L2 Support

Join our team as a Customer Retention Specialist for the International Sales Process, focusing on our esteemed UK clientele. With at least 1 year of experience in International Voice Process, you will play a crucial role in delivering exceptional service by promptly addressing client queries and providing necessary assistance. Your ability to communicate effectively, both verbally and in writing, will ensure accurate and empathetic responses to customer inquiries.

Responsibilities:

- Resolve customer issues efficiently and effectively to ensure satisfaction.

- Display patience and empathy when handling challenging cases.

- Follow up diligently with customers to gather any additional required information.

- Utilize appropriate tools to deliver accurate, valid, and comprehensive information.

- Maintain flexibility in shift schedules to ensure seamless client support coverage.

We seek proactive individuals who excel in problem-solving, prioritize customer satisfaction, and thrive in dynamic, fast-paced environments. If you are prepared to contribute to our dedication to excellence in customer retention and service delivery, we invite you to apply and join us in making a meaningful impact

Digital Marketing Executive

We are looking an experienced Digital Marketing Executive and result-driven person, who join our awesome marketing team! As a Digital Marketing Executive at our company, you will be responsible for setting up, implementing and managing the overall company’s digital marketing strategy.

Digital marketing strategies are extremely important for our company’s success, so your role will play a crucial role in achieving our business goals and objectives.

We are expecting you to have experience and a big passion for digital technologies and all digital marketing channels.

Digital Marketing Executive Responsibilities

• Build, plan and implement the overall digital marketing strategy
• Manage the strategy
• Manage and train the rest of the team
• Stay up to date with the latest technology and best practices
• Manage all digital marketing channels
• Measure ROI and KPIs
• Prepare and manage a digital marketing budget
• Oversee all the company’s social media accounts
• Manage and improve online content, considering SEO and Google Analytics
• Build an inbound marketing plan
• Forecast sales performance trends
• Motivate the digital marketing team to achieve goals
• Monitor competition and provide suggestions for improvement

Requirements

• Good Command Over Language: Excellent writing skills for creating manual content.
• Basic Knowledge of Data Analysis: Ability to analyze data for SEO and website reporting.
• Content Creation: Skilled in generating new and creative content ideas for posting.
• Graphic and Animation Video Creation: Proficiency in creating graphics and animation videos using AI tools.
• SEO/SMO: Understanding of SEO tools and strategies for optimizing content and improving online presence.
• Social Media Platforms: Knowledge of various social media platforms and content marketing strategies.
• Experience in setting up and optimizing PPC campaigns on all major search engines
• Analytical Skills: Strong ability to interpret data and generate insightful reports.
• Adaptive Skills: Flexible and able to adapt to new challenges and changes in the environment.
• Communication Skills: Excellent verbal and written communication abilities.
• Lead Generation: Knowledge of lead generation techniques and strategies.
• Understanding of Product USP (Unique Selling Propositions): Ability to grasp and communicate product Unique Selling Propositions (USPs)

Job Location: Rajkot, Gujarat

Position: 02

Qualification: BCA, MCA, B.Sc. IT, M.Sc.IT, BBA, MBA, Diploma

Experience: Fresher – 1 year

Required Skills: Good command over language, Basic knowledge of data analysis, content creation, content marketing, SEO/SMO, social media platforms, etc

What is WoCo and why should you join?

WoCo is a go-to HRTech solution for new age and fast-growing businesses, built by a team of innovators, technologists, product scientists, outliers, business leaders and people's people. WoCo is truly poised to lead the People, Payroll and Productivity space with some of the best minds in the industry.

Location

Onsite. Gurugram.

What will you do every day?

We are on the lookout for dynamic individuals in the Customer Success Team who can work closely with clients helping them achieve their Digital Transformation goals.

What do you need to ace your role?

