ROLE : System Admin LOCATION : Bangalore YEARS OF EXPERIENCE : 3-5 years Job brief We are looking for a System Administrator to maintain, upgrade and manage our software, hardware and networks.Resourcefulness is a necessary skill in this role. You should be able to diagnose and resolve problems quickly. You should also have the patience to communicate with a variety of interdisciplinary teams and users.Your goal will be to ensure that our technology infrastructure runs smoothly and efficiently. Roles and Responsibility: Install and configure software and hardware Manage network servers and technology tools Set up accounts and workstations Monitor performance and maintain systems according to requirements Troubleshoot issues and outages Ensure security through access controls, backups and firewalls Upgrade systems with new releases and models Develop expertise to train staff on new technologies Build an internal wiki with technical documentation, manuals and IT policies Requirements Proven experience as a System Administrator, Network Administrator or similar role Experience with databases, networks (LAN, WAN) and patch management Knowledge of system security (e.g. intrusion detection systems) and data backup/recovery Ability to create scripts in Python, Perl or other language Familiarity with various operating systems and platforms Resourcefulness and problem-solving aptitude Excellent communication skills BSc/Ba in Information Technology, Computer Science or a related discipline; professional certification (e.g. Microsoft Certified Systems Administrator (MCSA)) is a plus Minimum Requirement / Qualification: Graduate ( B.E. / B. Tech) 1 – 2 years of work experience Proficient in MS office Notice Period – Less than 30 days
Provide Technical Customer Support. Act as a bridge between our in-house Customer Success Team and Engineering team. Make sure issues reported by end users are reproducible, dig deep on client and server side to get logs and metadata, create issues internally. Occasionally you will be asked to write scripts to automate few of the routine ops tasks and work on any other Dev Ops tasks as well. This role will eventually mature into a Jr. DevOps Engineer.
Senior Technical Support Engineer Job Description: The RedLock Support team is looking for a highly motivated Senior Technical Support Engineer to join our Global Technical Support team. The ideal applicant will be self-directed, well organized, articulate, and a team player. The Senior Technical Support Engineer will work closely with our enterprise customers to troubleshoot and resolve issues to satisfaction. Responsible for the review of your own individual case backlog and providing technical and case management advice to junior members of the team along with leveraging established relationships with other teams including Engineering, Sales, Professional Services and outside Vendors. As a member of the RedLock Technical Support Team, the candidate will play a key role in developing and maintaining a strong customer perception of support quality, bringing customer and support analyst feedback into engineering, and working with engineers in the escalation of challenging cases. This role requires exceptional customer centricity, team building, a motivational style and analytical skills. The right candidate is truly passionate about customer success and has a proven track record to talk about! Responsibilities Key hands-on and customer-facing role in the Technical Support group who will be responsible for supporting the RedLock SaaS platform remotely Demonstrated capabilities in leading support activities like incident logging, initial troubleshooting, doing root cause analysis, updating knowledge base, logging updates, interacting internal, external stakeholders, ensuring SLAs are adhered in terms of issue resolution, communication and appropriate adherence to incident management procedures Closely interact with enterprise customers in leading technical support of RedLock product issues Closely collaborating with engineering teams in thoroughly understanding the technical aspects of the solution provided for self-reliant delivery and support to enterprise customers Act as an SME (Subject Matter Expert) for RedLock products and demonstrate a solid technical understanding of the entire RedLock solutions ecosystem Participate in a 24x7 shift rotation Qualifications 5+ years of experience in a customer-facing role supporting security or enterprise software products, preferably 2+ years of SaaS experience Shell Scripting and knowledge of Java and Python. Good understanding of cloud platforms such as AWS, Microsoft Azure and/or Google Cloud Platform Strong troubleshooting skills Ability to work with a rapidly evolving product and leading-edge customers Self-starter and motivated to work in a high growth and fast paced environment Understand the product direction and customer use-cases and provide input on product and code changes through all points of the product cycle. Entrepreneurial drive and work ethic, self-motivated, results oriented and demonstrated ability to add value and succeed in a fast-paced environment. Good analytical and troubleshooting skills. Excellent verbal and written communication skills Excellent organization, project management, time management, and communication skills Ability to work independently and to deliver on detail as well as strategy About RedLock RedLock enables effective security governance across Amazon Web Services, Microsoft Azure, and Google Cloud environments. The RedLock Cloud 360TM platform takes a new AI-driven approach that correlates disparate security data sets including network traffic, user activities, risky configurations, and threat intelligence, to provide a unified view of risks across fragmented cloud environments. With RedLock, organizations can manage risks, validate architecture, and enable security operations across cloud computing environments. Global brands across a variety of verticals trust RedLock to secure their public cloud computing environments. RedLock has received a number of industry accolades including finalist for Most Innovative Startup at RSA 2017, CRN Emerging Vendors in Security 2017, and TiE50 Winner 2017.
We are looking to hire a support engineer who is an expert in troubleshooting, quick learner and provides excellent experience to customers. In this position, the engineer shall interact with sys-admin/DevOps engineers of the customer and help them solve issues arising in their OpenStack/Kubernetes installation. This role involves continuous learning and sharpening of OpenStack skills. Apart from providing support to customers, the role involves creating and maintaining automation systems which help reduce human involvement in resolving incidents.