Tradelab Technologies

About Us:

We are a technology-driven financial services firm specializing in providing high-performance trading platforms and broking

solutions. Our products serve top brokers and trading institutions across the capital markets. With innovation at our core,

we build scalable and secure systems that keep the financial markets running smoothly. For more details, pls visit:

https://tradelab.in/

Role Summary:

We are seeking experienced Application Support Engineers to join our client-facing support team. The ideal candidate will

be the first point of contact for client issues, ensuring timely resolution, clear communication, and high customer satisfaction

in a fast-paced trading environment.

Key Responsibilities:

• Act as the primary contact for clients reporting issues related to trading applications and platforms.

• Log, track, and monitor issues using internal tools and ensure resolution within defined TAT (Turnaround Time).

• Liaise with development, QA, infrastructure, and other internal teams to drive issue resolution.

• Provide clear and timely updates to clients and stakeholders regarding issue status and resolution.

• Maintain comprehensive logs of incidents, escalations, and fixes for future reference and audits.

• Offer appropriate and effective resolutions for client queries on functionality, performance, and usage.

• Communicate proactively with clients about upcoming product features, enhancements, or changes.

• Build and maintain strong relationships with clients through regular, value-added interactions.

• Collaborate in conducting UAT, release validations, and production deployment verifications.

• Assist in root cause analysis and post-incident reviews to prevent recurrences.

Required Skills & Qualifications:

• Bachelor's degree in Computer Science, IT, or related field.

• 2+ years in Application/Technical Support, preferably in the broking/trading domain.

• Sound understanding of capital markets – Equity, F&O, Currency, Commodities.

• Strong technical troubleshooting skills – Linux/Unix, SQL, log analysis.

• Familiarity with trading systems, RMS, OMS, APIs (REST/FIX), and order lifecycle.

• Excellent communication and interpersonal skills for effective client interaction.

• Ability to work under pressure during trading hours and manage multiple priorities.

• Customer-centric mindset with a focus on relationship building and problem-solving.

Nice to Have:

• Exposure to broking platforms like NOW, NEST, ODIN, or custom-built trading tools.

• Experience interacting with exchanges (NSE, BSE, MCX) or clearing corporations.• Knowledge of scripting (Shell/Python) and basic networking is a plus.

• Familiarity with cloud environments (AWS/Azure) and monitoring tools.

Why Join Us?

• Be part of a team supporting mission-critical systems in real-time.

• Work in a high-energy, tech-driven environment.

• Opportunities to grow into domain/tech leadership roles.

• Competitive salary and benefits, health coverage, and employee wellness programs.

About Us:

At Tradelab Technologies, we engineer the future of finance. From high-speed trading platforms

to intelligent risk systems, we build next-gen technology solutions that power leading financial

institutions globally. Based in Bengaluru, we combine deep domain knowledge with software

craftsmanship to solve some of the most complex challenges in FinTech.

If you're excited by the intersection of finance and technology, and you're ready to lead high

impact projects with autonomy and influence — this is your opportunity.

What We Expect:

The Role:

We’re looking for an experienced and driven Senior Project Manager to independently lead strategic projects in the trading and capital markets domain. This role is designed for someone who thrives in

client-facing environments, has a solid grip on software delivery in trading systems, and can bridge business requirements with technical execution — confidently and independently.

• 8+ years of project management experience, with at least 5 years in a trading platformt environment.

• Proven track record in client-facing roles, including requirement gathering, expectation management, and solution alignment.

• Strong understanding of SOW structuring, commercial terms, and delivery contracts.

• Ability to analyse client requirements for technical feasibility and prioritize features based on business value and effort.

• Familiarity with trading protocols (FIX), market data flows, OMS/EMS, and post-trade workflows.

• Excellent communication, stakeholder management, and leadership skills — you can manage up,

down, and across.

• Certifications like PMP, CSM, PMI-ACP, or Agile Coach credentials are a plus.What You Will Do:

• Independently manage end-to-end delivery of FinTech projects — from initial scope

definition to go-live.

• Evaluate feasibility of incoming client requirements — analyze scope, assess risks, and

align with engineering leads for accurate estimations.

• Drive Agile delivery across multiple squads — ensuring quality, velocity, and adaptability.

