State Manager - Rural Collections at Top Rung Debt Management Co · Mumbai, Thane, Nagpur, Pune, Ahmednagar · 4 - 7 years · ₹10L - ₹13L / yr · Posted 6 Oct 2021

Headquartered in Mumbai, our client employs over 300 professionals and operates out of 6 locations in West & South India. They are one of the leading players and trusted name in the chosen markets for over 18 years with diverse promoter experience in Banking and FMCG with 40+ years of cumulative Banking / Risk management experience and assuring legality with the process in place.
- Networking with collection agencies
- Being responsible for Onboarding Internal Team
- Being responsible for Onboarding local Collection Agencies on behalf of partner client organization
- Being responsible for agencies Productivity & Efficiency
- Meeting Collection benchmarks for a given portfolio
- Being responsible for P&L Accountability
- Being active in Franchise Building and Relationship Management
- Handling Client Portfolio, performance
- Managing Product Profitability
What you need to have:
- Any Graduation
- Young & dynamic leaders with 3+ years of experience in managing rural markets
- Rigour for numbers
- Proven record of managing a team of 10+ people
- Ability to handle & deliver in challenging environments.

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ob Details:
💰 Salary: ₹15,000 – ₹17,000 + Attractive Performance Incentives
🎓 Eligibility: Any Graduate / Diploma / ITI
💼 Experience: Minimum 1 year of experience in NBFC/ Fresher are also welcome
🗣️ Languages: Kannada, Tamil, Telugu, Malayalam
⚡ Joining: Immediate
🎯 Key Responsibilities:
✔️ Handle assigned DPD delinquent loan accounts and ensure timely recoveries.
✔️ Negotiate repayment plans and resolve overdue accounts through effective customer communication.
✔️ Achieve monthly collection and recovery targets while maintaining compliance with company and regulatory guidelines.
✔️ Update collection activities accurately in the CRM and coordinate with internal teams to resolve customer queries.
Role & Responsibilities
- Lead end-to-end O2C/AR & B2C Collections operations and manage the complete portfolio.
- Manage team performance, productivity, quality, collections, and SLA/KPI targets.
- Handle International Voice Collections, customer escalations, and stakeholder management.
- Monitor ageing, recovery, DSO, cash flow, and outstanding receivables through regular MIS and reporting.
- Drive process improvements, automation, transitions, and operational excellence.
- Collaborate with Finance, Sales, Operations, and other cross-functional teams.
- Coach and develop team members while ensuring process compliance and governance.
Mandatory Requirements
- 10+ years overall experience with 4+ years Team Lead/Managerial experience.
- International Voice + Portfolio Handling – Mandatory.
- 2+ years B2C Collections/O2C experience – Mandatory.
- Domestic Voice experience not acceptable.
- Excellent communication, leadership, analytical, and stakeholder-management skills.
- Comfortable with US shifts and one-way cab facility.
- PF registration with previous organization is mandatory.
- Knowledge of SAP/Oracle/ERP systems preferred.
- Bachelor's degree in Finance/Accounting/Business or related field; MBA preferred.
Key Responsibilities
- Manage assigned B2B customer portfolios and drive timely collection of outstanding/overdue invoices.
- Handle end-to-end O2C, collections, reconciliation, dispute management, and payment research.
- Follow up with international clients through calls and emails and resolve invoice/PO discrepancies.
- Analyze aging reports, payment patterns, credit limits, and account statements.
- Coordinate with Sales, Credit, Operations, and Revenue teams for dispute and invoice resolution.
- Maintain accurate account updates, collection notes, approvals, and documentation.
- Participate in cash calls, client meetings, governance reviews, and process improvement initiatives.
- Achieve defined collection targets, SLAs, and quality standards.
Mandatory Criteria
- 4+ years overall experience with 2+ years in B2B Collections/O2C.
- International Voice & Portfolio Handling – Mandatory.
- Domestic Voice experience not acceptable.
- Excellent communication and analytical skills.
- Comfortable with US shifts and one-way cab facility.
- PF registration with previous organization mandatory.
- Knowledge of Dynamics / Oracle / NetSuite & Advanced Excel is preferred.







