DEVOPS ENGINEER_ URGENT HIRING at Wissen Technology · Bengaluru (Bangalore), Mumbai, Pune · 3 - 7 years · Profitable · Posted 11 Nov 2025
Java
Ruby
PythonRequired skills and experience
• Bachelor's degree, Computer Science, Engineering or other similar concentration (BE/MCA)
• Master’s degree a plus
• 3-8 years’ experience in Production Support/ Application Management/ Application Development (support/ maintenance) role.
• Excellent problem-solving/troubleshooting skills, fast learner
• Strong knowledge of Unix Administration.
• Strong scripting skills in Shell, Python, Batch is must.
• Strong Database experience – Oracle
• Strong knowledge of Software Development Life Cycle
• Power shell is nice to have
• Software development skillsets in Java or Ruby.
• Worked upon any of the cloud platforms – GCP/Azure/AWS is nice to have
Shubham Vishwakarma
Full Stack Developer - Averlon
About Wissen Technology
About
The Wissen Group was founded in the year 2000. Wissen Technology, a part of Wissen Group, was established in the year 2015. Wissen Technology is a specialized technology company that delivers high-end consulting for organizations in the Banking & Finance, Telecom, and Healthcare domains.
With offices in US, India, UK, Australia, Mexico, and Canada, we offer an array of services including Application Development, Artificial Intelligence & Machine Learning, Big Data & Analytics, Visualization & Business Intelligence, Robotic Process Automation, Cloud, Mobility, Agile & DevOps, Quality Assurance & Test Automation.
Leveraging our multi-site operations in the USA and India and availability of world-class infrastructure, we offer a combination of on-site, off-site and offshore service models. Our technical competencies, proactive management approach, proven methodologies, committed support and the ability to quickly react to urgent needs make us a valued partner for any kind of Digital Enablement Services, Managed Services, or Business Services.
We believe that the technology and thought leadership that we command in the industry is the direct result of the kind of people we have been able to attract, to form this organization (you are one of them!).
Our workforce consists of 1000+ highly skilled professionals, with leadership and senior management executives who have graduated from Ivy League Universities like MIT, Wharton, IITs, IIMs, and BITS and with rich work experience in some of the biggest companies in the world.
Wissen Technology has been certified as a Great Place to Work®. The technology and thought leadership that the company commands in the industry is the direct result of the kind of people Wissen has been able to attract. Wissen is committed to providing them the best possible opportunities and careers, which extends to providing the best possible experience and value to our clients.
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Role Summary
We are seeking a proactive and technically skilled Python Application Support Engineer to join our Technical Operations team. This role is crucial for ensuring the stability and reliability of our mission-critical, Python-based applications. You will be responsible for timely incident resolution, deep-dive troubleshooting, implementing permanent fixes, and driving operational efficiency through automation.
🔑 Key Responsibilities
Technical Troubleshooting & Incident Management
- Incident Resolution: Serve as the primary point of contact for complex Level 2 and Level 3 production incidents, diagnosing root causes and resolving issues across our Python application stack.
- Deep-Dive Analysis: Utilize log analysis tools (e.g., Splunk, ELK Stack) and monitoring platforms (e.g., Prometheus, Grafana) to quickly identify and address anomalies in application behavior.
- Code Debugging: Analyze, debug, and fix application issues directly within the Python codebase, including Flask/Django services, worker queues, and custom scripts.
- Database Health: Troubleshoot performance issues and conduct basic SQL/NoSQL query tuning and health checks (e.g., for PostgreSQL, MongoDB, or Redis).
Operational Excellence & Automation
- Monitoring & Alerting: Continuously refine and optimize application monitoring, alerting, and logging configurations to improve mean time to detect (MTTD) and mean time to resolve (MTTR).
- Python Automation: Develop, maintain, and enhance automated scripts (primarily in Python) to streamline routine operational tasks, reporting, health checks, and system recovery processes.
- Documentation: Create and maintain comprehensive documentation, runbooks, and knowledge base articles for application support procedures and recurring issues.
