Accountant

Position: CRM and Customer Service Associate (Loyalty Program) Fashion Industry

Location Gurgaon

Experience 3-6 year

Industry: Fashion/apparel/Leather

Qualifications: Bachelor degree in Marketing, Business Administration, or a related field

We are seeking a detail-oriented and proactive CRM Associate to join our team. This role involves calling customer, managing customer data, analyzing customer behavior, and implementing strategies to enhance customer relationships and drive retention. The ideal candidate will collaborate with marketing, sales, and product teams to execute effective campaigns and improve overall customer experience using CRM tools. This position will be reporting to marketing and working closely with operations for our brand.

Key Responsibilities:

1. Customer Data Management:

·         Maintain and update the CRM database to ensure data accuracy and consistency.

·         Segment customer data to enable targeted and personalized marketing efforts.

·         Monitor customer interactions to keep profiles current and actionable.

2. Campaign Management:

·         Plan and execute CRM-driven campaigns across email, SMS, and other communication channels.

·         Optimize campaigns through A/B testing, personalization, and automation.

·         Track and analyze campaign performance to provide actionable insights.

3. Customer Engagement and Retention:

·         Develop and implement customer loyalty programs and initiatives.

·         Identify and address customer pain points to improve satisfaction.

·         Assist in resolving customer queries or concerns through CRM platforms.

4. Analytics and Reporting:

·         Analyze customer data to uncover trends, preferences, and opportunities.

·         Prepare detailed reports on customer engagement, retention, and campaign ROI.

·         Provide recommendations to enhance the customer lifecycle journey.

5. Collaboration and Coordination:

·         Work closely with marketing, sales, and IT teams to align CRM efforts with broader business goals.

·         Coordinate with vendors and software providers for CRM platform updates and improvements

6. Customer Interaction and Support:

·         Provide exceptional service through various channels (phone, email, chat, social media) while maintaining a professional and courteous tone.

·         Address customer inquiries regarding products, orders, warranties, and repairs efficiently and accurately.

7. Skill Required:

·         experience in a CRM role or a similar position. • Proficiency in CRM software (e.g., Salesforce, HubSpot, Zoho, etc.).

·         Strong analytical skills and the ability to interpret data effectively.

·         Excellent communication and interpersonal skills.

·         Knowledge of email marketing and customer segmentation techniques.

·         Familiarity with marketing automation tools and platforms.

·         Experience with loyalty programs or customer retention strategies.

Mail updated resume with salary details-

Email: etalenthire[at]gmail[dot]com

Satish: 88O 27 49 743

🚀 We're Hiring: Senior Backend Developer | Gurugram (On-site)

Looking to work with a fast-growing, tech-driven team in the SaaS space?

We’re on the lookout for a Senior Backend Developer with 2–3+ years of experience to help us build robust and scalable solutions.

🎯 What We're Looking For: ✅ Strong hands-on experience with Node.js & React

✅ Proficient in AWS (EC2, S3, Lambda, etc.)

✅ Good knowledge of MySQL

✨ Bonus: Exposure to AI/ML technologies

🏢 Preferred Industry Background: SaaS

📍 Location: Candidate should be from Delhi NCR

💰 Budget: Up to 11 LPA

If you're passionate about backend systems and want to make an impact in a high-growth environment, let’s connect!

About the Company:

We are a dynamic influencer marketing firm dedicated to crafting compelling campaigns that resonate with audiences across the globe. Our mission is to bridge the gap between brands and influencers, creating powerful connections and delivering measurable results.

Job Description:

We are looking for a proactive and driven Business Development Executive to join our team. The ideal candidate will be responsible for identifying new business opportunities, managing relationships with clients and influencers, and contributing to our growth and expansion initiatives.

Key Responsibilities:

• Client Acquisition: Identify potential clients through market research and networking. Develop and maintain a robust pipeline of leads and prospects.
• Client Management: Build and maintain strong, long-lasting client relationships. Understand client needs and requirements and ensure their satisfaction.
• Influencer Partnerships: Search for and vet potential influencers that align with client campaigns. Foster relationships with influencers to ensure a stable and mutually beneficial partnership.
• Campaign Management: Coordinate with the creative and strategy teams to ensure campaign success. Monitor campaign progress and make adjustments as needed.
• Market Research: Keep abreast of the latest trends in influencer marketing and competitive landscape. Provide strategic insights to the team to aid in decision-making.
• Reporting: Prepare regular reports on account status, campaign results, and business development metrics.

Qualifications:

• Bachelor’s degree in Business Administration, Marketing, or a related field.
• Proven track record in business development, sales, or a similar role.
• Experience in influencer marketing or digital marketing is highly preferred.
• Strong interpersonal and communication skills, with the ability to engage effectively with various stakeholders.
• Excellent organizational skills and the ability to manage multiple projects simultaneously.
• Ability to thrive in a fast-paced and dynamic environment.

• In this role, you should be able to work independently with little supervision.
• You should have excellent organization and problem-solving skills.
• If you also have hands-on experience in software development and agile methodologies, we’d like to meet you.
• You will be responsible to develop high-quality software that is aligned with user needs and business goals.

• 5 to 10 years of end-to-end development using Java & UI technology (ReactJS)
• Good knowledge of any relational database).
• Experience in JavaScript along with an OOP language
• Well versed with testing concepts and methodologies
• Agile/Scrum development and full SDLC from development to production deployment.
• Analytical mind with problem-solving aptitude.
• Ability to work independently.
• Excellent written and oral communication skills.

