Hiring: Technical Support Specialist - Mumbai (Worli)

A leading software company is looking for Java candidates for Pune location.

Experience in Springboots, microservices and fintech domain

Oversee the sales process to attract new clients.

Work with senior team members to identify and manage risks.

Maintain fruitful relationships with clients and address their needs effectively.

Prepare and deliver pitches to potential investors.

Foster a collaborative environment within the organization.

Transfer call to the supervisor after initial explanation.

SKILLS:

Excellent spoken English.

Both Graduate/Undergraduate may apply.

Ability to develop good relationships with current and potential clients.

Excellent communication skills.

Knowledge of productivity tools and software.

Ready to work in Nightshift.

At Anarock Tech, we are building a modern technology platform with automated analytics and reporting tools. This offers timely solutions to our real estate clients while delivering financially favourable and efficient results.

If it excites you to - drive innovation, create industry-first solutions, build new capabilities ground-up, and work with multiple new technologies, Anarock is the place for you.

Technical Support Specialist

- Minimum experience of 2-5 years with good exposure in customer handling with different software products.

- Provide telephone and email-based pre-sales and post-sales technical support for our software products.

- Investigate issues reported by customers, and communicate with internal product development teams to resolve product issues.

- Resolution of problem/request logs within contracted SLA targets and ensuring users are regularly updated.

- Able to plan, prioritize and organize workload, consistently working within service standards and agreed objectives.

- Create and maintain support knowledgebase.

- Good knowledge of SQL for debugging user issues.

Mandatory Skills

- Hands-on experience with HTML/CSS, Javascript, REST APIs and APIs

- Hands-on experience with SQL.

- Excellent written and verbal communication skills.

- Logging and keeping records of customer/employee queries through the ticketing system on Freshdesk, Slack and other channels.

- Map out weekly and monthly reports on unresolved issues for Tech, and Operations.

- updating FAQs from time to time.

- Maintain updated curriculum database and training records

- Assist Training Managers and Technical Content Writers in updating training docs with newly implemented features, business cases and use cases that occurred in day-to-day activity.

- Good analytical and people management skills to solve understanding gaps in teams via up-to-date technical knowledge

Experience: 3 - 5 years

Skills that will help you build a success story with us

• Strong communication skills.

·     You should be a good team player.

·     Should be able to coordinate with onsite/ functional/development teams for project tasks.

·     Must be dynamic with a strong sense of responsibility and a positive attitude.

·     We believe you are:

o  An innovator with intellectual curiosity and creativity

o  Adaptable, flexible and a professional with integrity

o  A good communicator with excellent verbal and written communication skills

o  Problem solver with detailed analytical and judgmental skills

o  An enthusiastic person in sharing knowledge with team members and

o  A good mentor for juniors in the team

Anarock Ethos - Values Over Value:

Our assurance of consistent ethical dealing with clients and partners reflects our motto - Values Over Value.

We value diversity within ANAROCK Group and are committed to offering equal opportunities in employment. We do not discriminate against any team member or applicant for employment based on nationality, race, color, religion, caste, gender identity / expression, sexual orientation, disability, social origin and status, indigenous status, political opinion, age, marital status or any other personal characteristics or status. ANAROCK Group values all talent and will do its utmost to hire, nurture and grow them. 

• Hands-on knowledge on various CI-CD tools (Jenkins/TeamCity, Artifactory, UCD, Bitbucket/Github, SonarQube) including setting up of build-deployment automated pipelines.
• Very good knowledge in scripting tools and languages such as Shell, Perl or Python , YAML/Groovy, build tools such as Maven/Gradle.
• Hands-on knowledge in containerization and orchestration tools such as Docker, OpenShift and Kubernetes.
• Good knowledge in configuration management tools such as Ansible, Puppet/Chef and have worked on setting up of monitoring tools (Splunk/Geneos/New Relic/Elk).
•             Expertise in job schedulers/workload automation tools such as Control-M or AutoSys is good to have.
• Hands-on knowledge on Cloud technology (preferably GCP) including various computing services and infrastructure setup using Terraform.

• Should have basic understanding on networking, certificate management, Identity and Access Management and Information security/encryption concepts.
• •             Should support day-to-day tasks related to platform and environments upkeep such as upgrades, patching, migration and system/interfaces integration.
• •             Should have experience in working in Agile based SDLC delivery model, multi-task and support multiple systems/apps.
• •             Big-data and Hadoop ecosystem knowledge is good to have but not mandatory.

