Jr. Accountant

About Unilog

Unilog is the only connected product content and eCommerce provider serving the Wholesale Distribution, Manufacturing, and Specialty Retail industries. Our flagship CX1 Platform is at the center of some of the most successful digital transformations in North America.

With more than 500 customers, Unilog is uniquely positioned as the leader in eCommerce and product content for Wholesale distribution, manufacturing, and specialty retail.

About the Role

We are seeking a skilled AI CX Automation Engineer to design, build, and optimize AI-driven workflows for customer support automation.

This role will be responsible for enabling end-to-end L1 support automation using Freshworks AI (Freddy AI) and other conversational AI platforms. The ideal candidate will have strong technical expertise in conversational AI, workflow automation, and system integrations, working closely with Knowledge Managers and Customer Support teams to maximize case deflection and resolution efficiency.

Key Responsibilities

• AI Workflow Design: Build, configure, and optimize conversational AI workflows for L1 customer query handling.
• Automation Enablement: Implement automation using Freshworks AI (Freddy AI), chatbots, and orchestration tools to reduce manual support load.
• Integration: Connect AI agents with knowledge bases, CRM, and ticketing systems to enable contextual and seamless responses.
• Conversational Design: Craft natural, intuitive conversation flows for chatbots and virtual agents to improve customer experience.
• Performance Optimization: Monitor AI agent performance, resolution rates, and continuously fine-tune workflows.
• Cross-functional Collaboration: Partner with Knowledge Managers, Product Teams, and Support to ensure workflows align with up-to-date content and customer needs.
• Scalability Innovation: Explore emerging agentic AI capabilities and recommend enhancements to future-proof CX automation.

Required Qualifications

• 4–10 years of experience in conversational AI, automation engineering, or customer support technology.
• Hands-on expertise with Freshworks AI (Freddy AI) or similar AI-driven CX platforms (Zendesk AI, Salesforce Einstein, Dialogflow, Rasa, etc.).
• Strong experience in workflow automation, chatbot configuration, and system integrations (APIs, Webhooks, RPA).
• Familiarity with LLMs, intent recognition, and conversational AI frameworks.
• Strong analytical skills to evaluate and optimize AI agent performance.
• Excellent problem-solving, collaboration, and communication skills.

Preferred Qualifications

• Experience with agentic AI frameworks and multi-turn conversational flows.
• Knowledge of scripting or programming languages (Python, Node.js) for custom AI integrations.
• Familiarity with vector search, RAG (Retrieval-Augmented Generation), and AI search to improve context-driven answers.
• Exposure to SaaS, product-based companies, or enterprise-scale customer support operations.

Why Join Us?

• Be at the forefront of AI-driven customer support automation.
• Directly contribute to achieving up to 60% case resolution through AI workflows.
• Collaborate with Knowledge Managers and AI engineers to build next-gen CX solutions.
• Competitive compensation, benefits, and a culture of continuous learning.

Benefits

Unilog offers a competitive total rewards package including:

• Competitive salary
• Multiple medical, dental, and vision plans
• Career development and advancement opportunities
• Annual merit increases
• Generous time-off policy
• Flexible work environment

We are committed to fair hiring practices and advocate for diversity, equity, and inclusion.

The candidate (Engineer) will be comfortable with creating an engineering plan for development based on their calculations and any research conducted. They should have experience and be able to utilize strong design skills. The candidate will also have the ability to execute a project based on the criteria outlined. 

Responsibilities and Duties

Develop high-quality software design and architecture.

Achieve the timeline with quality delivery of assigned tasks.

Able to do technical analysis and code review.

Able to troubleshoot internal & production bugs.

Coordinate and support to project co-ordinator/project manager.

Development coding standards are achieved.

Work with internal teams to understand and analyse their needs and to ensure that proposed solution caters to same.

Adopt new technology in quick time.

Implement Unit tests and Functional tests to ascertain highest quality of deliverables.

Identify, prioritize and execute tasks in the software development life cycle.

Understand business needs and know how to implement needs in system to meet business needs.

Able to create the technical documents.

Able to leading team members and planning of team’s task.

Design, develop, modify, implement, and support software components anywhere in the software stack.

Work in close partnership with cross-functional teams and management.

Requirements

Having knowledge of ASP .Net / .net core, Web API, Micro Services, JavaScript, jQuery, Bootstrap, Flutter.

Having good Release management, Cloud Management & Data base management knowledge

Having fluency in Agile methodology

Having knowledge of Power BI / Tablue will be added advantage

Soft skills – Manager level skill

Critical thinker and creative mindset and the ability to approach a problem creatively.

Ability to provide in-depth evaluation and analysis of unique complex technological issues.

