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Founded 2007  •  Products & Services  •  100-1000 employees  •  Profitable
Customer Support
Communication Skills
Issue resolution
Interpersonal Skills
Bengaluru (Bangalore)
2 - 3 yrs
₹3L - ₹4L / yr

Responsibilities

 

  • Ability to determine customer needs and provide appropriate solutions
  • Responds to customer web inquiries regarding online merchandise or service orders.
  • Assists customers with product selection, answers basic questions, and suggests various product options that are available. Documents customer problems and inputs in ticketing system.
  • Ensures prompt and proper resolution of customer queries by providing additional information or escalating/engaging others in the organization to provide a solution according to defined procedures. 
  • Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment
  • Ability to empathize with and prioritize customer needs
  • Demonstrates interpersonal skills with a diverse customer base
  • Demonstrates ownership to resolve challenging customer issues, escalating when necessary.

 

Qualifications and skills

 

  • Experienced having bachelor’s degree in any field
  • Excellent written and oral communication skills in English - ability to communicate clearly and concisely
  • Good comprehension skills ability to clearly understand and state the issues customers present
  • Ability to concentrate follow customers issues without distraction to resolution
  • Good composition skills ability to compose a grammatically correct, concise, and accurate written response

P.S.: Looking for candidates from fashion/lifestyle industry. Preferably female candidates. 

 

 

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Job posted by
Manish Gulechha
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at Womenswear Fashion-Tech Startup
Agency job
via Unnati
Customer Support
Customer Service
Customer Relationship Management (CRM)
Strategic planning
Communication Skills
Marketing & Communication
feedback
insights
clothing
customer experience
NCR (Delhi | Gurgaon | Noida)
4 - 8 yrs
₹10L - ₹12L / yr

Are you looking to take the next step in your career? Be part of a promising fashion tech start-up and convert your creative vision to reality.

 
Our client is a 4 year old Fashion brand which has created waves in the women's work-wear section. They are providing the best western designs that fit Indian women of all shapes and sizes, and are catering to women across the globe, through their website and other ecommerce sites. Their premium range of outfits are already a rave with tens of thousands of working women in the metropolitan cities.
 
They have successfully collaborated with well known designers to create stylish pieces in luxury fabrics and plan to introduce accessories as well. The founder is an IIM-K alumna who has personally worked on the need of comfort wear by creating specific fits and tailor made-made clothes that works well with their customers.
 
As a Customer Experience Specialist, you will be the leader of our Customer experience team, and will be required to supervise and oversee the strategy, planning and execution of the organization’s overall customer experience goals.
 
What you will do:
  • Liaising with other department heads to ensure all other teams contribute equally to providing customers a seamless experience across touchpoints.
  • Ensuring that the customer experience team works in collaboration with all other business functions, consistently delivering great end-to-end customer experience across stages, channels and touchpoints in the customer journey
  • Collecting feedback from customer facing teams to derive meaningful insights for improvements and guiding teams to ensure a customer-centric attitude while acquiring new customers or dealing with existing customers
  • Guiding the marketing and branding teams to align with the larger customer experience strategy
  • Building and managing a team of customer experience specialists with expertise in customer delight
  • Encouraging problem-solving, strategic thinking and customer-orientation amongst the team
  • Leveraging existing and additional relevant technologies for reporting and analytics across customer service and other customer facing functions/ channels
  • Improving NPS and Brand Loyalty of customers by conducting regular audits
  • Helping in transforming the operations/ process for better customer satisfaction experience
 

What you need to have:

  • Exposure to and Experience of working with CRM tools is a must
  • Very good communication skills
  • Good experience in customer support
  • Experience on call and Email support is required but not mandatory
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Job posted by
Sarika Tamhane
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Founded 2017  •  Product  •  20-100 employees  •  Profitable
Customer Support
Customer Service
Customer Retention
Kolkata
1 - 6 yrs
₹2L - ₹3.6L / yr

About hoichoi:

hoichoi is an on-demand video streaming entertainment platform for Bengalis worldwide. With an array of exciting Content choices including Bengali Classics, Blockbusters, Documentaries, Short Films and Exclusive original web series we aim to be home to the best in Bengali entertainment.

Hoichoi is the digital vertical of SVF Entertainment - a leading Media and Entertainment company in East India, with 5 National Awards to its credit and capabilities in Film and TV Production, Cinemas, Distribution, Digital Cinema, Music and New Media.

As we take on the next level of growth, we are on the lookout for passionate and talented people to join our team, committed to redefining online entertainment for Bengalis globally.

