responsible for translating complex Statement of Work (SOW) requirements into comprehensive technical designs while mentoring implementation engineers and driving platform evolution.

Key Responsibilities

Solution Design & Architecture

1. Translate SOW requirements into detailed C4 architecture models and Business Process Canvas documentation

2. Design end-to-end solutions for complex finance automation workflows including reconciliations, book closure, and financial reporting

3. Create comprehensive technical specifications for custom development initiatives

4. Establish architectural standards and best practices for finance domain solutions

Technical Leadership & Mentorship

1. Mentor Implementation Engineers on solution design, technical approaches, and best practices

2. Lead technical reviews and ensure solution quality across all implementations

3. Provide guidance on complex technical challenges and architectural decisions

4. Foster knowledge sharing and technical excellence within the solutions team

Platform Strategy & Development

1. Make strategic decisions on when to push feature development to the Platform Team vs. custom implementation

2. Interface with Implementation Support team to assess platform gaps and enhancement opportunities

3. Collaborate with Program Managers to track and prioritize new platform feature development

4. Contribute to product roadmap discussions based on client requirements and market trends

Client Engagement & Delivery

1. Lead technical discussions with enterprise clients during pre-sales and implementation phases

2. Design scalable solutions that align with client's existing technology stack and future roadmap

3. Ensure solutions comply with financial regulations (Ind AS/IFRS/GAAP) and industry standards

4. Drive technical aspects of complex implementations from design through go-live

Required Qualifications

Technical Expertise

● 8+ years of experience in solution architecture, preferably in fintech or enterprise software

● Strong expertise in system integration, API design, and microservices architecture

● Proficiency in C4 modeling and architectural documentation standards

● Experience with Business Process Management (BPM) and workflow design

● Advanced knowledge of data architecture, ETL pipelines, and real-time data processing

● Strong programming skills in Python, Java, or similar languages

● Experience with cloud platforms (AWS, Azure, GCP) and containerization technologies.

Financial Domain Knowledge

● Deep understanding of finance and accounting principles (Ind AS/IFRS/GAAP)

● Experience with financial systems integration (ERP, GL, AP/AR systems)

● Knowledge of financial reconciliation processes and automation strategies

● Understanding of regulatory compliance requirements in financial services

Leadership & Communication

● Proven experience mentoring technical teams and driving technical excellence

● Strong stakeholder management skills with ability to communicate with C-level executives

● Experience working in agile environments with cross-functional teams

● Excellent technical documentation and presentation skills

Preferred Qualifications

● Master's degree in Computer Science, Engineering, or related technical field

● Experience with finance automation platforms (Blackline, Trintech, Anaplan, etc.)

● Certification in enterprise architecture frameworks (TOGAF, Zachman)

● Experience with data visualization tools (Power BI, Tableau, Looker)

● Background in SaaS platform development and multi-tenant architectures

● Experience with DevOps practices and CI/CD pipeline design

● Knowledge of machine learning applications in finance automation.

Skills & Competencies

Technical Skills

● Solution architecture and system design

● C4 modeling and architectural documentation

● API design and integration patterns

● Cloud-native architecture and microservices

● Data architecture and pipeline design

● Programming and scripting languages

Financial & Business Skills

● Financial process automation

● Business process modeling and optimization

● Regulatory compliance and risk management

● Enterprise software implementation

● Change management and digital transformation

Leadership Skills

● Technical mentorship and team development

● Strategic thinking and decision making

● Cross-functional collaboration

● Client relationship management

● Project and program management

Soft Skills

● Critical thinking and problem-solving

● Cross-functional collaboration

● Task and project management

● Stakeholder management

● Team leadership

● Technical documentation

● Communication with technical and non-technical stakeholders

Mandatory Criteria:  

● Looking for candidates who are Solution Architects in Finance from Product Companies.

● The candidate should have worked in Fintech for at least 4–5 years.

● Candidate should have Strong Technical and Architecture skills with Finance Exposure.

● Candidate should be from Product companies.

● Candidate should have 8+ years’ experience in solution architecture, preferably in fintech or enterprise software.

● Candidate should have Proficiency in Python, Java (or similar languages) and hands-on with cloud platforms (AWS/Azure/GCP) & containerization (Docker/Kubernetes).

● Candidate should have Deep knowledge of finance & accounting principles (Ind AS/IFRS/GAAP) and financial system integrations (ERP, GL, AP/AR).

● Candidate should have Expertise in system integration, API design, microservices, and C4 modeling.

● Candidate should have Experience in financial reconciliations, automation strategies, and regulatory compliance.

● Candidate should be Strong in problem-solving, cross-functional collaboration, project management, documentation, and communication.

● Candidate should have Proven experience in mentoring technical teams and driving excellence.

