Application & Production Support Engineer

Must have extensive and in-depth knowledge and experience in developing APIs in NodeJS, HTML5/CSS/Javascript, MongoDB, Git, production application deployments. And optionally ReactJS Components/Websites/UI/UX, Redux etc.

 

Cloud infra management

AWS SDK, Google Maps SDK

Elastic Search engine

Mocha or any testing framework

Continuous delivery

Redis, ExpressJS, Apollo Client, PubSub

Responsibilities

 

Development of web applications and modules

Drafting ReactJS front ends components based on provided mock-ups.

Architecting database and REST/GraphQL APIs for front end.

Integrating multiple 3rd party SDKs including but not limited to AWS, Messagebird, Twilio, Lalamove, Google Maps etc.

Write and execute unit tests

Bug fixes, support and enhancements

UAT and Production deployments

Performance optimizations and app security implementations

Cloud infra management

Backup plans and risk mitigation techniques implementation

Job Description: Be responsible for scaling our analytics capability across all internal disciplines and guide our strategic direction in regards to analytics Organize and analyze large, diverse data sets across multiple platforms Identify key insights and leverage them to inform and influence product strategy Technical Interactions with vendor or partners in technical capacity for scope/ approach & deliverables. Develops proof of concept to prove or disprove validity of concept. Working with all parts of the business to identify analytical requirements and formalize an approach for reliable, relevant, accurate, efficientreporting on those requirements Designing and implementing advanced statistical testing for customized problem solving Deliver concise verbal and written explanations of analyses to senior management that elevate findings into strategic recommendations Desired Candidate Profile: MTech / BE / BTech / MSc in CS or Stats or Maths, Operation Research, Statistics, Econometrics or in any quantitative field Experience in using Python, R, SAS Experience in working with large data sets and big data systems (SQL, Hadoop, Hive, etc.) Keen aptitude for large-scale data analysis with a passion for identifying key insights from data Expert working knowledge in various machine learning algorithms such XGBoost, SVM Etc. We are looking candidates from the following: Experience in Unsecured Loans & SME Loans analytics (cards, installment loans) - risk based pricing analytics Experience in Differential pricing / selection analytics (retail, airlines / travel etc). Experience in Digital product companies or Digital eCommerce with Product mindset and experience Experience in Fraud / Risk from Banks, NBFC / Fintech / Credit Bureau Experience in Online media with knowledge of media, online ads & sales (agencies) - Knowledge of DMP, DFP, Adobe/Omniture tools, Cloud Experience in Consumer Durable Loans lending companies (Experience in Credit Cards, Personal Loan - optional) Experience in Tractor Loans lending companies (Experience in Farm) Experience in Recovery, Collections analytics Experience in Marketing Analytics with Digital Marketing, Market Mix modelling, Advertising Technology

About Tars:

Tars is a Conversational Marketing Platform which enables businesses to increase their conversion rate, generate more qualified leads by using chatbot landing pages and automated customer support. Some of our customers include American Express, Daimler, Vodacom, University of California and they have been using our chatbots for requirements in marketing, customer service, customer onboarding, engagement as well as internal operational aspects.


Till date, our product has enabled over 20,000 creators to build over 35,000 chatbots that have together completed over 50 million conversations.


What's more, we are poised for scale and growth, which is why we need more talent like yourself.


We believe in:

- Building a large profitable business: We envision building a capital-efficient, large, profitable business to achieve our mission. This means less dependence on investors & more ownership with the team. We are one of the few profitable Indian SaaS startups building Value SaaS.
- Employee Wellness <> Customer Success: We give as much importance to each team member’s personal & professional success as much as we care about our customer's success. We believe it’s all about balance.

The Opportunity:

Tars is looking to hire an Account Executive to close new sales. In this role, your goal is to help:

- Marketers get better ROI in their campaigns
- Help customer support teams deliver a better experience with automation

You will be handed sales qualified leads that are generated through various inbound & outbound channels, and you will be responsible for handling that relationship until they sign a contract. Once they sign a contract, customer success will take over and help them succeed.


Our ideal candidate is confident, can communicate clearly, and has a passion for sales.


Please be aware that the market you will be selling into in this position currently will be the US. So you are expected to work during US EST hours.


