Presales consultant

Job description:

We are seeking a dynamic and results-driven Sales Development Representative with a proven track record in sales to join our growing team. You will play a critical role driving the sales cycle from prospecting to deal closure, and ensuring we meet our aggressive revenue goals. This is an exciting opportunity to lead sales efforts, collaborate cross-functionally, and make a significant impact on our company's growth trajectory.

Responsibilities:

• Manage your own pipeline of prospects for lead generation;
• Create a database of prospects and target customers with complete contact information;
• Supported by in-house training and support, you will become an expert in our client's overall value proposition, products, and tools;
• Conduct web product demonstrations encompassing both technical and non-technical aspects of the product offer;
• Identify new business opportunities including channel and other partnerships;
• Engage directly with decision-makers and large-scale businesses throughout India;
• Conduct systematic market research to generate high-quality leads and identify key players;
• Maintain accurate and complete customer records, and activity and pipeline reports within Pipedrive and other CRM tools;
• Achieve and report on key KPIs agreed with the targets

Requirements:

• 10-12 years of sales experience required, with a track record of delivering consistent results and exceeding expectations.
• Preferred experience in Life Sciences and BFSI sectors
• Excellent research, planning, and organization skills;
• Demonstrated ability to convert prospects and close online and in person while maintaining established sales quotas;
• Technology savvy and proficient in the use of a range of communication, presentation, and other business tools;
• Excellent interpersonal skills and ability to communicate (oral and written) effectively;
• Strong work ethic;
• Ability to handle multiple projects simultaneously and work under pressure;
• Strong negotiation skills;
• Passion for selling and enthusiastic self-starter with a “can do” attitude.

Company Description

Connect and Heal - CNH Care is a healthcare organization based in Bengaluru that provides holistic outcome-focused, patient-centric care. The company serves as the first point of contact for the healthcare needs of employees and their families through virtual and in-person care. With a subscriber base of over 6 million lives, Connect and Heal aims to provide a care continuum by offering integrated healthcare services, including acute and primary care, emergency response, chronic care management, preventive health checks, diagnostics, and hospital assistance.

Role Description

This is a full-time on-site role for a Customer Care Executive at Connect and Heal - CNH Care. The Customer Care Executive will be responsible for providing customer support, ensuring customer satisfaction, delivering exceptional customer service, and effective communication. They will also be responsible for sales-related tasks to promote the company's services.

Responsibilities:

• Handling customer queries via any support channel
• Approach all queries with customer centric attitude
• Offering exceptional customer service and satisfaction
• Help build and improve processes
• Adhere to set standards of TAT and SLA
• Demonstrates customer empathy during all interactions with customers.

Candidate requirements:

• 1 to 3 years’ experience in a customer support role
• Can handle verbal and non-verbal process (chat, email, phone)
• Excellent interpersonal skills
• Excellent written and oral communication skills in English and Hindi
• A quick learner
• Ability to make high quality decisions & Multi task.

Language Proficiency: English (Fully proficient), Hindi (working proficiency), Marathi & Telegu( limited working proficiency), Tamil & Kannada ( Elementary proficiency) 

CTC offered: 2- 3.50 LPA

Location: Bangalore, HSR Layout

JOB SUMMARY:

The HR Intern will oversee all human resources functions, focusing on recruitment, employee relations, performance management, and training. This role ensures compliance with labor laws and fosters a positive workplace culture. The ideal candidate will excel in people management, demonstrating expertise in HR best practices and a strong commitment to developing talent.

KEY RESPONSIBILITIES:

1. Recruitment & Onboarding:

- Manage the full-cycle recruitment process, from job posting to candidate selection.

- Conduct interviews, reference checks, and extend job offers.

- Oversee employee onboarding, ensuring a smooth transition for new hires.

2. Employee Relations:

- Address employee grievances and provide support to resolve conflicts.

- Promote a positive workplace culture by organizing team-building activities and maintaining an open-door policy.

3. Training & Development:

- Identify training needs and coordinate professional development programs.

- Facilitate training sessions on HR policies, company culture, and other relevant topics.

4. Compliance & Reporting:

- Maintain and update employee records and HR documentation.

- Prepare and submit reports on HR metrics and trends.

Roles & Responsibilities

• Career Counselling students and parents based on the requirements of admission
• A strong Sales pitch for active conversion of leads to admission
• Confident and dedicated, performer in achieving the given targets
• Excellent Communication skills and good interpersonal skills
• Student's concern to be valued as a top priority
• Must update the knowledge and provide the right suggestion to the students.

Desired Candidate Profile:

• Graduate in any stream is preferred
• Multi-linguistic fluency is preferable
• Immediate joiners are requested to apply.

• Create and maintain new hire and personnel files and enter them into Human Resources Information Systems.
• Assist with orientation of new employees.
• Ensure accurate maintenance of all employee records and files (e.g., interview documents, ).
• Support processing and maintenance of payroll records in accordance with policies and procedures, as necessary.
• Generate Human Resources data reports as necessary Answer phone calls and record messages.
• Create and type office correspondence using computer.
• Serve as Human Resources subject matter expert and participate on project teams.
• Day to day operations of the HR function
• End to End Recruitment process like Sourcing of candidates from job portals, taking care of interview and selection process.
• HR Administration (eg. leave management, employee database, salary inputs, training history cards)

• Strong communication and organizational skills
• Must be self-motivated with a strong sense of urgency
• Ability to handle multiple priorities while maintaining strong attention to detail and adhering to deadlines
• Strong interpersonal and communication skills, both oral and written
• Able to create a positive employee experience so that people want to join and stay with the organisation
• Sound judgment and problem-solving skills
• Familiarity with MS Office/Excel/Outlook

What you need to have: