Hiring: Technical Support Specialist - Mumbai (Worli)

REVIEW CRITERIA:

MANDATORY:

• Strong Manager – Customer Success, Account management Profile
• Must have 6+ years of overall experience with at least 4+ Years in Customer Success role
• Must have 1+ years of experience in AdTech industry
• Must have experience managing clients in the outside India market (Preferably US/America clients)
• Must have cross-functional experience working closely with Sales, Product, and Ad Operations teams for campaign execution, performance optimization, and client delivery.
• Must have strong technical understanding of digital advertising / programmatic platforms/software products
• B2B SaaS (AdTech experience is highly preferred)

PREFERRED:

• B.E/B.Tech (IT/CSE/ECE) with MBA preferred
• Exposure to pre-sales activities, including product demos, onboarding, and performance review presentations.
• Experience in analyzing data-driven advertising performance metrics and building optimization strategies.

ROLE & RESPONSIBILITIES:

As an Associate Manager - Customer Success, you are someone who comes with 6 to 8 years of Account Management/Business Development/ problem solving / hustling experience ina high growth internet startup/ technology company. As a technically savvy and results-driven Customer Success Manager, your primary focus will be driving revenue growth, reducing churn, enhancing product value, and supporting pre-sales activities. The ideal candidate should possess excellent relationship-building skills, a strong technical background, and a drive for achieving results.

• Serve as the primary point of contact and trusted advisor for assigned clients, ensuring exceptional customer service and satisfaction.
• Proactively engage with clients to understand their business objectives, monetization goals, and challenges, and provide strategic recommendations to achieve optimal results.
• Collaborate closely with internal teams, including Sales, Product, and Operations, to coordinate seamless onboarding, implementation, and ongoing support for clients.
• Conduct regular performance reviews and analysis of client monetization stack, identifying areas for improvement and developing optimization strategies.
• Monitor key performance metrics and provide timely reports and insights to clients, highlighting advertising performance, trends, and opportunities for growth.
• Deliver product demos and educate clients on best practices, new features, and industry trends to maximize their utilization and success with our platform solutions.
• Resolve client inquiries, concerns, and issues promptly and effectively, escalating to the appropriate teams when necessary.
• Support pre-sales activities, including conducting product demonstrations, presenting technical information, and addressing client inquiries and concerns.
• Stay up to date with industry trends, competitive landscape, and emerging technologies in the ad tech space to provide valuable insights and recommendations to clients.

IDEAL CANDIDATE:

• 6-8 years of experience in the internet/technology industry (mandatory)
• B.E / B.Tech(IT / CSE / ECE) along with an MBA degree (highly preferred)
• Excellent relationship-building skills with the ability to establish trust, foster positive business relationships and credibility with clients.
• Strong technical background with a solid understanding of software products and the ability to quickly grasp new technologies.
• Accountability and personal organisation are essential
• Experience in managing a diverse group and training each according to company standards
• Strong problem-solving and analytical skills with a focus on results and driving revenue growth.
• Outstanding communication and presentation skills, with the ability to convey complex concepts in a clear and concise manner.
• Self-motivated and proactive mindset with the ability to work independently and as part of a team.
• Experience in the tech industry or a related field is highly desirable.

PERKS, BENEFITS AND WORK CULTURE:

• Flexible work hours and leaves
• Salary advance
• Maternity/Paternity leave benefits & adoption assistance
• Butler & Concierge services
• Team Off-sites & Celebrations

BEYOND WORK:

• Insurance benefits for you and family
• Interest-free loans
• Gift vouchers for special moments
• Fully-equipped Gym
• Education Sponsorship Programs

Job Description: 

 To lead virtual meetings with potential clients to determine technical and business requirements and ensure that all necessary information is collated prior to producing a solution. Should be able to lead requirement discussion calls with potential clients about their web and mobile application development needs. 

 Responsible for the requirement gathering with potential clients to elicit business and functional requirements. 

 Apply standard business analysis techniques to develop quality requirements for inclusion in BRD/FRD/SRS. Develop an understanding of the business applications supported as well as the business directions. 

 Collaborate effectively with development functions to provide cost and time assessment of the requirements. 

 Should be able to create proposals and Statement Of Work, clearly documenting the client requirements and budgetary information. 

 Should be open to work in extended IST hours. 

 Problem solver, self-driven and be able to work as an individual contributor as well if required. Desired Candidate Profile: 

 4-6 years of strong experience working as a Business Analyst or Presales consultant in the web and mobile application domain. 

 Knowledge of web and mobile application development technologies 

 Familiar with agile principles and other software development processes and concepts. 

 Strong verbal and written communication skills. 

 B-Tech/MBA/BCA Equivalent as educational qualification.

Location- Noida (Work from Office)

This is an internship, on-site role for a Business Development Intern located in Bangalore and Patna. The Business Development Intern will be responsible for identifying and nurturing new business opportunities, generating leads, and managing client accounts. Daily tasks will include engaging with potential clients to understand their needs, presenting Disamina.ai's solutions, maintaining relationships with existing clients, and collaborating with the sales and marketing teams to drive business growth.

