SRE Engineer – GCP | Shell | Python | Kubernetes | DevOps

Role Summary

We are looking for a business analyst with proven experience delivering enterprise-class customer relationship management (CRM) and customer experience (CX) solutions across local, state, and other public sectors.

The ideal candidate should be comfortable owning end-to-end delivery from requirement to deployment.

Key Responsibilities

•  Lead requirement-gathering sessions, stakeholder discussions, and functional analysis.
• Manage end-to-end delivery of CRM/CX implementations including case management, service requests, workflows, dashboards, and agent desktop functionality.
• Configure and maintain CRM/CX platform modules- translate business rules into workflows, queues, and cross-channel routing logic.
• Coordinate with business stakeholders, development, QA, and support teams to ensure smooth project execution and delivery.
• Manage escalations, defect tracking, issue resolution, and proactive client communication throughout the project lifecycle.
• Plan and support UAT, regression testing, release validation, and production go-live activities.
• Track project activities and issues using JIRA or similar tool in an Agile/Scrum environment.

Skills & Qualifications

• 4 + years of experience in Business Analysis and project coordination, preferably on enterprise CRM or CX platform implementations.
• Hands-on experience with an enterprise CRM/CX platform covering case management, workflows, dashboards etc
• Familiarity with cross-channel service delivery such as web, social, and service channel integration within a unified CRM/CX environment.
•  Exposure to enterprise application ecosystems (ERP, cloud infrastructure, or related platforms) is a strong advantage.
• Proven ability to manage escalations, defect lifecycles, and cross-functional coordination independently.
• Proficient with JIRA, Zoho, or similar tools for Agile/Scrum tracking; strong documentation and written communication skills.

Note: We are looking for immediate joiners with 6+ years of experience.

Job Description

UnicornisAI is seeking a Senior Data Scientist with expertise in chatbot development using Retrieval-Augmented Generation (RAG) and OpenAI. This role is ideal for someone with a strong background in machine learning, natural language processing (NLP), and AI model deployment. If you are passionate about developing cutting-edge AI-driven solutions, we’d love to have you on our team.

Key Responsibilities

- Design and develop AI-powered chatbots using Retrieval-Augmented Generation (RAG), OpenAI models (GPT-4, etc.), and vector databases

- Build and fine-tune large language models (LLMs) to improve chatbot performance

- Implement document retrieval and knowledge management systems for chatbot responses

- Optimize NLP pipelines and model performance using state-of-the-art techniques

- Work with structured and unstructured data to enhance chatbot intelligence

- Deploy and maintain AI models in cloud environments such as AWS, Azure, or GCP

- Collaborate with engineering teams to integrate AI solutions into products

- Stay updated with the latest advancements in AI, NLP, and RAG-based architectures

Required Skills & Qualifications

- 6+ years of experience in data science, AI, or a related field

- Strong knowledge of RAG, OpenAI APIs (GPT-4, GPT-3.5, etc.), LLM fine-tuning, and embeddings

- Proficiency in Python, TensorFlow, PyTorch, and other ML frameworks

- Experience with vector databases such as FAISS, Pinecone, or Weaviate

- Expertise in NLP techniques such as Named Entity Recognition (NER), text summarization, and semantic search

- Hands-on experience in building and deploying AI models in production

- Knowledge of cloud platforms like AWS Sagemaker, Azure AI, or Google Vertex AI

- Strong problem-solving and analytical skills

Nice-to-Have Skills

- Experience with MLOps tools for model monitoring and retraining

- Understanding of prompt engineering and LLM chaining techniques

- Exposure to LangChain or similar frameworks for RAG-based chatbots

Location & Work Mode

- Open to remote or hybrid work, based on location

Interested candidates can email their resumes to Sachin at unicornisai.com

L2 Network Engineer (NOC - Operation & Monitoring)

We are looking for experienced L2 Network Engineers to join our NOC (Network Operations Center) team. The ideal candidate should have 3+ years of experience in IT networking with expertise in troubleshooting, configuration, and monitoring of network devices.

Job Details:

• Location: Sec-24, Noida, UP
• Working Hours: 9:30 AM – 6:30 PM
• Support Days: Monday to Saturday
• Experience Required: 3+ years in IT Networking
• Education: B.Tech / MCA (Passing year 2021, No distance learning)
• Certifications: CCNA / CCNP
• Salary: ₹3.0 - ₹3.6 LPA

Key Responsibilities:

• Monitor and manage network performance to ensure smooth operations.
• Troubleshoot and configure routers, switches, and other network devices.
• Work with ITSM tools for incident and problem management.
• Analyze and resolve network issues related to IP addressing, subnetting, VLANs, and routing protocols (OSPF, BGP).
• Implement security policies, access controls, and network configurations as per company standards.
• Support and optimize LAN/WAN infrastructure to ensure minimal downtime.
• Configure and manage MPLS, SD-WAN, and VLAN Trunking Protocol (VTP).
• Handle STP (Spanning Tree Protocol), Inter-VLAN Routing, and SNMP monitoring.