 

Overview:

Being a “customer first” company, the Customer Support division is critical to Hoichoi. This team comprises of enthusiastic, passionate, fun-loving and highly communicative individuals who continuously work towards ensuring a great experience for Hoichoi users at all times.

This is a high commitment role and you will fit right in if you believe in delivering the best service experience and are passionate about Bengali entertainment.

Job Role:

·        Answer user communication/queries via emails, live chats and calls

·        Ensure minimum turnaround time for resolving user queries & complaints

·        Deliver best in class service in the friendliest and timely manner

·        Suggest process & product improvements based on user feedback

·        Assist the team in reporting & analysis

 

Qualifications:

·        2+ years’ experience in customer service specializing in Inbound/Outbound support, ideally from an internet start-up/e-commerce background

·        Excellent proficiency in Bengali, English & Hindi

·        Critical thinking and problem-solving skills

·        An understanding of the 'Customer First' principle and committed to consistently delivering high-quality customer support.

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Job posted by
Recha Paliwal
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at Hiring for a startup client in Indiranagar, Bangalore.
Agency job
Customer Service
Customer Support
Customer Relationship Management (CRM)
Customer Success
Bengaluru (Bangalore)
1 - 5 yrs
₹2.4L - ₹3L / yr

Inbound customer support

Rotational shift (6 am to 11 pm)

10 hours working. Eventually, will come down to 9 hours

6 days working, rotational off

Work from office from August'21
Good communication skills in English, Hindi is mandatory

Should be willing to attend face-to-face interview in office 

 

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Job posted by
Nandini SortHire
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Founded 2020  •  Products & Services  •  5000+ employees  •  Raised funding
Customer Support
English Proficiency
Communication Skills
Customer Relationship Management (CRM)
Customer Service
Customer Retention
NCR (Delhi | Gurgaon | Noida)
1 - 3 yrs
₹2L - ₹4L / yr

Responsibility

 

  • Manage largeamounts of incoming phone calls.
  • Identify and assess customers’ needs to achieve satisfaction.
  • Build sustainable relationships and trust with customer accounts through open and interactive communication.
  • Provide accurate, valid and complete information by using the right methods/tools.
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
  • Keep records of customer interactions, process customer accounts and file documents.
  • Follow communication procedures, guidelines and policies.
  • Take the extra mile to engage customers.

Requirements

  • Must be Graduated or Post-Graduated.
  • Should have at least 1 year of proven customer support experience or experience as a Client Service Representative.
  • Strong phone contact handling skills and active listening.
  • Familiarity with CRM systems and practices.
  • Customer orientation and ability to adapt/respond to different types of characters.
  • Excellent communication and presentation skills.
  • Ability to multi-task, prioritize, and manage time effectively.

 

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Job posted by
Swaja Bajaj
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Founded 2019  •  Product  •  20-100 employees  •  Raised funding
Customer Support
Customer Service
Customer Retention
Remote, Bengaluru (Bangalore)
0 - 4 yrs
₹2L - ₹4L / yr
About this role
When the entire company takes Customer Support seriously, a department specialized for it needs to be top notch. Being the direct point of contact between us and our esteemed young customers, you ensure that you represent our values, mission and brand image accurately. The Customer Support team at FamPay, like in any other B2C tech startup, can make or break us.
 
In addition to resolving issues and closing tickets, you deliver a consistent and stunning customer experience. You work closely with your mentor to understand what queries may arise and ensure customer loyalty is achieved.
 
If you are a patient listener, attentive to details, use positive language and possess the ability to communicate clearly, we would love to connect with you.

Responsibilities

  • Manage incoming calls, chat and emails from customers in a timely manner
  • Identify & assess customers’ needs, clarify information and provide solutions and alternatives wherever applicable
  • Manage and resolve customer complaints, escalate to Customer Support Head when necessary
  • Build sustainable relationships and trust with customers through an open communication
  • Provide accurate & complete information to improve customer satisfaction leading to noticeable results
  • Maintain records of every interaction and forward to concerned team member whenever necessary

Apply only if you have

  • Proven experience in a customer support role 
  • Track record of over-achieving performance
  • Strong listening, written and verbal communication skills
  • Customer focus and adaptability to different personality types
  • Ability to multi-task, set priorities and manage time effectively
  • Must be fluent in English & Hindi
  • Ability to work in shifts