Collaboration & Prevention
- Cross-Functional Fixes: Collaborate closely with the Development and DevOps teams to provide clear technical feedback on recurring issues and implement permanent, scalable solutions.
- Proactive Maintenance: Identify potential system bottlenecks, performance degradation points, and areas prone to failure, recommending and implementing preventative measures.
⚙️ Required Qualifications
- Experience: 3 to 5 years of professional experience in Application Support, Production Support, Site Reliability Engineering (SRE), or a similar technical role.
- Python Expertise (Mandatory): Strong hands-on experience with Python scripting and programming, including the ability to read, debug, and modify application code.
- Operating Systems: Proficient working knowledge of Linux/Unix environments and shell scripting.
- Databases: Solid experience with relational (e.g., PostgreSQL, MySQL) and/or NoSQL (e.g., MongoDB, Redis) databases, focusing on query analysis and performance.
grafanaWe are looking for an Application Support Engineer with experience in Linux/Unix, Windows administration, application monitoring, and production support. The candidate should be skilled in incident management, troubleshooting, and monitoring tools such as Splunk, Grafana, and AppDynamics.
Responsibilities
- Provide application and production support, ensuring system availability and stability.
- Troubleshoot application, server, and infrastructure issues across Linux/Unix and Windows environments.
- Monitor application performance using Splunk, Grafana, and AppDynamics.
- Manage incidents, service requests, and changes through ServiceNow.
- Perform root cause analysis and coordinate with relevant teams to resolve issues.
- Ensure SLA compliance and minimize service disruptions.
Required Skills
- Application Support / Production Support
- Linux/Unix and Windows
- Monitoring tools: Splunk, Grafana, AppDynamics
- ITSM tool: ServiceNow
- Incident, problem, and change management
- Strong troubleshooting and communication skills
grafanaJob Summary
We are looking for an Application Support Engineer with hands-on experience in Linux/Unix, Windows administration, monitoring tools, and incident management. The candidate will be responsible for application monitoring, troubleshooting, incident resolution, and ensuring smooth production operations.
Key Responsibilities
- Provide L1/L2 application and production support.
- Troubleshoot application, system, and server-related issues in Linux/Unix and Windows environments.
- Monitor application performance using Splunk, Grafana, and AppDynamics.
- Handle incidents, service requests, and changes using ServiceNow.
- Perform log analysis, root cause analysis (RCA), and issue resolution.
- Coordinate with application, infrastructure, and development teams to resolve production issues.
- Ensure SLA compliance and maintain proper incident documentation.
- Support continuous monitoring and improve application stability and availability.
Required Skills
- 3–5 years of experience in Application Support or Production Support.
- Hands-on experience with Linux/Unix and Windows environments.
- Experience with monitoring tools such as Splunk, Grafana, or AppDynamics.
- Working knowledge of ServiceNow and Incident Management.
- Good troubleshooting, analytical, and communication skills.
- Willingness to work in a production support environment.
Job Details
- Location: Hyderabad
- Work Mode: WFO
- Notice Period: Immediate Joiners Only
grafanaPrimary Skills: Linux Administration, Production Support
Secondary Skills: Oracle SQL, Splunk, Grafana, AppDynamics, Cloud (OCP/AWS/Azure/GCP), Incident Management, AI/Automation.
We are looking for an experienced Application Support Engineer with strong expertise in Linux/Unix, Networking, Routing, Load Balancing, and Production Support. The ideal candidate should have hands-on experience troubleshooting application and infrastructure issues using enterprise monitoring and observability tools such as Splunk, Grafana, and AppDynamics.
Key Responsibilities
- Provide L2/L3 production support for enterprise applications and infrastructure.
- Troubleshoot application, Linux/Unix, network, routing, and connectivity-related issues.
- Monitor application and infrastructure health using Splunk, Grafana, and AppDynamics.
- Analyze alerts, logs, performance metrics, and system behavior to identify issues.
- Troubleshoot routing, load balancing, connectivity, and network-related problems.
- Perform incident investigation, troubleshooting, and root cause analysis.
