Automation Tester

Job Title: Customer Support Executive

Job Details

• Job Type: Full-time (Work from Office)
• Location: Ghitorni, New Delhi
• Salary: Competitive, based on experience
• Working Days: 5.5 Days (with rotational weekly offs)

Role Overview

The Customer Support Executive will be responsible for managing customer queries, providing solutions, and ensuring a seamless customer experience across multiple channels (phone, email, chat, etc.). The ideal candidate should have excellent communication skills, patience, and the ability to handle pressure while maintaining professionalism.

Key Responsibilities

• Handle customer inquiries via phone, email, and chat in a timely and professional manner.
• Resolve customer complaints by identifying issues and providing effective solutions.
• Maintain records of customer interactions and update internal databases.
• Escalate complex issues to the appropriate department for resolution.
• Provide accurate information about products, services, and policies.
• Ensure customer satisfaction and build long-term customer relationships.
• Meet performance targets including response time, resolution rate, and customer satisfaction scores.

Required Skills & Qualifications

• Bachelor’s degree or equivalent (preferred but not mandatory).
• Proven experience as a Customer Support Executive or in a similar role.
• Strong verbal and written communication skills.
• Ability to multitask, prioritize, and manage time effectively.
• Problem-solving attitude and customer-centric approach.
• Proficiency in MS Office and familiarity with CRM systems is a plus.

Roles and Responsibilities:

·      Support the design and implementation of performance management systems, including goal-setting, performance evaluations, and employee development plans.

·      Need to conduct talent mapping aligned with the MHFA action plan.

·      Handle the performance management cycle process from start to end and monitor timely and accurate completion of the appraisals (e.g. forms and templates, communications).

·      Analyse performance data and generate reports to identify trends, opportunities, and areas for improvement.

·      Provide guidance and support to the team on skill development, competencies and to assess skill gap

·      Develop and work with new staff on Key Result Areas (KRAs) and Key Performance Indicator (KPIs) aligned with organizational goals

·      To Develop and update job descriptions and job specifications.

·      To keep job descriptions up-to-date, accurate and compliant with relevant details for all positions.

·      Conduct and Coordinate the interview process, collaborating with hiring managers to understand their specific needs.

·      To Monitor progress of tasks and key HR metrics.

·      Develop individual career maps for each staff member, working closely with them to coach and support their development.

·      Provide regular updates to management on the team's progress with their tasks and tie management performance accordingly.

·      Work on building HR systems and in charge of the automation of HR activities, processes and information.

·      Thorough understanding of the HRMS portal.

Job Requirements:

• Minimum of 5 to 7 years of relevant work experience in Human Resources with proven ability to manage a set of processes and to manage teams.
• Minimum of a Bachelor's degree in a relevant field is required e.g. Human Resources, Business Administration.

·       Strong communication, interpersonal, and organizational skills.

·       Strong problem-solving and decision-making abilities.

·       Demonstrated ability to handle confidential information with discretion.

·       Proficiency with Microsoft Office / Google Docs / Spreadsheet

You will be challenged to the core as you will be marketing attractions, events, and experiences that you might not have experienced in real life.

Responsibilities

• Leading and directing the work of content produced by content team members 

including text, images, audio, and video. 

• Research, pitch, execute and analyse new content initiatives. 
• Creation of standard operating procedures (SOPs) for the planning, execution, 

optimization, distribution, and amplification of the organization's content. 

• Managing pipelines of in-house and outsourced content creators, analysts, graphic 

designers, videographers, developers, etc. 

• Identifying successful content and mapping out new ways to repurpose the same. 
• Become a part of the ongoing mission to grow organic as a channel 100% every 6 

months over the next 2 years. 

We like

• Expertise in customer acquisition and brand building using content via at least one 

of these channels: email & newsletter, social media, community building, video 

platforms or blog. 

• Excellent written communication skills. 
• A creative problem-solver 
• You are familiar with content management systems and are not scared to learn new 

tools of the trade. 

• Ability to repurpose content meaningfully to suit multiple channels 
• Strong coordination & project management skills 

• Bonus: Past experience with HTML/CSS, Adobe Creative Suite

• Familiarity with the ASP.NET framework, SQL Server and design/architectural patterns (e.g. Model-View-Controller (MVC)
• 5 years of development experience using C# .NET
• Knowledge of at least one of the .NET languages (e.g. C#, Visual Basic .NET) and HTML5/CSS3
• Familiarity with architecture styles/APIs (REST, RPC)
• Understanding of Agile methodologies
• Strong attention to detail
• Excellent troubleshooting and communication skills
• Knowledge of REST and RPC APIs
• Able to work well in a team setting

Responsibilities

·       Generate, edit, publish and share daily content on all social media platforms (original text, images, or video) that builds meaningful connections and encourages community members to take action. (Ability to write content for social media posts is a must)

·       Set up and optimize company pages within each platform to increase the visibility of company’s social content

·       Develop, implement and manage the company’s social media strategy

·       Manage and oversee social media content

·       Collaborate with other departments (customer relations, sales, etc.) to manage reputation, identify key players and coordinate actions.

·       Communicate with industry professionals and influencers on social media to create a strong network and leverage it for collaborations.

·       Suggest and implement new features to develop brand awareness, like promotions and competitions.

·       Stay up-to-date with current technologies and trends in social media, design tools and applications.

·       Monitor and evaluate performance across the company's social channels in order to improve engagement.

·       Execute quarterly marketing plans to meet overall business targets.

