Software Development Engineer Testing (SDET)

Job Summary:

Technical Support Associates

We are looking for technically skilled and customer-oriented SME Voice – Technical Support Associates to provide voice-based support to enterprise clients. The role involves real-time troubleshooting of complex issues across servers, networks, cloud platforms (Azure), databases, and more. Strong communication and problem-solving skills are essential.

Key Responsibilities:

- Provide technical voice support to B2B (enterprise) customers.

- Troubleshoot and resolve issues related to:

- SQL, DNS, VPN, Server Support (Windows/Linux)

- Networking (TCP/IP, routing, firewalls)

- Cloud Services – especially Microsoft Azure

- Application and system-level issues

- Assist with technical configurations and product usage.

- Accurately document cases and escalate unresolved issues.

- Ensure timely resolution while meeting SLAs and quality standards.

Required Skills & Qualifications:

- 2.5 to 5 years in technical support (voice-based, B2B preferred)

 Proficiency in:

- SQL, DNS, VPN, Server Support

- Networking, Microsoft Azure

- Basic understanding of coding/scripting

- Strong troubleshooting and communication skills

- Ability to work in a 24x7 rotational shift environment

Job Title: Product Owner / Product Manager

📍 Location: Hyderabad

🕓 Employment Type: Contract

🧠 Experience Required: 10+ Years

Job Purpose

We are seeking an experienced Product Owner / Product Manager  to lead a team responsible for the design, development, deployment, and continuous improvement of global application products and integration platforms.

This role provides functional and technical expertise across multiple enterprise technologies — including BAI MQFT, BizTalk, MuleSoft, OpenText, Solace, and TWS (Tivoli Workload Scheduler) — ensuring delivery excellence, operational stability, and business alignment.

As part of the Global Applications Service Delivery Team, the Product Owner will collaborate with stakeholders across regions, manage vendor relationships, and drive Agile and ITIL-based service delivery and product management practices.

Key Responsibilities

Product & Service Ownership

• Own the end-to-end lifecycle management of integration and application services (BAI MQFT, BizTalk, MuleSoft, OpenText, Solace, TWS).
• Lead design, development, deployment, and support of global IT solutions aligned with business strategies.
• Drive continuous improvement and ensure products evolve effectively to meet changing business needs.
• Maintain awareness of industry trends and emerging technologies to recommend innovative, cost-effective solutions.

Delivery & Vendor Management

• Manage 3rd-party vendors, ensuring delivery excellence through defined SLAs, KPIs, and performance metrics.
• Oversee service delivery operations, ensuring availability, reliability, and performance standards are met.
• Serve as the primary escalation point for business demands and critical incidents.

Leadership & Team Development

• Lead and mentor a global team (up to 10 associates plus vendor resources), fostering a high-performance, collaborative environment.
• Develop talent and succession plans to ensure sustainability of technical and business expertise.
• Promote Agile methodologies and DevOps practices, acting as a role model for collaborative and adaptive behaviors.

Stakeholder Management

• Collaborate with business stakeholders, IT leadership, and cross-functional teams (Platform, Database, Security, Deployment, etc.) to align IT solutions with business goals.
• Provide regular progress updates to stakeholders on demands, deliverables, and service performance.
• Build and sustain a network of key users, functional experts, and product owners globally.

Governance & Financial Management

• Manage product area budgets, ensuring cost optimization and transparency.
• Contribute to strategic planning and support the HUB Talent Pipeline strategy.
• Ensure compliance with IT governance, risk management, and service introduction frameworks.

Qualifications & Experience

Education:

• Bachelor’s degree in Information Technology, Computer Science, or a related field.

Experience:

• Minimum 10+ years of experience in SAP ABAP development and product management.
• Strong technical and functional knowledge of integration technologies:
• BAI MQFT, Microsoft BizTalk, MuleSoft, OpenText, Solace, TWS (Tivoli Workload Scheduler)
• Experience managing global IT delivery teams and vendor resources.
• Exposure to FMCG (Fast-Moving Consumer Goods) industry preferred.
• Proven experience with Agile, Scrum, ITIL, DevOps frameworks.
• Certifications in ITIL, Agile/Scrum, PMI, or DevOps will be an advantage.

Key Competencies

Technical & Functional Skills:

• Product Lifecycle Management
• Service Delivery & ITIL Processes
• Stakeholder Relationship Management
• Vendor Management
• Service Level Management (SLM)
• Agile / Scrum / DevOps Methodologies
• SAP ABAP Expertise

Leadership & Behavioral Competencies:

• Strategic Thinking & Problem Solving
• Team Building & Talent Development
• Customer-Centric Mindset (“Zero Distance to Customer”)
• Dealing with Ambiguity & Complex Challenges
• Strong Communication & Collaboration Skills

Maintain accurate financial records and statements

Manage daily accounting entries, invoices, and billing

Reconcile bank statements and track company expenses

Assist in preparation of monthly financial reports

Handle basic GST, TDS, and tax-related entries (if applicable)

Work with Excel or Tally to manage accounting data

Communicate with clients or vendors for payment follow-ups

Bachelor's degree in Commerce / BBA / Finance or related field

0–1 year experience in accounting or related field (Freshers welcome)

Basic knowledge of MS Excel and Tally (or other accounting software)

Strong attention to detail and accuracy

Good communication skills (English & Hindi preferred)

Must have a personal laptop and stable internet connection

Job Description: Data Analyst

Position: Data Analyst

Location: Gurgaon

Experience Level: 1-3 Years

Employment Type: Full-Time

Role Overview

We are looking for a results-driven Data Analyst to join our team and support business decision-making through data insights and analytics. The ideal candidate will be highly proficient in Python, skilled in data visualization tools, and experienced in solving complex problems to drive measurable business outcomes such as revenue growth or cost reduction.