• Business Advisor to our clients working towards achieving their digital transformation goals and success metrics. Ability to manage client relationships and expectations
• Act as a techno-functional consultant and provide recommendations on process
• Goal-oriented and data-driven to actively track performance and drive metrics like CSAT, NPS, Adoption and Usage for clients. Analyze customer data to improve the end-user experience
• Experience with metrics like Net Revenue Retention (Upselling), Churn, Customer References & reviews. Work closely with product, sales and other cross-functional teams, (internal and external) with ease to drive these goals
• Devise engagement plans that consider customer business goals and map product capabilities to achieve these goals
• Support clients during critical HR events like Appraisal, Increments etc.
• Support clients to resolve queries or bugs, as and when required
• Gather feedback on product experience during the entire customer lifecycle via targeted surveys
• Identify prime targets for up-sell/cross-sell and engage Sales team to execute on those opportunities
• Share best practices with clients on how to achieve product success with WoCo
• Identify risks proactively, mitigate and escalate as deemed appropriate
• Passionate about Customer Experience and ability to be the customer's voice in guiding the Product Roadmap
• Excellent communication and presentation skills.
• Excellent relationship-building skills
• Be a cultural champion and energy driver

Requirements

• 2-4 years of experience in Customer Success in SaaS
• Exceptional communication and presentation skills, coupled with excellent listening skills
• Analytical and data-driven with ability to work with multiple stakeholders
• Demonstration of good product and consumer thinking during his/her career
• Hands-on and a quick learner. Comfortable with learning new technology
• Basic tech skills especially knowledge of python, Power BI will be a plus
• This role provides you access to PII for which you will abide to follow secure data handling practices to safeguard and protect such data.
• We don’t necessarily expect to find a candidate that has done everything listed, but you should be able to make a credible case that you’ve done most of it and are ready for the challenge of adding some new things to your resume.

Who we are:

Stanza Living is India's largest and fastest-growing tech-enabled, managed accommodation company that delivers a hospitality-led living experience to migrant students and young working professionals across India. We have a full-stack business model that focuses on the design, development, and delivery of daily living solutions tailored to the young consumers' lifestyles.

Today, we are :

- India's largest managed accommodation company with over 75,000 beds under management across 24+ cities

- Most capitalized player in the managed accommodation space, backed by global marquee investors - Falcon Edge, Equity International, Sequoia Capital, Matrix Partners, Accel Partners

- Recognized as the Best Real Estate Tech company across the Globe in 2020 by leading analysis agency, Tracxn

- LinkedIn Top Startup to Work for - 2022

Job Summary :

- We are seeking an exceptional Business Associate who loves solving complex problems to drive analysis and insights to help our teams make meaningful business decisions.

- The selected candidate will be partnering with key stakeholders, analyzing data, discovering, and solving real-world problems, and building metrics and business cases to help unlock insights that take our business to the next level.

Responsibilities :

- Work with different stakeholders and management teams to consult, develop, and implement key strategic growth projects - will be responsible for end-to-end planning and delivery of growth projects

- Single-handedly lead projects in consultation with senior stakeholders and drive on-ground impact

- Develop a roadmap for the product team and scope medium/long-term interventions to enable the development of world-class tools for our sales team

- Understand and assess customer journey; identify pain points and implement interventions

- Participate in strategic and tactical planning discussions

- Own development and maintenance of new and existing reports focused on analysis of requirements, metrics, and dashboards

- Use statistical methods to identify areas for improvement and make suggestions for streamlining processes

Basic Requirements :

- Strong analytical skills

- Ability to partner and work with cross-functional teams

- Ability to draw insights from analysis supported by data and clearly communicate them to the stakeholders and senior management as required

- Be self-driven, and show the ability to deliver on ambiguous projects with incomplete data

- Ability and interest in working in a fast-paced, ambiguous and rapidly changing environment

Additional Plus :

- Strong knowledge of and experience with reporting packages (Business Objects etc.), databases (SQL etc.), and programming (XML, Javascript, or ETL frameworks)

Job description

Write clean, well-designed code
Should have leadership skills

Good Experience in Framework ( Laravel, codeigniter) 

Immediate Joining

IT Company

5.5 Days Working
vegamoontech.com

AD Skills: 

