Role & responsibilities
- Provide technical support to customers via email, phone, and ticketing system.
- Troubleshoot and resolve customer issues related to our API Services.
- Prepare customized reports for clients using SQL queries to extract information from database.
- Perform API integration in third-party applications.
- Run APIs in Postman / Unix command line to re-produce error conditions
- Document and track customer issues and resolutions in our ticketing system.
Preferred candidate profile
- Bachelor's degree in Computer Science or related field.
- 2+ years of experience in PHP development or Technical Support role.
- Strong knowledge of API integration and testing.
- Strong knowledge of PHP and MySQL.
- Excellent communication and interpersonal skills.
Perks and benefits
- Flexitime for Work-Life Balance
- Complimentary Office Meals
- Paid Sick Leave and Time Off
- Enjoy a Vibrant Workplace Culture

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