Key Responsibilities

Data Analysis and Insights:

Extract, clean, and analyze large datasets using Python to uncover trends and actionable insights.

Develop predictive models and conduct exploratory data analysis to support business growth and operational efficiency.

Business Impact:

Identify opportunities to increase revenue or reduce costs through data-driven strategies.

Collaborate with stakeholders to understand business challenges and provide analytics-driven solutions.

Data Visualization:

Build intuitive dashboards and reports using tools like Zoho Analytics, Looker Studio, or Tableau.

Present findings and insights clearly to both technical and non-technical stakeholders.

Problem-Solving:

Work on end-to-end problem-solving, from identifying issues to implementing data-backed solutions.

Continuously optimize processes through automation and advanced analytics techniques.

Collaboration and Reporting:

Work closely with teams across departments to understand data needs and deliver solutions tailored to their goals.

Provide ongoing reporting and insights to track key performance indicators (KPIs) and project outcomes.

Required Skills & Qualifications

Technical Expertise:

Strong proficiency in Python, including libraries such as Pandas, NumPy, Matplotlib, and Seaborn.

Hands-on experience with BI tools like Zoho Analytics, Looker Studio, or Tableau.

Analytical Skills:

Proven ability to analyze data to generate insights that drive decision-making.

Demonstrated success in addressing business challenges and achieving results such as revenue increment or cost reduction.

Problem-Solving:

Experience working on real-world business problems, identifying root causes, and implementing data-based solutions.

Communication:

Strong ability to communicate complex insights effectively to diverse audiences.

Excellent presentation and storytelling skills to translate data into actionable business strategies.

Preferred Qualifications

Bachelor’s or Master’s degree in Data Science, Statistics, Computer Science, or related field.

Certifications in data analytics tools or platforms (e.g., Tableau, Looker).

Experience with advanced analytics or machine learning concepts.

What We Offer

Opportunity to work on impactful projects that directly influence business outcomes.

Collaborative, innovative, and supportive work environment.

Access to cutting-edge tools and technologies.

Competitive salary and growth opportunities.

1. Hands on experience in designing and developing applications using NodeJS and have at least 3 - 4
2. years’ experience on the same.
3. Should have excellent in-depth knowledge on Nodejs and Mongo DB.
4. Working knowledge of RESTful web services.
5. Basic understanding of front-end technologies, such as HTML5, and CSS3.
6. Integration of user-facing elements developed by front-end developers with server side logic
7. Design and implementation of low-latency, high-availability, and performant applications
8. Proficient understanding of code versioning tools, such as Git
9. Good communication skills.
10. Experience in working effectively within a team.

• We are looking for a skilled React.js Developer to join our front-end development team. In this role, you will be responsible for developing and implementing user interface components using React.js concepts and workflows such as Redux, Flux, and Webpack. You will also be responsible for profiling and improving front-end performance and documenting our front-end codebase.
• To ensure success as a React.js Developer, you should have in-depth knowledge of JavaScript and React concepts, excellent front-end coding skills, and a good understanding of progressive web applications. Ultimately, a top-class React.js Developer should be able to design and build modern user interface components to enhance application performance.

• Meeting with the development team to discuss user interface ideas and applications.
• Reviewing application requirements and interface designs.
• Identifying web-based user interactions.
• Developing and implementing highly-responsive user interface components using React concepts.
• Writing application interface codes using JavaScript following React.js workflows.
• Troubleshooting interface software and debugging application codes.
• Developing and implementing front-end architecture to support user interface concepts.
• Monitoring and improving front-end performance.
• Documenting application changes and developing updates.

• Bachelor’s degree in Computer Science, Information Technology, or a similar field.
• Previous experience working as a React.js Developer.
• In-depth knowledge of JavaScript, CSS, HTML and front-end languages.
• Knowledge of REACT tools including React.js, Webpack, Enzyme, Redux, and Flux.
• Experience with user interface design.
• Knowledge of performance testing frameworks including Mocha and Jest.
• Experience with browser-based debugging and performance testing software.
• Excellent troubleshooting skills.
• Good project management skills.

Looking for a mid level .NET developer with 3+ Years of Experience.

Extensive experience with Microsoft technologies including.NET, ASP.Net Core MVC, C#, MS SQL Server. WPF, WCF C#, ASP.NET, XML, XSL, scripting languages including JQuery/JavaScript and HTML.

Working on ASP.Net Core2 MVC is added advantage.

Good to have knowledge with SQL Server 2012, indexing and queries and SSIS/SSRS.

Has Implemented Ajax Controls in C# . Net Projects

Complete understanding of MS SQL Database. Data modelling to visualize database structure.

Writing queries use for front‐end applications (websites, desktop applications, Mobile App or cloud apps).

Good understanding of Reviewing query performance and optimizing code.

Designing and coding database tables to store the application’s data.

Creating database triggers, stored procedures & functions.

Creating table indexes to improve database performance.

Has experience in writing unit tests & performing unit tests on own codes.

Responsibilities:‐

• To be responsible for managing technology in projects and providing technical guidance / solutions for work completion.

• To develop and guide the team members in enhancing their technical capabilities and increasing productivity.

• To ensure process compliance in the assigned module and participate in technical discussions/review.

• To prepare and submit status reports for minimizing exposure and risks on the project.

• Experience working with MVC framework.

• Hands on experience on various design patterns

• Experience in Unit testing development.

• Good to have experience on Team foundation server and Agile Development.

• Oversee and review code as required.

• Drive implementation and address technical roadblocks that the team is facing.

• Experience with diagnosing performance and/or memory issues is a plus, including using relevant profiler tools.

• Oversee and assist during system testing, UAT and deployment.