Responsibilities:

- KPIs - Number of new deals closed, $ revenue added, opportunity to closed-won conversion rate.
- Follow a solution selling approach to understand the challenges customer is looking to solve and helping them realise why our product is the solution for them.
- Handle product demos for sales qualified leads - Show them how Tars can solve their challenges and achieve their goals. You’ll also present pricing, according to their requirements.
- Handle all further conversations from product questions to contract negotiations after an opportunity is created to eventually close the deal and handover to customer success team.
- Prioritize and consistently nurture all the leads in your pipeline with high quality followups.
- You will be supported by the rest of the team whenever you need assistance. Eg: if there are deep technical questions, an engineer can join the call with you. If there are questions about the product roadmap, a product manager will join the call. If you need help with negotiating a contract, the CEO will join the call with you.
- Identify insights and pain points from conversations with prospects, and contribute to the product roadmap by providing active feedback to the product team.

Requirements


Skills & Experience:


- Excellent written and verbal business communication skills.
- Experience in SaaS sales, to the US geography is a bonus.
Ability to learn quickly. Eg: learn the product, learn solution selling methodology, etc.

Personality traits:


- Fun & confident personality. Someone who loves to meet new people and build relationships.
- Pays great attention to detail, loves taking notes and maintains discipline with CRM.
- Highly motivated to work at a scaling startup.

What will a typical quarter look like?


- By the beginning of the quarter we’ll come up with the targets for the quarter, in terms of number of new deals closed, and $ revenue added.
- Based on the targets, you will prioritize the right leads to maximize your pipeline and close more revenue.
- You will participate in weekly deal reviews to discuss and get tactical advice to drive closure.
- In the last two weeks of the quarter we’ll start working on goals for the next quarter.

What will make you successful in this role?


- First and foremost, you need to be good at building rapport with prospects. Relationship building is very critical to be successful as a salesperson in this market. They need to first trust you before buying anything from you.
- You need to get really good at solution selling. Our product is not a commodity with simple features. You need to be able to connect the customer’s needs, don the consultant’s hat, and provide the right solution to them. That’s half the sale. You need to develop a good enough understanding of the product and the market to be effective at this.
- You need patience but you need to be proactive in nurturing the prospect to succeed in this role.
- You need to be resilient, be ready to face rejections and still keep going. Without an intrinsic motivation to perform well and constantly improve, this is a hard job. It will take time to succeed.
- You need to be disciplined and good at multi tasking. When you have many leads in your pipeline at any time, prioritization & context switching become critical skills. Otherwise, it’s easy to get overwhelmed.

How will we set you up for success in this role?

- We will provide you with detailed training to give you a head start. We’ll also talk about the competitive landscape, provide you access to hundreds of recorded conversations, and existing marketing materials. Our CRM is a treasure trove :)
- We will provide you an in-depth training into our product along with sandbox access to let you play around. The focus is for you to figure out how each piece helps toward solving the puzzle for customers.
- We’ll walk you through our current sales playbook and sales enablement materials. We’ll also do a deep dive on competitors and handling other objections, along with role plays to get you prepared.
- During the first 4 weeks, you will be invited to shadow plenty of sales calls just to listen in and understand how we go about sales currently. We believe everybody will learn different things from this process but it has worked very effectively in the past.
- We have a weekly 30 min standup for marketing, SDRs, and AEs to sync up along with the CEO. It ensures we are all aligned and understand the priorities. You will have a quarterly 1:1 review with the CEO to discuss your career goals and overall success, apart from regular mentoring.
- We will provide you access to the best SaaS sales resources and add you to a few SaaS sales communities so you can discuss with other people in similar roles - learn and teach at the same time. We’ve found that this is the fastest way to improve your skills.
- Most importantly, we will help you setup a one-on-one casual chat with every member of the Tars team so you get to know everyone well.

Why should you join Tars?


SaaS is set to explode in India and Inside Sales is one of the most critical functions for any growing SaaS company. Over the years we have developed some of the best practices in inside sales. In this role, you will get to learn a lot and become a highly skilled salesperson. At the same time, the team is still small enough for you to change how things are done and have an outsized impact.


