Implementation & Support Consultant
Skill Requirement:
- People working on implementation/support/development of enterprise reconciliations/cash & liquidity management/payment or core banking software in banks and financial institutions is a must
- Strong technical skills in MS SQL, PL/SQL, SQL Loader, Stored Procedures, (Reporting Service and Integration Service) is a must
- Expertise of any or all of these core areas (Payment systems, ATM, Credit Card, Cash & liquidity, Core Banking, Securities, Confirmations) is a must
- Solid analytical and technical skills with regard to Transaction Lifecycle Management and Fintech software applications
- Client facing experience and experience with international customers strongly preferred
- Self-motivating, able to assume responsibility and work autonomously in a professional manner
- Willingness to travel upto 60 percent
- Willing to join within 30-45 days
- Good organizational skills including the ability to meet deadlines
Broad Job Responsibilities:
- During the first year, focus will be on consultant’s training on the product (technical and functional capabilities) along with handling product support related activities.
- Once the consultant has demonstrated sound capabilities and understanding of the product and its functions, he/she will be engaged in implementation related activities.
- Implementation Consultants help ensure that Transaction Lifecycle Management software applications are implemented and configured in accordance with standard business processes and meet client requirements.
- Consultants work directly with our clients mostly banks and financial institutions and provide guidance, make suggestions on how to best implement the software to provide the most value.
- Implementation Consultants work with Project Managers and other functional departments during the implementation and configuration of software applications,
- Define, develop, and document business requirements to ensure customer needs are captured and delivered
- Author specifications based upon client requirements, including functional test cases, for use in configuring and developing solutions during implementation as well as in custom integrations with other products.
- Build productive customer relationships and take responsibility for customer satisfaction.
- Work independently to complete tasks on time and collaborate with others as part of a team.
- Maintain project deliverables and documentation that can be recreated and leveraged as intellectual capital.
- Support custom integrations to ensure final product meets customer requirements
- Support customer during user acceptance testing cycle by resolving issues, answering questions, and guiding them through the process
- Provide written and verbal status reports to management on project status
- Participate in internal initiatives, e.g., process improvement, product improvement, and identifying best practices
- Own a customer facing project
Additional Skills Preferred:
- Knowledge on technical skills like C, C++, Python Scripting, Web services would be an added advantage
- Familiarity on Shell scripting would be an advantage
- Knowledge on Scripting such as Perl is preferred.
Personal Characteristics:
- Excellent interpersonal, oral and written communication skills.
- Commitment to own personal development
- Self-motivated, approachable, patient and reliable
- Ability to work in a multi-cultural environment
Benefits:
- Excellent opportunity to hone banking process knowledge along with technical skills
- Opportunity to work with a global banking product
- Excellent career growth prospects
- Opportunities to travel
Educational Qualification:
- Bachelor’s degree is a must
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