• Collaborate with product managers, developers, QA, DevOps, and architects for seamless execution.

• Own project delivery from start to finish — manage scope, timelines, resources, and risk.

• Manage key client relationships, gather requirements, and ensure alignment throughout the project lifecycle.

• Drive the creation, review, and execution of Statements of Work (SOWs) — defining deliverables, dependencies, and budgets.

• Conduct feasibility analysis for incoming client requirements and coordinate with tech leads for impact estimation.

• Ensure on-time delivery of project milestones, proactively tracking progress and resolving blockers.

• Maintain high quality standards — enforce review processes, testing gates, and best practices throughout development.

• Oversee deployment planning and execution, ensuring production rollouts happen smoothly, securely, and with minimal downtime.

• Mitigate risks, manage dependencies, and escalate roadblocks whenneeded — always staying ahead of delivery curveballs.

• Apply Agile methodologies to drive iterative development and continuous improvement.

• Manage stakeholder expectations and keep communication channels active, transparent, and forward-looking.

• Mentor junior PMs and contribute to refining delivery frameworks within the organization.

Must-Have Skills:

• 8+ years of project management experience, with at least 5 years in a trading platform environment.

• Proven track record in client-facing roles, including requirement gathering, expectation management, and solution alignment.

• Strong understanding of SOW structuring, commercial terms, and delivery contracts.

• Ability to analyse client requirements for technical feasibility and prioritize features based on business value and effort.

• Familiarity with trading protocols (FIX), market data flows, OMS/EMS, and post-trade workflows.

• Excellent communication, stakeholder management, and leadership skills — you can manage up, down, and across.

Nice-to-Have Skills:

• Certifications like PMP, CSM, PMI-ACP, or Agile Coach credentials are a plus.

Why Join Us?

• Domain Depth: Tackle real-world challenges in capital markets, algo trading, and financial data platforms.

• Intelligent Teams: Work with top-tier engineers, architects, and FinTech veterans.

• Energizing Work Environment: In-office collaboration with a start-up feel and enterprise-grade problems.

• Global Projects: Deliver solutions that are used by trading desks and financial institutions worldwide.

• Leadership Path: Clear career growth into program management or portfolio leadership.

• Perks & Benefits: Competitive salary + performance-based bonuses, Health insurance, Training programs and certification sponsorship, Free Catered meals, coffee, tea etc, Knowledge-sharing

sessions, tech talks, and team-building events.

Role Type: Individual Contributor

Work Experience: 10+ years

About TradeLab

TradeLab is a leading fintech technology provider, delivering cutting-edge solutions to brokers, banks, and fintech platforms. Our portfolio includes high-performance Order & Risk Management Systems (ORMS), seamless MetaTrader integrations, AI-driven customer engagement platforms such as PULSE LLaVA, and compliance-grade risk management solutions. With a proven track record of successful deployments at top-tier brokerages and financial institutions, TradeLab combines scalability, regulatory alignment, and innovation to redefine digital broking and empower clients in the capital markets ecosystem.

Role Overview

We are seeking an accomplished and dynamic Sales Manager based in Mumbai to lead TradeLab’s expansion across Western India. This is a high-impact, hunter-focused role tasked with building new client relationships with discount brokers, full-service brokers, banks, and fintech platforms. The role involves minimal account nurturing, with a primary focus on prospecting, pipeline development, and closing high-value deals. The ideal candidate will bring deep industry expertise, an established network in the capital markets, broking, and fintech sectors, and a proven ability to navigate complex sales cycles with senior stakeholders.

Key Responsibilities

· New Business Development: Drive aggressive acquisition of new clients across Western India by targeting entities aligned with TradeLab’s Ideal Customer Profile (ICP), including discount brokers, full-service brokers, banks, and fintech platforms.

· Pipeline Management: Build, manage, and maintain a robust sales pipeline by prospecting, qualifying leads, and advancing opportunities through discovery, demonstrations, proposal creation, negotiation, and deal closure.

· End-to-End Sales Ownership: Lead complex, enterprise-grade sales cycles from initial outreach to contract signing, engaging senior stakeholders such as CEOs, CTOs, CIOs, and Heads of Broking.