• Should have worked on standard release, change and incident management tools such as ServiceNow/Remedy or similar

• Coding and creating functional web applications and optimizing code for increasing response time and efficiency.
• Coordinating with front-end developers and providing server-side algorithms of user-facing web application elements.
• Analyzing the goals and requirements, handling bugs and errors and providing solutions for the same.
• Interacting with the database for storing data and ensuring that every user has access to what they search.

• Accomplishing the projects and goals within the deadline.
• Managing APIs that are executed across the devices.
• Participating in defining the architecture of the system.

Required skills

• Proven knowledge of front-end technologies, such as Angular, React, HTML, CSS, and JavaScript will be preferred.
• In-depth knowledge of PHP and related frameworks. Knowledge of Ruby, Python, NodeJs, and Java will be an added advantage.
• Good Communication, Analytical, Logical, and Leadership skills.
• Knowledge of front-end technologies such as Angular, React, HTML, CSS, and JavaScript will be preferred.
• Ability to manage a hosting environment along with database administration such as MySQL, Oracle.
• Excellent knowledge of APIs (REST, SOAP) and Web services.
• Capable of scaling applications to handle the load changes.
• Knowledge of version control, such as GIT.
• Knowledge of accessibility and security compliance.

• Driving advertising revenues and business-planning process across cross-functional teams of the company
• Optimizing ad formats and backend software to maximize CPMs and Inventory fill rates without compromising on user experience
• Assessing different ad networks, negotiating the best rates
• Developing, implementing and maintaining timelines across multiple departments
• Translating strategy into detailed requirements for prototype construction and final product development by engineering teams
• Working closely with the product, engineering and business teams on the development, QA and release of the products
• Working closely with our M&A team to identify apps worth purchasing, price to pay and revenue optimization upside
• Working on Ad Hoc projects that the company may need to prioritize or ask you to get involved with basis your expertise

Desired Candidate Profile

• 2+ years of experience
• Strong experience in a mobile ad revenue and monetization role
• Hands-on experience in managing monetization across a portfolio of mobile products
• Knowledge of Ad Networks, Mediation and RTB
• Understanding of the Google AdMob framework and experience in dealing with ITV issues
• Excellent communication skills
• Ability to ideate & execute
• Experience managing & executing monetization across multiple apps (products) and use cases is a big plus    

Job Description: Java Full Stack Developer 

Skills 

Primary 

• Java, J2EE, Spring MVC 
• Hibernate or other ORM 
• Web technology and security, REST framework 
• Any one UI technology and ready to learn a new one. 
• Database knowledge (MySQL, Oracle, Postgres) 
• Unit testing frameworks 
• Version Control (Eg., Git) 

Good To Have 

• JQuery, XML, HTML5, AngularJS/Angular and other UI technology
• Shell Scripting 
• Python 

Key Responsibilities 

• Contribute in all phases of the development lifecycle
• Write well designed, testable, efficient code
• Ensure designs are in compliance with specifications
• Prepare and produce releases of software components
• Support continuous improvement by investigating alternatives and technologies and presenting these for architectural review
• Stay up-to-date on emerging technologies 

Requirements 

• 2 to 5 years of work experience as a Java Developer or similar role 
• BS/MS degree in Computer Science, Engineering or a related subject 
• Proven hands-on Software Development experience
• Proven working experience in Java development
• Hands on experience in designing and developing applications using Java EE platforms
• Object Oriented analysis and design using common design patterns. 
• Profound insight of Java and JEE internals (Classloading, Memory Management, Transaction management etc)
• Excellent knowledge of Relational Databases, SQL and ORM technologies (JPA2, Hibernate)
• Experience in developing web applications using at least one popular web framework
•  Experience with test-driven development

Job Benefits and Compensation 

• WebShar offers a very competitive salary depending on experience 
• 24 days paid vacation each year (CL, PL, SL), earned at a rate of 2 days per month. 
• MacBook Pro 
• Flexible time / and availability to work from home from time to time 
• Medical insurance 
• Team outing and lunches, 
• Reimbursement as per HR policies 

○ Internet reimbursement upto 1500 

○ Commutation reimbursement upto 6000 

○ ISD reimbursement