Qualifications and skills
Are you looking to take the next step in your career? Be part of a promising fashion tech start-up and convert your creative vision to reality.
What you need to have:
hoichoi is an on-demand video streaming entertainment platform for Bengalis worldwide. With an array of exciting Content choices including Bengali Classics, Blockbusters, Documentaries, Short Films and Exclusive original web series we aim to be home to the best in Bengali entertainment.
Hoichoi is the digital vertical of SVF Entertainment - a leading Media and Entertainment company in East India, with 5 National Awards to its credit and capabilities in Film and TV Production, Cinemas, Distribution, Digital Cinema, Music and New Media.
As we take on the next level of growth, we are on the lookout for passionate and talented people to join our team, committed to redefining online entertainment for Bengalis globally.
Being a “customer first” company, the Customer Support division is critical to Hoichoi. This team comprises of enthusiastic, passionate, fun-loving and highly communicative individuals who continuously work towards ensuring a great experience for Hoichoi users at all times.
This is a high commitment role and you will fit right in if you believe in delivering the best service experience and are passionate about Bengali entertainment.
· Answer user communication/queries via emails, live chats and calls
· Ensure minimum turnaround time for resolving user queries & complaints
· Deliver best in class service in the friendliest and timely manner
· Suggest process & product improvements based on user feedback
· Assist the team in reporting & analysis
· 2+ years’ experience in customer service specializing in Inbound/Outbound support, ideally from an internet start-up/e-commerce background
· Excellent proficiency in Bengali, English & Hindi
· Critical thinking and problem-solving skills
· An understanding of the 'Customer First' principle and committed to consistently delivering high-quality customer support.
Inbound customer support
Rotational shift (6 am to 11 pm)
10 hours working. Eventually, will come down to 9 hours
6 days working, rotational off
Work from office from August'21
Good communication skills in English, Hindi is mandatory
Should be willing to attend face-to-face interview in office
Role : Employee need to attend the calls and help the existing customer with there queries . There are no Targets , No sales . It’s totally a Inbound Process.
Freshers) Walk-In : BPO Non Voice @ Chennai
Greetings from Zealous Services ! Get Spot Offer ! Fresher in BPO Non Voice and Voice Immediate Joining.
Process : Non Voice
Job Location : Chennai, Tamilnadu
Age Limit : 18-26 Years
Qualification - Eligibility Criteria :
# Any Graduate/Diploma
# Fresher can apply with Minimum 3 Arrears
Desired Experience : 0 Years
Please Carry below documents (mandatory) :
# Updated Resume Copy
# Carry an Aadhar Xerox with you
Note: You can mention the reference as 'SOFIA HR'.
Walk-In Date : From Nov 4th to Nov 15th 2019 (Monday to Friday)
Walk-In Time : 10.00 AM to 4.00 PM only
Walk-In Venue :
No: 17/7, B Block Ground Floor,
Shafika Building, Kodambakkam High Road,
Chennai - 600034
Landmark: Near Palm Grove Hotel
Contact Person : SOFIA (HR)