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Customer Support Executive Role (For ERP Software, Accounting & GST)
Company: Torero Softwares Ltd
Location: Lower Parel East, Mumbai (On-site, Full Time)
Working Days: Monday – Saturday
Timings: 10:00 AM – 7:00 PM
Role Overview
This role involves supporting existing customers using our ERP software. The support is focused on accounting operations, billing, and GST-related queries. The position requires regular customer interaction and live problem-solving.
Key Responsibilities
- Handle customer queries related to ERP software usage
- Resolve accounting entries, billing, and GST-related issues
- Guide customers step-by-step during live calls
- Provide remote support using AnyDesk / UltraViewer
- Escalate complex issues when required
Mandatory Eligibility
- Commerce background (B.Com / M.Com or equivalent)
- Basic understanding of accounting entries
- Comfortable communicating with customers on calls
- Willing to work on-site at Lower Parel, Mumbai
- Freshers who are good in accounting can also.
Interested Candidates Can Apply Now
Key Responsibilities
- Maintain accurate books of accounts, including day-to-day accounting transactions
- Handle accounts payable and receivable, bank entries, and cash flow records
- Perform bank reconciliation statements (BRS) and ledger scrutiny
- Manage and maintain records in Tally (Advanced level) and other latest accounting software
- Prepare MIS reports, financial statements, and monthly summaries
- Assist in GST compliance, including data preparation and coordination
- Handle basic TDS accounting and compliance
- Ensure proper documentation and filing of invoices, vouchers, and receipts
- Coordinate with internal departments and auditors as required
- Ensure accuracy, confidentiality, and compliance with company policies
Required Skills & Competencies
- Strong knowledge of Advanced Tally and modern accounting tools
- Proficiency in Advanced Microsoft Excel (VLOOKUP/XLOOKUP, Pivot Tables, formulas)
- Sound understanding of accounting transactions and bookkeeping
- Basic working knowledge of GST and TDS
- High attention to detail and accuracy
- Good analytical and organizational skills
- Ability to work independently and meet deadlines
Educational Qualifications
- B.Com (Bachelor of Commerce) from a reputed university or institution
Experience Requirements
- Minimum 3 years of relevant accounting experience
- Experience in real estate, infrastructure, or construction industry will be an added advantage
Job Role: Asset Servicing Operations
Job Location: Gurugram (Onsite)
Job Type: Full Time.
Relevant Experience:
- Minimum 6 months experience in asset servicing or corporate actions processing.
- Exposure to dividends, bonuses, rights, mergers, splits, buybacks.
- Experience coordinating with custodians, NSDL/CDSL, brokers.
- Knowledge of entitlement processing and reconciliation
Key Skills:
- Corporate actions lifecycle
- Reconciliation & exception handling
- Excel & MIS reporting
- Documentation & regulatory compliance
- Stakeholder coordination