Education & Knowledge Desired

·       2 years of experience in online marketing, advertising or communication

·       Experience with social media platforms, including but not limited to Facebook, LinkedIn, Twitter, Instagram, and YouTube

·       Bachelor’s Degree or Master’s in Marketing, Advertising or Communications required

·       Excellent creative writing skills

• - Contribute to a full development life cycle, including: requirements analysis, functional design, technical design, programming, testing, documentation, implementation, and on-going technical support.
• - Work closely with the existing team to learn the current application architecture, design and understand its functionalities and complexities.
• - Bridge the gap between graphic design and backend technical implementation
• - Build modular, responsive templates using modern CSS techniques
• - Translate UI/UX design wireframes to actual code
• Testing cross-browser, cross-platform, and/or cross-device compatibility for inconsistencies.

• - 2+ years of industry experience as a Front End Developer Engineer
• - Degree in Computer Science or related field
• - Experience with developing web and mobile applications
• - Extensive knowledge HTML5 / CSS3 / JavaScript / jQuery / Bootstrap / ReactJS, AngularJS
• - Strong experience in JSON/XML and REST/SOAP based Web Service based integration.
• - Experience (mandatory) with working Web Framework versions with exposure to creating components and handling AJAX calls.
• - Good to have knowledge in JIRA, GIT.
• - Strong knowledge of Client-Server Architecture.
• - Basic Proficiency with Python or relevant back-end scripting language
• - Ability to think critically and creatively in a dynamic environment, while picking up new tools and domain knowledge along the way

• - A positive attitude, and a growth mindset
• - Great attention to details

• - Experience with API testing software (e.g. Postman)
• - Good Humor

• Research, outline, write and edit new and existing content, working closely with various departments to understand project requirements
• Independently gather information from subject matter experts to develop, organize, and write procedure manuals, technical specifications, and process documentation
• Work with development and support leads to identify all documentation repositories, revise and edit, and determine the best solution for data compilation and centralized storage
• Research, create, and maintain information architecture templates that uphold organizational and legal standards, and allow for easy data migration
• Develop content in alternative media forms for maximum usability, with a consistent and cohesive voice across all documentation

Preferred Qualifications

• Proven ability to handle multiple projects simultaneously, with an eye for prioritization
• Firm understanding of the systems development life cycle (SDLC)
• Previous software development experience
• Certification through the Society for Technical Communicators
• Experience using XML tools

Increasingly is an award-winning, fast-growing retail technology company focused specifically on the automation of cross-selling for online retailers.

Our clients include large global corporations like Samsung, Motorola & Canon to several small to medium size retailers across the globe. Our AI-based algorithms help a customer buying a TV on Samsung to find the matching sound bar & purchase both together.

Increasingly is headquartered in London with offices in Lisbon & Bangalore. We work with clients in over 30 countries & 20 languages.

We are looking to rapidly expand our technology & product development operations in India. And we need smart, ambitious people like you who enjoy a fun yet challenging work environment.

We believe strongly that diversity & inclusion are the foundations for a lasting, incredible culture. We also believe that it’s important to get the balance right between work & life.

• You possess an appetite for problem-solving and critical thinking
• Back-end development is an inherently collaborative task. It can be made very difficult if there isn’t clear and concise communication within a dev team. You are a great communicator and a great developer
• You are always looking for new ways to be a better developer. You put an effort into learning and exploring the world of back-end development in your own time
• The back-end development sphere is as changeable and unpredictable as any in tech. You are someone who achieves comfort in You are aware of the tools and new technologies that are being introduced.
• You possess good technical communication skills: Can effectively communicate project needs with both front and back-end teammates
• High emotional intelligence: Self-aware and attuned to their peers’needs
• Be the best back-end developer by sheer discipline, motivation, and effort

• 2-3.5 years’ experience in back end Java/J2EE application development with clear understanding of Microservices
• Experience in developing internet web applications using Java/J2EE technologies
• Experience in different modules of Spring framework like Dependency Injection (IoC), Spring MVC, Spring ORM along with JPA
• Experience in Java Version 0+. Good experience with JMS, Spring & Hibernate
• Experience in identifying database solutions for a given problem, preferably MySQL (good to have)
• Develop well-structured, maintainable code, delivered on time, with automated tests. We are an XP/Agile development team
• Hands on experience in using Application/Web servers like JBoss and Tomcat servers. Worked on databases like Oracle & MYSQL
• Experience with e-commerce, retail, analytics, advertising, or media would be an

• You'll get to work in one of the hottest & fastest growing retail technologies in Europe right now
• You'll get paid a competitive salary & be working directly with a super experienced team of people
• You'll get a great place to come to work every day. Varied, complex, challenging & with a great culture that you can shape & change

 Forbes I https://junction.cj.com/article/increasingly-talks-tech-cju17">Commission Junction Blog I https://blog.rakutenmarketing.com/en-uk/news/technology-partner-increasingly-on-innovationand-the-value-of-dynamic-cross-selling/">Rakuten Blog I https://www.tradedoubler.com/en/blog/introducing-increasingly-market-leader-dynamic-crossselling/">Tradedoubler Blog

Job Description :

1. Design and build applications for the iOS platform

2. Ensure the performance, quality, and responsiveness of applications

3. Collaborate with a team to define, design, and ship new features

4. Identify and correct bottlenecks and fix bugs

5. Help maintain code quality, organization, and automatization.

6. Experience with socket programming

7. Must familiar with design architectures

8. Must have apps live over AppStore at least 2 apps.

9. Good knowledge of storyboards, Hibs, and constraints.

10. Experience with Swift UI will be beneficial.