· Solution Positioning: Collaborate closely with solutions architects and product teams to tailor and position TradeLab’s modular offerings (ORMS, MetaTrader integrations, PULSE AI, CRM/LPA solutions) to address specific client pain points and objectives.

· Regulatory Expertise: Demonstrate a deep understanding of regulatory frameworks (e.g., SEBI guidelines, algo trading controls, T+0 settlement workflows) and articulate their business value to position TradeLab’s solutions as compliance-driven and operationally efficient.

· Brand Representation: Act as TradeLab’s ambassador at industry events, trade shows, webinars, and client meetings to enhance brand visibility and establish thought leadership in the capital markets ecosystem.

· Market Feedback: Provide actionable, structured insights from client interactions to influence product roadmaps, go-to-market strategies, and solution enhancements.

· CRM Management: Actively maintain and update customer relationship management (CRM) systems to ensure accurate tracking of leads, opportunities, and client interactions, enabling data-driven decision-making and forecasting.

Must-Have Qualifications

· Experience: 10+ years of sales experience in capital markets technology, trading infrastructure, or fintech SaaS, with a minimum of 5–8 years focused on enterprise or mid-market financial institutions.

· Network: Extensive, established connections with decision-makers (CxOs, Tech Heads, Risk Committees) at brokers, banks, and fintech platforms across Western India.

· Proven Track Record: Demonstrated success in consistently meeting or exceeding half-yearly and yearly sales targets in a high-pressure, target-driven environment, with a focus on hunting and closing new business.

· Stakeholder Engagement: Exceptional ability to engage both business and technical stakeholders, translating complex technical solutions into compelling business value propositions.

· CRM Expertise: Hands-on experience in maintaining and leveraging CRM platforms (e.g., Salesforce, HubSpot, or similar) to manage pipelines, track client interactions, and generate accurate sales forecasts.

· Communication Skills: Outstanding verbal and written communication, presentation, and negotiation skills, with the ability to tailor messaging to diverse audiences.

· Self-Starter Mindset: Ability to thrive as an individual contributor in a fast-paced, high-pressure environment, demonstrating initiative, resilience, and accountability.

· High-Pressure Performance: Proven ability to perform effectively in high-stakes, deadline-driven settings, maintaining composure and delivering results under tight timelines.

Good-to-Have Skills

· Platform Exposure: Familiarity with broking platforms, Order Management Systems (OMS), Risk Management Systems (RMS), or API-driven fintech products.

· Technical Knowledge: Working knowledge of algorithmic trading, risk management systems, and compliance workflows (e.g., SEBI regulations, T+0 processes).

· Consultative Selling: Experience with solution-oriented or consultative sales methodologies, focusing on addressing client needs through tailored solutions.

Why Join TradeLab?

· Innovative Environment: Join a fast-growing fintech leader at the forefront of transforming the Indian and global brokerage ecosystem with cutting-edge technology.

· Ownership & Impact: Take full ownership of a high-potential territory (Western India) with direct visibility to senior leadership and the opportunity to shape regional growth.

· Cutting-Edge Solutions: Gain hands-on experience with next-generation trading infrastructure, AI-driven platforms, and compliance-focused solutions.

· Growth Opportunities: Thrive in an entrepreneurial role with significant learning potential, professional development, and a steep growth trajectory.

Requirement:

Bachelor’s Degree or equivalent degree in computer science

Min 1-3 years of experience in Python and backend technology

Development experience with programming languages like C/C++, Erlang, Elixir.

Experience in Python / Go Lang is a must

Experience in creating and dealing with REST API and socket technology

Working Knowledge of RabbitMQ and Kafka

Knowledge of both SQL and NoSQL databases along with Redis and elastic search.

Working knowledge of network communication, TCP, UDP, HTTP, etc

Roles and Responsibilities:        

Participate in the entire application lifecycle, focusing on coding and debugging

Write clean code to develop functional web applications

Troubleshoot and debug applications

Perform UI tests to optimize performance

Manage cutting-edge technologies to improve legacy applications

Collaborate with Front-end developers to integrate user-facing elements with server-side logic

Gather and address technical and design requirements

Provide training and support to internal teams

Build reusable code and libraries for future use

Liaise with developers, designers, and system administrators to identify new features

Follow emerging technologies

Optimizing multiple producers and multiple consumer system

Develop a Fault-tolerant application design.