The ideal candidate has strong hands-on expertise in C# and legacy .NET frameworks (WinForms/WPF and ASP.NET Web Forms/MVC), with solid experience in Oracle SQL and PL/SQL (complex queries, packages, triggers, performance tuning) and working knowledge of SQL Server for reporting and analytics. They are comfortable working in on-premises, Windows-based environments with multi-tier client/server architectures, scheduled jobs, and batch processes, and can collaborate closely with DBAs and infrastructure teams.

The candidate should be highly capable of reverse engineering large, legacy codebases with limited documentation, tracing end-to-end flows across UI, business logic, data access, and database layers, and performing thorough impact analysis before making changes. Strong debugging skills (logs, profilers, Visual Studio), experience handling business-critical production incidents (L2/L3), and familiarity with version control (Git/TFS) and ITSM tools (e.g., ServiceNow, JIRA) are essential. Experience with Information / lab / quality / operations systems or similar complex transactional applications is a strong plus.

Location

Offshore (India) – Hybrid as per client policy

Work Timings

Flexible timings with willingness to support overlapping hours with US time zones (including occasional off-hours / weekend support as needed).

Role Summary

We are looking for an experienced Application Developer & Support Engineer to maintain, enhance, and support a suite of business-critical legacy applications. These include:

• A long-running Laboratory Information System used for environmental and analytical testing.
• Desktop .NET client applications used for managing organic and inorganic test workflows, sample results, and quality checks.
• A project/operations dashboard that consolidates lab/project performance data from Oracle and SQL Server for reporting.
• Web applications (on-prem .NET) used for lab data preparation, operational workflows, and internal employee/HR information.

All applications are on-premises, using Oracle as the primary transactional database (with some SQL Server reporting), and have complex, tightly coupled code and data flows that must be understood and handled carefully.

The role is a mix of development, enhancement, deep troubleshooting, and L2/L3 production support, with strong emphasis on reverse engineering complex legacy systems and ensuring stability.

Technical Capabilities & Competencies

Core Technical Skills

• Strong experience with C# and .NET (legacy frameworks such as .NET Framework, WinForms/WPF and classic ASP.NET Web Forms / MVC).
• Solid expertise in Oracle Database:
• Advanced SQL (joins, analytical functions, performance-oriented queries).
• PL/SQL (procedures, functions, packages, triggers).
• Understanding of indexing, execution plans, and query tuning.
• Working knowledge of SQL Server and its use for reporting / analytics.
• Comfort working in on-premise environments with Windows servers, application servers, and database servers.

Complex Code & Flow Handling

• Proven experience in reverse engineering large, legacy codebases with limited or outdated documentation.
• Ability to understand and trace multi-layered architectures (UI, business logic, data access, database) and dependencies between modules.
• Strong debugging skills:
• Using Visual Studio debuggers, logs, and profilers to trace issues across layers.
• Diagnosing intermittent production issues (e.g., race conditions, memory leaks, connection pool issues, timeouts).
• Experience analyzing complex stored procedures and PL/SQL packages to understand business rules implemented at the database layer.
• Capability to perform impact analysis before changing shared components in heavily reused libraries or database objects.

Integration & Architecture Awareness

• Understanding of client–server architectures, multi-tier applications, and on-prem network constraints.
• Familiarity with file-based integrations, scheduled jobs, and batch processes commonly used in legacy systems.
• Basic understanding of authentication/authorization patterns in legacy .NET apps and on-prem environments (Windows auth / forms auth, etc.).

Engineering Practices & Tools

• Hands-on experience with version control systems (Git, TFS, Azure DevOps or similar).
• Familiarity with work management and ITSM tools (JIRA, ServiceNow, Azure DevOps Boards, etc.) for incidents, problems, and changes.
• Exposure to CI/CD or at least automated build/deployment pipelines for .NET applications (nice to have for future modernization).

Key Responsibilities

Application Development & Enhancements

• Analyze functional and technical requirements for enhancements across lab workflow, operational dashboard, and internal web portals.
• Design, develop, and unit test new features, reports, and UI changes using C#, .NET (legacy frameworks), Oracle SQL/PL-SQL, and related technologies.
• Refactor and optimize legacy modules while preserving existing behavior and ensuring regression-free delivery.
• Participate in code reviews and ensure adherence to coding standards and secure coding practices.

Production Support & Incident Management

• Provide L2/L3 support for incidents, problems, and service requests across all applications in scope.
• Perform end-to-end analysis of issues (UI → business logic → data access → database) using logs, profilers, and SQL analysis.
• Perform root cause analysis for recurring problems and propose long-term fixes, not just workarounds.
• Work within defined SLAs for impact assessment, communication, and resolution, including handling priority incidents during non-standard hours if required.

Database & Reporting

• Develop and maintain Oracle SQL/PL-SQL objects (views, procedures, packages, triggers) used by the applications and reports.
• Support SQL Server–based reporting components, ensuring consistent data between Oracle transactional systems and reporting layers.
• Work with DBAs to investigate performance bottlenecks (slow queries, blocking, indexing, statistics, etc.).