ABOUT US
White.Inc is a house of digitally native brands (DNBs) that is creating Instagram-first DTC brands across verticals like Cookware, Houseplants, Drinkware, Apple Gear and Luggage. We believe that to lead a better

life in today's ever-changing world, we need products that are constantly evolving and contribute to our busy lives. To bring to life such category-disrupting brands, we have partnered with the world’s leading product

design company to create products that are crave-worthy and address the needs of a new generation of Indian consumers.

Started by people with a decade+ experience in the e-commerce and D2C sectors, the founders have developed 2000+ products across multiple categories and scaled global brands in India such as RhinoShield

& PopSockets. Leveraging on their expertise in driving growth, product development, supply chain, technology and access to global markets, White Inc is poised to deliver products that inspire and excite our

consumer base.

We are rapidly growing and looking for someone as excited as us to be a part of this growth journey. If you love startups, a really fast-paced environment with lots of action and the opportunity to create India's

new gen disruptive brands, then click away and get set to propel your career to greater heights.

THE ROLE

As a Junior Graphic Designer, you will be responsible for creating impactful designs that capture the messaging required across marketing ideas. You will work under the guidance of the senior art director to

ideate and execute design assets required by multiple teams i.e social media, performance marketing or marketplaces.

RESPONSIBILITIES

▪ Create drafts of social media posts, web banners, etc. and get them approved by the senior art director.

▪ Liaise with internal stakeholders while working on design projects from concept right up to execution.

▪ Ensure that all the graphic elements are consistent in terms of style, colours, and message

▪ Find the right mix of imagery to visually represent the content.

▪ Be a part of the ideation process and pitch creative concepts.

▪ Make edits as and when required based on the feedback provided by senior members of the team.

▪ Adhere to strict timelines and be able to deliver quality work as required for the campaign/project.

SKILLS

▪ Understanding the visual elements such as type, layout, fonts, etc.

▪ Basic knowledge of online marketing would be preferred.

▪ Ability to work well within a team.

▪ Time management skills.

▪ Ability to take constructive feedback and work on enhancing design skills.

▪ Comfortable in a fast-paced evolving start-up environment.

QUALIFICATION

▪ Minimum 1-year experience at an Advertising agency or any design house.

▪ Proficient in Adobe Photoshop, Illustrator, InDesign and other design tools.

▪ Experience with working on iOS / Apple operating system is preferred.

Responsibilities:

- Taking initiative in the Design and Development of Android applications.

- Ship reliable software practicing robust software design and in-depth code reviews.

- Design major software components, systems, and features and implement full-stack app foundation features and core app features.

- Take ownership, design, develop and deploy in a collaborative environment with other team members

- Knowledge of architect solutions using innovative technology ideas and industry-leading methodologies.

Requirements:

- Good hands-on experience in developing and deploying Android apps Android native/cross-platform.

- Comfortable with JAVA and Kotlin both.

- Experience implementing integrated solutions with APIs built using RESTful web services.

- Strong analytical and debugging skills.

- Good understanding of Data Structure and Algorithms.

- Adapt to a dynamic work environment. Stay updated with the latest in technology and always think customer first.

- Study and understand the product specifications thoroughly to design appropriate software solutions. Suggest improvements and optimize existing implementations.

- Ability to identify and deliver POCs and Demos in a record timeframe.

- Encourage and coordinate with the team around new technologies, processes, and approaches.

- Proficiency in various Design Principles and app development methodologies.

- Strong communication skills with a people-first approach without compromising on engineering tasks

About the role: One key differentiator of FabHotels brand for our asset partners is bestin-class returns. While our online & offline demand teams drive higher occupancies for our partners, this role entails ownership of developing and work on react native side of application development.

Key responsibilities:

• Knows how to embed React-Native in a native (iOS/Android) component and vice versa.
• Firm grasp on JS/CSS fundamentals
• Build pixel-perfect, battery smooth UIs ((layouts, animations, etc.))across both mobile platforms
• Good understanding of Design and Architecture Patterns
• Strong focus on app performance
• Familiarity with native build tools, like XCode, Grade (Android Studio, IntelliJ)
• Good in debugging
• Experience in iOS app development is preferable.

Individuals who would connect best with the job requirements are those who:

• Are excited to be part of a young, dynamic team that is building a disruptive, sustainable business
• Are willing to go the extra 100 miles it takes to win in a super competitive market
• Are innovative, resourceful and comfortable with dynamic business requirements
• Fulfil below minimum criteria:

- 1+ years experience in React-Native based app development  

- 1-2 years experience in Mobile app development(React-Native + iOS).         

- Hands on experience in Redux