We are looking for an enthusiastic support executive who is patient, empathetic and has the art build long-term relationships with clients via its excellent communication skills. Your responsibilities for this role will be;
š To provide training to our customers regarding our software, accounts, and GST in an efficient manner.
š A certain level of comfort with handling telephone calls and an active listening style along with an ability to multitask and prioritize tasks effectively.
š Ability to troubleshoot and investigate if they don't have enough information to answer customer questions and solve their queries even go above and beyond to satisfy customers.
Education ā Graduate (From Commerce Background Only)
Timings - Mon To Sat, 10.00 am to 07.00 pm
About Torero Softwares Limited
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AppItSimple Infotek is a leading software development company that specializes in providing innovative and customized software solutions to businesses of all sizes. With a team of experienced developers, designers and project managers, we help organizations to transform their ideas into successful digital products. Our focus is on delivering high-quality, scalable, and secure solutions that meet the unique needs of each client. Whether you're looking for a custom web application, mobile app, or cloud-based solution, AppItSimple Infotek is your partner for success.Ā
URL :Ā https://appitsimple.com/
Product : SoftwareSuggest :Ā https://www.softwaresuggest.com/
SoftwareSuggest is a comprehensive software directory that helps businesses discover the right tools to achieve their goals. Our platform provides a vast collection of software solutions across various categories, including project management, marketing, customer service, and more.
With our expert reviews and user ratings, finding the right software has never been easier. Our goal is to simplify the software selection process by providing a one-stop-shop for businesses to find and compare software solutions, saving time and effort in the process.Ā
Whether you're a small business or a large enterprise, SoftwareSuggest is your trusted guide to finding the software that's right for you.
Appitsimple prides itself on a flexible work environment that empowers employees to be key decision-makers to grow personally and professionally. The company strives to develop leaders through an active mentoring program and skill development initiatives. An inclusive workplace, Appitsimple encourages freedom, and independent thinking and aims to create thought leaders in the business ecosystem.
Roles & Responsibilities :
-Calling domestic customers who are looking for business-related software in different verticals.
-Gathering theirĀ requirementsĀ and giving them proper consultation about the software.
-Understanding prospect'sĀ requirementsĀ and qualifying the leads under correct categories.
-Dialing on all the leads received on categories that are assigned without fail.Ā
Requirement :
-The candidate should be fluent in the English language.
-Should have at least 1 year of experience in the international or domestic calling process.
-Should have good communication skills.
The Client Support Intern will be responsible for assisting clients and providing support with their technical needs, answering client inquiries via email and phone, and resolving client complaints in a timely manner. As a hybrid role, this internship position will be located in Dubai but some work from home is acceptable.
Ā Technical Customer Support
- Ability to work in team environment
- Familiarity with customer service software (CRM,ticketing systems) for chat and call process.
- Ability to work flexible hours ,including evenings and weekends.
- Earlier experience into chat and call support process.(Technical support experience)
- Customer oriented approach and ability to adapt different situationsĀ
- Hands on experience on MS office suite.
- Ability to multitask and problem solving skills
- 0-2 years of experienceĀ
- Excellent communications skills written and verbal.
Responsible for :
- Respond to customer queries via chat or phone in a timely and professional manner.
- Proactively responding on tickets or issues.
- Resolve customer queries or issues with required solutionsĀ
- Coordinate with internal teams for query resolution.
- Provide required information about products and services offered by Provakil.
- Update customer information and issue details in ticketing platform
- Analysing the challenges faced by clients and passing the details to technical team.
- Should be aware of product feature updates.
- Flexible in working shifts
Requirement:Ā
- Respond to customer queries or technical issues via email in a timely and professional manner.
- Resolve customer complaints or issues by providing appropriate solution or alternatives.
- Should have knowledge of API integration, cloud based tool.
- Interact with cross team to get the issues resolved.
- Hands on experience on CRM or any ticketing system.
- Should be able to lead meetings and training sessions.
- Worked in customer facing environment.
- Troubleshoot technical issues at level 1 and level 2 .
- Handled customer escalations and worked on escalation matrixĀ
- Provide weekly status on ticket received and resolvedĀ
Additionally,
Excellent communicationĀ verbal and written.
Handled enterprise client issues in previous experience.
Bachelorās degree in CS or IT or related field.
Provide training on the site.
Work closely with Offsite Support / Client support team to ensure quality and timely service
Need to take full responsibility of the site and should manage issues independently.
Responsible to timely elevation of the technical problems
Should be able to help user acceptance testingĀ
Skills Required:
- Strong interpersonal skills.
- Problem-solving attitude.
- Excellent communication skills.
- Aptitude for fostering positive relationships.
- Teamwork and leadership skillsĀ Ā
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Their services are available across the globe, with over 65% of their client base being from US, UK, and Canada. The company's primary focus is on Ayurveda and taking the ancient knowledge to anyone who wishes to bring back balance to their health and apply the tools in their everyday life.
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Serving customers by providing product and service information and resolving product and service problems.
- Attracting potential customers by answering product and service questions and suggesting information about other products and services.
- Knowing company's products inside and out so that queries can be handled well
- Handling queries from international customers on call, email & social media.
