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Service delivery management Jobs in Bangalore (Bengaluru)

2+ Service delivery management Jobs in Bangalore (Bengaluru) | Service delivery management Job openings in Bangalore (Bengaluru)

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Bengaluru (Bangalore)
5 - 10 yrs
₹8L - ₹12L / yr
IT operations
Service delivery management
IT infrastructure
ITIL
ITIL management
+1 more

IT Operations Management:

 Oversee daily IT operations including infrastructure, service desk, data center,

and network management.

 Ensure high availability, performance, and security of all IT services and

platforms.

 Implement and uphold ITIL best practices across incident, change, problem, and

service management.

 Lead and mentor the IT operations team to achieve performance and service

excellence.

 Monitor KPIs and drive continuous improvement in IT service delivery.

Presales Support for Managed Services:

 Collaborate with Sales and Solution Architects to develop tailored Managed

Services offerings for prospective clients.

 Participate in client meetings to present operational capabilities, service

models, and SLAs.

 Contribute to proposals, RFP responses, and technical documentation for

managed services solutions.

 Provide technical insights and feasibility assessments for client requirements.

Customer Infrastructure Transition:

 Lead the transition and onboarding of customer IT environments into our

Managed Services framework.

 Define and execute transition plans including discovery, documentation,

handover, and stabilization.

 Coordinate with internal teams and client stakeholders to ensure smooth

migration of services and minimal disruption.

 Identify risks and mitigation strategies during the transition phase.

Vendor and Compliance Management:

 Manage third-party service providers and ensure SLA compliance.

 Ensure adherence to industry standards, security practices, and regulatory

requirements.

 Participate in IT budgeting, procurement, and capacity planning.


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Accolite Software

at Accolite Software

1 video
3 recruiters
Sreeda Madathil
Posted by Sreeda Madathil
Bengaluru (Bangalore), Hyderabad, NCR (Delhi | Gurgaon | Noida), Chennai
10 - 20 yrs
₹25L - ₹50L / yr
skill iconLeadership
skill iconPython
Technical director
Service delivery management
skill iconJava
+3 more
Role : Technical Deliver Manager/Technical Director Skills: Full-stack experience with one or more web development frameworks (e.g. Angular/React/Ember/etc. on the front end, Django/Rails/Node/etc. on the backend) Expertise with Python, JavaScript, and SQL WHAT A TECHNICAL DIRECTOR WILL BE DOING - From the get-go, they will work with the existing team to develop and improve the platform and infrastructure, scale the customer-facing aspects of the product, finesse the operations vertical of the business, collect and store data for analysis and presentation, and design and build applications to use this data in various ways. Helps in the planning of the existing architecture and product deliverables, as well as the design and development of entirely new projects. Most of all, will be part of a team embarking on something new, different, and impactful at Licious. INITIAL RESPONSIBILITIES WILL INCLUDE: Partner with our Product Management team to define product specs and build prototypes to test hypotheses Lead a team of the backend, front-end, and mobile developers to ensure delivery of a scalable stack with testing frameworks and instrumentation appropriately factored in Architect the platform for scale and handling millions of transactions with low latency and low failure rates Improving our backend infrastructure and database schema to help Licious better utilize operations and customer data (including migrations, optimizing for performance, logging events and actions, improving the reporting and job management system, and improving our internal dashboards) Creating additional internal systems to expose this data to front end applications. Building entirely new applications to extract valuable insights from existing data Improving upon existing front end applications for optimizing the customer journey Improve the operations stack in the company to manage our processing and fulfilment centers NICE TO HAVES: Expertise with Python, JavaScript, and SQL Full-stack experience with one or more web development frameworks (e.g. Angular/React/Ember/etc. on the front end, Django/Rails/Node/etc. on the backend) Knowledge of modern web development concepts (e.g. RESTful services, MVC architecture, Agile development) An understanding of Supply Chain Management Prior experience in building ERP solutions in manufacturing environments Exposure to business theory, business process development, governance processes, management, budgeting, and administrative operations
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