Test Automation Engineer

Read more about us here - https://www.notion.so/bitespeed/Enterprise-Customer-Success-Manager-0233155a53ee4cc3a10feff055b0b8eb

About the role

We want to keep our customers for life. To do that, customer success is probably going to be our most important function and we want to treat it like that. So far our customer success function has been founder-led, we have a track record of 200+ 5-star reviews (which we openly brag about (https://apps.shopify.com/bitespeed-fb-messenger-chatbot) and the envious net negative churn (to the extent where some of our customers pay 5-10X of what they started with).

We're now at a point where we’ve scaled 10X in the past year and to do that again next year we want to double down on our existing customers. This role involves owning customer retention and making them true fans of BiteSpeed while also listening to customer feedback to form a pipe of customer insights for our product team.

What you’ll do

• Your core job is to own our customer relationships, make them successful and fans of BiteSpeed.
• Tracking product adoption for our enterprise customers, ensuring they are getting maximum value leading to upsells and expansion revenue.
• Becoming a trusted product advisor for our customers, helping them with all the tricks of the trade to get maximum value from BiteSpeed.
• Managing cross-sells for new products and renewals, owning expansion revenue at an account level.
• Building the playbook for our customer success function to scale for the next stage of growth.

What makes you a good fit

• You care about delivering a service experience that parallels a Michelin star Italian restaurant.
• You genuinely like helping people and making them successful
• You have 2+ years of experience managing enterprise accounts & at a SaaS startup.
• You have a genuine interest in conversations with people from different backgrounds to learn about their lives

We are seeking a Senior Data Scientist with hands-on experience in Generative AI (GenAI) and Large Language Models (LLM). The ideal candidate will have expertise in building, fine-tuning, and deploying LLMs, as well as managing the lifecycle of AI models through LLMOps practices. You will play a key role in driving AI innovation, developing advanced algorithms, and optimizing model performance for various business applications.

Key Responsibilities:

• Develop, fine-tune, and deploy Large Language Models (LLM) for various business use cases.
• Implement and manage the operationalization of LLMs using LLMOps best practices.
• Collaborate with cross-functional teams to integrate AI models into production environments.
• Optimize and troubleshoot model performance to ensure high accuracy and scalability.
• Stay updated with the latest advancements in Generative AI and LLM technologies.

Required Skills and Qualifications:

• Strong hands-on experience with Generative AI, LLMs, and NLP techniques.
• Proven expertise in LLMOps, including model deployment, monitoring, and maintenance.
• Proficiency in programming languages like Python and frameworks such as TensorFlow, PyTorch, or Hugging Face.
• Solid understanding of AI/ML algorithms and model optimization.

We are currently seeking experienced Business Development professionals with a minimum of 3 years of experience in the digital marketing/advertising industry, preferably in mid-sized agencies. The ideal candidate should have a proven track record of successfully converting new business projects in the field of SEO.

Responsibilities:

1. Generate and expand new SEO business opportunities in specific markets by developing innovative strategies and demonstrating expertise in SEO solutions.

2. Engage with potential clients, create compelling pitches, and onboard clients. This role requires active involvement in finding prospects, strategizing, planning, and independently closing deals.

3. Assist in achieving sales targets and acquiring new clients.

4. Build strong business relationships with key decision-makers in marketing and digital sectors.

5. Proactively identify new opportunities and provide innovative solutions to customers.

6. Develop market strategies by researching high-potential prospect lists.

7. Take ownership and pride in work, recognizing its significance in the company's success. Conduct and track outreach activities through social media and email.

8. Provide regular updates to the founders on leads, performance, and the status of new business projects on a weekly basis.

9. Demonstrate the ability to identify business opportunities across regions such as the US, UK, Canada, Australia, etc., and secure deals within a reasonable timeframe.

We are open to considering candidates with similar experience and skills if they can demonstrate their suitability for the role. Apply now for this exciting opportunity in Business Development and Sales.

Note:

- This is a work-from-home opportunity.

- Full-time position: 11 am to 8 pm.

- 5-day workweek.

- Target-based work.

- Fixed salary up to $25,000 per month, with performance-based incentives.

Apply Now!

What you will do

• Develop high-quality software based on the technical design provided by team lead
• Adherence with software development processes. Demonstrate problem solving skills, and attention to quality and detail
• Perform code reviews and unit testing, validation, and verification testing of program modules
• Develop well managed, high quality, scalable and reusable code using .NET components, web service API’s, database procedures, JavaScript, etc.
• Build automation pipeline (CI/CD) through appropriate tools and scripting
• Debug code, solve incidents and defects. Document unit test plans.
• Adhere toOWASP security standards while coding and regulatory requirements

Who you are

• Experienced Software Developer with 1 to 3 years of total IT experience.
• At least 2 years of development experience with Microsoft technology stack (.Net)
• Good knowledge of software development, agile methodologies, and the following technologies:

C#, http://asp.net/">ASP.NET Core, Web API, HTML/CSS, MVC, WCF, JavaScript, Oracle/SQL Server,AngularJS/ReactJS, Apache Kafka, Mule ESB, Apache Spark, PowerBI, Azure DevOps

