Presales consultant

Role Summary

The Service Delivery & Change Manager is responsible for ensuring smooth day-to-day support operations, structured execution of change requests, and controlled production releases across client accounts and internal systems. This is a hybrid role requiring a mix of delivery management, technical coordination, stakeholder communication, and operational discipline.

Key Responsibilities

• Oversee day-to-day production support activities across projects or client accounts
• Manage incidents, service requests, and operational issues to ensure timely resolution and SLA compliance
• Coordinate with internal technical teams for troubleshooting, escalation, and closure of support cases
• Maintain support records, trackers, and operational documentation
• Support business users with system-related requests, user access coordination, and issue follow-up where needed
• Manage the complete lifecycle of change requests from requirement gathering to closure
• Coordinate with business stakeholders, clients, and technical teams to define scope, effort, timelines, and priorities
• Ensure proper approvals, documentation, planning, testing, deployment readiness, and closure of all changes
• Coordinate production deployments involving application and database changes
• Support release planning, deployment communication, release notes, and post-release follow-up
• Act as the primary coordination point between clients, business teams, and delivery teams
• Lead or support review meetings, status calls, follow-ups, and issue discussions
• Provide regular updates on support status, change progress, risks, and delivery timelines
• Ensure adherence to internal processes, governance standards, and audit requirements
• Support compliance-related activities, reporting needs, and documentation for management or client review
• Prepare weekly and monthly reports covering incidents, support activities, change requests, deployment status, and team utilization
• Track open items, pending approvals, delivery risks, and recurring support trends
• Support management with structured data for invoicing inputs, audit preparation, and operational analysis
• Contribute to process improvements that strengthen service quality, delivery control, and communication flow
• Manage resource planning, team allocation, leave schedules, and backup coverage to ensure smooth delivery continuity.
• Support onboarding, knowledge transfer, and internal coordination for smooth service continuity
• Identify, support, and help drive AI-led initiatives that improve operational efficiency, service quality, reporting, or delivery processes

Required Skills / Knowledge

• Strong experience in application support, service delivery, change management, or technical project coordination
• Good understanding of incident management, service request handling, and change control processes
• Experience in production release coordination and deployment planning
• Strong stakeholder management and client communication skills
• Ability to work across business, technical, and operational teams
• Strong reporting, documentation, and follow-up discipline
• Familiarity with ticketing tools, release processes, and enterprise support environments
• Good analytical and problem-solving skills
• Ability to manage multiple priorities in a structured and calm manner
• Working knowledge of Java-based enterprise applications, including Spring Framework and Hibernate
• Familiarity with cloud platforms such as AWS
• Basic working knowledge of Linux environments
• Understanding of CI/CD tools and version control platforms such as Jenkins, GitHub, and Bitbucket
• Ability to coordinate effectively with development and DevOps teams on application changes, deployments, and environment-related issues
• Strong interest in emerging technologies and willingness to contribute to AI initiatives within the organization

Preferred Qualifications

• Bachelor’s degree in Engineering, IT, Computer Science, or related field
• 5+ years of relevant experience in service delivery, application support, or technical project management
• Experience in client-facing delivery environments
• Exposure to audit, compliance, or governance-heavy projects is an advantage
• Experience in the Energy sector and/or Ecommerce will be an added advantage

Position: Telecaller (Part-time / Full-time)

Location: Sinhasa IT Park, Dhar Road, Indore

Qualification: Open to all educational backgrounds

Experience: Freshers & Experienced – Both are welcome

Required: Excellent communication skills

Job Type: Flexible – Part-time / Full-time (choose what suits you best)

Preference: Candidates based in Indore

Position Overview

• To manage, generate and maximize the revenue through effective Sales & Services to the existing clients and identification of prospective clients.

SR Universe Tech is Hiring for - HR Executive - Talent Acquisition !!!

Job Title: HR Executive - Talent Acquisition (0-3 Years Experience)

Department: Human Resources

Location: Salem

Job Type: Full-time

We are looking for a dynamic HR Executive - Talent Acquisition with 0-3 years of experience to support our recruitment process. The ideal candidate will be responsible for sourcing, screening, interviewing, and onboarding candidates while ensuring a seamless hiring experience. This is a great opportunity for freshers or early-career professionals to grow in HR and talent acquisition.

Key Responsibilities:

1. End-to-End Recruitment:

Assist in job posting on various job portals ( LinkedIn, Indeed, Monster, Job Hai, Many jobs).

Source candidates through databases, social media, referrals, and job portals.

Screen resumes and conduct initial phone to assess candidate fit.

Schedule and coordinate interviews with hiring managers.

2. Candidate Engagement & Interviewing:

Conduct first-level interviews to evaluate skills, experience, and cultural fit.

Provide a positive candidate experience throughout the hiring process.

Maintain regular follow-ups with candidates and hiring teams.

3. Job Portal & Database Management:

Manage and update job postings on multiple platforms.