• Implementing Active Directory Infrastructure  
• Expertise on Windows Infrastructure components integration like DNS, DHCP etc. 
• Assess Domain Controllers, Domain Architecture, Centralized Migrations, GPO Designs, Windows DNS/DHCP Management and Forest Level Trust Architecture 
• Cloud Service integration with Active Directory including Amazon Web Services and Azure Active Directory Services 
• Multi Forest/Domain Active Directory and DNS migration 
• In depth knowledge of AD Site Topology, OU’s Structure, Group Policies, NTP, LDAP and implementation and AD components 
• Good knowledge on AD Security and identity principals 
• Strong integration experience of ADFS and integration with the on-prem Active Directory 

• Defining new merchandising or reporting functionality
• Adding more advanced search capabilities
• Improving scoring/recommendation models
• eCommerce platform integrations/API implementations
• Load testing/scaling features as we continuously grow
• Something new. There are always interesting new challenges that come our way. Here are a couple of things we’ve worked on recently:
  • Managing background jobs with competing performance goals like quick turnaround while staying within platform API limits
  • Embedding and dynamically changing products in an email even after sending it
  • Managing and coordinating multi data-center processes

• 1-3 years of experience in Ruby On Rails (or a similar MVC framework like Express or Django). You are comfortable with Routes, Migrations, Models, Callbacks, Validations, and so on.
• Ability to design clean, scalable data structures for new features.
• A good understanding of design patterns so that complex processes are written in a maintainable way.
• Knowledge of managing source code with Git.
• Comfortable in a Linux OS.
• Good communication skills, and ability to clearly plan and describe features before building.

• Challenging, exciting work, at scale
  You get to understand the challenges our customers face first-hand, and collaboratively design and build amazing solutions that will be used by millions of shoppers through billions of API requests. There’s always something new and exciting to build.
• Have a direct impact
  Seven engineers currently build, refine, and scale the entire product. Working in a small team means you will have a say in the way the product is built, and your performance will have a direct impact on the company’s outcome.
• Culture
  Tagalys is a place for you to be yourself, enjoy your work, and achieve your potential. We love the energy that comes from working with smart people in a simple and welcoming environment. We design our workflow to make sure you are also able to focus on everything else in life that is important: family, friends, and health.
• Benefits
  You get great pay, coupled with flexible hours, a hybrid work model, and comprehensive insurance for your and your dependents. For the people contributing significantly, we also offer ESOPs so there is an opportunity to build wealth as you help the company grow.

Cogoport Story

Do you prefer to get speeding tickets or parking tickets?

Because at Cogoport we are speeding ahead to do something remarkable for the world. We are trying to solve the Trade Knowledge and Execution Gap, which is currently widening and preventing trade to the tune of $3.4 trillion annually. This Gap has enormous economic as well as human impact and disproportionately hits small and medium businesses globally.

The team at Cogoport is working on developing a new category, the Global Trade Platform, that helps companies discover and connect with appropriate trade partners, optimize shipping and logistics options and costs, and improve cash management and cash flow.

Cogoport is currently in hypergrowth mode. We are proud to have been named an Asia-Pacific High-Growth Company by the Financial Times and an Indian Growth Champion by the Economic Times. We are aiming to reach an annualized revenue of $1 billion (7700 Crores INR) by this summer and are hiring over 500 additional employees. We are currently hiring in Mumbai, Gurgaon, Chennai and Bangalore.

Cogoport Culture: We have two core values at Cogoport—Intrapreneurship and Customer-centricity. If you share these values and are a hard worker who is willing to take risks (and occasionally get a speeding ticket), you can make a huge impact and propel your career in an endless number of directions with Cogoport.

Cogoport Leadership

https://www.linkedin.com/in/purnendushekhar/">https://www.linkedin.com/in/purnendushekhar/
https://www.linkedin.com/in/amitabhshankar/">https://www.linkedin.com/in/amitabhshankar/

Life at Cogoport: It’s rare to be able to join a company that can give you the resources, support and technology you need to break new ground and see your ideas come to life. You’ll be surrounded by some of the smartest engineers and commercial specialists in India and the Asia Pacific Region.

With huge growth and the right entrepreneurial mindset, comes huge opportunities! So, wherever you join us, you’ll be able to dream, deliver better and brighter solutions, and speed ahead with the possibility to propel your career forward in endless directions as our company continues to grow and expand.