Benefits

This is what our team members enjoy the most about Tars:

- Freedom & Responsibility: If you are a person who wants to take up challenging work & push your personal boundaries, then this is the right place for you.
- Great Salary & Equity: For our top performers and leaders, we grant stock options. As Tars continues to grow, you’ll have a real opportunity to create wealth for yourself and your family. We'll ensure you are financially well-off in the end.
- Transparency: If you ever wanted to know what it’s like to be on an entrepreneurial journey, then working with Tars gives you that opportunity to experience it all first hand.
- Remote-work friendly: Allowances to setup workspace at home and recurring allowances to make you happier and more productive.

If all of this sounds exciting to you, join us for an exciting and fulfilling ride at Tars!

Responsibilities

• Hands-On development of the core components of the Product Platform
• Liaison with the Technical Architect and Project Manager to understand project scope and objectives
• Break-up overall project scope into a manageable set of tasks and help the Project Manager define Sprints
• Own the Technical Design for different components of the Product Platform
• Help the Project Manager develop and manage a detailed project schedule and work plan
• Develop the product as per design and structure using appropriate technologies meeting the requirements, quality standards and timelines.
• Technical Mentoring of the Team in an effective and efficient manner to uphold quality
• Provide early insights on a consistent basis to various stakeholders about progress and potential risks
• Escalate issues affecting project delivery to appropriate levels within the company and/or vendor and track them to resolution
• Utilize industry best practices, techniques, and technical standards throughout project execution

Qualifications

• Bachelor's degree in computer science, or a related field or MCA
• 7-10 years of hands-on technical experience with 2-3 years of leading a team
• Strong command over Java, NodeJS, ReactJS, and similar Full Stack technologies
• Strong SQL and NoSQL knowledge for databases like MySQL and MongoDB
• Strong understanding of Git and related strategies like Pull Requests, merging, etc.
• Experience with GoLang preferred
• Exposure to DevOps over at least one Cloud Platforms like AWS or Azure in addition to the experience in developing cloud-native applications
• Strong familiarity with software tools like JIRA, Agile, TDD/BDD methodologies, and best practices
• Strong understanding of Algorithms and Design Patterns with proven ability to solve problems creatively
• Experience seeing projects through the full life cycle
• Strong interpersonal skills and extremely resourceful
• Proven ability to complete projects according to outlined scope, quality, budget, and timeline
• Product development background required

Responsible for handling IT requirements from US based clients.

• Must have full life cycle experience of US Staffing
• Sourcing from Job Portals (Monster, Dice, Career builder), Making job postings on the Job Portal.
• Well versed about US Terms like W2, C2C, 1099, US Visas, etc.
• Must be having capability to work with a team or individually.
• Must have strong command on English (oral, written).
• Willing to work in Night Shift Monday to Friday (7.30 PM - 4:30 AM IST).

Writing contents for our specific target audience for our website dealing in (O-13 years )kids apparels,toys,accessories and shoes. Content should contain keywords aimed towards improving a website's SEO.

Role: Front Office Executive Location: Hyderabad Experience: 0-2 years Qualification : Any Graduation Company profile: SuVitas Holistic Healthcare Pvt Ltd is India’s first post hospitalisation Rehabilitation care for Neurology, Cardiology, Orthopedics, and Oncology. SuVitas is the leading provider of inpatient transition care facilities that enables individuals to ‘Live Again’. SuVitas serves patients who have undergone treatment for serious ailments across neurology, cardiology, orthopedics and early stage oncology, and are not completely recovered to go home. Combining protocol-based care plans with personalized attention in a home-like environment, SuVitas helps individuals achieve enhanced flexibility, strength and independence. Job Description: To handle the front office To handle calls and EPBAX To handle admin related activities Overlooking housekeeping and security staff Overall cleanliness and office incharge Desir e d Candidate Profile: Good communication skills Positive attitude Customer centric Good coordination skills Comfortable with Ms-office Interested Candidate can walkin for an interview between 10:00 a.m to 5:00 p.m at following address SuVitas Holistic Healthcare Pvt Ltd D. No. 8-3- 1077, Plot No -58,Near Ratnadeep Supermarket,Srinagar colony, Hyderabad - 500073 Contact: Ranjana Tiwari 41414040 Job Type: Full-time Job Location: Hyderabad, Andhra Pradesh Required language: English, Hindi, Telugu