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What you need to have:- Candidate should be ready to work during night shift (US working time)
- Experience of providing support to international customers on call or chat process preferred
- Excellent fluency in spoken English
- Proven work experience of Customer interactions.Ā Ā Ā
- Capable of speaking in American accent (preferred)
- In-dept understanding of customer service practicesĀ Ā Ā
- Excellent written and verbal communication skills in English
- Teamwork and motivational skills\Ability to handle multiple tasks, work in a fast- paced environment and meet deadlines.Ā Ā Ā
- Should have Good follow up skillsĀ Ā Ā
- Should be Honest and Self DisciplinedĀ
- ExcellentĀ Team player andĀ Quick learnerĀ Ā Ā Ā Ā Ā
- Graduate
- English Hons. (Preferred)Ā Ā Ā
> Team Management & Delegation
> Customer Management
> SAP SuccessFactors Knowledge (EC or ECP preferable)
> Identify new opportunities in the designated accounts
Job Description:
> You will be assigned 4-5 large SAP SF customers who have already implemented SF.
> Managing Support Consultants to handle customer requests/tickets analyse recurring problems to decrease volume of tickets
> Propose new and out of the box solutions within SAP SF to customers and manage any escalation.
> Identify new opportunities at the customers based on existing pain-points & proposing effective solutions available within SAP SF.
This role demands a mix of team delegation, customer first approach, out of the box solution thinking and business acumen to upsell additional SF modules.
About Rolling Arrays Consulting:
Rolling Arrays provides HR Software and HR System Implementation Services (SAP SuccessFactors, Qualtrics, Reimburse, CICO, eFile, eAuthoring) to Clients in Singapore, Malaysia, Australia, UAE, Hong Kong. Rolling Arrays (RA) was featured as Singaporeās Top 75 fastest growing companies by the leading newspaper of Singapore - The Straits Times in 2021 where RA was ranked 48.
Rolling Arrays has 2 lines of businesses:
HR System Implementation Services:
Rolling Arrays is regarded as number ONE mid-size firm in the South East Asian Market with a strong track record of 12 Years and more than 200 enterprise level HR Technology Implementation projects till date.
HR Software Products in Rolling Arraysā portfolio (partnerās products and own products):
ā¢ SAP SuccessFactors (Worldās leading End to End Cloud HR Software solution)
ā¢ Qualtrics (Worldās leading Experience Management Software)
ā¢ Reimburse (AI Enabled Travel & Expense Management Software for Enterprises)
ā¢ CICO (Intelligent Time Capture Machine, a software alternative to Physical Biometric Devices)
ā¢ eFile (Digitize and contextualize all employee documents in one place)
ā¢ eAuthoring (Author and publish your own learning content to capture tacit knowledge in the organization)
Their services are available across the globe, with over 65% of their client base being from US, UK, and Canada. The company's primary focus is on Ayurveda and taking the ancient knowledge to anyone who wishes to bring back balance to their health and apply the tools in their everyday life.
- Handling customer tickets & providing support via email
- Handling Facebook comments and chat process
- Responsible for receiving, investigating and responding to all customer inquiries regarding the products and services.
- Will troubleshooting problems and coordinating with various internal departments to resolve problems.
- Interacting with customers by phone, e-mail or online chat concerning various care issues.
- Providing hands-on support of customer care initiatives such as automated provisioning, online billing, order tracking and detailed account management.
- Soliciting cross-selling and up-selling opportunities within the customer care experience.
- Candidate should be ready to work during night shift (US working time)
- Experience Required - 2 years , BPO, Customer Support, Call Centre
- Excellent fluency in spoken English
- Capable of speaking in American accent (preferred)
- Strong command over written English
- Graduate
- English Hons. (Preferred)Ā Ā Ā
Reporting to our global VP of Commercial the Customer Success team lead will be responsible for all aspects of customer success, including:
- Successful onboarding of professionals to buy their first pack
- Delivery of a high standard of customer success maintaining a single view per customer across channels
- Defining and leading the implementation of our customer success policies
- Selection and management of our customer success software
- Maintenance of the help site(s) and template responses - updating as new features become available
- Recruitment, training, and performance management of customer success staff
Requirements
- Experience in a high volume customer service environment
- Experience hiring and developing customer success staff
- A can-do attitude to get things done efficiently and resolve user queries in a single contact
- Excellent communication style and ability to stay calm under pressure
Desirable
- Knowledge of customer success platforms and how they work
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- Serves customers by providing product and service information and resolving product and service problems.
- Attracts potential customers by answering product and service questions and suggesting information about other products and services.
- Opens customer accounts by recording account information.
- Maintains customer records by updating account information.
- Resolves product or service problems by clarifying the customerās complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
- Maintains financial accounts by processing customer adjustments.
- Recommends potential products or services to management by collecting customer information and analyzing customer needs.
- Prepares product or service reports by collecting and analyzing customer information.
- Contributes to team effort by accomplishing related results as needed.
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Skills RequiredĀ
- Customer service
- Product knowledge
- Market knowledge
- Quality focus
- Problem-solving
- Documentation skills
- Phone skills
- Listening
- Resolving conflict
- Analyzing information
- Multi-tasking
- communicationĀ
- Fluent EnglishĀ