Technical Skills Required:

• Networking Protocols: OSPF, BGP, MPLS, ICMP, SNMP
• Network Components: Routers, Switches, Firewalls, Load Balancers
• IP Addressing & Subnetting: IPv4, IPv6, CIDR
• Network Monitoring & ITSM Tools: Experience with at least one tool
• LAN & WAN Technologies: VLAN, Trunking, Inter-VLAN Routing
• Security & Management: Access Control, SNMP Monitoring, Community Strings

Who Should Apply?

• Candidates with strong troubleshooting and network configuration skills.
• Those looking to grow in NOC operations, network monitoring, and L2 network support.
• Individuals with a CCNA/CCNP certification and experience in handling enterprise-level networks.

As a Manager- Visual Product Design, you will lead and manage the entire design process from ideation to execution of company products. We are looking for someone who can

focus on the functionality and overall visual elements that enhance the client’s ability to navigate within digital products effortlessly.

Job Responsibilities

• Oversee new product and enhancements' design process, ensuring

a consistent and user-friendly experience.

• Mentor associate designers, providing guidance and feedback to help them nurture their skills.

• Work closely with product managers, engineers, and other stakeholders to align design vision with business goals and technical constraints.

• Strategically plan and create visual aids like wireframes, storyboards,

prototypes, user flows, process flows, and site maps to articulate and

showcase user interface designs.

• Present product design ideas to leadership and take direction whenever necessary.

• Showcase great UX and UI solutions, having worked on initiatives end to end from Product Discovery to continuous improvements.

• Provide feedback on existing or newly developed user experiences to the engineering team.

• Develop and maintain design systems, ensuring consistency and efficiency in our digital products.

• Stay up-to-date with the latest UI trends, techniques, and technologies.

• Collaborate closely with cross-functional teams, including engineering and product management to define and implement innovative solutions for product direction, visuals, and experience.

• Take ownership of meeting deadlines and delivering high-quality results on time.

Skills & Qualifications

• Any Bachelor’s or Master’s degree or any other design-related field of study.

• 10+ years of experience as a product designer, with a strong portfolio

showcasing your work.

• Strong portfolio demonstrating UI design skills and experience in creating design systems and components.

• Experience with responsive design and an understanding of the nuances of designing for various devices and platforms.

• Strong understanding of user-centered design principles and best practices.

• Demonstrate high proficiency in Figma, encompassing component creation and management, prototyping, and collaboration features, along with excellent visual design skills and a keen sensitivity to user-system interaction.

• Excellent communication skills, able to clearly articulate design decisions and work collaboratively with non-design stakeholders.

• Ability to solve problems creatively and effectively with a passion for creating user-centric solutions which will require high level of creativity and initiative to bring innovative ideas to the table.

Role Overview

We are looking for a sharp, relationship-driven Key Account Manager to own and grow our most valuable client partnerships. You will be the single point of accountability for a portfolio of key accounts — driving renewals, upsells, and ensuring clients extract maximum value from Superbot’s AI communication stack. This role sits at the intersection of sales, product, and delivery — you’ll need commercial instincts paired with enough technical fluency to consult on bot strategy and deployment outcomes.

Key Responsibilities

• Own end-to-end relationship management for a portfolio of 15–25 key accounts, serving as the primary point of contact for CXOs, IT heads, and department leads.
• Drive revenue growth through renewals, upsells, cross-sells, and expansion into new use cases (voice bots, WhatsApp bots, chat widgets, outbound campaigns).
• Conduct regular business reviews (QBRs) with clients, presenting ROI metrics, usage analytics, and actionable recommendations to deepen platform adoption.
• Collaborate with the Prompt Engineering and Bot Deployment teams to ensure client bots are optimised for conversion, CSAT, and operational goals.
• Act as the voice of the customer internally — channel feedback to Product, Engineering, and Leadership to shape roadmap priorities.
• Identify at-risk accounts early, build and execute retention playbooks, and maintain a net revenue retention rate above target.
• Support pre-sales efforts for strategic prospects by contributing to solution design, demos, and proposal narratives.
• Maintain accurate pipeline, forecast, and account health data in CRM (HubSpot/Salesforce).
• Stay current on competitive landscape, industry trends in conversational AI, and regulatory shifts relevant to client verticals.