Role- Product manager 

We are seeking a Product Manager who will have a passion for agile, creating new delivery processes. This role includes leading cross-functional resources necessary for successful product definition where you will provide relevant business context for Agile software development team and leading team through planning exercises designed to help select development work for timeboxed execution.

Experience range- 8-14 Years

Responsibilities

•   Create and ensure a shared understanding of product vision and strategy amongst all members of the team.
•  Define a product portfolio from a product strategy that balances business need, opportunity, feasibility, and achievability.
•  Demonstrate platform thinking by abstracting feature requests into “classes of problems” and creating an extensible product which can be used for a variety of current and future needs.
•  Should have experience in Pre-sales.
• Backlog management, iteration planning, and elaboration of the user stories
• Guiding the team and organization on how to use Agile/Scrum best practices and values
• Partnering with Product Management to create and maintain a product backlog according to business value or ROI
• Create Product roadmap
• Understanding on NFR (Non-functional requirements.
• Understanding on Wireframing & Prototyping
• Lead the planning product release plans and set an expectation for delivery of new functionalities
• Providing an active role in mitigating impediments impacting successful team completion of Release/Sprint Goals.
• Understanding knowledge of the market, the users, and the roadmap for the product.
• Represents the customer, interfaces and engages the customer
• Evangelize and market: communicate the value proposition and bring an emotional connection to the product to all stakeholders and team members.
• Drive research and competitive analysis to identify ways to transform the user experience, and create competitive opportunities.
• Reframe business solutions into actual business needs 
• Articulate how the product fulfils the business strategy and creates value to internal and external stakeholders (e.g. clients).
• Understand the technical aspects of software development – including software engineering, architecture, and technical tradeoffs – enough to ensure that technical choices don’t conflict with the product vision and strategy, but rather enable them.
• Partner with engineering leads and architects so that decisions on product and technology direction are not made in a vacuum.
• Make data-driven decisions: support portfolio choices with evidence from analytics and research.
• Align product strategies with other product managers, articulate how the product strategy fits into the broader ecosystem.
• Nurture regular communication and connection with business stakeholders to ensure that product strategy stays aligned with business priorities, and also to keep stakeholders abreast of learnings from customers that impact product direction.
• Always be “discovering” what customers and users need. Get out of the building: visit clients and speak with users/customers. Always be learning from user research conducted during product development cycles.
• Partner with Product Owners to ensure constant alignment with business and customer goals, and outcome expectations for delivery.

Requirements

• About 7+ years of overall exp and 3-4 years of relevant experience working as a Product Manager in a technology environment
• Solid Agile experience
• Understanding of technology; Language and Applications
• Additonal exp with API Banking Domain would be plus to the role
• Proven ability to define a set of requirements that pinpoint business challenges and identify technical and business changes required to address them.
• Ability to communicate clearly and concisely across technology and the business teams.
• Experience supporting/rolling out initiatives to commercial teams
• Experience with demand generation, account/territory management, opportunity management and contact management capabilities, functionality and workflows.

• Design and implementation of the frontend applications and Mobile apps
• “Pixel-perfect” implementation of our approved user interface
• Ability to understand business requirements and translate them into technical requirements
• Break features into simpler granular tasks, estimate effort required, and identify dependencies
• Work with Analyst and back end developers to deliver a seamless user experience
• Write clean, efficient, maintainable code with good test coverage
• Build reusable code and libraries for future use and optimize the application for maximum speed and scalability
• Test and Debug as required

Expected Qualifications and Key Skills

• BSc or B.E in Computer Science / Engineering from a tier-1 college in India or abroad
• Proficiency in JavaScript, including DOM manipulation and the JavaScript object model
• Strong understanding of UI/UX, responsive design, cross-browser compatibility, AJAX, and general web standards
• Thorough understanding of React.js and its core principles
• Experience with popular React.js workflows (such as Flux or Redux)
• Familiarity with newer specifications of EcmaScript/TypeScript
• Experience with data structure libraries (e.g., Immutable.js)
• Knowledge of isomorphic React is a plus
• Familiarity with RESTful APIs
• Knowledge of modern authorization mechanisms, such as JSON Web Token
• Familiarity with modern front-end build pipelines and tools
• Experience with common front-end development tools such as Babel, Webpack, NPM, etc.
• Proficiency with Git / Version control

• Develop and Maintain IAC using Terraform and Ansible
• Draft design documents that translate requirements into code.
• Deal with challenges associated with scale.
• Assume responsibilities from technical design through technical client support.
• Manage expectations with internal stakeholders and context-switch in a fast paced environment.
• Thrive in an environment that uses Elasticsearch extensively.
• Keep abreast of technology and contribute to the engineering strategy.
• Champion best development practices and provide mentorship

• Terraform o Ansible
• *nix and shell scripting
• Elasticsearch
• Circle CI
• CloudFormation
• Python
• Packer
• Docker
• Prometheus and Grafana
• Challenges of scale
• Production support
• Sharp analytical and problem-solving skills.
• Strong sense of ownership.
• Demonstrable desire to learn and grow.
• Excellent written and oral communication skills.
• Mature collaboration and mentoring abilities.