Bonus

  • If you have worked in a fin-tech company
  • If you have worked in a B2C tech startup
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Job posted by
Janani Sathviga
Apply for job
at An IT Company
Agency job
Email Marketing
B2B Marketing
Lead Generation
Sales
Lead Nurturing
Digital Marketing
Bengaluru (Bangalore)
5 - 6 yrs
₹8L - ₹10L / yr
  • Create and manage nurture streams across email, digital, and direct mail that will progress the leads through various sales stages of the buyer's life cycle from awareness to selection
  • Run campaigns for lead management, lead nurturing, lead scoring, and lead routing
  • Look at holistic data on leads and customers to evaluate successful strategies and areas for improvement/growth.
  • Iterate and optimize campaigns to drive the best possible results
  • Work with the Product Marketing team to create and develop content-rich nurturing programs using consumer insights data and marketing automation tools 
  • Partner with marketing to improve strategy and execution of demand generation efforts
  • Collaborate with sales operations on improving and troubleshooting issues with the lead management process
  • Develop and maintain nurture reporting methodology, reports and dashboards, including performance metrics for nurture tracks and KPIs for overall program performance
 
Qualifications & Skills
 
  • 5-6 years in Marketing or Sales Operations role
  • At least 3+ years of experience managing email campaigns and program implementation
  • Strong experience using marketing automation tools is essential
  • Deep understanding of lead-to-revenue demand funnels, their characteristics and what causes Leads to move across stages
  • Experience in B2B software / SaaS space will be a big advantage
  • MBA from a reputed college, preferably in Sales and/or Marketing. 
  • Excellent English presentation, written, and verbal communication skills, with an eye for quality and relevance
  • Strength in collaborating with cross-functional teams, including Product Marketing, Sales and Marketing
  • Self-directed, organized team player who is capable of hands-on- execution as well as long term business planning
  • Implement email marketing strategies to cultivate leads into new customers (and demonstrate with data).
  • Set up and document lead nurturing processes
  • Plan and implement trigger-based nurturing programs that target all stages of prospect development
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Job posted by
Manjunath Multirecruit
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Founded 2018  •  Product  •  20-100 employees  •  Profitable
Customer Support
Data management
Technical support
Remote only
5 - 10 yrs
₹30L - ₹50L / yr
  • Own the lifecycle of users from on-boarding, setup, to the day-to-day support, including serving as front-line for issues on the ongoing engagements.
  • Crafting delightful user experiences around user on-boarding and support, such as ticketing, support channels, and customer communications.
  • Tracking metrics and measurements of user engagement and behavior.
  • Crafting well-written user-facing communications and documentation.
  • Translating user feedback and needs to well-scoped requirements, and collaborating with Engineering to deliver them.
  • For the first 6-9 months, expect a lot of hands-on, detail-oriented work, often requiring your exposure to other areas like sales/account management, including occasionally plugging in on for other functions.
  • In the mid-to-long-term, expect an increasing amount of specialization into a deeper role, with the possibility of eventually building and scaling a team.
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Job posted by
Swetha Venugopal
Apply for job
at Hinduja Global
Agency job
Communication Skills
English Proficiency
Problem solving
Customer Support
Navi Mumbai, Mumbai
- yrs
₹1L - ₹2L / yr

Role : Employee need to attend the calls and help the existing customer with there queries . There are no Targets , No sales . It’s totally a Inbound Process.

 

Salary:

  1. Fresher : 15K IN HAND , CTC-17K
  2. Experienced: Hike 15-25%

 

Facility :

  1. Pick and drop
  2. Rotational Shifts
  3. Rotational offs
  4. Bank Holidays offs
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Job posted by
Janki Bathani
Apply for job
Founded 2007  •  Services  •  100-1000 employees  •  Profitable
Business Process Outsourcing (BPO)
Customer Support
Customer Service
Chennai
- yrs
₹1L - ₹2L / yr

Freshers) Walk-In : BPO Non Voice  @ Chennai

Greetings from Zealous Services ! Get Spot Offer ! Fresher  in BPO Non Voice and Voice Immediate Joining. 

Process :  Non Voice

Job Location : Chennai, Tamilnadu

Age Limit : 18-26 Years

Qualification - Eligibility Criteria : 
# Any Graduate/Diploma
# Fresher can apply with Minimum 3 Arrears

Desired Experience : 0 Years

Please Carry below documents (mandatory) :
# Updated Resume Copy
# Carry an Aadhar Xerox with you

Note: You can mention the reference as 'SOFIA HR'.

Walk-In Date : From Nov 4th  to Nov 15th 2019 (Monday to Friday)

Walk-In Time : 10.00 AM to 4.00 PM only

Walk-In Venue : 
Zealous Services,
No: 17/7, B Block Ground Floor,
Shafika Building, Kodambakkam High Road,
Nungambakkam,
Chennai - 600034
Landmark: Near Palm Grove Hotel

Contact Person : SOFIA (HR)

 

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Job posted by
Sofia Zealous
Apply for job
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