Requirements

• Minimum 1 year of experience in Key Account Management, Client Success, or Sales in a SaaS / AI / CPaaS / EdTech environment.
• Strong commercial acumen — comfortable with P&L conversations, pricing negotiations, and contract structuring.
• Excellent communication skills in English and Hindi; ability to engage confidently with senior stakeholders.
• Familiarity with AI/ML concepts, chatbot/voicebot platforms, or CPaaS ecosystems (Twilio, Gupshup, Tata Tele, etc.) is a strong plus.
• Hands-on experience with CRM tools (HubSpot, Salesforce) and comfort with data-driven account planning.
• Self-starter who thrives in a fast-paced, evolving product environment and can context-switch across verticals.

About the company: RealmApp is a browser extension for literacy, discovery, and productivity for Web3 users. Users can choose from a range of customisable widgets suiting their stage and role in crypto.

The team comprises experienced crypto entrepreneurs, operators, and stalwarts of the industry as advisors and investors.

Min Requirements:

• Pro at Figma
• 2+ years of proven experience in UI/UX role
• Understanding fundamental design concepts such as color theory, typography, and composition
• Ability to collaborate quickly, communicate, and present ideas
• A keen eye for detail, with the ability to recognize trends and user feedback
• Ability to work in an agile environment and collaborate with other designers

Good to have:

• A general understanding of web and mobile technologies and development languages such as HTML, CSS, and JavaScript
• Understanding of accessibility and usability guidelines and best practices
• Fundamental knowledge of user experience research and testing methods

Application Process:

Interested candidates can apply by sharing assessments or improvements to the company website (www.realmapp.io) along with their portfolio link.

Responsibilities

• Our Site reliability engineers work on improving the availability, scalability, performance, and reliability of enterprise production services for our products as well as our customer’s data lake environments.
• You will use your expertise to improve the reliability and performance of Hadoop Data lake clusters and data management services. Just as our products, our SRE are expected to be platform and vendor-agnostic when it comes to implementing, stabilizing, and tuning Hadoop ecosystems.
• You’d be required to provide implementation guidance, best practices framework, and technical thought leadership to our customers for their Hadoop Data lake implementation and migration initiatives.
• You need to be 100% hand-on and as a required test, monitor, administer, and operate multiple Data lake clusters across data centers.
• Troubleshoot issues across the entire stack - hardware, software, application, and network.
• Dive into problems with an eye to both immediate remediations as well as the follow-through changes and automation that will prevent future occurrences.
• Must demonstrate exceptional troubleshooting and strong architectural skills and clearly and effectively describe this in both a verbal and written format.

Requirements

• Customer-focused, Self-driven, and Motivated with a strong work ethic and a passion for problem-solving.
• 4+ years of designing, implementing, tuning, and managing services in a distributed, enterprise-scale on-premise and public/private cloud environment.
• Familiarity with infrastructure management and operations lifecycle concepts and ecosystem.
• Hadoop cluster design, Implementation, management and performance tuning experience with HDFS, YARN,
• HIVE/IMPALA, SPARK, Kerberos and related Hadoop technologies are a must.
• Must have strong SQL/HQL query troubleshooting and tuning skills on Hive/HBase.
• Must have a strong capacity planning experience for Hadoop ecosystems/data lakes.
• Good to have hands-on experience with – KAFKA, RANGER/SENTRY, NiFi, Ambari, Cloudera Manager, and HBASE.
• Good to have data modeling, data engineering, and data security experience within the Hadoop ecosystem.Good to have deep JVM/Java debugging and tuning skills.

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Please Find the Job Details below.


Sales Manager Responsibilities:

• Managing organizational sales by developing a business plan that covers sales, revenue and expense controls.
• Meeting planned sales goals.
• Setting individual sales targets with the sales team.
• Tracking sales goals and reporting results as necessary.
• Overseeing the activities and performance of the sales team.
• Coordinating with marketing on lead generation.
• The ongoing training of your salespeople.
• Developing your sales team through motivation, counseling and product knowledge education.
• Promoting the organization and products.
• Understand our ideal customers and how they relate to our products.

Sales Manager Requirements:

• Bachelors or Master's degree in Business, Marketing or a related field.
• Experience in planning and implementing sales strategies.
• Experience in customer relationship management.
• Experience managing and directing a sales team.
• Excellent written and verbal communication skills.
• Dedication to providing great customer service.
• Ability to lead a sales team.