Release & Change Management

• Prepare deployment packages, change scripts, and release notes for application and database changes.
• Coordinate promotion of changes across Dev / Test / Prod environments in line with change management processes.
• Use version control (Git/TFS or similar) for branching, merging, and maintaining stable baselines.

Stakeholder Collaboration & Documentation

• Work closely with onsite IT teams, business users, QA, and operations teams to clarify requirements and validate solutions.
• Document technical design, data flows, configuration details, and support runbooks for complex modules.
• Provide knowledge transfer and onboarding support to other team members as needed.

Required Experience

• 5–8+ years of experience in Application Development & Support in enterprise environments.
• Demonstrated experience in supporting long-running, business-critical legacy systems with complex business logic and data flows.
• Experience working in distributed onsite–offshore models with overlapping hours to US teams.

Job Summary:  

The Incident Response (IR) Lead manages a team of experts with diverse skill setsincluding Security Operations Center (SOC), Forensics, and technical Subject Matter Expert (SME) advisory. The IR Lead is specifically tasked with managing all aspects of an Incident Response engagement to include incident validation, monitoring, containment, log analysis, system forensic analysis, and reporting. The Incident Response Lead is also responsible for building the relationship with the client and client’s counsel and ensuring the engagement’s objectives and expectations are met and executed successfully as documented in the statement of work. You will leverage a solid foundation of technical expertise in Cybersecurity, Incident Response, and Digital Forensics to successfully execute your responsibilities.

ROLES AND RESPONSIBILITIES

· Accurately collects information from the client concerning the incident to include but not be limited to the client’s environment, size, technology, and security threats. In addition, the IR Lead is responsible for capturing all client’s expectations and objectives throughout the engagement to ensure successful delivery.

· The main point of contact manages and participates in all communications with the client and the client’s counsel during the engagement. The IR Lead sets the cadence for communications.

· Management and Coordination of all technical efforts for the IR engagement to drive the process forward through; tool deployment, ransomware decryption, restoration, and recovery efforts, system rebuilds, system, application, and network administration tasks.

· Coordinates with the Ransom Specialist when ransom negotiations are needed. Ensures updates regarding ransom status are delivered to the client and counsel in a timely fashion.

· Manages and coordinates the onsite efforts with the Onsite Lead or team ensuring they understand and can execute the objectives for the onsite work. Additional responsibilities with onsite efforts include ensuring communications are frequent and getting the daily onsite update communicating these back to the IR Director and/or IR Ops Associate for their Tiger Team.

· Ensures the Forensic Lead is coordinating the collection of data necessary for the investigation.

· Ensures SentinelOne is deployed on time and adding value.

· Communicates with sales when appropriate for SentinelOne, provide client contact.

· Communicates in tandem with the Forensic Lead pertinent findings to the client during the investigation.

· Follows up with the SOC Lead on SentinelOne alerts and encourages/coordinates client participation with the product.

· Accountable for final report review, ensuring the report is accurate, professional, and meets the objective of client counsel.

· Other duties as assigned.

DISCLAIMER The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required personnel so classified.

 Role Description : Skills & Knowledge

1. Experience leading scoping calls

2. Strong background and practical hands-on experience with Windows or Linux System and Network Administration, Security DevOps, Incident Response and Digital Forensics, or Security Engineering

3. Practical experience performing in a functional role including but not limited to one or more of the following disciplines: computer forensics, Incident Response, data analytics, Security Operations, and Engineering, Digital Investigations

4. Possesses strong verbal and written communication skills

JOB REQUIREMENTS

· Bachelor's degree in Computer Science, Computer Engineering, Information Assurance, Forensic Sciences, or related technical field; Graduate degree preferred

· 10+ years experience leading full-cycle incident response investigations and communicating with the client/counsel/carriers

· Must be eligible to work in the US without sponsorship

WORK ENVIRONMENT While performing the responsibilities of this position, the work environment characteristics listed below are representative of the environment the employee will encounter: Usual office working conditions. Reasonable accommodations may be made to enable people with disabilities to perform the essential functions of this job.

PHYSICAL DEMANDS

· No physical exertion is required.

· Travel within or outside of the state.

· Light work: Exerting up to 20 pounds of force occasionally, and/or up-to 10 pounds of force as frequently as needed to move objects.

·        Maximum 5 years of Information Technology/Technology Operations/Information Security experience required.

·        Minimum 3 years of experience in Cybersecurity, Identity & Access Management, Role Based Access Control, and Identity Governance is mandatory.

·        Knowledge on User Life Cycle Management, Access provisioning, Access administration is must.

·        Experience with technologies such as Role-Based Active Control (RBAC) and Attribute Based Access Control (ABAC) is required.