Maintain an organized candidate database for future hiring needs.

Track recruitment metrics (time-to-fill, source effectiveness).

Skills

Education: Bachelor’s degree in HR, Business Administration, or related field.

Experience: 0-3 years in recruitment/talent acquisition (freshers with relevant internships are welcome).

Technical Skills:

Familiarity with job portals ( LinkedIn, Indeed, Monster, Job Hai, Many jobs).

Basic knowledge of ATS (Applicant Tracking Systems) is a plus.

Proficiency in MS Office (Excel, Word, Outlook).

Soft Skills:

Strong communication and interpersonal skills.

Ability to multitask and work in a fast-paced environment.

Good negotiation and persuasion skills..

• Familiarizing yourself with all products and services offered by our company.
• Good hands on experience to work on portals - #Upwork, #guru #freelancer
• Good knowledge of IT technologies .
• Procuring new clients through direct contact, word-of-mouth, and collaboration with the marketing department.
• Attending networking activities to research and connect with prospective clients.
• Maintaining meaningful relationships with existing clients to ensure that they are retained.
• Suggesting upgrades or added products and services that may be of interest to clients.
• Crafting business proposals and contracts to draw in more revenue from clients.
• Negotiating with clients to secure the most attractive prices.
• Equipping staff with the technical and social skills needed to enhance sales.
• Reviewing clients' feedback and implementing necessary changes.

Business Development Executive Requirements:

• Degree in marketing, business administration, or similar.
• Extensive sales experience.
• Intuitive and insightful, particularly regarding human behavior.
• Ability to generate revenue by identifying pain points and suggesting suitable products or services.
• Neat, well-groomed appearance.
• Great networking skills.
• Excellent written and verbal communication.
• Resourceful, with outstanding research skills.
• Emboldened by challenges.

Business Development Executive (Fresher)

Are you ready to dive into a vibrant and creative industry? This is your chance!

YellowRed Photography is a leading wedding photography company with locations in Bengaluru, Hyderabad, and Hubli. We’re passionate about capturing life’s most beautiful moments, and now, we’re seeking enthusiastic and dynamic individuals to join our team as Business Development Executives.

If you’re eager to help us grow and connect with more couples as they plan their unforgettable weddings, we’d love to hear from you!

Roles & Responsibilities:

● Handle inbound inquiries through calls, social media DMs, and web inquiries.

● Create and present personalized wedding photography packages.

● Manage the end-to-end sales process: from the first inquiry, through proposal creation, to closing the sale.

● Manage client expectations, particularly regarding deliverables, timelines, and budgets.

● Attend weddings, pre-wedding shoots, or client meetings as required to nurture relationships and cross-sell additional services

● Post-event follow-up to ensure client satisfaction and collect referrals/reviews.

Why You’ll Love This Role

● Client Connection: Engage with excited couples during one of the happiest times of their lives — their wedding planning journey!

● Creative Industry Exposure: Work in a vibrant, creative industry with endless opportunities for learning and growth.

● Performance-Based Rewards: Competitive salary package with attractive incentives based on your performance.

● Support for Freshers: We welcome fresh graduates! Your enthusiasm, potential, and ideas are just as valuable to us as experience.

● Collaborative Culture: Join a fun, supportive team where your contributions and ideas matter. Every day brings a new adventure!

Skills & Qualifications

We’re looking for someone who is excited about sales and passionate about working in the

wedding industry:

● Communication: Strong communication skills in English and Kannada are essential.

Proficiency in Telugu would be an added advantage.

● Negotiation & Persuasion: Ability to negotiate, handle objections, and close deals.

● Freshers Welcome: Recent graduates (BBA, BCom, MBA, etc.) are encouraged to apply. We value enthusiasm, a learning mindset, and adaptability.

● Open to Experienced Candidates: If you have experience in sales, marketing, or business development, we’d love to hear from you too!

Location: Near to Vajarahalli metro station, kanakapura road, South Bangalore.

Annual CTC: Two lakhs to Four lakhs plus incentives

For more information, feel free to contact us

• Create and execute a strategic sales plan that expands our customer base and extends the company's global reach
• Meet with potential clients and grow long-lasting relationships that address their needs
• Recruit sales representatives, set objectives, train and coach them, and monitor their performance
• Identify knowledge gaps within the team and develop plans for filling them
• Ensure that company quotas are met by holding daily check-ins with sales team to set objectives and monitor progress
• Manage the month-end and year-end close processes
• Five or more years of experience in managing sales in a corporate setting
• Proven record of success with the entire sales process, from planning to closing
• Excellent communication, interpersonal, and organizational skills
• Superb leadership ability
• Candidate can join immediately

Skills:

Excellent verbal and written communication.

Strong leadership and management skills.

Must have excellent interpersonal skills.

Sound knowledge of MS Office, word and Email correspondence.

Knowledge of E-commerce online portals.