- Coordinate with Network, Infrastructure, Application, and other technical teams for issue resolution.
- Handle production incidents and ensure timely resolution within defined SLAs.
- Participate in problem management and identify recurring issues.
- Perform application health checks and proactively identify potential failures.
- Maintain troubleshooting guides, runbooks, and operational documentation.
- Support planned changes, deployments, and maintenance activities.
Must-Have Skills
Application Support
Linux / Unix
Networking
Routing
Load Balancing
Splunk
Grafana
AppDynamics
Production Support
Incident Management
Troubleshooting
Required Skills & Tools
- 4–6 years of experience in Application / Production Support.
- Strong hands-on experience with Linux/Unix administration and troubleshooting.
- Good understanding of TCP/IP, networking, routing, and connectivity concepts.
- Practical experience troubleshooting load balancing issues.
- Hands-on experience with monitoring and observability tools such as Splunk, Grafana, or AppDynamics.
- Strong log analysis and troubleshooting skills.
- Experience handling production incidents and working within SLA-driven environments.
- Strong communication and coordination skills.
Preferred Experience
- Exposure to ITIL processes including Incident, Problem, and Change Management.
- Experience with scripting/automation using Shell or Python.
- Exposure to cloud environments is an added advantage.
- Experience supporting enterprise-scale applications and infrastructure.
Key Competencies
- Strong analytical and troubleshooting skills.
- Ability to work under pressure during critical production incidents.
- Strong ownership and accountability.
- Excellent communication and stakeholder management.
- Ability to work collaboratively with global technical teams.
Qualifications
Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related discipline.
- Linux troubleshooting
- Hands-on AWS
- Production/Application Support
- Bash/Shell/Python
- Monitoring/log analysis
- Incident resolution
- Application deployment/support
- Basic networking and database knowledge
- Production/batch support exposure
- Willingness for rotational weekend/critical production support
Job Summary:
We are looking for an experienced Production Support Engineer with strong Linux Administration skills to manage production environments, troubleshoot application and infrastructure issues, and ensure system availability and stability. The role involves Linux administration, production support, database support, monitoring, observability, cloud exposure, and automation.
Primary Skills:
- Linux Administration
- Production Support
Secondary Skills:
- Oracle SQL / Database Support
- Splunk
- Grafana
- AppDynamics
- Cloud – OCP / OpenShift
- Monitoring & Observability
- Shell Scripting / Automation
Key Responsibilities:
- Provide L2/L3 production support for critical applications and infrastructure.
- Perform Linux server administration, troubleshooting, and issue resolution.
- Monitor production systems and proactively identify performance and availability issues.
- Analyze application, system, and infrastructure logs to troubleshoot incidents.
- Work with Oracle databases and perform basic SQL queries and database-related troubleshooting.
- Use monitoring and observability tools such as Splunk, Grafana, and AppDynamics.
- Troubleshoot system performance, connectivity, process, disk, memory, and CPU-related issues.
- Participate in incident, problem, and change management activities.
- Support cloud/container platforms such as OpenShift/OCP.
- Create and maintain Shell scripts for operational tasks and automation.
- Coordinate with application, database, cloud, and infrastructure teams for issue resolution.
- Participate in production deployments, maintenance activities, and release support.
- Follow ITIL processes and maintain proper incident and operational documentation.
- Participate in on-call and production support activities as required.
Mandatory Skills:
- 7+ years of relevant IT experience
- Strong Linux Administration
- Strong Production Support experience
- Good troubleshooting and incident management skills
- Experience working in a 24x7 production environment
- Hands-on experience with monitoring/logging tools
Good to Have:
- Oracle SQL
- Splunk / Grafana / AppDynamics
- OpenShift / OCP
- Shell scripting
- Cloud exposure
- Monitoring & Observability
grafanaJob Description
We are looking for an experienced Application Support Engineer with strong expertise in production support, networking, DNS, Linux/Unix, and application monitoring.
Key Responsibilities
- Provide application and production support for business-critical applications.