·        Experience in User Access Re-certification activities is mandatory.

·        Working knowledge on Active Directory is must.

·        Working experience on any IAM tool (SailPoint/Okta/OneIdentity/Varonis/MIM) would be added advantage.

·        Knowledge on Identity and Access Management role/processes/tools is must.

·        Prior experience in processing IAM requests (Add/Modify/Delete) is must.

·        Experienced in Incident management & Change Management processes.

·        Knowledge of and the ability to adhere to SAS and SOX audit requirements pertaining to Identity & Access Management job requirements.

·        Experience with work-flow management tools such as ServiceNow.

·        Leveraging creative thinking and problem solving skills, individual initiative, and utilizing MS Office (Word, Excel, Access, and PowerPoint).

·        Understanding personal and team roles; contributing to a positive working environment by building solid relationships with team members; proactively seeking guidance, clarification and feedback.

·        Identifying and addressing business needs: building relationships with Stake Holders; developing an awareness of Firm services; communicating with the business/stake holders in an organized and knowledgeable manner; delivering clear requests for information; demonstrating flexibility in prioritizing and completing tasks; and communicating potential conflicts to a supervisor

·        Experience performing user administration tasks for various in-house and third-party applications.

·        Analyzing, prioritizing, and resolving faults to resolution. Resolve tickets according to SLAs and escalation procedures.

·        Strong analytical, problem solving and organizational skills. Be proactive, dynamic, and flexible.

·        Good Communication skills, able to articulate well with business and stakeholders.

·        Education Qualification : Any graduate/post graduate with Computer Science background.

Primary Responsibilities 

· Excellent hands-on working experience of C#, .NET Core, Web API, MVC, SQL and Entity Framework.  

· Good Knowledge in Angular, Razor and Frontend technologies. 

· Strong understanding of Design Patterns, OOPs concepts, Design Principles. 

·Strong experience in writing Unit and Integration Tests. 

·Strong experience in Microservices,

Containerization (Docker) and Kubernetes, Azure

Storage, Cosmos DB, Service Bus, Event Hubs. Web App. 

· Strong experience in development of Web, Mobile andCloud based application. 

·Experience in CI/CD, and version control (Git/SVN/DevOps).  

·Strong experience in leading team (s) and project though out the development lifecycle. 

· Strong experience in driving client/team discussion, resolve team issues and handle escalations.  

· Good experience with any cloud-based application development experience using Azure/AWS/GCP. 

· Strong experience in transforming business tasks into technical requirements and effort estimations. 

· Expertise in data structures, distributed computing, manipulating, and integrating complex high-volume data from variety of internal and external sources in application. 

· Excellent communication and presentation skills. 

· Good analytical skills  

Additional Responsibilities. 

·  Experience with any No SQL database. 

·  Work with modern framework and design patterns. 

·  Experience supporting US clients/working with US Teams is a huge plus. 

·Should be willing to travel abroad based on customer requirements. 

·Troubleshooting and performance optimization of application and database. Knowledge in WinDbg, PerfMon and SQL Profiler is required. 

· Participate in architectural and design discussion. 

· Ability to mentor junior members in team.

Envoy combines technology and global immigration services to offer the only immigration management platform that makes it seamless for companies to hire and manage an international workforce. We empower companies to acquire the best talent regardless of where they are in the world; helps mobilize employees around the world to take advantage of business opportunities; and enables the management of entire global workforces, providing a strategic, proactive view into workforce and financial forecasting and compliance. We are a fast-growing, award-winning technology company, a leader in our space, and are backed by some of the country’s leading venture capital and growth equity firms.

Our Engineering Team

We have a passionate product engineering team that works on complex technical challenges, employs creativity, and constantly learns a variety of frameworks, tools, and technologies. While we are dedicated to delivering excellent product, we also believe having fun along the way motivates us to pour our heart into what we do. Our team has mastered development and delivery process, allowing the team to focus on designing, architecting, and crafting masterpieces.

We are growing rapidly and expanding our team in India, join our product engineering team to be part of this exciting journey.

“Any fool can write code that a computer can understand. Good programmers write code that humans can understand.” – Martin Fowler

Skills Required

• 5+ years of strong programming experience on .NET platform
• Expertise in C#, ASP.NET Web API / Typescript / Angular (or any front-end framework or passion to learn Angular)
• Hands on experience with SQL
• Azure experience is a plus but not a deal breaker
• Knowledge and experience with Html, CSS, JavaScript
• Experience designing high-level and low-level design of the system
• Experience with microservices architecture is a plus

Expectations

• Contribute to tech grooming backlog items providing design, architecture, and implementation details
• Quality is the key driver to successful delivery, ensure highly testable and quality deliverables
• Leverage troubleshooting and analytical skills to analyze issues
• Experience with debugging, performance profiling and optimization