For more insights about the company:  https://cogoport.com/about">https://cogoport.com/about

Why Cogoport?

International Trade can be complicated at times and every day brings new challenges and opportunities to learn.  When we simplify international trade, it empowers and affects every human being on the face of this earth. Seven billion people - one common problem.

As a part of the Talent team at Cogoport, you will get an opportunity to be a part of an industry-wide revolution in the world of shipping and logistics by collaborating with other brilliant minds to resolve real world on-ground challenges. You will have a direct impact on the revenue and profitability growth for the organization.

Areas of Impact for you

• Hands-on management with deep-dive into the details of software design, implementation and debugging.
• Guide your teams in developing roadmaps and systems to drive product growth, then identify, plan, and execute projects to support that growth.Manage multiple projects across a wide breadth of technologies, coordinate dependencies, and interactions with the internal teams and external partners.
• Collaborate with stakeholders from across functions to keep the development team in sync with all functions and overall business objectives.
• Develop large multi-tenant applications in Rails.
• Understand Rails best practices and religiously introduce those to codebase.
• Set up, create and manage strong best practices/architecture to ensure reliable, secure, bug-free, and performant software is released on-time.

Desirable Skills and Experience

• Loves coding.
• 4-6 years of experience managing technology teams.
• Demonstrated ability to build complex scalable technology products.
• Should have prior experience of working with ROR, React, PostgreSQL and cloud infra.
• Understanding scaling strategies for a high-traffic Rails applications.
• Understanding O-Auth2 or JWT (Json Web Token) authentication mechanisms.
• Experience in using ActiveRecordSerialize, RSpec and active interaction.Engin
• Knowledge about Asynchronous Networking in Ruby; Refactoring ActiveRecord Models; Background Job processing using Redis and Sidekiq; Writing automated Deployment Scripts using Capistrano, Ansible etc.
• Expertise in Data Science and Machine Learning is a plus.
• Expertise in Jenkins, Kubernetes, dockers and cloud technology is a plus.

Cogoport is an equal opportunity employer. We are a welcoming place for everyone, and we do our best to make sure all people feel supported and respected at work.  

• Executing digital marketing strategies across channels including email, social media and display advertising campaigns
• Driving achievement of growth objectives like app installs, display, search, affiliates among others
• Improving the design, UX, traffic and content of the website
• Designing, building and maintaining organization’s social media presence
• Measuring and reporting performance of all digital marketing campaigns and assessing against goals (ROI and KPIs)
• Creating paid campaigns on social media platforms
• Identifying trends and insights, optimizing spend and performance of campaigns based on the insight
• Growing the lead volume at a sustainable cost
• Collaborating with internal teams to create landing pages and optimizing user experience
• Utilizing strong analytical ability to evaluate end-to-end customer experience across multiple channels and customer touch points
• Managing agencies and affiliates
• Driving maximum ROI from campaigns

What you need to have:

• MBA/ PGDM from Tier-1/2 B-School and/ or B. Tech. from a Tier I college
• Analytical skills: Keen interest in evaluating product/market situations, analyzing raw data, and transforming it into actionable marketing strategies
• Demonstrate a positive, ‘can-do’ attitude
• Willingness to roll up your sleeves and get things done
• Strong business acumen and detail orientation
• Outstanding presentation skills
• Excellent problem-solving skills
• Knowledge in OKR, Agile
• Knowledge in Jira, CRM, Power BI
• Exceptional verbal and written communication skills
• 2-4 years of experience in Digital Marketing
• Prior experience in handling campaigns development in terms of digital along with ATL/ BTL channels
• Experience in handling Campaign Management on Google, Facebook, LinkedIn, Twitter etc.
• Experience in performance marketing and affiliate marketing
• Understanding of digital marketing platforms and passion for technology
• Ability to optimize CPC and CPL in an effective manner
• Ability to manage multiple projects with varying priority at one time to deliver results on time and under budget
• High level of integrity and dependability with a strong sense of urgency and results orientation
• Thorough knowledge of web analytics (e.g. Google Analytics, Web Trends etc.) and Google AdWords