- Monitor application performance, availability, and system health.
- Troubleshoot issues related to Network, DNS, Linux, and Unix.
- Analyze application and system logs to identify and resolve production issues.
- Monitor applications using Splunk, Grafana, and AppDynamics.
- Identify and resolve incidents within defined timelines.
- Perform root cause analysis and support issue resolution.
- Coordinate with technical teams for incident investigation and escalation.
- Conduct application health checks and proactively identify potential issues.
- Maintain proper documentation of incidents, troubleshooting steps, and resolutions.
- Follow standard production support and incident management processes.
Required Skills
- 7–11 years of experience in Application/Production Support.
- Strong knowledge of Networking and DNS.
- Hands-on experience with Linux/Unix.
- Experience with monitoring tools such as Splunk, Grafana, and AppDynamics.
- Strong troubleshooting and analytical skills.
- Good understanding of incident management and production support.
- Excellent communication and coordination skills.
- Ability to work in a fast-paced production support environment.
grafanaWe are looking for an experienced Application Support Engineer with strong knowledge of Network, DNS, Linux/Unix, and application monitoring tools. The candidate will be responsible for production support, incident troubleshooting, monitoring, and ensuring application availability and stability.
Responsibilities:
- Provide L2/L3 application and production support for critical applications.
- Troubleshoot issues related to Network, DNS, Linux/Unix, and application connectivity.
- Monitor application health, performance, and availability using Splunk, Grafana, AppDynamics, or similar tools.
- Analyze logs, alerts, and performance metrics to identify and resolve incidents.
- Handle incident, problem, and change management activities as per ITIL processes.
- Perform root cause analysis (RCA) and implement preventive measures.
- Coordinate with Network, Infrastructure, Development, and other support teams for issue resolution.
- Participate in production deployments, maintenance activities, and on-call support.
Required Skills:
- Strong experience in Application/Production Support.
- Good knowledge of Linux/Unix administration and troubleshooting.
- Strong understanding of Networking concepts and DNS.
- Hands-on experience with Splunk, Grafana, AppDynamics, or similar monitoring tools.
- Good understanding of TCP/IP, HTTP/HTTPS, load balancing, and connectivity troubleshooting.
- Experience with incident, problem, and change management.
- Strong troubleshooting, communication, and stakeholder management skills.
- Good knowledge of SQL and application log analysis is preferred.
grafanaRole Summary:
We are looking for an experienced Application Production Support Engineer with strong expertise in application support, incident and change management, Linux/Unix, SQL, Oracle, and monitoring tools. The candidate will be responsible for maintaining application availability, troubleshooting production issues, monitoring system performance, and coordinating with technical and business stakeholders.
Key Responsibilities
- Provide L2/L3 production support for business-critical applications.
- Monitor applications and infrastructure using Splunk, Grafana, and AppDynamics.
- Analyze and resolve production incidents within defined SLAs.
- Perform incident, problem, change, and service request management.
- Troubleshoot application issues across Linux/Unix, SQL, and Oracle environments.
- Perform SQL queries and database-level troubleshooting to identify application issues.
- Analyze application logs, alerts, and performance metrics to identify root causes.
- Coordinate with development, database, infrastructure, and other technical teams for issue resolution.
- Participate in Root Cause Analysis (RCA) and implement corrective/preventive actions.
- Support application deployments, releases, and production changes.
- Ensure effective communication with business users and stakeholders during critical incidents.
- Identify recurring issues and drive problem management and service improvement initiatives.
- Maintain support documentation, knowledge articles, and operational procedures.
- Participate in on-call/shift support as required.
Mandatory Skills
- 6+ years of experience in Application Production Support.
- Strong experience in Incident & Change Management.
- Hands-on experience with Linux/Unix.
- Good knowledge of SQL and Oracle database support.
- Experience with monitoring and observability tools:
- Splunk
- Grafana
- AppDynamics
- Strong troubleshooting and problem-solving skills.
- Good understanding of application monitoring, logs, alerts, and performance analysis.
- Strong stakeholder management and communication skills
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon