Hiring: Technical Support Specialist - Mumbai (Worli)

Job description:

Job Title: Technical Support Executive(API and Product)

Location: Sector-62, Noida

Company: TechRyde Private Limited

Experience: 1 to 3 years (or more)

Employment Type: Full-Time

Shift: US Shift (Night Shift)

Work Mode: 5 days (In-office)

About TechRyde:

TechRyde Private Limited is a leading technology solutions provider, delivering innovative digital transformation services in hospitality and retail space. We empower businesses with cutting-edge software solutions and seamless integrations, enabling enhanced operational efficiency and customer experience.

Job Summary:

We are seeking a technically adept and customer-focused API s Product Support Executive to join our dynamic team. This role is ideal for individuals who have hands-on experience with APIs, tools like Postman or Swagger, and a passion for solving customer issues efficiently. You will be the go-to person for providing high-quality technical support and ensuring smooth integration and operation of our software products.

Key Responsibilities:

• Provide technical product support to clients via email, chat, or calls, focusing on API-related issues and product functionalities.
• Perform API testing and troubleshooting using tools like Postman, Swagger, or similar platforms.
• Analyze, diagnose, and resolve integration or application issues in collaboration with internal teams (Engineering, Product, QA).
• Assist customers in understanding and implementing APIs, offering clear guidance and best practices.
• Maintain a deep understanding of the product and its ecosystem to deliver fast and effective support.
• Document common issues, solutions, and create support documentation and knowledge base articles.
• Escalate complex issues to the appropriate technical teams when necessary while maintaining ownership of the case.
• Ensure timely resolution of issues with strong focus on customer satisfaction and communication.

Required Skills and Qualifications:

• 1–3 years (or more) of experience in technical support, API support, or product support roles.
• Strong knowledge of RESTful APIs, API documentation, and integration practices.
• Hands-on experience with Postman, Swagger, or other API testing tools.
• Ability to perform automation testing using JavaScript (Selenium) or Python
• Understanding of software development lifecycle and debugging techniques.
• Excellent verbal and written communication skills to effectively interact with customers and internal stakeholders.
• Strong problem-solving skills and a proactive approach to resolving technical issues.
• Ability to work independently and collaboratively in a fast-paced environment.

Preferred Qualifications:

• Experience with API authentication methods (OAuth, API keys, etc.).
• Familiarity with log analysis and debugging tools.
• Prior experience working with SaaS or cloud-based products.

Why Join TechRyde?

• Work on cutting-edge solutions shaping the future of hospitality and retail.
• A collaborative work environment with global clients and diverse projects.
• Growth opportunities and ongoing learning C development support.
• Flexible work culture and a supportive team.

We are looking for an integration engineer to assist our rapidly growing customer base. As part of our integration team, you will be the primary point of contact for all integrations. You would be responsible for helping our clients integrate with OneFin APIs, configuring our system for clients, and providing ongoing help to them to resolve any issues.

Application form: https://forms.gle/KbbeXxqhwpwnCzcDA

Responsibilities

• Understand and explain APIs to clients. Help clients integrate OneFin APIs. Research and identify solutions to issues during integration.
• Escalate unresolved issues to appropriate internal teams (e.g., software developers).
• Become a product expert for clients.
• Configure the OneFin system for customized usage by clients. Identify and write internal and external technical articles or knowledge-base entries, like typical troubleshooting steps, workarounds, or best practices, how-to guides, etc.
• Automate the solution of common issues using Python.
• Help live clients resolve issues and coordinate with the development team for issue resolution.

Requirements and Qualifications:

• BS/B.Tech. in Computer Science, Engineering, or an equivalent.
• Strong verbal and written communication skills.
• Experience in writing code in Python.
• Understanding web-based systems.
• Proficient in understanding and writing JSON.
• Experience in SQL databases.
• Experience working with REST APIs.
• Excellent analytical skills, passion for pinning down technical issues, and solving problems.
• Enjoys a fast-paced startup environment.

Support Engineer – AI/ML & Education ERP

Company: iCloudEMS

Location: Remote / Work From Home

Employment Type: Full-Time

Experience: Freshers / 0–1 Year

About iCloudEMS

iCloudEMS is an Education ERP platform that helps universities, colleges, and educational institutions manage academic and administrative operations through integrated digital solutions.

We are looking for a motivated Support Engineer with an interest in AI/ML technologies to support clients using the iCloudEMS Education ERP platform. The ideal candidate should have basic knowledge of SQL/MySQL, web applications, troubleshooting, and AI/ML concepts, along with strong communication and problem-solving skills.

Key Responsibilities

• Provide first-level technical support through phone, email, and ticketing systems.
• Troubleshoot issues related to Admissions, Academics, Finance, HRMS, LMS, and Online Examination modules.
• Perform basic SQL/MySQL queries for data validation, troubleshooting, and issue analysis.
• Reproduce reported issues and coordinate with QA and Development teams for resolution.
• Test software functionality and verify bug fixes.
• Analyze API/web application issues and escalate complex technical problems.
• Assist with AI-powered features, AI/ML tools, and automation workflows where required.
• Support testing and validation of AI/ML-based features and applications.
• Create support documentation, FAQs, user guides, and knowledge-base articles.
• Assist with client onboarding, product demonstrations, and user training.
• Maintain clear communication with clients and ensure timely issue resolution.
• Continuously learn new ERP, AI/ML, database, and web technologies.

Required Skills

• Bachelor's degree in Computer Science, IT, BCA, MCA, B.Tech, or related field.
• Freshers or candidates with 0–1 year experience can apply.
• Basic knowledge of SQL/MySQL and relational databases.
• Basic understanding of web applications, APIs, and troubleshooting.
• Basic understanding of AI/ML concepts, Generative AI, or LLMs.
• Strong analytical and problem-solving skills.
• Good verbal and written communication.
• Ability to understand technical problems and explain solutions clearly.
• Willingness to learn AI/ML and emerging technologies.

Preferred Skills

• Basic knowledge of PHP, HTML, CSS, and JavaScript.
• Familiarity with OpenAI/LLM APIs, ChatGPT, prompt engineering, or AI tools.
• Basic knowledge of Python and AI/ML libraries is an advantage.
• Familiarity with ERP/EdTech applications.
• Knowledge of ticketing/helpdesk systems.
• Basic understanding of REST APIs and web services.

What You'll Gain

• Hands-on experience with a real-world Education ERP platform.
• Practical exposure to SQL, databases, APIs, web applications, and troubleshooting.
• Exposure to AI/ML, Generative AI, LLMs, and AI-powered ERP features.
• Experience working with Support, QA, Development, and Implementation teams.
• Client communication and enterprise software experience.
• Long-term career growth and learning opportunities.

Benefits

• Full-Time Employment
• Permanent Work From Home
• Learning and development opportunities
• Exposure to Education ERP + AI/ML technologies
• Collaborative work environment
• Career growth opportunities

Compensation: As per company norms

Why Join iCloudEMS?

Join iCloudEMS to work on a real-world Education ERP platform while gaining practical experience in technical support, SQL, web technologies, AI/ML, and enterprise software. This role is ideal for candidates who want to build a strong foundation in both technical support and emerging AI technologies.

Job Summary

We are seeking an experienced Integration Support Engineer with 2+ years of experience in enterprise integration and production support. This role will act as the complete owner of the customer support board — managing, triaging, and resolving support tickets end to end while coordinating with engineering, product, and implementation teams. The ideal candidate has strong hands-on experience with Boomi or another iPaaS platform, deep working knowledge of databases and REST APIs, and a track record of rigorous testing and validation. Experience with Intapp Integration Builder is a plus.

Work Hours: 6:00 PM – 5:00 AM, with flexible breaks during the shift.

Key Responsibilities

• Own the customer support board end to end — triaging incoming tickets, managing priority and status, and driving each issue through to resolution.

• Serve as the frontline point of contact for customers on integration issues, providing clear, timely communication throughout the life of a ticket.

• Debug and troubleshoot integrations built on Boomi or other iPaaS platforms, performing root-cause analysis and resolving incidents within SLAs.

• Write, optimize, and troubleshoot SQL queries against production and staging databases for data validation, reconciliation, and issue investigation.

• Work extensively with REST/SOAP APIs, FTP/SFTP, and data formats such as JSON and XML to diagnose and resolve integration failures.

• Test and validate reported issues, including reproducing defects, verifying fixes, and confirming resolution before closing tickets.

• Participate in integration design and enhancement work, contributing to the build and improvement of existing integration processes.

• Take up new development and change requests, following SDLC practices — design, build, test, and deploy — to release changes safely to production.

• Work across internal teams — engineering, product, and implementation — to triage incoming issues, determine ownership, and coordinate resolution.

• Collaborate closely with engineering, product, and implementation teams to resolve both technical issues (database, integration, and server-side) and business/process issues.

• Stay flexible and continuously build cross-functional knowledge, since resolving tickets often requires learning new systems and business workflows on the fly.

• Maintain technical documentation, support guides, and troubleshooting procedures.

Qualifications:

• Bachelor's degree in Computer Science, IT, or a related field.

• 2+ years of experience in integration engineering, integration support, or a similar role.

• Hands-on experience with Boomi or another iPaaS platform.

• Strong, demonstrable skills in SQL and database troubleshooting — this role requires day-to-day, hands-on database work.

• Strong REST/SOAP API knowledge, including testing, debugging, and validating API-based integrations.

• Solid experience with structured testing and validation practices for integration issues.

• Good understanding of integration patterns, cloud technologies, and production support.

• Strong analytical, communication, and stakeholder-management skills.

• Ability to work flexibly across engineering, product, and implementation stakeholders, and to quickly learn new systems and domains.

• Willingness and ability to work the required shift: 6:00 PM – 5:00 AM.

Preferred Skills

• Boomi or relevant iPaaS certification.

• Experience with Intapp Integration Builder.

• Knowledge of Azure Functions, Logic Apps, and other Azure services.

• Experience with monitoring, logging, and integration observability.

What We Offer

Competitive salary and benefits, work-from-home flexibility, a dynamic work environment, and opportunities for professional growth while working on enterprise-grade integrations.