• Experience developing highly responsive web and mobile applications (UI/UX) using HTML5/CSS3, W3.CSS, Bootstrap, JavaScript, XML, Xamarin, etc.
• Familiarity with various operating systems (Linux, Mac OS, Windows)
• Hands-on experience in software development and agile methodologies
• Proficiency in relational databases like SQL Server and Oracle. Knowledge of cloud technologies (AWS, Azure, Google cloud), container and virtualization will be a big plus.
• Familiarity with Continuous integration (Azure DevOps/Jenkins/Hudson) and version control (GitHub, SVN). Knowledge of modern frameworks and design patterns, and test automation tools for Unit and Performance testing.
• Experience creating secure RESTful web services in XML and JSON

Responsibilities:

• Counsel potential Students over a call to inform them about a product and help them in making better career decisions.
• Answer questions about our products or the company.
• Sale as per requirement from the students.
• Direct prospects to the field sales team when needed.
• Maintain Sales reports and update the CRM from time to time.
• Take and process orders in an accurate manner.
• Go the extra mile to meet sales quota and facilitate future sales.
• Keep records of calls and sales and note useful information.

Requirements:

• 6 months to 2 years of work experience in sales/business development/voice process.
• Excellent interpersonal and communication skills.
• Strong negotiation skills with a proven ability to seek, create, negotiate, and close a deal.
• Solution-oriented with effective problem-solving skills.
• Customer-Centric Approach.
• Positive attitude and Willingness to learn and excel.

We are looking for an experienced top-notch Software Engineer to grow with our development team. As a Node.js engineer, you will be involved from conception to completion with projects that are technologically sound and impactful.

What you will do: 

1. Work on existing software solutions or new systems on the specified programming language.
2. Translating designs and wireframes into high-quality code. 
3. Ensure the best possible performance, quality of the solution you are working on. 
4. Working closely with business analysts, software engineers, product managers, designers and other stakeholders. 
5. Write well-designed and efficient code by adhering to the specified coding standards. 
6. Mentor and support other team members by doing code reviews and applying your experience in process and technical leadership.
7. Document the development process, architecture, and standard components.

1. Minimum 2 years of work experience as a Software Engineer(Node.js).
2. Good knowledge of SQL and related databases.
3. Proficient in Node.js, Javascript, AJAX, jQuery, JSON, CSS and HTML.
4. Knowledge of object-oriented programming.
5. Knowledge of the Front-end and Back-end processes.
6. Knowledge of web development, continuous integration, and cloud technologies
7. Proficiency with RESTful APIs to connect applications to back-end services.
8. Flexibility to switch to a new programming language as and when required. 
9. Ability to own a product and deliver exceptional quality. 
10. Analytical capabilities and logical approach to problem-solving. 
11. Familiarity with software development lifecycle and agile methodology.
12. Good at writing understandable, testable code with an eye towards maintainability 
13. Proficiency in software engineering tools. 
14. Have system-level thinking and the ability to develop a system as a whole. 
15. Bachelor's degree in Computer Science Engineering or any other relevant course. 
16. Good communication skills - including the ability to convey information to non-technical team members in a concise and clear way. 
17. Ability to understand the end-user. 

• Impactful Projects: At Synoriq, you get to work on exciting projects that create a huge impact in the lives of common people. You get exposure to the various domains we work in - be it the financial sector or the government sector. With projects of such scale, we work on the latest and most popular technologies in the market. 
• Great Nucleus of Minds: You get to work with the smartest people and learn together. Our team is a bunch of talented designers, engineers, singers, storytellers, and dancers.  
• Fun: We understand that theres a life outside the office too. We offer flexibility in the work schedule and work from home so that you give your best every day.  
• Leadership Initiatives: We promote the overall development of an individual and help you realize your professional goals. There are ample learning opportunities providing exposure in different domains and working in cutting-edge technology.

Key Responsibilities:

• Reviewing software requirements and preparing test scenarios.
• Executing tests on software usability.
• Analyzing test results on database impacts, errors or bugs, and usability.
• Preparing reports on all aspects related to the software testing carried out and reporting to the design team.
• Interacting with clients to understand product requirements.
• Participating in design reviews and providing input on requirements, product design, and potential problems.

Job Requirements:

• A bachelor's degree in computer science or related field.
• Up-to-date knowledge of software test design and testing methodologies.
• Working knowledge of test techniques and compatibility with various software programs.
• Working knowledge of programming.
• Excellent communication and critical thinking skills.
• Good organizational skills and detail-oriented mindset.

The ideal candidate is a self-motivated, multi-tasker, and demonstrated team-player. You will be a lead developer responsible for the development and management of two of our customer facing websites. You should excel in working with scaling applications and frameworks.

The core skillset required is:

* Wordpress (inbuilt functions, theme and architecture level understanding)

* PHP

* MySQL

* HTML5 / CSS3

* Javascript (and related frameworks/libraries)

* Git

* RESTful APIs

Responsibilities

• Translating designs and functionality into code
• Maintaining dev and live versions of websites
• Writing clean, high-quality, high-performance, maintainable code
• Develop and support software including applications, database integration, interfaces, and new functionality enhancements
• Coordinate cross-functionally with external and internal teams
• Support test and deployment of new products and features
• Participate in code reviews

Qualifications

• Bachelor's degree in Computer Science (or related field)
• 2+ years of relevant work experience
• Expertise in Object Oriented Design, Database Design, and XML Schema
• Ability to multi-task, organize, and prioritize work

Mentorship and Support

* You will work directly with the Co-Founder of the business who will provide direct mentorship both around development as well as (if interested) help you cultivate business-side skills