Qualifications

• Knowledge of Lead Generation
• Strong Communication and Business skills
• Ability to make Cold Call and pitch to Prospects
• Excellent interpersonal and negotiation skills
• Knowledge of digital marketing tools and techniques
• Ability to work independently and collaboratively as part of a team
• Prior experience in the recruitment or HR technology industry is a plus
• Bachelor's degree in Business Administration, Marketing, or related field

Must know MySQL & PostgreSQL

- Good Knowledge of HTML, PHP Frameworks (like CI, Laravel, YII), Core PHP, JavaScript and CSS coding.

- Knowledge of Bitbucket/GitHub.

- Strong hands-on Bootstrap.

- Knowledge of databases and database concepts.

- Strong knowledge of Laravel/ CodeIgniter and its extensive feature set.

- Working Knowledge of e-commerce frameworks like OpenCart, WordPress, cs-cart, and Magento.

- Working knowledge of API for Mobile Applications

- Experience in Cache, and search plugins in terms of optimization

- Developing plug-ins/add-ons in PHP for various CMS solutions.

About MyOperator:

MyOperator is a leading Software as a Service (SaaS) for managing cloud communication. Trusted by 10000+ businesses and recognized as a leader in India’s cloud telephony segment, MyOperator enables seamless communication for agile enterprises.

The team will build our next-generation cloud telephony platform and provide our customers with new ways to deliver communication experiences to their audiences. This is an exciting and meaningful opportunity both from a technical and career opportunity perspective.

React native developers will be responsible for developing and maintaining high-quality mobile applications. The developer will be responsible for creating applications for both Android and iOS using React native. 

 Requirements

• Design and implement user interface components for JavaScript-based web and mobile applications using React ecosystem
• Work as a part of a small team that includes other react native developers, designers, QA experts, and managers
• Build app and UI components from prototypes and wire-frames
• Work with native modules as and when required
• Use Native APIs for tight integrations with both platforms Android and iOS
• Write automated tests to ensure error-free code and performance
• Improve front-end performance by eliminating performance bottlenecks
• Create front-end modules with maximum code reusability and efficiency
• Implement clean, smooth animations to provide an excellent user interface
• Work with third-party dependencies and APIs
• Work with Redux architecture to improve the performance of the websites/mobile apps
• Coordinate with the cross-functional teams to build apps within the stipulated time/budget.

Benefits

• 100% Remote Working
• WiFi Reimbursement
• Work-Life Balance
• 
  

Want to hear our CEO? https://www.youtube.com/watch?v=g85J6h8RGCU&;t=157s

Our Products:

MyOperator Dialer: https://www.youtube.com/watch?v=2uhjcIa5rlE

Heyo App: https://www.heyophone.com/

Check us on LinkedIn:

https://www.linkedin.com/company/voicetree-technologies/

1.      Core Responsibilities

·      Review, suggest and implement enhancements/Bug fixes to the ServiceNow platform.

·      Work closely with other IT teams to help implement integrations from other platforms(like Monitoring tools: Nagios, Prometheus, Sematext, Dynatrace etc., )  into the ServiceNow ecosystem.

·      Attend important business meetings to gather information around projects pertaining to ServiceNow.

·      Help to maintain and improve the CMDB by collaborating with key stakeholders to ensure the correct data is being maintained.

·      Help to manage the platform to ensure a reliable seamless user experience.

·      Develop and maintain service catalogue items by collaborating with key stakeholders across the business.

·      Support the banks audit requirements around the ServiceNow platform by helping to provide reports and audits as required.

·      Support audit requirements and compliance to standards

·      Should have knowledge on creating customized Dashboards & Reports

·      Automation using ServiceNow (like Major Incident Management, Incident Reduction, Problem Management etc.,) , if any

·      Should be able to drive Service Improvement Plan’s in optimizing ServiceNow platform on their own

·      Maintain the company’s compliance standards and ensure timely completion of all mandatory on-line training modules and attestations.

2.      Experience Requirements

Essential:

·      4 to 6 years previous experience in ServiceNow administration OR Technical work on ServiceNow design and implementation is essential

·      4 to 6 years previous experience in delivering ServiceNow projects (new modules, improvements, enhancements etc.) is essential

·      4 to 6 years previous experience or equivalent qualification in Service Now ITSM & ITOM is essential

·      8 to 10 years overall experience in IT is essential

Desirable

·      3 to 5 years’ experience in orchestration, service mapping is desirable

3.      Knowledge Requirements

Essential

·      Very good knowledge of Incident Management, Request Fulfilment, Change Management, Problem Management processes

·      Very good knowledge of ITSM and ITOM practices is essential

·      Detailed knowledge of the ITIL/ITSM Best practices is essential

Desirable

·      Good understanding of CSDM is desirable

·      Good knowledge of the ISO 20K, 27K, 9K is desirable

·      Basic knowledge of IT Infrastructure technologies used in a banking domain in desirable